Certificate for archiproducts.com/en

No. X3138F39197D7C74DDF46810DB0269000
 

Approved on
01/08/2016
Valid until
31/07/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for archiproducts.com/en



Good

3.94/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 150 Trusted Shops reviews collected in the last 12 months.
In total, archiproducts.com/en has already collected 350 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
25/03/2019
Date of order
23/02/2019
25/03/2019
Before ordering, our questions about the item were helpfully answered in detail. Ordering was easy. Delivery from Italy to the UK was by courier. The courier's website did not allow us to choose a convenient delivery time, however we successfully arranged delivery by phoning the courier. The included assembly instructions were in Italian, with English instructions available by email on request.
4.67
Excellent

Date of publication
25/03/2019
Date of order
21/02/2019
25/03/2019
This delivery was ok as it was a small package I would not buy any furniture again.
3.00
Fair

Date of publication
22/03/2019
Date of order
20/01/2019
22/03/2019
The goods were absolutely fantastic.

There was a problem with the order however, and althought the staff were very nice and pleasant to deal with the problem required me to do all the chasing up, several times, before it was eventually addressed.

Once resolved the eventual delivery was terrific.

Notwithstanding the issue I would certainly consider using them again.
4.67
Excellent

Date of publication
21/03/2019
Date of order
20/01/2019
21/03/2019
NICE ITEMS
5.00
Excellent

Date of publication
18/03/2019
Date of order
02/02/2019
18/03/2019
Shipping with tnt not satisfactory: wrote address then poor transporter
3.33
Fair

Date of publication
17/03/2019
Date of order
15/01/2019
17/03/2019
Excellent in every way.
5.00
Excellent

Date of publication
16/03/2019
Date of order
07/02/2019
16/03/2019
For products of such price point, over-due delivery, Ikea style self assembly and poor responses are not expected. There is nothing to note of a positive nature, very very average.
1.67
Poor

Date of publication
14/03/2019
Date of order
13/01/2019
14/03/2019
Excellent customer service. Long lead time for the goods to be delivered especially, furniture and custom made items. Customer pays custom fees for furniture. But items are unique and good quality so far.
4.67
Excellent

Date of publication
14/03/2019
Date of order
05/12/2018
14/03/2019
If lucky, only 10 of the items shown on site are available for purchase.
For everything else we have to send for information. 90 of suppliers do not respond.
3.00
Fair

Date of publication
09/03/2019
Date of order
22/02/2019
09/03/2019
Very happy over all, fast delivery, great product.
5.00
Excellent

Date of publication
09/03/2019
Date of order
04/02/2019
09/03/2019
Packages arrived timely and in perfect condition
5.00
Excellent

Date of publication
09/03/2019
Date of order
15/02/2019
09/03/2019
A great shopping experience
5.00
Excellent

Date of publication
07/03/2019
Date of order
13/01/2019
07/03/2019
I still not not received my order.
1.00
Very Poor

Date of publication
05/03/2019
Date of order
11/01/2019
05/03/2019
Everything was Ok
5.00
Excellent

Date of publication
05/03/2019
Date of order
17/12/2018
05/03/2019
Really good communication, good customer service, that deal with problems really fast and seriously. Goods we bought were as described ,only downfall, that products come separate according to the brand. But I would recommend this shop.
4.67
Excellent

Date of publication
04/03/2019
Date of order
31/01/2019
04/03/2019
We have questions about the wood used in our product.
The fine tuning isn't perfect
4.67
Excellent

Date of publication
27/02/2019
Date of order
13/12/2018
27/02/2019
Great product, packing and shipping:)
5.00
Excellent

Date of publication
27/02/2019
Date of order
18/12/2018
27/02/2019
The product has arrived after months of delays.
I opened the box to discover the products are completely junk Such poor quality and imitation goods that are nothing like the photos of the product I was sold.
This is a very serious situation as I have been changed over £500 for fake goods. The company is not interested in my complaint, It’s fraudulent and criminal.
1.00
Very Poor

Date of publication
26/02/2019
Date of order
02/01/2019
26/02/2019
Ottimi prodotti ottimo servizio
5.00
Excellent

Date of publication
26/02/2019
Date of order
09/02/2019
26/02/2019
I already bought different products from We Do Wood.

Unfortunately the last one is a complete delusion. I’m really disappointed.
From the packaging used to protect it to the construction of the product self, so weak.

ARCHIPRODUCTS order: ORD-19773

I got the product completely destroyed
1.00
Very Poor

Date of publication
25/02/2019
Date of order
29/01/2019
25/02/2019
Good product delivered on time
4.67
Excellent

Date of publication
24/02/2019
Date of order
03/02/2019
24/02/2019
A great shopping experience.
5.00
Excellent

Date of publication
24/02/2019
Date of order
28/12/2018
24/02/2019
Lamp is a great design. But two bulbs were mentioned that could be used in the details, so we had one of these and duly proceeded to put it into the lamp, noxious fumes from the resin lamp once heated was overpowering and so much so it was impossible to sit in the room. I emailed Archipoducts with my concern and never had a reply Very, very bad customer service.
3.00
Fair

archiproducts.com/en replies: 25/02/2019
Dear Customer, we are very sorry for the problem you had but we have never received your e-mail. Can you please write an e-mail to store-support@archiproducts.com and send some videos/pictures showing the problem in order to understand what the problem is and open a claim with the producer? Thanks for your cooperation. Best regards

