Reviews for Athleteshop.co.uk



Good

4.27/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,177 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 2,036 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Great handlebars at an absolute bargain
5.00
Excellent

Despite not having the gloves that I ordered in stock a suitable alternative was suggested with the option to buy or receive a refund. Great service and delivery was prompt. Very pleased
5.00
Excellent

still have not received items purchased in feb . part of order was to be delivered to day but didn't arrive. the rest of the order is delayed again for three weeks this time that' over two months delay if the part order doesn't arrive tomorrow I will cancel and demand refund. this is by far the poorest delivery/customer service I have ever experienced. watch trip advisor for my views
1.00
Very Poor

Ordering was easy, delivery earlier than expected and the parcel was well packaged up.
5.00
Excellent

Great product at a good price. Delivery quick considering it travelled from EU to UK.
5.00
Excellent

Great communication throughout the purchase, regular emails of delivery status and the item arrived when expected. Will use Athleteshop for future purchases.
5.00
Excellent

From start to finish, was very pleased with the ease of ordering and the courier company used.

Up to date delivery information via the couriers app.

Would recommend and buy again from this web-store.

Very happy with my purchase, goods arrived on time.
5.00
Excellent

I was not happy to pay £8 to post a £5 component that weighed ounces and would have fitted into a small padded envelope. If I could have found the part anywhere else I would not have used this site. The company address is in the UK but the item appeared to have been posted in The Netherlands which would also explain why it took four working days (ordered Saturday, arrived Thursday) to arrive.
2.50
Fair

Athleteshop.co.uk replies: 28/03/2017
Hello Shaun, thank you for your review. We are sorry for the high shipping costs. We are based in The Netherlands. I hope you will be happy with your product, and we would like to see you again in the future. For more questions, please contact our customer service at: www.athleteshop.co.uk/contacts

Goods arrived promptly and as described. I was given a one hour window for delivery. Excellent service all round.
5.00
Excellent

On my recent purchase I got the best price and excellent service.
5.00
Excellent

Great price and service.
5.00
Excellent

Saw it ordered it got it No fuss given a date and received it. Perfect.
5.00
Excellent

Delivery was very quick
5.00
Excellent

I identified what I wanted and signed up the the email subscription to receive a discount on my order. I had trouble finding the voucher number box because it's on the basket page and not the checkout page and I think i skipped past it on my tablet. I emailed the company to find out where the voucher code box is on Saturday night and received a reply on Sunday Ordered Sun, Parcel arrived on Wed
5.00
Excellent

Online PDF of invoice is great - the products are clear and descriptive. Cheapest I have found for the Blok art parts (other onlineshop I wanted was over £25 for delivery). Happy Customer
4.00
Good

After much consideration having read some bad reviews online, I decided to order 3 items from Athleteshop as the price just could not be beaten.
Ordering was easy and I was able to track my parcel as it made its way across the Channel. My parcel arrived exactly when I was told it would, to the minute.
Really, really pleased with my purchases, price and service.
Would use again. Thank you.
5.00
Excellent

Fantastic service, very competitive price.
5.00
Excellent

Just like to say " i have not used or heard or athleteshop before." I allways say first impressions last. The goods were as described and delivered to halfords on the day they said, saves me waiting in for it which i like, so would recomend shopping here.
5.00
Excellent

Delivery was a day late and the courier messed me about with regards to where the order was but other than that I would order again. Very pleased with the product
4.00
Good

Little things could have been better but the delivery turned up on time. For example the box was severely damaged when it arrived but everything seems to work ok, it was priced in pounds and sold to me in the UK but no-one thought to include a UK plug and customer services couldn't answer my questions so I spent a week shopping elsewhere.

