Reviews for Athleteshop.co.uk



Good

4.13/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,286 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 3,410 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
22/04/2018
Date of order
08/04/2018
22/04/2018
Wish i'd checked ratings before i'd made an order, seems this company regularly takes payment then lets you know of a delay then eventually that the order cant be fulfilled, so a month out of pocket. To be avoided.
1.33
Very Poor

Date of publication
21/04/2018
Date of order
21/04/2018
21/04/2018
I ordered a garden pool for my grandchildren. It was cheaper than anywhere else I could find and arrived in 2 days. Very good service.
5.00
Excellent

Date of publication
21/04/2018
Date of order
21/04/2018
21/04/2018
Unbelievable service and value for money. Delivery on the date provided even though it can all the way from the Netherlands Thoroughly recommend them and will definitely be using them again and will recommend them to everyone
5.00
Excellent

Date of publication
21/04/2018
Date of order
07/04/2018
21/04/2018
If I had bought these skates from amazon I would have got it within a few days.now here I am weeks later and where are skates..my stupid fault for not using amazon. .well we learn from our mistakes...
1.00
Very Poor

Date of publication
21/04/2018
Date of order
21/04/2018
21/04/2018
Ordered 'smart' badminton racket - great price, good racket. Delivered on time, well and securely packed. Kit exactly as described, and looking forward to using in anger, have already got some data on swing approaches.

Not likely to use for 'full matches' but a great training aid - and fun as gives max smash speed
Would re-order from shop.
5.00
Excellent

Date of publication
20/04/2018
Date of order
06/04/2018
20/04/2018
Product is on website but was told after ordering and paying for it, it is discontinued.
1.00
Very Poor

Date of publication
20/04/2018
Date of order
20/04/2018
20/04/2018
Brilliant service, very speedy delivery and a quality product. Much cheaper than other online retailers, would definitely recommend
5.00
Excellent

Date of publication
20/04/2018
Date of order
05/04/2018
20/04/2018
Difficulty signing up but once sorted all ok
4.00
Good

Date of publication
19/04/2018
Date of order
19/04/2018
19/04/2018
Item arrived with no issue. It is a paddling pool so have yet to use it or even to inflate it.
5.00
Excellent

Date of publication
19/04/2018
Date of order
19/04/2018
19/04/2018
Cheapest price I could find on the internet, good communication and rapid delivery. Would definitely recommend Athleteshop.
5.00
Excellent

Date of publication
18/04/2018
Date of order
18/04/2018
18/04/2018
DO NOT BUY FROM THIS WEBSITE
Order placed few days ago for an item shown as IN STOCK As per I didn't received any shipping update yet, I called the customer service.
After 35 min holding the line they finally realised they will never receive my item in stock anymore.
Any upgrade to compensate the issue has been suggested, and If i'll be lucky I'll receive my money back in a week.
AVOID THE
1.00
Very Poor

Athleteshop.co.uk replies: 19/04/2018
Thanks for the review, though we're very sorry to hear about your bad experience. Sometimes items can go out of stock or be unable to be delivered for another reason. But in such cases, we are always happy to offer you an alternative - even a more expensive one, if need be. I'm sorry to see we couldn't arrange that for you in this case, so a full refund is now on its way.

Date of publication
17/04/2018
Date of order
01/04/2018
17/04/2018
After reading some comments on late delivery by others customers, I brace myself for long delays of my order, but after informing me of re-schedule my delivery, the good arrived just one week later than expected.
Not bad.
3.67
Good

Date of publication
17/04/2018
Date of order
24/03/2018
17/04/2018
After my order was delayed twice, I read more online reviews of Athleteshop.co.uk and discovered this is a regular occurrence, and people have had orders delayed for months, so I decided to cancel. That said, customer service was good; the rep tried to offer alternatives, but none of the listed SPD shoes in my size were available for immediate shipment. Refund took ten days, which seems longish.
2.33
Poor

Athleteshop.co.uk replies: 18/04/2018
Thank you for your review. I am very sorry to read your experience in our webshop was not as you expected. I have checked you order and I see that the items were unexpectedly delayed from the supplier. We are very sorry for that and we hope to see you again soon in our webshop

