wickey.co.ukReviews:
91 reviews in the last 12 months1,035 total reviews
Good
TrustmarkValid
Most relevant positive review
31 Jul 2024
Verified review
Good value product.
Really pleased with our climbing frame and slide.
It was fairly straightforward to put together. You do need two people and a decent amount of DIY competency. Please note that the timber is cut to the required lengths but no pilot holes are pre-drilled.
Delivery was a little later than on website but when with courier they telephoned and arranged the delivery day.
One very happy little boy! Very impressed with the quality and hope it will last years to come!
Read more
Most relevant negative review
7 May 2024
Verified review
The delivery times stated were over a month less than the delivery time we were then quoted as soon as Wickey had taken our money. If you're going to have a big sale with the aim of attracting more customers then you should expect increased demand for the products and organise your business effectively. It was entirely misleading to state - before purchase- delivery timescales that weren't feasible but which the customer is only told about after they've parted with their money.
Read more
Reviews for wickey.co.uk
13 May 2024
Verified review
Avoid
They take orders but don't send anything out. Customer service is terrible and just send back the same AI generated reply whenever you ask about delivery. Do not waste your money.
Report review
Answer by wickey.co.uk
14 May 2024
Dear customer,
thank you for your review. We are very sorry that you had difficulties with our customer service. Our customer service tries to solve every problem satisfactorily. Nevertheless, we wish you much pleasure,
your Wickey-team
10 Apr 2024
Verified review
Said it will be delivered by the 10th now told me won’t be dispatched until the 12 the 4-8 days after will be delivered was a birthday present now very disappointed
Report review
Answer by wickey.co.uk
12 Apr 2024
Dear customer,
You have rated us negatively, which we understand very well in this situation. An unexpectedly high number of orders has led to an overload for us and for some of our transport partners. We sincerely apologise for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Wickey product despite the initial difficulties. Our customer service team will also be happy to answer any questions you may have - albeit with a slight delay at the moment for the same reasons.
Your Wickey team
5 Jun 2024
Verified review
Ordered for a birthday present and it was confirmed when they took the money it would be delivered between 6th & 12th June. I emailed to check as hadn’t even heard from them and they replied like it’s a normal thing to say that it’s now going to be delivered by the end of June. I am not holding my breath as they didn’t even tell me it was delayed. Poor service wish I had gone with the other company now. Very disappointed and no communication unless you contact them.
They don’t care once you have paid for the item and don’t know even contact you it’s just a generic email they send everyone.
Report review
Answer by wickey.co.uk
7 Jun 2024
Dear customer,
Thank you for your review. We understand that you have left us this negative feedback and cannot express how sorry we are that we are unable to respond to our customers as quickly and reliably as usual. We are of course delighted that so many customers are ordering our products and are currently working hard to strengthen our team so that we can respond more quickly to your inquiries. We therefore ask for your indulgence and your trust. Even if it takes a little longer at the moment, customer satisfaction is important to us, so we promise that we will respond to all inquiries as quickly as possible.
Your Wickey team
30 May 2024
Verified review
DO NOT BUY FROM WICKEY
Ordered a play set for my kids. Website stated arrival within 2 weeks. 4 weeks later and it hasn't even been dispatched yet. Really poor communication. Impossible to contact. Overall extremely poor. No idea if the climbing frame is even going to arrive at this stage. Would not recommend.
Report review
Answer by wickey.co.uk
31 May 2024
Dear customer,
You have given us a negative rating, which we understand very well in this situation. An unexpectedly high number of orders has caused us and some of our transport partners to be overloaded. We sincerely apologize for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Wickey product despite the initial difficulties. Our customer service will also be happy to answer any questions you may have - albeit with a slight delay at the moment for the same reasons.
Your Wickey team
2 Jun 2024
Verified review
Still waiting for order over a month from ordering
Still haven’t received my order had email saying should have been dispatched on 31st of may still nothing and every time I email just get a automated reply and still can’t give me a date for when I’m going to receive the items I’ve ordered
Report review
Answer by wickey.co.uk
3 Jun 2024
Dear customer,
You have given us a negative rating, which we understand very well in this situation. An unexpectedly high number of orders has caused us and some of our transport partners to be overloaded. We sincerely apologize for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Wickey product despite the initial difficulties. Our customer service will also be happy to answer any questions you may have - albeit with a slight delay at the moment for the same reasons.
Your Wickey team
8 May 2024
Verified review
Ordered the product for my grandchildren nearly three weeks ago……..still waiting !
Report review
Answer by wickey.co.uk
9 May 2024
Dear customer,
thank you for your review. We are sorry that there were difficulties with the delivery. If you still have any questions or concerns about the delivery, please feel free to contact our customer service. Nevertheless, we wish you much joy,
your Wickey-team
6 Jun 2024
Verified review
The review has arrived before the goods I brought
Report review
Answer by wickey.co.uk
7 Jun 2024
Dear customer,
You have given us a negative rating, which we understand very well in this situation. An unexpectedly high number of orders has caused us and some of our transport partners to be overloaded. We sincerely apologize for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Wickey product despite the initial difficulties. Our customer service will also be happy to answer any questions you may have - albeit with a slight delay at the moment for the same reasons.
Your Wickey team
10 Jun 2024
Verified review
Report review
Answer by wickey.co.uk
10 Jun 2024
Dear customer,
thank you for your review. Your review shows us that you are not completely satisfied with your order. Please leave a comment so that we can take care of your concerns. We still wish you much pleasure,
your Wickey-team
28 May 2024
Verified review
Report review
Answer by wickey.co.uk
29 May 2024
Dear customer,
thank you for your review. Your review shows us that you are not completely satisfied with your order. Please leave a comment so that we can take care of your concerns. We still wish you much pleasure,
your Wickey-team
20 May 2024
Verified review
Report review
Answer by wickey.co.uk
21 May 2024
Dear customer,
thank you for your review. Your review shows us that you are not completely satisfied with your order. Please leave a comment so that we can take care of your concerns. We still wish you much pleasure,
your Wickey-team
12 May 2024
Verified review
Report review
Answer by wickey.co.uk
13 May 2024
Dear customer,
thank you for your review. Your review shows us that you are not completely satisfied with your order. Please leave a comment so that we can take care of your concerns. We still wish you much pleasure,
your Wickey-team