archiproducts.com/en

Details
Contact
Contact
Edilportale.com SpA
Via Loiacono, 20 B
70126Bari
Italy
Authorised representative
Ferdinando Napoli

Reviews for archiproducts.com/en

3.85 / 5.00
Fair
How is the rating calculated?

120 reviews in the last 12 months

59 %
10 %
6 %
9 %
16 %
380 total reviews

What other customers say about their experience with archiproducts.com/en

Sort order Latest first 
1 day ago
Amazing products / terrible customer service
 
 Verified review|
2 months ago
Ordered and paid for item listed as "in stock." Order cancelled as item was actually out of stock. Lost money as refund was less than amount paid owing to the currency exchanges.
 
 Verified review|
2 months ago
From my experience very bad customer service
 
 Verified review|
 Answer by archiproducts.com/en
2 months ago
Dear Customer, we are sorry if you had some problems with the payment of duties and taxes but as explained by e-mail, on our website you pay the cost of the shipment which is organized by Archiproducts. Duties and taxes are calculated at the local customs and the courier informs the Customer about that. We stay at your disposal. Best regards
Payment drawn long before delivery. Defective lamp is now a problem between me and the manufacturer that I am not in contact with. A lot of money for a product that is out of order.
 
 Verified review|
 Answer by archiproducts.com/en
3 months ago
Dear Customer, we are very sorry for the problem you had with your lamp. Anyway as stated on 7th October, the producer is shipping a new lamp directly to your address because of the manufacturing defect. We stay at your disposal. Best regards
7 months ago
Het bezorgen tot de eerste deur is een slechte conditie, m.n. als het meubels zijn in hogere prijsklasse.
 
 Verified review|
8 months ago
I’ve received a few items from this business that I have enjoyed, and I definitely appreciate the selection. The boxes items are shipped in usually arrive in poor condition. Customer service has an extraordinarily poor attitude. If you receive the wrong item and the item is too heavy to return, they act as if they are doing you a favour when they provide a partial refund. It’s really deplorable.
 
 Verified review|
9 months ago
Terrible experience. Never shipped product from 3 months ago and won’t agree to cancel order. Do not purchase from this website. UPDATE: The merchant's response is accurate, after writing this review and initiating a formal dispute with PayPal, they finally issued a refund. The issue is resolved and I have upgraded the review rating to reflect this.
 
 Verified review|
10 months ago
For products of such price point, over-due delivery, Ikea style self assembly and poor responses are not expected. There is nothing to note of a positive nature, very very average.
 
 Verified review|
11 months ago
More than a month and my delivery has not yet been sent
 
 Verified review|
The item arrived broke, even though delivered by FedEx. The shop confirmed a replacement is under way, but the fact is that this was to be a birthday present which by either lack of care or lack of attention, was mishandled during delivery and unable to be gifted. Claudia from Customer Service was splendid.
 
 Verified review|
 Answer by archiproducts.com/en
11 months ago
Dear Customer, we are very sorry for your Faïence decorative object arrived broken. Since it was a present, we asked the producer to make an effort so that we can ship the replacement to your address as soon as possible. We thank you for your patience and for your cooperation. Best regards
Having purchased this item on 23/12/18, same was delivered only on 28/01/19 and delivered broken. Customer service has been splendid, but it's ridiculous having to wait this long for an item that is handled with such disregard. A tremendous disappointment.
 
 Verified review|
 Answer by archiproducts.com/en
11 months ago
Dear Customer, We are very sorry for the damaged products you received and above all because they were a gift. On 06.02 we sent you the replacement and we hope that everything will be okey with the second delivery. We stay at your disposal. Best regards