Certificate for archiproducts.com/en
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Certified shop
This shop fulfils the Trusted Shops quality criteria (Details). -
Money-back guarantee
(Details) Protected for 30 days by the Trusted Shops guarantee (Details). -
Customer Service
If you have any questions, contact the online shop or, if necessary, Trusted Shops.
Approved on
01/08/2016
Valid until
31/07/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Managing Director Trusted Shops GmbH
Reviews for archiproducts.com/en
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- Delivery
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- Goods
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- Customer service
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Experience with archiproducts.com/en
Date of publication
08/12/2018
Date of order
04/09/2018
08/12/2018
Great original articles and professional follow up.
Date of publication
05/12/2018
Date of order
04/11/2018
05/12/2018
Very impressed with the product and how quickly it arrived
Date of publication
04/12/2018
Date of order
21/10/2018
04/12/2018
My table just arrived. The package was wet and destroyed, the table inside did not have any protection.. really disappointed
The delivery arrived with two weeks delay.
I would not recommend.
The customer service was nice and friendly instead.
The delivery arrived with two weeks delay.
I would not recommend.
The customer service was nice and friendly instead.
Date of publication
02/12/2018
Date of order
14/10/2018
02/12/2018
We purchased some very nice lights in this shop and had a problem with one of our purchases - quality was nothing like described, and another was damaged during transportation. The day was saved by superb customer service, wchuch helped us on both cases, so five stars for that.
Date of publication
22/11/2018
Date of order
29/10/2018
22/11/2018
Fair customer service. Not fast response.Little bit confused how they describe delivery period. Received on time but the packing was terrible. Outside box had crushed damaged and product box inside also had dent damage. Ordered digital clock and wrapped only thin bubble wrap and only 2 tiny bits of cushion beans.... other shop had much better secure packing. complained by email but no response.
archiproducts.com/en replies: 23/11/2018
Dear Customer, we are very sorry for the damages on your clock caused during the shipment. Anyway we checked in our system and we did not receive any claim about these damages. When Customers have some problems with the delivery of the order, they should send an e-mail to store-support@archiproducts.com and attach the pictures of the box and of the broken item. We stay at your disposal. BR
Date of publication
19/11/2018
Date of order
14/10/2018
19/11/2018
SERIES IN THE SERVICE AND EXCELLENT DELIVERY TIME
Date of publication
19/11/2018
Date of order
23/10/2018
19/11/2018
Part of product not included. Complaint on-going.
Date of publication
19/11/2018
Date of order
12/10/2018
19/11/2018
It was a good experience.
Date of publication
18/11/2018
Date of order
12/10/2018
18/11/2018
Ich bin sehr zufrieden. Es war etwas defekt in einer Lieferung und es wurde anstandslos sofort und schnell ersetzt, danke.
Date of publication
14/11/2018
Date of order
09/07/2018
14/11/2018
Great communication and timely.
Date of publication
07/11/2018
Date of order
26/10/2018
07/11/2018
Delighted with the goods which arrived sooner than expected
Date of publication
05/11/2018
Date of order
11/10/2018
05/11/2018
There were some disagreement about paying, I wanted and chose paying in EU not in HRK.
Date of publication
05/11/2018
Date of order
10/10/2018
05/11/2018
Delivery was within the time specified and the item I ordered is beautiful.
Date of publication
03/11/2018
Date of order
25/09/2018
03/11/2018
The product is good and the price is good and the delivery schedule is correct. Thank the seller.
Date of publication
03/11/2018
Date of order
14/10/2018
03/11/2018
Everything went as expected.
Date of publication
02/11/2018
Date of order
04/10/2018
02/11/2018
some problems with damages but were very helpful and resolved the problem for me quickly.
Date of publication
01/11/2018
Date of order
26/09/2018
01/11/2018
Sideboard arrived all damaged, one piece delivered one day one piece delivered the next day, very inconvenient
No instructions, the sideboard was in hundreds of pieces would never know if anything was missing. As it was damaged we have returned it, do not want it. Was asked on returning item to print labels off myself I do not have a printer had to ask a neighbour. Would not buy again.
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No instructions, the sideboard was in hundreds of pieces would never know if anything was missing. As it was damaged we have returned it, do not want it. Was asked on returning item to print labels off myself I do not have a printer had to ask a neighbour. Would not buy again.
