Certificate for madeindesign.co.uk

No. X3527A5C9494BF5E22F99F159E13DD205
 

Approved on
04/01/2013
Valid until
03/01/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

392 reviews


4.32

Good

4.32 /5.00

Rating categories

Delivery (384) 4.22
Goods (382) 4.58
Customer service (383) 4.16


Overall rating 4.32
The score is calculated based on the reviews collected in the last 12 months. Since registration, a total of 567 reviews have been collected.

Customer reviews

   
The goods themselves were fine, as ordered, arrived in good condition. The delivery, once it happened, was also fine (both companies called to arrange). The issue was that we ended up waiting almost five months for the product in the end, and it arrived in two separate deliveries, and I think this could have been better managed by customer services.
3.33
Fair

Very quick delivery well packed perfect
5.00
Excellent

Great product
Excellent service
5.00
Excellent

I would never buy from this company again. I had bought a wall light which was recalled due to safety fears and was asked to take a picture of the item and send to MID to receive a replacement or a voucher. Having requested a voucher I then had to contact the company after months of waiting and 2 YEARS later I have yet to hear from anyone about returning my £70. An absolute disgrace.
2.67
Fair

Very satisfied with experience. Haven't given customer service 5 because when I made the payment online the confirmation screen showed that I was charged twice the amount I was expecting Had a nervous night till it showed as expected on my statement. All else perfect
4.33
Good

Very pleased
5.00
Excellent

Excellent service
5.00
Excellent

I was satisfied in general, but delivery took really long.
4.33
Good

Beautiful lights but arrived with European plugs. No mention on site of this and when I contacted Customer Services they told me that all lights have EU plugs They asked me if I had received adaptors - No This really should be made clear in the product description.
3.00
Fair

My order was large. It was kept until all had arrived which suited me perfectly. Every piece was in perfect condition. Thank you .
5.00
Excellent

FIVE STARS
5.00
Excellent

orders came fast and returns very easy to do if items does not work
5.00
Excellent

Good
4.00
Good

Goods arrived when they said it would, was well wrapped and looks fantastic.
5.00
Excellent

Delighted with the purchase, a very well-designed and made chair which precisely matches the description and photograph. The delivery was efficient and courteous. An unnecessarily snippy response to a civil enquiry about progress on the order compromised an otherwise very satisfactory shopping experience.
3.67
Good

very happy with the prices and services
4.00
Good

Great price. Speedy delivery.
5.00
Excellent

Beautiful product, safely packaged, arrived early
5.00
Excellent

One of the best in the business. Good descriptions. Reliable merchandising. Responsive communications. Accountable
5.00
Excellent

Great customer support and very quick delivery.
4.67
Excellent

Arrived in good time and as described.
5.00
Excellent

I've had to call to have an important order with lightings delivered since they were expecting a last one missing.It meant waiting 4 weeks more,they didn't contact me to propose a partial delivery .The electrician was on site to complete the renovation/installation process, not easy to have him back .
One of the chandelier isn't working, it's 2 weeks I wait for a call to know what they propose.
2.00
Poor

madeindesign.co.uk replies: 28/01/2016
Thank you for your comments. We will contact you separately to discuss this matter further as there was only one item in this order. A partial delivery is therefore not possible. With regards to the after-sales enquiry, I sincerely apologise for the delay in resolving this matter. Our supplier has been a little slow with responses. I have escalated this matter to ensure it gets resolved asap. MID

SO happy with this company. The website is easy to access, ordering is quick and help is available if required. I am realy happy with our purchases and would buy from them again.
5.00
Excellent

Broke a bowl (as you do) and Madeindesign had them. They were delivered quickly and the web site was so easy to use. Great service
5.00
Excellent

The products at this online store are good, but should you have a problem, customer service is VERY slow.
4.00
Good

madeindesign.co.uk replies: 28/01/2016
Thank you for your email. I am sincerely sorry it is taking a while but we are waiting for the supplier to send us the missing part. Everything has been organised - we just need to receive it. MID

