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madeindesign.co.uk: 224 reviews

 
2

Good

4.27/5.00

Rating categories
Delivery (218)
4.18
4.18
Goods (215)
4.52
4.52
Customer service (218)
4.12
4.12
Overall rating
4.27
4.27
The score is calculated based on the reviews collected in the last 12 months. Since registration, a total of 264 reviews have been collected.

Customer reviews

224 Customer reviews

All  
Really happy with the chairs and the speedy delivery
31/07/2015
2
Excellent
The delivery is good because it gives 1 hour slot but, on the other hand, it takes a long time (order 11 July, delivery 29 July).
The customer's service is good - in the past I received quickly a replacement for a damaged item.
29/07/2015
2
Good
We are very happy about what we bought, it's exactly as it is o pictures.
29/07/2015
2
Good
Excellent service
29/07/2015
2
Excellent
This is a fantastic website and the products are wonderful. My only disappointment is how long delivery takes for some of the products I would like to buy (3-4 weeks). I think this is because the products are imported from overseas (often Italy for the things I'm interested in).
29/07/2015
2
Good
Great service, notified of hourly slot for delivery via text. Highly recommend
29/07/2015
2
Excellent
Super efficient, super fast delivery. Will order again.
29/07/2015
2
Excellent
Amazingly fast and well priced service . Would use them again without hesitation.
28/07/2015
2
Excellent
Delivery was a long wait but the items finally got here.
28/07/2015
2
Good
Very quick shipping and handeling no problems at all
25/07/2015
2
Excellent
Although the goods were of excellent quality I did not receive what I thought I had ordered. I found the description of the goods confusing and did not realise that I had ordered the wrong colour. If goods are ordered with a description of 'chrome' I would expect a silver finish. I was not aware that 'chrome' was available in different colours. Phone call to customer service not sympathetic.
24/07/2015
2
Good
madeindesign.co.uk reply:
Thank you for your comments regarding your experience with Made in Design. I am sincerely sorry to hear your experience with us was below your expectations. The Tam Tam stool by Branex Design is indeed chromed, however the variation you purchased is listed as copper. Furthermore the picture is not ambiguous and clearly shows the colour of the item. A silver finish is also available for this item.
29/07/2015
Love this fruit bowl. Very stylish and contact with the company was excellent.
22/07/2015
2
Excellent
Very satisfied with my light fitting which came quickly despite being out of stock when ordered. Only proviso is why are delivery people so grumpy, he really didn't want to hang around while I checked the item for any transit damage.
22/07/2015
2
Good
fair
22/07/2015
2
Fair
Always great
22/07/2015
2
Excellent
... Flawless experience.
22/07/2015
2
Excellent
Extremely pleased with all aspects of the purchase will shop with with madeindesign again
22/07/2015
2
Excellent
I liked the fact that I had an immediate response to my queries which were dealt with politely and speedily. Thank you.
22/07/2015
2
Excellent
This is the first time I have used this website and I was very impressed with the whole service, will use them again.
15/07/2015
2
Excellent
Great product, great and quick service.

L
15/07/2015
2
Excellent
There is a problem with one of the items I ordered. I'm now in an email backwards and forwards exchange about the problem. Good customer care would have arranged for the item to be collected ASAP and a new one sent out. At the very least, a refund and collection of item should have even arranged. It's been nearly 2 weeks and now I'm being asked to get the item out of the package and take photos
15/07/2015
2
Poor
madeindesign.co.uk reply:
Thank you for your comments. We would like to apologise for the inconvenience caused. The supplier does ask us for photographs to see if they can replace what is broken for you. If this isn't the case then we will of course replace the product. We can see that you have been in contact with us yesterday and a collection has been arranged. You will be refunded as soon as possible. MID
16/07/2015
Very satisfied and came quickly.
15/07/2015
2
Excellent
It was suppose to be 5/6 weeks delivery, it was 8 and I had to chase. The goods arrived damaged and I have been offered a 10 discount which won't even cover the magic man I will need to get out to make good the item.
15/07/2015
2
Very Poor
madeindesign.co.uk reply:
Thank you for your comments. Firsly we would like to apologise for the delay for this order. We can see that you are in contact with the after sales dept about this. If you would prefer to return the product for an exchange then please confirm and we will do so. MID
16/07/2015
Yes indeed. The Fermob chairs are brilliant quality which is why I came back for more.
Delivery was speedy but the email notification needs to say either what is being delivered if possible or the company name it's coming from. When you have multiple items arriving, a small parcel will fit in the porch but 4 chairs will not This may affect whether someone has to be in too.
15/07/2015
2
Excellent
Good product, and fast delivery.
11/07/2015
2
Excellent
Quality products. Quick delivery.
09/07/2015
2
Excellent
Lovely product. Much better than picture. Fitted awkward drawer. Excellent all round. Highly recommended
09/07/2015
2
Excellent
Unhelpful impatient delivery driver, 3 hrs late, reluctantly delivered to hallway saying only allowed to leave it on pavement (was very light but boxes too big for one person). Expensive delivery.
Packing not well thought out - loose stainless steel salad servers in same huge box as metal furniture - v surprised no damage given they were loose to bang into furniture whenever box was moved.
09/07/2015
2
Fair
madeindesign.co.uk reply:
Thank you for your comment. We are very sorry to hear that you are not happy with your delivery. We have taken into account your comments and we will pass them on to our managers in order to make sure that this does not happen again. Please feel free to contact us for any further information. MID
15/07/2015
Very quick delivery. Good price for the product. When I had a problem very quick response from customer service
09/07/2015
2
Excellent
exactly what I ordered, would recommend and absolutely love my new table
06/07/2015
2
Excellent
05/07/2015
2
Excellent
Excellent service. Items were dispatched very quickly.
03/07/2015
2
Excellent
Expensive but quality service and products. Will definitely use again and/or recommend.
01/07/2015
2
Excellent
Quick delivery. Excellent product as described.
01/07/2015
2
Excellent
Customer Service was great, very helpful either by phone or by email. My good were excellent...just like the pics. I'm very happy and would order again thought this site.
30/06/2015
2
Excellent
Very satisfied
28/06/2015
2
Excellent
Excellent service - simple to order and efficient delivery. Gift wrapping was superb. Extremely satisfied with the shop - will definitely use them in the future and recommend to my friends.
27/06/2015
2
Excellent
Perfect thanks
23/06/2015
2
Excellent
All aspects of shopping with this company have been perfect. I am very pleased to have discovered them.
22/06/2015
2
Excellent
Excellent service Would recommend.
09/06/2015
2
Excellent

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