The only area they did compete is on price
3.67
Good

very happy will buy again from Gordon thanks .
5.00
Excellent

Poor customer service. The person I had on the phone was very dismissive. Also be careful when placing order, the price shown on the website does not include VAT and there is a fee for delivery. Otherwise the package arrived on time and in good condition.
3.00
Fair

Athleteshop.co.uk replies: 23/03/2017
Hello Elodie, thank you for your review. We are very sorry for the inconvenience. We hope we can provide better services to you next time. If you have any questions, please contact our customer service at: www.athleteshop.co.uk/contacts

Fast delivery very pleased
5.00
Excellent

Very happy. Good price and delivery.
5.00
Excellent

Delivered what I ordered when they said they would. They do however increase the overall price by something called a 'Payment percentage fee'. No idea what this is and there is no indication as to why it is there. Once this is added there is not much difference between them and all other suppliers especially the free postage ones.
The delivery however can be tracked and is an excellent service.
4.67
Excellent

Delivery was very quick and just as described. didn't speak to customer service so many comment
5.00
Excellent

No problems, ordered on website, very quick delivery, delivered 5 days later, what more could you ask for.
5.00
Excellent

Great service. Goods arrived before estimated arrival. Very good deals on very high quality products. Frequent updates on shipment and order status. Recommend for others and will use myself again
5.00
Excellent

Ordered item shown in stock. Got a delivery date for the following week, which was delayed. Goods failed to arrive. Rang and held on phone for 15 minutes. Hung up. I Emailed and got reply saying out of stock for about 8 weeks. Asked for a refund, which I received. Finally found the item elsewhere. Probably avoid Athleteshop in future.
1.33
Very Poor

Athleteshop.co.uk replies: 22/03/2017
Thank you for your review/ We are very sorry that we couldn't deliver the product in time. The supplier was not able to supply us with a new stock, so that's why your order got delayed. We hope that we can provide better services to you next time. If you have any questions, please contact our customer service at: www.athleteshop.co.uk/contacts. I hope I have informed you enough.

Cannot fault transaction and communication, first class.
Would like to thank seller for straightforward and speedy communication.
5.00
Excellent

Great product at by far the best price. Slightly slower than most of their rivals on delivery times.
3.67
Good

Really happy as Athlete Shop seem to be the only people in the UK supplying the Gymstick Drum Neck Massage Belt. Great and fast delivery, fantastic product.
5.00
Excellent

Part order sent. Despite supplying a photo of what I received, the wrong item was then sent. Useless.
1.00
Very Poor

Athleteshop.co.uk replies: 21/03/2017
Hello Neal, thank you for your review. We are very sorry for sending you the wrong item. Have you already contacted the customer service? They can help you to find a solution for this problem. They can be contacted at: www.athleteshop.co.uk/contacts. I hope I have informed you enough.

Website easy to use, prompt no fuss service and delivery.
5.00
Excellent

Stumbled across Athlete Shop when looking for a cycle helmet. Had exactly the helmet I wanted at a very good price. Online shop was easy to use and delivery was reasonably quick to UK. Will look to Athlete Shop next time I need some kit. Thanks
4.00
Good

As I haven't received the product I ordered which I needed for my business by last Saturday, I am unwilling to recommend them to others
1.00
Very Poor

Athleteshop.co.uk replies: 20/03/2017
Thank you for your review. We are very sorry that we couldn't deliver the product in time. We have been experiencing some problems with the delivery of our supplier. Your product will be delivered on 22-03-2017. I hope I have informed you enough. For more questions, please contact our customer service at: www.athleteshop.co.uk/contacts

A small fault with goods was dealt with effortless efficiency and speed, customer service, delivery and curtesy Everything was spot on, and very well done. A shining star for other businesses to live up to.
5.00
Excellent

Good prices, delivery not too long and to a convenient pick up location
5.00
Excellent

Very good service
5.00
Excellent

delighted with speed of delivery.
5.00
Excellent

Athleteshop.co.uk customer reviews

Athleteshop.co.uk

Athleteshop - the number 1 in sporting goods!

Athleteshop is the number one shop in sporting goods. From football, fitness, sports gadgets, sports eyewear to outdoor products. Our webshop is aimed at individuals as well as businesses. Athleteshops' ambition from day one has been to offer the broadest and most comprehensive range in the field of sports equipment. Over the years Athleteshop has committed quite a few brands and the range now consists of 100,000 products.

Contact
13 Freeland Park, Wareham Road,
BH16 6FH Poole, Dorset
United Kingdom
customerservice@athleteshop.co.uk
Athleteshop.co.uk

Owner
Athlete.nl B.V.
Rostockweg 5
9723 HG Groningen
Netherlands
Trade register
Kamer van Koophandel 01182566
Authorized representative
Y. Solinger
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