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archiproducts.com/en replies: 02/11/2018
Dear Customer,
We are very sorry for the unpleasant experience. When products arrive damaged, we offer our Customers 2 solutions: a refund or a replacement. In your case we immediately refunded you when the broken sideboard was picked-up by the courier. We are sorry for the problem you had with the printer, but all labels have a bar code and Customers have to print them when a return is planned.BR
Date of publication
23/10/2018
Date of order
25/09/2018
23/10/2018
Great service and timely delivery
Date of publication
18/10/2018
Date of order
18/10/2018
18/10/2018
Although I was worried when the parcel arrived (box was a little dented) the bamboo pendant lamp was intact. I only could say the red paint on top has a few little spots as if the wrapping paper had touched the painted surface while it was still wet. Nevertheless, the lamp is wonderful and I will surely buy again on this website in the future
Date of publication
15/10/2018
Date of order
08/09/2018
15/10/2018
I will never buy again here, they made a mistake and the only solution they gave me was that I solve it, I made an extra expense and if there were no problems with transport they would change the product, that they processed badly, that I also teach with tests
Date of publication
13/10/2018
Date of order
18/09/2018
13/10/2018
Reliable and keeping you updated on the status
Date of publication
12/10/2018
Date of order
15/09/2018
12/10/2018
arrive on time and we’ll packing, recommended
Date of publication
06/10/2018
Date of order
28/07/2018
06/10/2018
Excellent on all points.
Date of publication
30/08/2018
Date of order
30/08/2018
30/08/2018
Great products at competitive prices but outstanding customer service. The Archiproducts team assisted me from advicing to quotes to post sales. Thanks a lot Archiproducts Until next purchase
Date of publication
21/08/2018
Date of order
05/07/2018
21/08/2018
Good product
Good customer service
Good price
Delivery time should be faster
Good customer service
Good price
Delivery time should be faster
Date of publication
20/08/2018
Date of order
03/08/2018
20/08/2018
Good experience. Thanks
Date of publication
09/08/2018
Date of order
05/07/2018
09/08/2018
Great product VIFA Copenhagen at great price with summer discount 20 Was out of stock not to mention listed at almost 200 higher price at Amazon. Couldnt find it anywhere then found it at great price at Archi.
In future ill check Archiproducts before purchasing anything elsewhere.
In future ill check Archiproducts before purchasing anything elsewhere.
Date of publication
09/08/2018
Date of order
02/07/2018
09/08/2018
The product description is good and the delivery has arrived in time for the scheduled date. Thanks to the good seller.
Date of publication
08/08/2018
Date of order
15/05/2018
08/08/2018
Furniture delivery is always a nightmare. Buying online or in a physical store. Having to be at home for hours waiting for the delivery to arrive.
The experience wasn’t better this time.
If Archiproduct cracks the furniture delivery code, I wouldn’t buy anywhere else.
As an example, on the day of the delivery, you could send ongoing updates on when the delivery will happen, like Uber?
The experience wasn’t better this time.
If Archiproduct cracks the furniture delivery code, I wouldn’t buy anywhere else.
As an example, on the day of the delivery, you could send ongoing updates on when the delivery will happen, like Uber?
archiproducts.com/en replies: 09/08/2018
Dear Customer, when we organize the shipment we always send a shipping confirmation with the name of the transporter and the tracking code to monitor the delivery. If Customers have some problems with the delivery, they can call our Customer Care who can get in touch with the transport company. Customers can phone us at +39 080 5543553 or write us an email to store-support@archiproducts.com. BR
Date of publication
02/08/2018
Date of order
10/07/2018
02/08/2018
J'apprécie le site et continuerai à y commander les articles qui m'auront séduit
Date of publication
04/07/2018
Date of order
05/05/2018
04/07/2018
Order was cancelled
archiproducts.com/en replies: 06/07/2018
Dear Piet, We are very sorry for the cancellation of your order but as explained on 25.06, the producer is having some problems with the supply of the raw materials used for your lamp and we asked you if you wanted to choose another lamp or cancel the order. We hope you can find new interesting products on our website. Best regards
Date of publication
04/07/2018
Date of order
06/06/2018
04/07/2018
Product took a little while to come but now I have it. The product is awesome
archiproducts.com/en
archiproducts.com/en was certified by Trusted Shops on 01/08/2016.
Contact
Via Loiacono, 20 B
70126 Bari
Italy
70126 Bari
Italy
Tel: +39 080. 5543553
Fax: +39 080. 9995130
orders@archiproducts.com
Fax: +39 080. 9995130
archiproducts.com/en
Owner
Edilportale.com SpA
Via Loiacono, 20 B
70126 Bari
Italy
Via Loiacono, 20 B
70126 Bari
Italy
Authorized representative
Ferdinando Napoli
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Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with archiproducts.com/en in their own words.
Calculation of the score is based on the overall rating
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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor
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