Date of publication
16/04/2018
Date of order
02/04/2018
16/04/2018
Disappointed in this - placed an order for a item -purchased confirmed and delivery date given - delivery date pssed - 2nd date given. This date passed - email to inform me the item is no longer available -

Over 2 weeks of wasted time - mistakes happen but shouldn’t take two weeks to know itemiz not in stock - so overall poor
1.67
Poor

Athleteshop.co.uk replies: 17/04/2018
Thanks for your review. That's understandable, and we're sorry to hear it. The problem was quite unexpected, however, since for your particular order it seems our supplier suddenly ran out of stock due to a miscalculation. It was definitely not okay to keep you this uninformed, however. We will make sure to issue a full refund, plus a little extra as store credit on your Athleteshop account.

Date of publication
16/04/2018
Date of order
14/04/2018
16/04/2018
Don't understand why you would want me review when I still havn't received my order. 2nd delay.
1.00
Very Poor

Athleteshop.co.uk replies: 17/04/2018
Our apologies, we kind of expected your order would have been delivered by now, since we shipped a few days ago. However, I do see your parcel actually arrived with you right after you placed this review. We hope you get to enjoy your order and look forward to your revised feedback, thanks in advance.

Date of publication
16/04/2018
Date of order
16/04/2018
16/04/2018
I ordered 3 products which I needed to get my bike ready for a charity bike ride
After the delivery date passed, I called customer service, they said that the order had been delayed because they didn't have all the items in stock. Customer service was very unhelpful I had to pay £9 to have one item delivered and I canceled the remainder of the order. all in all a very poor service.
2.00
Poor

Athleteshop.co.uk replies: 17/04/2018
Thanks for your review, though we're sorry to hear about your bad experience. I do see you were e-mailed about this immediately when you placed the order, but we apologize if this wasn't clear enough or if the info slipped through the gaps somehow. The £9 are a bit unavoidable, though, since we did have to ship internationally in your case. We do hope to get a chance to see you again.

Date of publication
16/04/2018
Date of order
16/04/2018
16/04/2018
placed 3 orders. one arrived promptly as promised. 2 were canceled. both these were for an item that had a delayed delivery, but ultimately it seems that they were unable to fulfill, however in both cases i had to wait, the first order was canceled a week before delivery was due, the second was canceled nearly a week after delivery was due. the item is advertised for sale again, delivery delayed.
2.33
Poor

Athleteshop.co.uk replies: 17/04/2018
Thanks for your feedback.. We can imagine that would be quite confusing, but we do occasionally shift suppliers so that we may be able to offer items that were previously unavailable anew. But naturally we should have kept you better informed, our apologies for the lack communication. We've put some compensation on your Athleteshop account as store credit, with hopes to maybe see you again.

Date of publication
15/04/2018
Date of order
01/04/2018
15/04/2018
Works well however, not all the time and buttons with gloves on are difficult to use.
4.00
Good

Date of publication
15/04/2018
Date of order
29/03/2018
15/04/2018
Absolutely shocking service. Placed order on 29/03/18 and still not received it despite me chasing it 3 times. Was ordered for my nephews birthday and it’s been and gone. I would not reccomend this company to anyone unless you like spending your time contacting them for your order. If I could give no stars I would. Shocking.
1.00
Very Poor

Athleteshop.co.uk replies: 16/04/2018
Thanks for your review. We're very sorry to hear that; it seems we ran into an unexpected shortage with our supplier for your order, hence the delays. But of course it's not okay to keep you waiting this long. We will do our best to have your order with you by the end of this week.

Date of publication
15/04/2018
Date of order
01/04/2018
15/04/2018
Not a good experience at all. Have been ripped off also with my refund, how can they charge me over £20 for a £10 set of lego, and give me £5 less than the value of the bigger lego set in my refund? I doubt I will be using again
1.33
Very Poor

Athleteshop.co.uk replies: 16/04/2018
Thanks for your review. We're sorry to hear about your bad experience, but you used a 5 pound discount for this order... So that explains the difference exactly. Please let us know if there's anything else that may be unclear.

