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Top positive review
18 Nov 2023
Verified review
Only thing would be to maybe give an estimated delivery date at the time of ordering specific items - I ordered over a weekend and so had to wait for the email to tell me when it would be delivered. It was delivered quickly, but it would be better to know more in advance really to make preparation for the delivery. And even though the delivery man delivered to my doorstep (along a pathway), he must have dragged it as the end packaging at both ends was ripped & muddy. Luckily not through to the vinyl so you wrap them very well. But apart from that, I'm very happy with them - 2nd or 3rd time I've used them and will use them again. Great prices, great customer service guys, great products.
Item was not delivered and they would not proceed with a refund, dump your items outside your house and the only reason I know is they sent me a proof of delivery. You don’t get an email to say when it’s out for delivery or even when it’s been delivered, rude customer service when I rang up, and explaining that it’s not there fault and they wouldn’t offer a full refund as they have delayed my carpenter fitting the flooring, this bought more costs to myself and I have used another flooring provider.
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