Certificate for partmaster.co.uk

No. X366D79BBA0214AE049E03D994267BBE4
 

Approved on
05/08/2013
Valid until
04/08/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for partmaster.co.uk



Good

3.94/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 48 Trusted Shops reviews collected in the last 12 months.
In total, partmaster.co.uk has already collected 48 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/04/2019
Date of order
07/04/2019
16/04/2019
Excellent experience dealing with you.
5.00
Excellent

Date of publication
13/04/2019
Date of order
07/04/2019
13/04/2019
I received emails at every step: when I ordered, upon despatch of the order and when it was out for delivery. I would recommend this store.
5.00
Excellent

Date of publication
10/04/2019
Date of order
07/04/2019
10/04/2019
Very happy with the part that arrived the next day. Will definitely use again.
5.00
Excellent

Date of publication
28/03/2019
Date of order
12/03/2019
28/03/2019
Delivery put back to unrealistic date of 2 months.
Almost non existent communication from supplier.
1.00
Very Poor

Date of publication
27/03/2019
Date of order
19/03/2019
27/03/2019
Very fast delivery. Excellent eBayer
5.00
Excellent

Date of publication
16/03/2019
Date of order
14/03/2019
16/03/2019
Parts master provided exactly what I needed within 1 day of placing my order. Correct part arrived and was duly fitted with no problems
5.00
Excellent

Date of publication
13/03/2019
Date of order
05/03/2019
13/03/2019
Order not received yet. Today’s date is 13/3/19
1.00
Very Poor

Date of publication
12/03/2019
Date of order
02/03/2019
12/03/2019
Shipping took way too long
2.33
Poor

Date of publication
09/03/2019
Date of order
28/02/2019
09/03/2019
Just the job, easy to order nice price
Arrived quicker than expected.
5.00
Excellent

Date of publication
06/03/2019
Date of order
04/03/2019
06/03/2019
I was told on the site that delivery would be the next day, but, it did not arrive and did not arrive the next day prior to 14:30.
1.00
Very Poor

Date of publication
03/03/2019
Date of order
21/02/2019
03/03/2019
Quick delivery & well packaged. Thank you
5.00
Excellent

Date of publication
26/02/2019
Date of order
18/02/2019
26/02/2019
Item arrived as and when expected. All good.
5.00
Excellent

Date of publication
19/02/2019
Date of order
11/02/2019
19/02/2019
I'll never be back to Partmaster and advise everyone else to avoid your company. You supplied broken goods cannot put this right, or even try to correct this problem no mater how long I've tried. So now I'd like the details to start a small claims county court action against yourselves, as I feel this will be the only way I will get the undamaged item I paid for
3.00
Fair

Date of publication
07/02/2019
Date of order
30/01/2019
07/02/2019
Remote control ordered arrived right on time. Many thanks for the prompt service
5.00
Excellent

Date of publication
30/01/2019
Date of order
22/01/2019
30/01/2019
Required goods arrived complete, well packed and in perfect condition.
5.00
Excellent

Date of publication
29/01/2019
Date of order
21/01/2019
29/01/2019
Excellent
5.00
Excellent

Date of publication
29/01/2019
Date of order
04/12/2018
29/01/2019
I am still waiting for this item
2.00
Poor

Date of publication
29/01/2019
Date of order
19/01/2019
29/01/2019
Sourced a very difficult to obtain item, good price, and very fast delivery.
Recommended
5.00
Excellent

Date of publication
28/01/2019
Date of order
22/12/2018
28/01/2019
Did not have item in stock. They should have advised this before accepting my order
1.00
Very Poor

Date of publication
26/01/2019
Date of order
19/01/2019
26/01/2019
Paid extra to receive part as soon as possible, i.e Monday when ordered on Saturday but part wasn't even dispatched until Monday and therefore arrived on Tuesday. The order was for a heating element for oven that had failed within a year. Sent email to inform them of the failure and have yet to hear back after a week.
2.33
Poor

Date of publication
22/01/2019
Date of order
13/01/2019
22/01/2019
Disappointed that it took so long to deliver. The order was in "processing" for 3 or 4 days. But the product itself is absolutely fine which is what matters. I haven't rated 'customer service' since I didn't contact them.
4.00
Good

Date of publication
16/01/2019
Date of order
12/01/2019
16/01/2019
I paid £54 for a genuine Miele vacuum hose. A lot of money just for a hose but it is what it is. I was a bit surprised that it came with no guarantee, paperwork, or packaging. Just shoved in an empty box. I was expecting it to be lovingly encased in something to protect it. It arrived fine anyway.
3.00
Fair

Date of publication
13/01/2019
Date of order
10/01/2019
13/01/2019
Brilliant service. I could not get an urgent repair to my Kenwood fridge-freezer, so I decided to diagnose myself, buy the part, and DIY. The repair took 5 minutes and the fridge-freezer is working perfectly again.
5.00
Excellent

