Vinyl Flooring UK
Reviews:

148 reviews in the last 12 months811 total reviews  

4.37
Good
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Top positive review

18 Nov 2023
 Verified review
Only thing would be to maybe give an estimated delivery date at the time of ordering specific items - I ordered over a weekend and so had to wait for the email to tell me when it would be delivered. It was delivered quickly, but it would be better to know more in advance really to make preparation for the delivery. And even though the delivery man delivered to my doorstep (along a pathway), he must have dragged it as the end packaging at both ends was ripped & muddy. Luckily not through to the vinyl so you wrap them very well. But apart from that, I'm very happy with them - 2nd or 3rd time I've used them and will use them again. Great prices, great customer service guys, great products.

Top negative review

16 May 2023
 Verified review
Item was not delivered and they would not proceed with a refund, dump your items outside your house and the only reason I know is they sent me a proof of delivery. You don’t get an email to say when it’s out for delivery or even when it’s been delivered, rude customer service when I rang up, and explaining that it’s not there fault and they wouldn’t offer a full refund as they have delayed my carpenter fitting the flooring, this bought more costs to myself and I have used another flooring provider.
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Reviews for Vinyl Flooring UK

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7 Jul 2023
 Verified review
Stay well clear.. promised delivery 4 days in a row.. waited in those full days as no specific time slot given, and still never showed. Shocking service
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17 Apr 2023
 Verified review
Still waiting delivery after one week . 2 emails was send so far different dates in the past ,I was waiting and no delivery. Highly disappointed
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Answer by Vinyl Flooring UK
18 Apr 2023
Hi, We can confirm the item has been delivered to you successfully and we apologize for the delay that has been caused by the courier end.
15 Oct 2023
 Verified review

Still waiting

I’ve messaged both the supplier and delivery company several times without a reply as my item has not arrived
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21 Aug 2023
 Verified review
This is the wrong colour on the photo, its come grey not black
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4 Nov 2023
 Verified review
Give correct information about delivery and dispatch
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17 May 2023
 Verified review
Delivery peoples customer service was awful
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Answer by Vinyl Flooring UK
22 May 2023
Hi, We are really sorry about the inconvenience that has been caused by the courier team and we have shared the feedback with them. Thankfully the item has been delivered to you in perfect condition. Regards, -VinylFlooringUK
9 Nov 2023
 Verified review
Wasn't expecting such a high delivery cost
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9 Oct 2023
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