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Top positive review
18 Nov 2023
Verified review
Only thing would be to maybe give an estimated delivery date at the time of ordering specific items - I ordered over a weekend and so had to wait for the email to tell me when it would be delivered. It was delivered quickly, but it would be better to know more in advance really to make preparation for the delivery. And even though the delivery man delivered to my doorstep (along a pathway), he must have dragged it as the end packaging at both ends was ripped & muddy. Luckily not through to the vinyl so you wrap them very well. But apart from that, I'm very happy with them - 2nd or 3rd time I've used them and will use them again. Great prices, great customer service guys, great products.
Item was not delivered and they would not proceed with a refund, dump your items outside your house and the only reason I know is they sent me a proof of delivery. You don’t get an email to say when it’s out for delivery or even when it’s been delivered, rude customer service when I rang up, and explaining that it’s not there fault and they wouldn’t offer a full refund as they have delayed my carpenter fitting the flooring, this bought more costs to myself and I have used another flooring provider.
vynil flooring arrived very unsatisfactory condition. with printing ink smudged over large areas . and really not satisfied with this . Inwas offered 30 percent discount amounting to 66 pounds I want it replaced completely.
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30 Nov 2023
Verified review
Sample not matching order
I paid for a sample, then had to pay postage to get it delivered. The sample was superb so I placed the order. Vinyl arrived, completely different. Different name to sample, although correct number. They said batch was slightly paler, nonsense. Offered 10 % discount. Samples must represent order as this is breach of contract. Picture shows small sample on top of delivered roll.
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29 Sept 2023
Verified review
Lino was damaged, had triangular slices throughout so notiable that they must have been seen during rolling and packing!!!
Now I can get through to customer support...
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26 Aug 2023
Verified review
They sold me something they didn’t have in stock and would take 6 weeks or more to deliver. It took a week for them to cancel the order, refund still hasn’t arrived……
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15 Oct 2023
Verified review
Still waiting
I’ve messaged both the supplier and delivery company several times without a reply as my item has not arrived
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4 Nov 2023
Verified review
Give correct information about delivery and dispatch
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17 May 2023
Verified review
Delivery peoples customer service was awful
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Answer by Vinyl Flooring UK
22 May 2023
Hi,
We are really sorry about the inconvenience that has been caused by the courier team and we have shared the feedback with them.
Thankfully the item has been delivered to you in perfect condition.
Regards,
-VinylFlooringUK
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