Reviews for Athleteshop.co.uk



Good

4.23/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,409 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 3,193 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
19/01/2018
Date of order
19/01/2018
19/01/2018
Great service arrive by DPD who gave a 1 hour slot whith the option to deliver to neighbour or safe place. The rear mech was the best price available and arrived well sealed and secure. I will definitely shop with athleteshop again.
5.00
Excellent

Date of publication
18/01/2018
Date of order
04/01/2018
18/01/2018
Very bad customer service, had to wait weeks to get the kids car i bought. It arrived damaged and dirty. No instructions came with it, broken buttons and bent parts so when trying to assemble it wouldnt line up with the holes.
Doors dont close, they are both bent.
Scratched in many places.
Have emailed the company about this but still havent had any reply.
Very unhappy
1.00
Very Poor

Date of publication
18/01/2018
Date of order
18/01/2018
18/01/2018
Delivery date was considerably later than initially forecast........but arrived safely
4.00
Good

Date of publication
18/01/2018
Date of order
04/01/2018
18/01/2018
Could not deliver the product that was ordered. Telephone contact non existent.
After I cancelled my order I'm told I need to wait 7 to 10 days for a refund
Wake up people, this is not good enough
1.00
Very Poor

Date of publication
18/01/2018
Date of order
18/01/2018
18/01/2018
Prices were the cheapest I could find & my order arrived on the date they promised - ordered on Sunday delivery Thursday. Perfect
5.00
Excellent

Date of publication
18/01/2018
Date of order
01/01/2018
18/01/2018
First order and outstanding service. Couldn't fault and best price i could find for the item that i required. Will use again.
5.00
Excellent

Date of publication
17/01/2018
Date of order
03/01/2018
17/01/2018
Not
5.00
Excellent

Date of publication
17/01/2018
Date of order
01/01/2018
17/01/2018
Appalling service, ordered package and was informed it would be with me in 5 days. Received message on the day of delivery to say it’s delayed by a further 5 days. Received another message say a further delay. Emailed customer service and informed it would be with me by 16/1 still no delivery notification. Emailed today again. Becoming a joke.
1.00
Very Poor

Date of publication
17/01/2018
Date of order
20/12/2017
17/01/2018
good service
4.00
Good

Date of publication
17/01/2018
Date of order
17/01/2018
17/01/2018
Absolutely spot on I was kept very well informed of the progress of my parcel throughout. Parcel was as described. I would recommend this online shop.
5.00
Excellent

Date of publication
17/01/2018
Date of order
03/01/2018
17/01/2018
Hi delivery charges at the end . I would source for cheaper next time
3.00
Fair

Date of publication
17/01/2018
Date of order
17/01/2018
17/01/2018
Couldn't have been easier from browsing to delivery. Will certainly use again.
5.00
Excellent

Date of publication
17/01/2018
Date of order
17/01/2018
17/01/2018
FAST EFFICIENT AND RESPONSIVE TO ANY QUERIES.
5.00
Excellent

Date of publication
17/01/2018
Date of order
17/01/2018
17/01/2018
Called customer service. Long wait. Requested call back as option was given. Was never called back.
2.67
Fair

Date of publication
16/01/2018
Date of order
16/01/2018
16/01/2018
Delivery good, in the evening.
Very high delivery cost and also a £1 processing cost,
ended up much more expensive than I anticipated
3.67
Good

Date of publication
16/01/2018
Date of order
16/01/2018
16/01/2018
Ordered on the Friday, received item the following Monday. Very speedy service.
5.00
Excellent

Date of publication
15/01/2018
Date of order
15/01/2018
15/01/2018
I ordered a package on the 30th of December, I havnt seen it come yet and it’s now the 15th of January, and I paid £8 for postage. Customer service was great but postage very poor.
2.67
Fair

Date of publication
15/01/2018
Date of order
14/01/2018
15/01/2018
Excellent and quick service and delivery
5.00
Excellent

Date of publication
15/01/2018
Date of order
27/12/2017
15/01/2018
Perfect service, recommended.
5.00
Excellent

Date of publication
14/01/2018
Date of order
28/12/2017
14/01/2018
A few delays with the delivery but otherwise good
4.00
Good

Date of publication
13/01/2018
Date of order
13/01/2018
13/01/2018
Arrived quickly. There were a few bits missing, so I emailed customer service who delt with it straight away and sent me a new one within a few days. Very happy with it, a great product for those who are starting from scratch again with their fitness.
4.67
Excellent

Date of publication
12/01/2018
Date of order
12/01/2018
12/01/2018
Just bought two new tyres for a bike I'm rebuilding; Athleteshop did the best deal on Schwalbe tyres and delivery was prompt. A business I would go to again.
5.00
Excellent

