Certificate for madeindesign.co.uk

No. X3527A5C9494BF5E22F99F159E13DD205
 

Approved on
04/01/2013
Valid until
03/01/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for madeindesign.co.uk



Good

4.24/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 399 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 654 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
All was fine, thanks
4.67
Excellent

Satisfied with your customer service, the items delivery and it's fair cost. Also please with the quality of the Alex A frame desk.
ManyThanks
4.00
Good

Fast delivery and high quality products. Would highly recommend this store.
5.00
Excellent

Fast delivery
Very happy with the bookcase I bought
5.00
Excellent

One of the items was faulty so called the customer service. Sent email with damage photos as advised. A few days later, got an email saying I need to fill in after-sale form on the website. One unnecessary step which caused delay. Sent back the damaged item as instructed and taking a long time to get a replacement as the damaged item has not arrived at your French address. Not happy.
2.67
Fair

I shopped with madeindesign because they were featured on "give as you live" website, stating that they give 2.5 of my total purchase to the charity of my choice. Only I discovered that they declined on doing so once my purchase was finalised.
Also, I had a discount code for first purchase that wasn't honored.
Poor service.
1.00
Very Poor

Goods ordered exactly as expected, ready on time and no issues with information from webshop.

Delivery was exceptionally bad. One day after they said they would deliver, did not phone to say they were coming despite this being noted on the delivery document. Very unhelpful driver, left us with a pallet to dispose of and left goods on the pavement outside the building.
3.33
Fair

Service was excellent.
4.67
Excellent

Fantastic
5.00
Excellent

Very good service
5.00
Excellent

Good price. Perfect packaging Fast shipping But let me not originating documents. I hope to find a way for foreign buyers.
4.33
Good

Exceptionally poor service. Item still not delivered more than two weeks after ordering. Very lack lustre customer service dealing with it.
1.00
Very Poor

I am absolutely not satisfied with the service. As soon as I ordered on line, the money was taken right away. However, the delivery didn't arrive for more than 2 weeks. And when I contacted the main switchboard, they failed to provide me the details saying the courier service info. was missing and I just have to wait another week. I have still have no clue about delivery but the money was gone out
1.50
Poor

All went efficiently
5.00
Excellent

Quick delivery and great prices.
CR not great and didnt get support when I requested help via phone.
3.33
Fair

Very satisfied. Job well done.
5.00
Excellent

Great delivery service, company willing to discuss when delivery.
Bench great, as described.
Very happy.
4.67
Excellent

3 weeks later & im still waiting for my order Not a happy customer, will never use you again
1.00
Very Poor

madeindesign.co.uk replies: 28/06/2016
Thank you for your comment. We would like to apologise on behalf of the courier for the inconvenience caused with the delivery of your order. We are sending you out a new order tomorrow with a different courier. Please contact our customer dept for any further information. Best regards. MID

Very satisfied with the quality of a design product.
5.00
Excellent

Fast convenient delivery. Great price. What more can one expect
5.00
Excellent

Extremely satisfied
5.00
Excellent

Would use again.
5.00
Excellent

Absolutely satisfied Α model for others to follow.
5.00
Excellent

5 star
5.00
Excellent

Great service overall
5.00
Excellent

The waste bin looks stunning A little fiddly to fix the bags in place without their sticking out and spoiling the lines, well worth the effort. love it

Delivery was quick but delivery instructions unfeasible/ confusing: ask the delivery man to unpack your box(es) in order to check its/their content in his presence. Any oral claim or subject to unpacking mention has no legal value.
4.67
Excellent

Shipped to the US pretty quick. Product was just as expected.
5.00
Excellent

AAA+
5.00
Excellent

Placed an order for an item, made payment but heard nothing - not even a confirmation of order. Rang to check the order had gone through - the person answering the phone sounded bemused when I asked if I was through to the company. The "available in 3-5 days" turned out to be "might be delivered to our warehouse in the UK in 3-5 days". After a week of nothing, I had to chase again. Finally arrived
2.00
Poor

madeindesign.co.uk replies: 28/06/2016
Thank you for your comment. We would like to apologise for the technical problem we were confronted to with your order and the unusual long delivery time due to this. As a commercial gesture we can offer you a discount on a next order. Please contact our customer dept who would be more than happy to wait. Best regards, MID

Fast and efficient service delighted with my order
4.67
Excellent

Easy to order, although the web site design could be better.
We paid for a delivery appointment, and were told to expect the delivery between 8.am and 12. The goods actually arrived at around 2p.m. I mentioned this to the driver who just shrugged his shoulders. Goods were delivered on a broken palette, but fortunately no damage. When ringing to find where the delivery was, there is no answer.
3.33
Fair

Love this site
4.67
Excellent

Items well packed, delivered on time but driver rude and unhelpful

Web site slightly confusing but customer services very efficient.
4.00
Good

Yes
3.33
Fair

The item was delivered on time, but I found the item substandard and not the quality expected - trying to return the item is a nightmare why can they not include return slip or details of how to do this in the delivery. Three emails later and I am still waiting for info on retuning this item - very unhappy customer
2.33
Poor

madeindesign.co.uk replies: 03/06/2016
Thank you for your comment. We are sorry that you are not satisfied with your product, but having looked into our database, we have no email from you awaiting a response. In order to deal with your request in the shortest delay, please send your email to sav@madeindesign.com. Best regards, MID

Ordered 3 Misu bar stools in black on 25 Mar with 4-5 weeks delivery. Actual delivery was in late May, so took twice as long as advised at purchase. The stools are excellent -- which is lucky given that the returns costs make the refund policy redundant (company is not in the UK and returns costs would have been on me ... an increasingly common problem for consumers with most online companies)
2.67
Fair

madeindesign.co.uk replies: 03/06/2016
Thank you for your message. We do apologise on behalf of the supplier for the unexpected delay. In order to apologise for the inconvenience, we would be more than happy to offer you a discount on a next order. If that is ok with you, please contact our customer dept on contact@madeindesign.co.uk. Best regards, MID

Totally. Concrete pot so packaging was impressive
5.00
Excellent

Excellent overall service, despite an error in the order from my end.
5.00
Excellent

Been in contact with customer service multiple times - always friendly staff giving great support
5.00
Excellent

I love the book stand. It's a frequent topic of conversation
4.33
Good

madeindesign.co.uk customer reviews

madeindesign.co.uk

madeindesign.co.uk was certified by Trusted Shops on 04/01/2013.

Contact
32 rue de Comboire - Bat. A2
38130 ECHIROLLES
France
contact@madeindesign.co.uk
madeindesign.co.uk

Owner
MADE IN DESIGN SAS
32 rue de Comboire - Bat. A2
38130 ECHIROLLES
France
Trade register
RCS Grenoble B 424 474 609
Authorized representative
Catherine Colin
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with madeindesign.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Who ensures that customer ratings are genuine?
The customer review system is a service of Trusted Shops GmbH. Trusted Shops is the leading trust building provider for online shopping in Europe, ensuring independent and authentic reviews.