Date of publication
12/01/2019
Date of order
10/01/2019
12/01/2019
it all went like clockwork.
5.00
Excellent

Date of publication
12/01/2019
Date of order
02/01/2019
12/01/2019
Item arrived as stated
5.00
Excellent

Date of publication
02/01/2019
Date of order
30/12/2018
02/01/2019
Hi

I have received a counterfeit product from Partmaster.co.uk. First of all I ordered LG TV remote in Silver & received in Black color & it turned out to be counterfeit good and Partmaster is not resolving my complaint & instead put me through their Distributor who was very rude & not able to help me. I have reported the same to Trading Standards & taken LG UK & also telling Action Fraud UK.
1.00
Very Poor

Date of publication
16/12/2018
Date of order
14/12/2018
16/12/2018
Fantastic service, ordered late Friday afternoon, delivered right on time on Saturday after paying a little more for the privilege.

A breath of fresh air in these days as everybody quick to complain, GREAT
5.00
Excellent

Date of publication
16/12/2018
Date of order
08/12/2018
16/12/2018
contact hard work
service lacking
3.33
Fair

Date of publication
14/12/2018
Date of order
02/12/2018
14/12/2018
Ware defekt angekommen. Kunststoff ist zersplittert angekommen. 3 mal dem Verkäufer mitgeteilt. Doch der reagiert einfach nicht. Nie wieder.
1.00
Very Poor

Date of publication
14/12/2018
Date of order
11/12/2018
14/12/2018
Excellent service, my cooker element was ordered in the evening and came next day at 10:30. I would highly recommend this shop
5.00
Excellent

Date of publication
11/12/2018
Date of order
27/11/2018
11/12/2018
If I could possibly give this shop negative stars I would. I ordered two items 28 November and they still have not shipped them despite the website saying they were in stock. Now no one will respond to any messages, neither Partmaster or My Trusted Shops. I cannot find a way to cancel the order and get my money back because no one responds.
1.00
Very Poor

partmaster.co.uk replies: 13/12/2018
Dear Customer, I am sorry to hear of the issues experienced. At Partmaster we are always looking to improve our services. From looking into your order it has been confirmed that your issues have been dealt with. As the items were never dispatched no payment has been taken however your order has now been cancelled. Kind Regards, The Partmaster Team

Date of publication
05/12/2018
Date of order
22/11/2018
05/12/2018
Not arrived
2.33
Poor

partmaster.co.uk replies: 13/12/2018
Dear Customer, I am sorry to hear of the issues experienced. At Partmaster we are always looking to improve our services. We are very grateful you have taken the time to provide your feedback. Your comments have been passed to the relevant department and it is something we are investigating internally and you will be contacted directly. Kind Regards, Partmaster Customer Care

Date of publication
30/11/2018
Date of order
21/11/2018
30/11/2018
Easy experience in identifying and ordering right part
5.00
Excellent

Date of publication
30/11/2018
Date of order
23/11/2018
30/11/2018
All good
1.00
Very Poor

Date of publication
30/11/2018
Date of order
21/11/2018
30/11/2018
Quick delivery of the right part - bit expensive, though
5.00
Excellent

Date of publication
29/11/2018
Date of order
22/11/2018
29/11/2018
Arrived within the time stated easy to install and now I have a oven that lets no heat escape.
5.00
Excellent

Date of publication
29/11/2018
Date of order
22/11/2018
29/11/2018
Awesome service thank you
5.00
Excellent

Date of publication
29/11/2018
Date of order
22/11/2018
29/11/2018
Good website with all the information I needed to complete the repair.
5.00
Excellent

Date of publication
29/11/2018
Date of order
22/11/2018
29/11/2018
I ordered an 'original' part for my 15 plus year old multifunction oven and I paid for next day delivery. The part was correct and it arrived next day well within 24 hours of my order being placed. Excellent service. I will definitely recommend Partmaster
5.00
Excellent

Date of publication
29/11/2018
Date of order
22/11/2018
29/11/2018
Ordered on Thursday, delivered on Saturday, right part at a good price.
5.00
Excellent

partmaster.co.uk customer reviews

partmaster.co.uk

partmaster.co.uk was certified by Trusted Shops on 05/08/2013.

Contact
Connect House, Small Heath Business Park, Talbot Way
B10 0HJ Birmingham
United Kingdom
comment@partmaster.co.uk
partmaster.co.uk
Owner
Connect Distribution Services Limited
Connect House, Small Heath Business Park, Talbot Way
B10 0HJ Birmingham
United Kingdom
Trade register
United Kingdom 03004798
Authorized representative
Andrew Sharp
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with partmaster.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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