Certificate for prestigebeds.co.uk

No. X34EA197969B74AC20A6ECCB1E2005DF4
 

Approved on
19/03/2015
Valid until
18/03/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for prestigebeds.co.uk



Excellent

4.93/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 234 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 368 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
got a mattress last year and now a gorgeous wooden bed frame. love It. best night's sleep last night for ages. delivery fast and gents always helpful and friendly (kev and mitch)
5.00
Excellent

Very Impressed by the efficient service. ordered on monday and delivered at 9.40am on tuesday. both delivery guys (dan and tom) were efficient and friendly. thank you. I will definitely continue to shop here.
5.00
Excellent

I can totally recommend prestige beds. I have purchased 3 beds over the last few years. their prices are great, the sales people are friendly and not pushy, just right, and the service Is great. bed delivered, unpacked and the old bed taken away, easy I particularly like buying from a local family firm rather than a big store, that personal service makes all the difference :)
5.00
Excellent

Good advice and choice at the showroom. delivered on time by two friendly, reassuring men. took time to sort everything and put the old head board In the garage. well done and thanks to kev and mitch x
5.00
Excellent

We were very pleased with our visit and we were well Informed about the product. We were a little disappointed to have to wait 6 weeks after being told It would be 3-4 weeks before delivery, but apart from that, everything went beautifully. the delivery was excellent, the old mattress removed and the new one was Installed.
5.00
Excellent

Happy customer
4.33
Good

Helpful sales staff, good choice of product and price range. good communication and delivered when we wanted It. great job.
5.00
Excellent

Excellent delivery, assembly and removal of old bed service both delivery assembly men kev and mitch were friendly and gave great advice
5.00
Excellent

So Impressed, from store knowledge to care and safety brief by delivery team. 100 professional.
5.00
Excellent

Wonderful service. I was originally told 2-3 weeks delivery but order received sooner. Delivery guys very friendly and efficient. The old mattress was taken out and the new one in very fast and reliably. Very impressive. Thank you
5.00
Excellent

Very good service. sensitive to needs. provided excellent advice and delivery was excellent. highly recommended
5.00
Excellent

Ordering was fine, friendly sales person.received text confirming delivery In two days. delivery went ok - kev and mitch. then It went wrong. Informed 2 slats missing why not checked before delivery? delivery men then arranged delivery for next day and,if no-one In, to be left by gate. my son In all day, nobody knocked and he found slats outside, both bent and one cracked.
3.67
Good

Super sales service, great advice, great delivery and set up service.
5.00
Excellent

Used you for 40+ years friendly/efficient/reasonable prices/quick delivery/local. you once delivered a child's bed/desk and tried for 3 hours to fit It In. It was just too big. you took It back and didn't charge us for time wasted. will always use you. thanks
5.00
Excellent

Made changing over from old to new beds for our B&B extremely straight forward. Excellent customer service when purchasing from James in store and also from the delivery team Kevin and Mitch. wouldn't hesitate to recommend.
5.00
Excellent

Very helpful and knowledgeable In shop. quick delivery. delivered on time and with no fuss.
4.67
Excellent

I have used prestige beds for a number of purchases over the years. they have a wide range of choice, are competitively priced, provide honest advice and give an excellent service. I was kept Informed of the progress of my delivery which was on time. excellent
5.00
Excellent

As usual, our new bed was delivered on time (quoted 4 weeks and came exactly 4 weeks after, not 4-6 weeks turning Into 8)
5.00
Excellent

Fantastic service. would definitely recommend
5.00
Excellent

First class service throughout
5.00
Excellent

Brilliant service from start to finish. first class on delivery by tom & lee
5.00
Excellent

Great service. kev & mitch who delivered the matresses were very good. would recommend
5.00
Excellent

We have purchased three beds from Alma Mill (Hart Street) over the last 39 years. The fact we have returned over that period endorses the service and product satisfaction we have received at Prestige Beds.
5.00
Excellent

