Certificate for archiproducts.com/en

No. X3138F39197D7C74DDF46810DB0269000
 

Approved on
01/08/2016
Valid until
31/07/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for archiproducts.com/en



Good

4.47/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 82 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 82 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Thanks
5.00
Excellent

Reliable and spot on. Will always buy from Archiproducts
5.00
Excellent

Great choice
4.67
Excellent

Fast delivery, excellent communication. all fine.
5.00
Excellent

Fantastic service Instant response to messages
5.00
Excellent

Process of delivery was smooth and good was as expected :)
5.00
Excellent

All worked out just as I had hope with one small exception and that was that the delivery was late with 2 weeks and the boxes were damaged. Luckily there was no damage on the furniture
4.33
Good

Thanks, your order is received
5.00
Excellent

Good, but there should be more product prices on the site and I'd spend more money. Simple. Almost everything I like doesn't show a from price and I don't have time to get quotes etc.
4.00
Good

Delivery time was 2 weeks but the chairs are everything I expected and more. Customer service is also great, expected time of arrival and details are on the money.
4.67
Excellent

Livraison : Délais et mise en relation avec le livreur Dramatique. 2 semaines pour recevoir le colis avec plusieurs rappels à TNT international pour contacter le livreur et non respect des créneaux horaire demandé.
Produit : Qualité Décevante (fixation non alignée, aucune glissière ou coulisse, problème de cotes...).
Très mauvais rapport qualité prix (à ce prix de l'escroquerie).
1.00
Very Poor

no comment
3.67
Good

Everything went well
4.67
Excellent

Everything was just perfect
Archiproducts has a great selection of quality furniture.
5.00
Excellent

The package arrived earlier than expected which is great. The product ordered is as shown on the website.
5.00
Excellent

No complaints
5.00
Excellent

we received the goods on but could not yet look if anything is OK. But the first look is excellent.
The delivery was difficult. The first announcement for estimated delivery has been 6-10th march. We travelled from Basel to Tessin to be there,when it will be delivered. Nothing. 2nd estimation: 9-14th march. Nothing.3rd estimation 29th march to 3rd april: then a phone call: we deliver:20th march
4.33
Good

Everything was perfect
5.00
Excellent

Excellent service and quality Thank you so much
4.67
Excellent

Excellent
5.00
Excellent

very good quality, excellent customer service
4.67
Excellent

Website still needs some refinement when entering price. Offers accepted don't show up until the last step, which is confusing.
4.67
Excellent

Nice product
3.67
Good

Once our credenza arrived in the US, the freight company representative was fabulous and kept in touch as the piece cleared custom in New York and was transferred to our home in Pittsburgh and arrived in perfect condition. The one thing that frustrated us was not knowing when it was likely to arrive in the US. It arrived in a huge crate outside our house, and we had to move it ourselves - be aware
4.33
Good

Good service & quality products
5.00
Excellent

Purchase came as described in perfect,mint condition,package was vey well wrapped and protected from transport.I am satisfied with this purchase and its prompt delivery

Ivan
Croatia
5.00
Excellent

GOOD
3.00
Fair

slow delivery but on time
4.33
Good

Very helpful and good, fast communication. Delighted with our 366 concept chair which arrived within a week of ordering. I will consider using this company for future purchases.
5.00
Excellent

Item as described, carefully packed, a rather long delivery but it was for free ...
5.00
Excellent

Everything came on the time indicated, but unfortunately, inside the boxes, there were a few damages, which were perfectly treated by the service office, by offering replacements. The quality of the objects is good and accordingly the web description.
4.00
Good

evyerything was perfect thank you
5.00
Excellent

Product supplied is superb. Delivery estimates were not particularly accurate.
4.67
Excellent

there was an 'unexpected' delay in the shipping, some days after my contact with architproducts, about this delay, I received my order very well packed and in a good shape
the purchase is very nice, thanks
4.00
Good

all good :)
5.00
Excellent

Excellent service
4.67
Excellent

on time and according to order
4.00
Good

after several weeks the original order was cancelled owing to lack of product???? and reordered, thus lengthening delivery by several weeks
3.33
Fair

Everything went smoothly. I recommend
5.00
Excellent

Delivery VERY POOR
Goods FAIR
Customer service VERY POOR
1.67
Poor

archiproducts.com/en replies: 20/02/2017
Dear customer, you ordered 5 lamps on 1/6 which were delivered only one week later than expected due to the winter holidays. Our design products are made to order, hence delays may occur. Your rating of our customer service is what we regret the most, as you have been kindly and timely assisted, as we do with hundreds of customers every day. Even though we are people and not robots!

archiproducts.com/en

archiproducts.com/en was certified by Trusted Shops on 01/08/2016.

Contact
Via Loiacono, 20 B
70126 Bari
Italy
Tel: +39 080. 5543553
Fax: +39 080. 9995130
orders@archiproducts.com
archiproducts.com/en

Owner
Edilportale.com SpA
Via Loiacono, 20 B
70126 Bari
Italy
Authorized representative
Ferdinando Napoli
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with archiproducts.com/en in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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