Certificate for tool-net.co.uk

No. X411C57B9BEAE8BD7D3A64A176AEACF23
 

Approved on
01/08/2013
Valid until
31/07/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for tool-net.co.uk



Good

4.43/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 478 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 1,039 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Items delivered very quickly and securely packed. Very satisfied. Have since placed another order.
5.00
Excellent

Poor customer service
1.00
Very Poor

Easy web site to use delivery prompt with easy payment via Amazon
5.00
Excellent

Great service. With quick delivery
5.00
Excellent

Took longer to come item not package very well in a box loose so skuff marka on the body of the driver
3.00
Fair

G reat
5.00
Excellent

Terrible service have emailed twice but had no reply. Not even received my order placed on 4.10.2017. Trying to find out what has happened to the order but cannot contact them.
1.00
Very Poor

tool-net.co.uk replies: 13/10/2017
Dear customer, could you please check your emails and spam. You cancelled your order on the 04/10 for a refund as you found the tool that you lost and we have exchanged emails regards this. A refund was also arranged for you. You can contact us on customerservices@tool-net.co.uk which is the email we have been emailing you from. Kind Regards Tool-net

Great All Round Service 5
5.00
Excellent

Although delivery time seamed a long time, in all ways I can not fault my dealing with Tool-net.uk all most perfect - Thank you
5.00
Excellent

Couldn't fault the service at all.
5.00
Excellent

5 star company
No worries about complicated ordering or long deliveries.
Will use again.
5.00
Excellent

Easy to order on line. Fast delivery goods were the best price I could find. Very pleased.
5.00
Excellent

Recommend TOOL-NET to anyone
5.00
Excellent

Goods were never delivered with Tools.net claiming that I had given an incomplete address. They received the address direct from PayPal who have the correct details.
Tools.net then wanted £13.50 to take the goods back even though they had not delivered. They refused to accept the correct address from me as did the delivery agent UK.mail who were rude as well.
PayPal value customers and refunded
1.00
Very Poor

tool-net.co.uk replies: 28/09/2017
Dear Tony Thank you for your review. As advised the address was unfortunately incomplete, our system can only take the information you supply it can't edit, add or remove data to avoid just this happening. We provided proof of the incomplete address and as advised we went through this with Paypal and as a goodwill gesture you were refunded in full. Kind Regards Tool-net

Everything about this company was great, hence the rating.
5.00
Excellent

Not as fast as some, plus a lot of unnecessary hassle over the address. Happy with product and price though.
4.00
Good

Good
4.67
Excellent

Did what it said on the tin Excellent all round
5.00
Excellent

I ordered online. The item was as described, and arrived on the planned day.
Will order again.
5.00
Excellent

Delivery was quick and on time. The product was as described and does what I wanted it to do. A little on the heavy side but lighter means double the price. This was also the best price I could find on the internet for this product.
5.00
Excellent

great service
5.00
Excellent

All ok as expected
4.67
Excellent

found no fault
5.00
Excellent

No issues with ordering, delivery, or goods. Great service
5.00
Excellent

SPEED AND EFFICIENT WILL USE YOU AGAIN
4.00
Good

I had problem with first item, but it was rapidly resolved and replaced. Very good value.
5.00
Excellent

Excellent goods and very good customer service
5.00
Excellent

All arrived suitably packaged and safe. I would only recommend using padding and cellotape that are recyclable (paper padding and tape) and keep plastic for those goods that really need it, as the company did (paint etc).
Otherwise this seems like a really good shop in all respects - well done and thanks for helping those of us who like to DIY with good quality products.
4.67
Excellent

Worked well for me
5.00
Excellent

Delivery somewhat delayed
3.33
Fair

Really fast delivery on awkward items
5.00
Excellent

I received goods in good condition as described.
5.00
Excellent

Damaged goods delivered.
1.00
Very Poor

In one word....Incompetent. Customer service by part-time staff and email only means it takes forever to sort out a problem. Goods rarely in stock and mostly delivered from manufacturer despite claiming "All items in stock unless otherwise stated". Took several email prompts for them to issue refund for returned goods. Seemed to coveniently forget to send out back-ordered goods and need reminding.
1.67
Poor

tool-net.co.uk replies: 25/09/2017
Dear Mr. Lowery we are sorry that there had been delays with your order. As you are aware due to the incident that took place between you and the courier driver there was a delay as the driver made an official complaint and was not willing to attend your address again. UK Mail did resolve this kindly but it did take some time. We are sorry that the experience was not what it should be. Kind Re

Could perhaps speed up delivery but other than that very reliable and trustworthy.
4.67
Excellent

Branded product at great price, perfect for my needs, thank you.
4.67
Excellent

Brilliant company ,outstanding value & commitment,will continue to use on a monthly basis
5.00
Excellent

Your carriage costs are prohibitively high and the speed of delivery was very disappointing. Had I known in advance, you would not have received my order

What a pity. Goods were OK and your staff very helpful.
3.33
Fair

A slight hitch on my first order did not stop me trying again and glad I did - easy ordering : excellent quality products : truthful & on time delivery service : Oh and the prices very good. What else do you want
5.00
Excellent

Arrived on time good price
5.00
Excellent

tool-net.co.uk customer reviews

tool-net.co.uk

tool-net.co.uk was certified by Trusted Shops on 01/08/2013.

Contact
Little Bramleys Jackies Lane
BN8 4QX Newick
United Kingdom
andy@tool-net.co.uk
tool-net.co.uk

Owner
INTERNET LOGISTICAL SOLUTIONS LIMITED
Little Bramleys Jackies Lane
BN8 4QX Newick
United Kingdom
Trade register
Companies House Company No. 06949032
Authorized representative
Andy Gregory
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with tool-net.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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