Certificate for archiproducts.com/en

No. X3138F39197D7C74DDF46810DB0269000
 

Approved on
01/08/2016
Valid until
31/07/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for archiproducts.com/en



Good

3.98/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 148 Trusted Shops reviews collected in the last 12 months.
In total, archiproducts.com/en has already collected 370 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
10/10/2019
Date of order
18/08/2019
10/10/2019
Satisfied with transaction
5.00
Excellent

Date of publication
09/10/2019
Date of order
08/09/2019
09/10/2019
Payment drawn long before delivery. Defective lamp is now a problem between me and the manufacturer that I am not in contact with. A lot of money for a product that is out of order.
2.33
Poor

archiproducts.com/en replies: 10/10/2019
Dear Customer, we are very sorry for the problem you had with your lamp. Anyway as stated on 7th October, the producer is shipping a new lamp directly to your address because of the manufacturing defect. We stay at your disposal. Best regards

Date of publication
07/10/2019
Date of order
18/07/2019
07/10/2019
It took a little big longer than expected to arrive, but I LOVE this product, so worth the wait.
4.67
Excellent

Date of publication
31/08/2019
Date of order
28/06/2019
31/08/2019
Very good
5.00
Excellent

Date of publication
21/08/2019
Date of order
21/07/2019
21/08/2019
Product recieved promptly however had a small amount of damage. Customer service was excellent and it was replaced quickly.
4.67
Excellent

Date of publication
19/08/2019
Date of order
24/07/2019
19/08/2019
Smooth transaction
5.00
Excellent

Date of publication
18/08/2019
Date of order
05/07/2019
18/08/2019
Excellent service
5.00
Excellent

Date of publication
17/08/2019
Date of order
18/06/2019
17/08/2019
Great product selection
5.00
Excellent

Date of publication
07/08/2019
Date of order
07/07/2019
07/08/2019
Excellent
5.00
Excellent

Date of publication
02/08/2019
Date of order
02/07/2019
02/08/2019
Every aspect of several purchases excellent.
5.00
Excellent

Date of publication
27/07/2019
Date of order
27/06/2019
27/07/2019
Good website and product range. Friendly and helpful staff. A very positive buying experience.
5.00
Excellent

Date of publication
13/07/2019
Date of order
17/05/2019
13/07/2019
Very happy with the service and extremely satisfied with my CLEO purchase
5.00
Excellent

Date of publication
08/07/2019
Date of order
27/05/2019
08/07/2019
Great product this GILBERT | Ceiling light, from PANZERI.
Really liked if this company could reach directly with their customers, instead of just being remarketed through this Marketplace...
4.33
Good

Date of publication
07/07/2019
Date of order
06/05/2019
07/07/2019
Lamps are great.
4.00
Good

Date of publication
07/07/2019
Date of order
27/05/2019
07/07/2019
Great product.
4.33
Good

Date of publication
01/07/2019
Date of order
02/01/2019
01/07/2019
Wonderful service, accommodation, and assistance Truly an amazing company
5.00
Excellent

Date of publication
29/06/2019
Date of order
09/05/2019
29/06/2019
Deceiving products. Waited six weeks for a front desk that said it had a light feature on it in the description, photo, and my order. When I received it without the light they said it was my fault I didn’t order the correct one yet the photo showed exactly what I clicked on and wanted. Very poor communication as well couldn’t understand the person I was talking to at all.No regard for the customer
1.00
Very Poor

archiproducts.com/en replies: 01/07/2019
Dear Customer, as explained on 12th June, we checked the codes of your order and you chose the composition LOG10 which does not include the light panel. On our website you can find the technical sheet with the description of all elements included in each composition. As explained, each composition has different prices because each desk is different from the other. We stay at your disposal. BR

Date of publication
25/06/2019
Date of order
29/05/2019
25/06/2019
Delivery was Ok. Yotti has pontential. Custummer service reactiv and excellent.
4.67
Excellent

Date of publication
21/06/2019
Date of order
09/05/2019
21/06/2019
Excellent customer service. Would buy again.
5.00
Excellent

Date of publication
19/06/2019
Date of order
02/04/2019
19/06/2019
All ok
5.00
Excellent

Date of publication
17/06/2019
Date of order
07/09/2018
17/06/2019
There were a few time delays in receiving my wonderful custom finished coffee table, but the customer service people were helpful and kind at all times.