Date of publication
12/01/2018
Date of order
12/01/2018
12/01/2018
The item ordered took longer to arrive than expected but I was kept informed by email of what was happening from leaving the Netherlands to being delivered. The item was better than expected so I was very pleased with the purchase.
4.00
Good

Date of publication
12/01/2018
Date of order
12/01/2018
12/01/2018
I can only say the service is first class. Will use again.
5.00
Excellent

Date of publication
11/01/2018
Date of order
11/01/2018
11/01/2018
Very Quick delivery and items priced competitively Recommended store
5.00
Excellent

Date of publication
11/01/2018
Date of order
11/01/2018
11/01/2018
Great product, fast delivery and good price. Overall very happy
5.00
Excellent

Date of publication
11/01/2018
Date of order
11/01/2018
11/01/2018
Excellent company. Staff knowledgeable and helpful. Products high quality.
5.00
Excellent

Date of publication
11/01/2018
Date of order
11/01/2018
11/01/2018
Took a chance on this purchase as the description and picture on the website wasn't detailed enough to make an informed decision. Luckily it paid off. If I had one suggestion to make I'd say improve the website to show products in more detail.
5.00
Excellent

Date of publication
10/01/2018
Date of order
27/12/2017
10/01/2018
Very good service in fact excellent.
5.00
Excellent

Date of publication
10/01/2018
Date of order
27/12/2017
10/01/2018
Perfect company to deal with
5.00
Excellent

Date of publication
10/01/2018
Date of order
10/01/2018
10/01/2018
Extremely prompt and convenient service.
5.00
Excellent

Date of publication
09/01/2018
Date of order
09/01/2018
09/01/2018
Great prices; good shopping experience will use again and recommend to others. People need to watch this shop.
5.00
Excellent

Date of publication
09/01/2018
Date of order
26/12/2017
09/01/2018
I give this online sports shop 5/5. Estimated delivery 100
5.00
Excellent

Date of publication
09/01/2018
Date of order
09/01/2018
09/01/2018
Ordered two reels on Thursday arrived Saturday morning in Ireland brilent service
5.00
Excellent

Date of publication
09/01/2018
Date of order
26/12/2017
09/01/2018
Item listed as in stock, when not. After purchase they ignored all emails including all the one's via Paypal's Resolution Centre and ones directly from Paypal inquiring where my goods where.

After 3 phone calls each lasting 45min, they agreed to refund me. I asked for an email to that effect whilst on the phone, which they did. But then they never refunded me after 7 days. Paypal retrieved it.
1.00
Very Poor

Date of publication
07/01/2018
Date of order
24/12/2017
07/01/2018
Delivery was a week after promised date. Call centre staff rude. Need customer service training. Won't be using again. The actual Intex product is great.
2.33
Poor

Date of publication
07/01/2018
Date of order
04/01/2018
07/01/2018
Brilliant service very fast got email day of del. giving me a 1 hour slot so did not have to wait in all day item was top quality very pleased
5.00
Excellent

Date of publication
07/01/2018
Date of order
23/12/2017
07/01/2018
Great delivery service
5.00
Excellent

Date of publication
06/01/2018
Date of order
23/12/2017
06/01/2018
Goods never arrived or even sent out. Refund still not been given I would never recommend athlete to anyone or use again absolutly disgusting customer service.......
1.00
Very Poor

Date of publication
06/01/2018
Date of order
31/12/2017
06/01/2018
Terrible service ordered this product through amazon on 2nd December as a Xmas gift waited until 21st still hadn’t arrived after being given 3 different delivery dates only to be told they had no tracking info and I would have to wait till after Xmas only to be then told order was never processed wouldn’t ever buy here again product ok sure more reliable places to buy similar item staff don’t care
1.67
Poor

Athleteshop.co.uk customer reviews

Athleteshop.co.uk

Athleteshop - the number 1 in sporting goods!

Athleteshop is the number one shop in sporting goods. From football, fitness, sports gadgets, sports eyewear to outdoor products. Our webshop is aimed at individuals as well as businesses. Athleteshops' ambition from day one has been to offer the broadest and most comprehensive range in the field of sports equipment. Over the years Athleteshop has committed quite a few brands and the range now consists of 100,000 products.

Contact
13 Freeland Park, Wareham Road,
BH16 6FH Poole, Dorset
United Kingdom
customerservice@athleteshop.co.uk
Athleteshop.co.uk

Owner
Athlete.nl B.V.
Rostockweg 5
9723 HG Groningen
Netherlands
Trade register
Kamer van Koophandel 01182566
Authorized representative
Y. Solinger
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Athleteshop.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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