UK Prepping Shop- Logo - reviews

UK Prepping Shop
Reviews:

227 reviews in the last 12 months1,050 total reviews  

4.78
Excellent
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Top positive review

26 Jul 2023
 Verified review
4,8 out of 5. I've only dealt with this company a few times but have always been happy and not left ripped off or annoyed or disappointed I will keep shopping from there and I do recommend it. To be honest some of the stuff there is cheaper than elsewhere but now and again you might find it a bit cheaper elsewhere as well so it's sort of works itself out anyway very happy with this company and think we shouldn't go crazy but prepare a bit for the unaware

Top negative review

4 Oct 2023
 Verified review
Next day delivery on Friday granted but received on the following Wednesday and then not only it didn’t even come from then it came from REGAEL LTD so could have just ordered there and got a little cheaper also but good product and average price delivery options need to be given clear not hidden away not good tracking either
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Reviews for UK Prepping Shop

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3 Mar 2024
 Verified review
terrible communication, only told me there was an issue after I had chased up the order. I requested a refund As the order hasn’t been completed.
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Answer by UK Prepping Shop
4 Mar 2024
Hi As explained several times shopify terminated out store last week without reason or notice, i explained we are working flat out on finishing new store, and then i noticed after you opened a claim staright away that you DID NOT send ID for your crossbow order last week anyway so was happy to refund you. Best Justin.
8 Feb 2024
 Verified review
Slow to despatch, eventually some of the goods arrived. Waiting for rest. Faster and cheaper to get some stuff directly form china. Somewhat misleading descriptions. Colors in Main title in capitals but read descriotion carefully as you might not get what is in picture. This one is on me.
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Answer by UK Prepping Shop
23 Feb 2024
Hi Yes we wait however long it takes for a customer to send ID for the crossbow order, they sometimes complain where is it although havent sent ID until days later but thats online reviews for you....:-)
29 Jan 2024
 Verified review

SLOW

At the time I was asked to rate the service, my order had still not yet arrived, 6 days after the order was placed. I have had things delivered from China in less time. At this point in time, I have received nothing so I really cant give a rating above 1*!
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Answer by UK Prepping Shop
31 Jan 2024
Hi Your order was placed evening of 23rd, we dispatched on morning of 25th, you didnt pay for next day delivery and your complaining???
6 Jan 2024
 Verified review
The product I ordered seems to be good but unfortunately I was pressed for time at the address it was to be delivered to . So I paid for next day delivery but it didn't arrive for 3 days. This ruined my plan of departure from the delivery address. This inturn wrecked my overall plans .
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Answer by UK Prepping Shop
8 Jan 2024
Ok time for facts... you ordered late evening NEW YEARS DAY....we sent the next day when couriers are working...even amazon doesnt ship out new years day! Please be honest in what you write.
4 Oct 2023
 Verified review

Late delivery and from a different company

Next day delivery on Friday granted but received on the following Wednesday and then not only it didn’t even come from then it came from REGAEL LTD so could have just ordered there and got a little cheaper also but good product and average price delivery options need to be given clear not hidden away not good tracking either
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Answer by UK Prepping Shop
16 Oct 2023
Hi Firstly UNTIL you send ID for the crossbow it wont be leaving us, you sent ID days later and then we dispatched, we had been emailing you for ID...not our fault there. We dispatch archery from a different warehouse ,for insurance purposes it cant be with our usual stock as a restricted item, sorry you feel the need to leave an inaccurate review.
20 Jul 2023
 Verified review
Rude and dismissive. The fire steel is too small to be useful, very average reviews of it on Amazon and fobbed off with watch some videos. It is possible to get a spark but is unreliable in practice and not suitable for serious use.
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Answer by UK Prepping Shop
2 Aug 2023
Emailed to say doesnt know how to use a firesteel but watched a youtube video so this firestell must be faulty as cant work it, then starts insults....dear oh dear
31 Jul 2023
 Verified review
Can't give zero stars or I would as Justin wasn't helpful at all and was actually a hindrance so thanks for nothing.
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Answer by UK Prepping Shop
2 Aug 2023
Hi The items are 18 plus restricted and you spent days arguing your not sending ID , so we cancelled, end of, we wont be sending crossbows to northern ireland without any Id, wake up and smell the coffee!
29 Jul 2023
 Verified review

Possible scam company beware

Unable to log in, placed order with no order confirmation email. Unable to contact. Scam
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Answer by UK Prepping Shop
2 Aug 2023
How strange you have been emailing me for days especially on a saturday night that you handnt had your pardel fast enough (chose free delivery) and going away so we need to cancel, even though proved to him with tracking it had already been collected and was on its way for monday..where is the scam, you had order email you had tracking, you had free delivery and still complaining...some people are just weird!
30 Jul 2023
 Verified review
Terrible service, paid for my own delivery that was never made, reported to trading standards.
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Answer by UK Prepping Shop
2 Aug 2023
Ah the guy who wasnt it TWICE when DPD tried, then waits days and says oh its to late now to rearrange - so it was returned to us, then its our fault he didnt get his order and expected us to pay to send for a second time...unbelieveable! The brass neck of some people, we paid his postage to him, we paid to have it returned then he expects us to pay a third time for his lordship...
23 Nov 2023
 Verified review
Absolute joke of a shop. Very rude customer service
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Answer by UK Prepping Shop
25 Nov 2023
Strange review, i emailed politely asking for ID for the crossbow you ordered and you refused so i refunded and at no point was there any other conversation rude or otherwise???? At least be honest.