Yes. Very satisfied.
Goods were as described.
Arrived speedily
Couldn't fault service.
5.00
Excellent

Design classics at reasonable price. Well packaged, good communication. Slightly slow delivery
4.67
Excellent

Very impressed by the service and the communication with the team when changing my order, especially Sonia who was excellent.
The delivery service was amazing too and even received photographs of my package outside in my safe place to confirm that it had been delivered with text up dates through the day. Great service
5.00
Excellent

The courier left my order with a neighbour but didn't leave a card telling me where the package was.

Not really acceptable and would put me off shopping with madeindesign.co.uk again.
2.67
Fair

madeindesign.co.uk replies: 28/01/2016
Thank you for your comments. I am very sorry to hear about the poor delivery experience you have had. DPD is indeed not supposed to leave parcels at neighbours' without the customer's prior approval. I have therefore escalated this matter with them to ensure this does not happen again. MID

very good service and lovely goods
5.00
Excellent

Staff went out of their way to help me. Very satisfied. Refreshing attitudes.
5.00
Excellent

Wide choice of goods, good offers and discounts, quick delivery.
5.00
Excellent

I was satisfied with the customer service. However, the delivery of goods is not ideal (they delivery company only delivers during weekdays and will only leave goods on at curbside). The return of items is extremely poor. I paid £35 to return a 4kg package, which is incredibly expensive. Due to this reason, I am unlikely to shop on your website again unless I have seen the product in person.
3.67
Good

madeindesign.co.uk replies: 28/01/2016
Thank you for your comments. Although we are working on improving our delivery options, we clearly state our deliveries are weekdays and kurbside only. As for our return policy, we offered to collect the order for 19.90 GBP. You decided to send the items back by your own means. If doing so was more expensive than our offer, you should have contacted us again, we would have been happy to help. MID

Awesome customer service and even better product portfolio.
5.00
Excellent

The delivery was a bit slow but the light is great and customer services were easy to talk to and clear about what the hold up was
4.67
Excellent

I haven't received my order yet which was placed two weeks ago. No communication to say why it has not been dispatched yet so phoned up. Got a disinterested member of staff on the phone whose tone was negative. No apology just it is in despatch now.
1.00
Very Poor

madeindesign.co.uk replies: 28/01/2016
Thank you for your comments. I am very sorry to hear you feel our customer service did not live up to your expectations. We will look into this further to ensure the quality of our service remains excellent. MID

Delivery was delayed by 2 weeks. Delighted with product when they finally arrived
3.00
Fair

madeindesign.co.uk replies: 20/01/2016
Thank you for your comments. Your items were indeed not in stock when you placed the order, and the supplier had to push the delay back a little due to production issues. I am sincerely sorry about this inconvenience. I will contact you now to discuss this matter further. MID

Very satisfied. Good products, well priced. Everything went smoothly. Goods arrived in good time and well packed.
5.00
Excellent

Unfortunately the product was not in stock and due to problems with the manufacturer there was a delay in delivery. Contact with Made in Fesign was generally good and they did their best to keep me informed.
The product was excellent as was delivery and packaging. The price was also competitive.
4.33
Good

Excellent and fast service. Good item too
5.00
Excellent

madeindesign.co.uk customer reviews

madeindesign.co.uk

madeindesign.co.uk was certified by Trusted Shops on 04/01/2013.

Contact
32 rue de Comboire - Bat. A2
38130 ECHIROLLES
France
contact@madeindesign.co.uk
madeindesign.co.uk

Owner
MADE IN DESIGN SAS
32 rue de Comboire - Bat. A2
38130 ECHIROLLES
France
Trade register
RCS Grenoble B 424 474 609
Authorized representative
Catherine Colin
More information about the Trusted Shops customer reviews
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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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