Date of publication
13/04/2018
Date of order
11/04/2018
13/04/2018
Great product. Very prompt delivery. Very informative on status of order. I wish all on line shopping was this efficient and simple. 5 stars
5.00
Excellent

Date of publication
13/04/2018
Date of order
13/04/2018
13/04/2018
Deciding stars for this review proved challenging. Our 1st delivery was entirely the wrong item. I had to call 3 times (a 10 minute wait each time) before reaching someone who would actually help. The first 2 calls BOTH got mysteriously cut off I had also emailed and received no response. However, eventually spoke to someone who actually helped & correct item arrived 2 days later.
4.00
Good

Date of publication
13/04/2018
Date of order
13/04/2018
13/04/2018
The mat is really nice and good. Delivery was swift and product is as it is described.
5.00
Excellent

Date of publication
13/04/2018
Date of order
30/03/2018
13/04/2018
Communication is a minus.
1.00
Very Poor

Athleteshop.co.uk replies: 15/04/2018
Thank you for your message. I am sorry we could not deliver the order as soon as we had liked to. Unfortunately, the products were delayed from the supplier. In spite of the experience we hope to see you back in our webshop

Date of publication
13/04/2018
Date of order
13/04/2018
13/04/2018
Fast service, good communication, product as stated. All is good :0)
5.00
Excellent

Date of publication
12/04/2018
Date of order
29/03/2018
12/04/2018
I’m very disappointed delivery delay and expensive
1.00
Very Poor

Athleteshop.co.uk replies: 13/04/2018
Thanks for your review. We're very sorry to hear that. I see we've actually already gotten in touch with you personally and arranged a full refund. I've put some extra compensation on your Athleteshop account, however, as well. We do hope to get a chance to make it up to you in the future.

Date of publication
12/04/2018
Date of order
29/03/2018
12/04/2018
Haven’t received my order over two weeks later Did receive an email to say it was delayed and that I wouldn’t receive it until x date (which is tomorrow) but haven’t had any updates since. Shouldn’t really be receiving emails asking me to review an order I’ve yet to take delivery of.
1.00
Very Poor

Athleteshop.co.uk replies: 13/04/2018
That's understandable. Our sincerest apologies for the confusion, but mostly for the delays in your order of course. I see you have since been assisted by a colleague by phone. We will definitely keep you informed, thanks again.

Date of publication
12/04/2018
Date of order
29/03/2018
12/04/2018
Extremely fast delivery Box was slightly damaged but item inside was still perfect. Great prices
4.67
Excellent

Date of publication
12/04/2018
Date of order
29/03/2018
12/04/2018
Absolute garbage
No item arrived
Just emails saying another date
Then the item doesn’t arrive on that date
Then they contact me in Dutch when the site clearly says POOLE DORSET
Do not buy here
1.00
Very Poor

Athleteshop.co.uk replies: 13/04/2018
Thanks for your review. I understand your frustration, but we are indeed a Dutch company; and we in no way try to hide that. We do have a warehouse in Dorset, perhaps that's caused the confusion?We do apologize for the delay in your order, however. I see you have since been offered a full refund, and I've put a little extra on your account as store credit as well.We do hope to maybe see you again.

Date of publication
12/04/2018
Date of order
25/03/2018
12/04/2018
My order was delayed 3 times with no correspondence. When I called and tried get a reason for this I asked to speak to a manager, I was refused and had the phone put down on me
1.00
Very Poor

Athleteshop.co.uk replies: 13/04/2018
We're very sorry to hear that, how strange. We will look into this immediately, there's never any need for (nor point to) breaking off a connection of course. I do see my colleague has issued a full refund for you, and has also put some compensation on your Athleteshop account as store credit. We hope this at least somewhat softens the experience and to maybe get a chance to make it up to you.