We have had a truly excellent first experience from prestige beds. we were looking for a replacement mattress; however were not planning on purchasing that day; Intended only to view some options. however, the customer service was excellent and we actually got the mattress 7 days later. kev and mitch were superb, couldn't have done anymore for me on the day. very personable, friendly, and polite.
5.00
Excellent

The usual friendly service and advice we are used to. you helped us choose all of our mattresses based on our needs and disabilities. offered a competitive price and prompt delivery, tom & lee smoothly exchanged the old mattress for new. quickly and politely. I would gladly continue to recommend this company to anyone. well done. another satisfied customer
5.00
Excellent

Fantastic mattress - delivery organisation excellent - nonproblems with this purchase whatsoever. A1
5.00
Excellent

Great service from prestige beds. we were only browsing and bought a beautiful bed within the budget I had set. patient and helpful sales staff. recommended
5.00
Excellent

Good service when choosing a bed no pressure plenty of detail and advice when asked aloud to think things through without being pressurised.
5.00
Excellent

From start to finish a great service no heavy selling, helpful when asked and kept Informed of what was happening would highly recommend
5.00
Excellent

Friendly and professional service. very knowledgable able to give advice and an explanation about different mattresses and suitability for purpose. was able to confirm stock and deliver on a day and In a time slot suitable to ourselves. delivery was very efficient on time and hassle free. have bought previously and wouldn't go anywhere else. thank you.
5.00
Excellent

Josh & elliot delivered my bed they were helpful, friendly & professional
5.00
Excellent

Rang to confirm order making sure we knew delivery could take 5 weeks and emailed when order was ready for delivery
5.00
Excellent

The manager price matched for me, which made my decision to go ahead with the sale. bed was delivered within a week. the delivery men rang to say they would be there within 30 mins and built the bed In 5 minutes. all personnel were friendly and I would highly recommend prestige beds to all.
4.67
Excellent

Helpful and knowledgeable sales person without being pushy. once questions were answered and advice given I appreciated being left to think and decide. delivery as promised by careful, helpful and polite young men. a good experience In all respects. will recommend to friends and family.
5.00
Excellent

Took longer than anticipated to arrive and lack of communication when It finally did arrive at the shop as no one Informed us.
3.33
Fair

Knowledgeable, friendly salesman gary, In a pleasant, well laid out store and helpful delivery men, kev and mitch assembled new bed and took away all packing materials.
5.00
Excellent

We love the bed very comfy. also kev and mitch who assembled the bed did a very quick and good job left no mess what so ever.
5.00
Excellent

Bed delivered as arranged no problems kev and mitch explained what to do with mattress. Satisfied.
5.00
Excellent

Excellent service; good choice of beds and more knowledgeable, clear advice than competitors. good communication after sale and delivered when said they would. very helpful delivery team. not the most user friendly website compared to others when searching for beds but apart from that no complaints.
5.00
Excellent

prestigebeds.co.uk replies: 31/03/2017
Many thanks for your feedback which is greatly appreciated. We are aware that our current website isn't the most user friendly, particularly on mobile. But that issue is being addressed with a brand new website being built as we speak which should be live in by the end of May. We hope you love your new bed Best regards, James, Manager.

We were not pressured Into buying at the store and all the questions asked were fully answered. we settled on a hypnos mattress which I consider excellent quality. we ordered on monday and received Item on tuesday. the delivery men were excellent and so helpful. would certainly recommend this company and their products.
5.00
Excellent

prestigebeds.co.uk customer reviews

prestigebeds.co.uk

prestigebeds.co.uk was certified by Trusted Shops on 19/03/2015.

Contact
Alma Mill, Hart Street
BB1 1HW Blackburn
United Kingdom
info@prestigebeds.co.uk
prestigebeds.co.uk

Owner
Prestige Warehouse Company Limited
Alma Mill, Hart Street
BB1 1HW Blackburn
United Kingdom
More information about the Trusted Shops customer reviews
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Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with prestigebeds.co.uk in their own words.

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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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