Date of publication
22/02/2019
Date of order
14/11/2018
22/02/2019
I would not recommend this company. The goods were supposed to be delivered after 1 month but it's now been over 3 months and they have not been shipped yet. They have put us in contact with a shipping company that is becoming much more complicated and they are asking for additional wire transfer money which was not disclosed at the time of purchase. This company is a scam I want our money back
1.00
Very Poor

Date of publication
21/02/2019
Date of order
18/12/2018
21/02/2019
Thanks for the excellent service
5.00
Excellent

Date of publication
20/02/2019
Date of order
12/01/2019
20/02/2019
delivery was on point. goods nice. no interaction with customer services.
3.67
Good

Date of publication
20/02/2019
Date of order
22/01/2019
20/02/2019
still not received the goods
1.00
Very Poor

archiproducts.com/en replies: 20/02/2019
Dear Customer, thanks for your review. We opened the tracking number of your shipment and in fact we noticed that FEDEX did not pick-up your box. We are now contacting the producer and organizing a new shipment to your address. We really apologize for this inconvenience. Best regards

Date of publication
19/02/2019
Date of order
19/01/2019
19/02/2019
AAA++
5.00
Excellent

Date of publication
19/02/2019
Date of order
22/11/2018
19/02/2019
Merchant is nothing more than a glorified middleman. Ordered a Grohe shower set and was missing the handheld shower. Worked with merchant for 2 months to try and get this item replaced. Merchant was unable to get something simple like this resolved. Merchant did not do what should have been done to make this right. Instead, merchant relied on customer to provide part numbers needed. Unacceptable.
1.00
Very Poor

archiproducts.com/en replies: 20/02/2019
Dear Customer, As explained on 19.02 the producer told us that the 2 missing items were delivered to our warehouse on 12.02. We forwarded this information to the logistics department so that they can check all boxes arrived last week. When the box is found, we will immediately ship it to you. Thanks for your comprehension. Best regards

Date of publication
18/02/2019
Date of order
10/01/2019
18/02/2019
More than a month and my delivery has not yet been sent
2.33
Poor

Date of publication
18/02/2019
Date of order
08/01/2019
18/02/2019
The product I ordered was heavily damaged at arrival due to bad packaging. This was of course very disappointing, and I requested a refund. However, the level of customer service is phenomenal. I received timely and informative responses to all my enquiries. This left me with a positive experience of the full purchase/process, even though I received an unuseable product. That is really impressive
3.33
Fair

Date of publication
16/02/2019
Date of order
20/01/2019
16/02/2019
Fast shipping, product well wrapped and just as described. We are pleased with this purchase.
5.00
Excellent

Date of publication
16/02/2019
Date of order
09/01/2019
16/02/2019
Bit lengthy delivery, but all good.
4.67
Excellent

Date of publication
15/02/2019
Date of order
09/01/2019
15/02/2019
great product, client was very happy with selected lighting.
5.00
Excellent

Date of publication
12/02/2019
Date of order
13/01/2019
12/02/2019
despite the payment they do not want to send an order, a mess ...
1.00
Very Poor

archiproducts.com/en replies: 13/02/2019
Dear Customer, We received your message and as stated by e-mail we are checking with GANTLIGHTS and with the logistics department what happened on your orders. When we receive a feedback from the producer and from the logistics department, we will keep you informed. Best regards

Date of publication
11/02/2019
Date of order
11/01/2019
11/02/2019
Took over 2 Months to get the product. When i did the product was destoyed. And it also took forever for the customer service to answere. Not again.. rather buy in my own country. Worth to pay more for it.
1.00
Very Poor

archiproducts.com/en replies: 12/02/2019
Dear Customer, we are very sorry for this situation but we have received no e-mails from your side. Did you send the e-mails to store-support@archiproducts.com? If a product arrives damaged, Customers must send an e-mail to the after sales dpt and send the pictures of the broken product and of the broken item. After having received the pictures, we can open a claim on the order. Best regards.

Date of publication
10/02/2019
Date of order
23/12/2018
10/02/2019
The item arrived broke, even though delivered by FedEx.
The shop confirmed a replacement is under way, but the fact is that this was to be a birthday present which by either lack of care or lack of attention, was mishandled during delivery and unable to be gifted.
Claudia from Customer Service was splendid.
2.33
Poor

archiproducts.com/en replies: 11/02/2019
Dear Customer, we are very sorry for your Faïence decorative object arrived broken. Since it was a present, we asked the producer to make an effort so that we can ship the replacement to your address as soon as possible. We thank you for your patience and for your cooperation. Best regards

Date of publication
10/02/2019
Date of order
15/12/2018
10/02/2019
Product is unique and well designed. Shipping time may be on the longer side.
3.67
Good

Date of publication
07/02/2019
Date of order
17/01/2019
07/02/2019
Everything went and IT IS as described.
Very Professional in all stages, from discussing about the products and its characteristics to ON TIME DELIVER of the RIGHT product. (scab desing chairs delivered to my address in Greece in 2.5 weeks)
5.00
Excellent

Date of publication
06/02/2019
Date of order
13/01/2019
06/02/2019
Alles klapt
5.00
Excellent

archiproducts.com/en

archiproducts.com/en was certified by Trusted Shops on 01/08/2016.

Contact
Via Loiacono, 20 B
70126 Bari
Italy
Tel: +39 080. 5543553
Fax: +39 080. 9995130
orders@archiproducts.com
archiproducts.com/en
Owner
Edilportale.com SpA
Via Loiacono, 20 B
70126 Bari
Italy
Authorized representative
Ferdinando Napoli
You can find reviews for other websites from this company here:
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with archiproducts.com/en in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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