bikester.co.ukReviews

: 1,639Excellent

Details
Contact
bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews

Categories

Contact
internetstores GmbH
Friedrichstrasse 6
70174 Stuttgart
Germany
Trade register
Amtsgericht Stuttgart HRB 741359
Authorised representative
Dr. Hans Dohrmann (CEO), Thomas Spengler (CCO)

Reviews for bikester.co.uk

4.56/5.00
Excellent
How is the rating calculated?

602 reviews in the last 12 months

80 %
10 %
2 %
2 %
6 %
1,639 total reviews

the most relevant positive review


Read moreShow all positive reviews

the most relevant critical review


5 months ago
Very poor communication from them. Asked for additional items to be added to order and received no reply. Had no feedback on length of time my ebike would take to be delivered. Courier did not contact me and 'Track my parcel' app simply showed it in transit. I phoned them (no phone number on their email) and they promised to get driver to contact me 1/2 hour before delivery, as they will not give any indication of delivery time. They did not, so it was a good thing that my doorbell has a camera on it, so I could see them arrive. Ebike assembly instructions were generic, incorrect and did not detail specific parts of the assembly, such as how to get the Shimano Di2 gears to work. Contacted Bikester for assistance and they took over a week to respond. Their advice was to take it to a local bike shop! Bikester seem to think that because they are busy and dealing with coronavirus, that they can forget customer service because of heavy bike sales. My recommendation is - buy elsewhere.
bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews
Answer by bikester.co.uk
5 months ago
We apologise for the delay in responding to your emails. In order to remedy this issue we have employed additional staff to handle questions from our customers. Understandably this does not necessarily remedy your issue. We shall take note of your issue with the Shimano Di2 gear setup and implement a strategy that avoids this issue in the future. Thank you for highlighting this issue so we can improve our customer service in the future. Kind Regards, BIKESTER Team.
Read more 1 person found this helpful Show all critical reviews

Read the most relevant positive or most relevant critical review

Positive
Critical
Read moreShow all positive reviews
5 months ago
Very poor communication from them. Asked for additional items to be added to order and received no reply. Had no feedback on length of time my ebike would take to be delivered. Courier did not contact me and 'Track my parcel' app simply showed it in transit. I phoned them (no phone number on their email) and they promised to get driver to contact me 1/2 hour before delivery, as they will not give any indication of delivery time. They did not, so it was a good thing that my doorbell has a camera on it, so I could see them arrive. Ebike assembly instructions were generic, incorrect and did not detail specific parts of the assembly, such as how to get the Shimano Di2 gears to work. Contacted Bikester for assistance and they took over a week to respond. Their advice was to take it to a local bike shop! Bikester seem to think that because they are busy and dealing with coronavirus, that they can forget customer service because of heavy bike sales. My recommendation is - buy elsewhere.
bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews
Answer by bikester.co.uk
5 months ago
We apologise for the delay in responding to your emails. In order to remedy this issue we have employed additional staff to handle questions from our customers. Understandably this does not necessarily remedy your issue. We shall take note of your issue with the Shimano Di2 gear setup and implement a strategy that avoids this issue in the future. Thank you for highlighting this issue so we can improve our customer service in the future. Kind Regards, BIKESTER Team.
Read more 1 person found this helpful Show all critical reviews

What other customers say about their experience with bikester.co.uk

Filter  Sort by Relevance 
2 months ago
Easy to navigate website. Great bikes at competitive prices. Well packaged. Fast delivery.
 helpful 
 Verified review|
1 month ago
Good quality of products at a good price. Shipping with dpd so makes tracking easy.
 helpful 
 Verified review|
2 months ago
Brilliant bike, great speedy service at an excellent price. Delighted.
 helpful 
 Verified review|
1 month ago
I liked the varied choice, price and functionality of the products
 helpful 
 Verified review|
2 months ago
Great service. Swift and punctual delivery. Good communication
 helpful 
 Verified review|
1 month ago
fast delivery, great packaging. kept well informed. thank you
 helpful 
 Verified review|
2 months ago
You could seriously improve the time it takes to send items
 helpful 
 Verified review|
2 months ago
Great bicycle. Well made and built. Great value for money.
 helpful 
 Verified review|
1 month ago
Faultless transaction, excellent service at good price.
 helpful 
 Verified review|
2 months ago
Great web site & easy to use, delivery tracking a bonus
 helpful 
 Verified review|
2 months ago
This handle bar bag is awesome. Highly recommended.
 helpful 
 Verified review|
1 month ago
Item was reasonably priced and delivery was swift
 helpful 
 Verified review|
1 month ago
prompt delivery, good selection of products
 helpful 
 Verified review|
1 month ago
Speedy delivery, great price and product
 helpful 
 Verified review|
2 months ago
Excellent products and customer service
 helpful 
 Verified review|
1 month ago
All as expected, perfectly acceptable.
 helpful 
 Verified review|
2 months ago
Great price and quick delivery..👍
 helpful 
 Verified review|
1 month ago
Quick, efficient and good price
 helpful 
 Verified review|
1 month ago
Great product delivered swiftly
 helpful 
 Verified review|
2 months ago
good description.fast delivery
 helpful 
 Verified review|