Certificate for madeindesign.co.uk

No. X3527A5C9494BF5E22F99F159E13DD205
 

Approved on
04/01/2013
Valid until
03/01/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

601 reviews


4.32

Good

4.32 /5.00

Rating categories

Delivery 4.23
Goods 4.58
Customer service 4.15


Overall rating 4.32
The score is calculated based on the 389 Trusted Shops reviews collected in the last 12 months. Since registration, a total of 601 review have been collected.

Customer reviews

   
When creating an account the web page is not secured over HTTPS connection. This is very bad in terms of security...
3.33
Fair

Great products with good quality and excellent design. Delivery was promot. Thank you
5.00
Excellent

Yes very satisfied with everything.
4.00
Good

I was very satisfied with your services, although the prices seem a little high.
5.00
Excellent

Returns process is ill explained (expensive) & generally a bit annoying. Please amend so it's more straight forward & self explanatory without having to call customer service. Unfortunately it dose put me off using the site again.
4.67
Excellent

order arrived 2 weeks late - only apology was the offer of 15 discount on next purchase. unimpressed
2.00
Poor

madeindesign.co.uk replies: 28/04/2016
Thank you for your comment. I would like to apologise on behalf of the courier for the technical problems they have faced during a week with all the deliveries making it impossible for the parcels to be delivered in the indicated delivery time. We have therefore offered you a 15% discount to use on the website and valid until the end of the year as a commercial gesture. Best regards, MID

Non
4.67
Excellent

Excellent
5.00
Excellent

Horrible and very rude customer service. They never delivered my order.
1.00
Very Poor

madeindesign.co.uk replies: 28/04/2016
Thank you for your comment. We would like to apologise on behalf of the supplier and courier for all the inconvenience caused with your order. We had done everything we could to find satisfactory solutions to the different problems which were all beyond our control but this has been unsuccessful. Should you need further information, please do not hesitate to contact our customer dept. MID

Thank you
5.00
Excellent

I just love everything about Made in design. They have all the top designer brands, they are totally up to date. Great service, great products. Love Love Love them
5.00
Excellent

My order took weeks to deliver which was not a problem however no one informed me - talk to your customers guys. Love your products, love my purchase, as before great design and excellent quality and will buy again.
Lyn
3.67
Good

There was a problem on first delivery (not clear whether my mistake or Madeindesign) but it was dealt with well, politely, without charge and replacements delivered quickly. Unfortunately there was a Madeindesign error on this second delivery but on reporting it Madeindesign dealt with it well (again) and replaced the items correctly within a week. Thank you. I will use you again.
4.00
Good

Delivery on time, quick email-answers to my questions.
4.33
Good

All products were as described online and good customer service.
4.67
Excellent

Good quality. Too much unnecessary packaging.
5.00
Excellent

Customer services difficult to get hold of - they twice promised to chase my order and send me an email.This did not materialise.

Took 3 phone calls before the problem was resolved.
2.00
Poor

I just love out new room dividers from Koziol If the shipping cost within Europe was lower I would buy more often from madeindesign since the selection is superb
3.33
Fair

Fantastic service from beginning to end super quick delivery and an amazing range of in stock products
5.00
Excellent

Great products. Price and Service
5.00
Excellent

simply good
5.00
Excellent

I was very pleased with the service and the delivery was excellent
5.00
Excellent

Good service. The chair looks nice and is very stylish from a distance, but close up the finish and colouring of the wood is patchy.
4.00
Good

All went very smoothly.
5.00
Excellent

Very satisfied - thank you
4.33
Good

Always excellent service.
5.00
Excellent

Excellent service and a great product
5.00
Excellent

good
5.00
Excellent

Fast delivery, great items
5.00
Excellent

Product was poorly packaged and arrived broken. Two weeks after notifying Made in Design and after two follow up calls, still no response. I recommend using Amara instead.
2.00
Poor

madeindesign.co.uk replies: 29/02/2016
Thank you for your comment. We have dealt with your request in the best possible and have got back to you on the 24/02/16 informing you that the refund had been done on your account. We're sorry that you feel that we haven't dealt with your request fast enough and remain available should you need further information. MID

Well done
4.67
Excellent

Completely
4.33
Good

Everyhting was perfect
5.00
Excellent

Fast service, well packaged items.
5.00
Excellent

Excellent service and great packaging. Delivery was really quick. Great communications. Would recommend and have used again since and will be hung again in the future. Prices very competitive.
5.00
Excellent

The goods themselves were fine, as ordered, arrived in good condition. The delivery, once it happened, was also fine (both companies called to arrange). The issue was that we ended up waiting almost five months for the product in the end, and it arrived in two separate deliveries, and I think this could have been better managed by customer services.
3.33
Fair

madeindesign.co.uk replies: 23/02/2016
Thank you for your message. I would like to apologise for the inconvenience caused with your order as this rarely happens. Our customer service is here to help so please do not hesitate to contact us. We will be able to offer you a commercial gesture on your next order. Best regards, MID

Very quick delivery well packed perfect
5.00
Excellent

Great product
Excellent service
5.00
Excellent

I would never buy from this company again. I had bought a wall light which was recalled due to safety fears and was asked to take a picture of the item and send to MID to receive a replacement or a voucher. Having requested a voucher I then had to contact the company after months of waiting and 2 YEARS later I have yet to hear from anyone about returning my £70. An absolute disgrace.
2.67
Fair

madeindesign.co.uk replies: 23/02/2016
Thank you for your email. We would like to apologise for the inconvenience caused. The email with the voucher code was sent to you at the time of the problem with the Ferm Living product. We are sorry that you haven't received it. Maybe it ended up in your junk mail. A new email was sent to you again today with that same discount code. Best regards, MID

Very satisfied with experience. Haven't given customer service 5 because when I made the payment online the confirmation screen showed that I was charged twice the amount I was expecting Had a nervous night till it showed as expected on my statement. All else perfect
4.33
Good

madeindesign.co.uk customer reviews

madeindesign.co.uk

madeindesign.co.uk was certified by Trusted Shops on 04/01/2013.

Contact
32 rue de Comboire - Bat. A2
38130 ECHIROLLES
France
contact@madeindesign.co.uk
madeindesign.co.uk

Owner
MADE IN DESIGN SAS
32 rue de Comboire - Bat. A2
38130 ECHIROLLES
France
Trade register
RCS Grenoble B 424 474 609
Authorized representative
Catherine Colin
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with madeindesign.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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