The table itself is beautiful beyond expectations.
5.00
Excellent

Date of publication
15/06/2019
Date of order
29/03/2019
15/06/2019
Good
5.00
Excellent

Date of publication
12/06/2019
Date of order
17/05/2019
12/06/2019
Excellent service. Thank you
5.00
Excellent

Date of publication
09/06/2019
Date of order
07/03/2019
09/06/2019
Just perfect
5.00
Excellent

Date of publication
09/06/2019
Date of order
15/05/2019
09/06/2019
Best store ever
5.00
Excellent

Date of publication
06/06/2019
Date of order
09/04/2019
06/06/2019
This was my second order and everything was spot on.
5.00
Excellent

Date of publication
06/06/2019
Date of order
20/03/2019
06/06/2019
Horrible returns policy. I ordered an item and it failed to get delivered. When I told them that due to the lengthy wait time I didn’t want it anymore they refused and said I had to receive it even though it was already returned to them.
1.00
Very Poor

archiproducts.com/en replies: 07/06/2019
Dear Customer, as stated in our Terms and Conditions of Sales orders can not be cancelled by Customers. Customers can use the right of withdrawal only after having received the product and checked its condition. The return is at Customer's cost. Thanks for your cooperation and comprehension. Best regards

Date of publication
03/06/2019
Date of order
08/03/2019
03/06/2019
We recently made a number of purchases. All the products were of high quality. We love them. Unfortunately, one item arrived completely damaged and another damaged slightly. In both cases, the shipper did a terrible job - the boxes were completely destroyed in transit (I don't blame the manufacturer). Customer support was great and both issues were resolved but it is still very disappointing.
4.33
Good

Date of publication
31/05/2019
Date of order
21/04/2019
31/05/2019
timely shipping and email updates
5.00
Excellent

Date of publication
28/05/2019
Date of order
03/04/2019
28/05/2019
There was some mixup with the shipping address and package was sent to another city and state. Sender made the mistake and fortunately I caught the issue without too much delay. Otherwise, good product
4.67
Excellent

Date of publication
25/05/2019
Date of order
16/02/2019
25/05/2019
There is no delivery. Couldn't tell you about goods. Customer service to get the table or have money refunded or decide what the blank they are intending to do is a whole lot of e-mails. Never experienced such ineptitude with any company I have ever dealt with. The item cost is in dispute, the extra monies for customs and for white glove delivery have not been addressed. One constitutes fraud
1.00
Very Poor

archiproducts.com/en replies: 28/05/2019
Dear Customer, as explained in our E-Mails Archiproducts organize standard deliveries and they are at street level even if we use specialized transporters. We are exceptionally organizing a different delivery for your order and we informed you about it in our e-mails. We hope you can soon receive your table and enjoy it. Best regards.

Date of publication
25/05/2019
Date of order
24/11/2018
25/05/2019
Het bezorgen tot de eerste deur is een slechte conditie, m.n. als het meubels zijn in hogere prijsklasse.
2.00
Poor

Date of publication
20/05/2019
Date of order
28/03/2019
20/05/2019
Excellent service. Delivery on timetable that was promised.
5.00
Excellent

Date of publication
20/05/2019
Date of order
04/04/2019
20/05/2019
It's hard to track package in you are ordering from US.
3.67
Good

Date of publication
17/05/2019
Date of order
14/03/2019
17/05/2019
Buying on Archiproducts was a wonderful experience because we are very happy with the products. Also the delivery was excellent. The delivery person from Italy was very polite and kind. Will recommend Archiproducts.
5.00
Excellent

Date of publication
13/05/2019
Date of order
16/04/2019
13/05/2019
Excellent store Exceptoionnal people Amazing service : )
5.00
Excellent

Date of publication
11/05/2019
Date of order
07/04/2019
11/05/2019
I have purchased six Reflections Copenhagen crystal pieces in the past two months from Archiproducts. These are unique takes on Art Deco decor in contemporary colors and construction, and I am extremely pleased with all. Archiproducts kept me well informed on the status of shipment of my items, and though all three shipments arrived somewhat beat up, my items were well packaged and intact.
4.67
Excellent

Date of publication
07/05/2019
Date of order
10/03/2019
07/05/2019
Great shopping experience.
5.00
Excellent

Date of publication
04/05/2019
Date of order
14/01/2019
04/05/2019
I’ve received a few items from this business that I have enjoyed, and I definitely appreciate the selection. The boxes items are shipped in usually arrive in poor condition. Customer service has an extraordinarily poor attitude. If you receive the wrong item and the item is too heavy to return, they act as if they are doing you a favour when they provide a partial refund. It’s really deplorable.
2.00
Poor

Date of publication
30/04/2019
Date of order
09/02/2019
30/04/2019
I made a small purchase, as it is my first experience with Archiproducts. I must say I was pleasantly surprised at the whole,process, from questions about the ordering process, shipping arrangements, and the delivery of my purchase. I don’t think it could have gone any better. I’ll be buying from Archiproducts again
5.00
Excellent

archiproducts.com/en

archiproducts.com/en was certified by Trusted Shops on 01/08/2016.

Contact
Via Loiacono, 20 B
70126 Bari
Italy
Tel: +39 080. 5543553
Fax: +39 080. 9995130
orders@archiproducts.com
archiproducts.com/en
Owner
Edilportale.com SpA
Via Loiacono, 20 B
70126 Bari
Italy
Authorized representative
Ferdinando Napoli
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Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with archiproducts.com/en in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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