Date of publication
11/04/2018
Date of order
28/03/2018
11/04/2018
Received the item one day after the earliest projected delivery date, which was very good, considering it was Easter Saturday.
I bought an Oliver Pure 4 squash racket, supposed to be an upgrade from my X-Light 9.1, but was the same racket with different colours. The Oliver full cover is also very tight around the racket. Both Oliver's fault, not athleteshop's. Still a good racket, though.
4.50
Excellent

Date of publication
11/04/2018
Date of order
27/03/2018
11/04/2018
Excellent service
5.00
Excellent

Date of publication
11/04/2018
Date of order
11/04/2018
11/04/2018
DO NOT BUY FROM ATHLETESHOP Our trampoline was due to arrive 2 weeks ago, but there is still no sign of it. We have now given up hope of it ever arriving and have asked for a refund. Athleteshop told that they have to get confirmation from the supplier before issuing a refund, which is ridiculous because communication from the supplier has been the problem from the beginning.
1.00
Very Poor

Athleteshop.co.uk replies: 12/04/2018
Thanks for your review. That's understandable, we're very sorry to hear about the inconvenience. The okay from our supplier is simply because in this case the package was supposedly already on its way from them - so to prevent any unnecessary trouble for you we'd like to doublecheck with them first. Rest assured we will arrange a full refund and keep you informed.

Date of publication
10/04/2018
Date of order
27/03/2018
10/04/2018
There was a lot of confusion regarding my delivery, the staff were very helpful but no one really knew where my package was. Also instead of just sending out another product I was repeatedly told that I would have to wait until the lost package arrived back at the store.
3.00
Fair

Athleteshop.co.uk replies: 11/04/2018
Thank you for your message. I am sorry the parcel was lost for some time and that we could not trace it. I think something went wrong with DHL but I am happy to see they found the parcel and that it was delivered. I hope you will be content with your purchase and would like to see you at our webshop again in the future.

Date of publication
09/04/2018
Date of order
04/04/2018
09/04/2018
amazing great deal even with ship
5.00
Excellent

Date of publication
09/04/2018
Date of order
26/03/2018
09/04/2018
I have not received the item I ordered so I cannot give you a review.
1.00
Very Poor

Athleteshop.co.uk replies: 10/04/2018
Thanks for the feedback. That's understandable, and I also see the expected delivery date for this order hasn't even passed yet, which explains it. Apologies you were sent a review request in advance, that's a bit redundant of course. You can still expect your order on the day agreed upon date. Perhaps you could update the review when you do. Thanks in advance.

Date of publication
09/04/2018
Date of order
09/04/2018
09/04/2018
Great price, quick delivery, many thanks
5.00
Excellent

Date of publication
09/04/2018
Date of order
08/04/2018
09/04/2018
Goods haven’t arrived as yet even though they were marked in stock were needed urgent but missed that event
1.50
Poor

Athleteshop.co.uk replies: 10/04/2018
Thanks for your review. We're very sorry to hear that, our apologies if we gave the wrong estimate in advance. It was clearly indicated the moment you ordered, however, that these items were not, in fact, directly in stock. You were even confirmed an updated expected delivery date (which has not yet passed) after you placed the order. We will keep you informed, however.

Date of publication
09/04/2018
Date of order
26/03/2018
09/04/2018
Service was good a little late because of the bank holiday othewise very happy
5.00
Excellent

Date of publication
09/04/2018
Date of order
09/04/2018
09/04/2018
Brilliant price, best on WWW, great service and super fast delivery with excellent communications.
5.00
Excellent

Athleteshop.co.uk customer reviews

Athleteshop.co.uk

Athleteshop - the number 1 in sporting goods!

Athleteshop is the number one shop in sporting goods. From football, fitness, sports gadgets, sports eyewear to outdoor products. Our webshop is aimed at individuals as well as businesses. Athleteshops' ambition from day one has been to offer the broadest and most comprehensive range in the field of sports equipment. Over the years Athleteshop has committed quite a few brands and the range now consists of 100,000 products.

Contact
13 Freeland Park, Wareham Road,
BH16 6FH Poole, Dorset
United Kingdom
customerservice@athleteshop.co.uk
Athleteshop.co.uk
Owner
Athlete.nl B.V.
Rostockweg 5
9723 HG Groningen
Netherlands
Trade register
Kamer van Koophandel 01182566
Authorized representative
Y. Solinger
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Athleteshop.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.