Certificate for archiproducts.com/en

No. X3138F39197D7C74DDF46810DB0269000
 

Approved on
01/08/2016
Valid until
31/07/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for archiproducts.com/en



Good

4.41/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 95 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 111 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Pick-up from the manufacturer was no problem and arranged very quickly with Claudia and Maria.
Thank you for being so professional.
Sebastian
5.00
Excellent

archiproducts.com/en replies: 22/09/2017
Dear Sebastian, The staff of Archiproducts is grateful for your reviews! We always try to do our best for our Customers and to satisfy their needs and requests. It was a pleasure to cooperate with you and we hope that you can be our Customer again. We stay at your disposal. Best regards

All went fine. We do 5 reviews because ordered separately.
We are very satisfied with the products.
Thank you
5.00
Excellent

I placed 5 orders and all arrived safetly and on time.
Excellent service, we will order here again

Sebastian
5.00
Excellent

All went well. Thank you for the service
Claudia from customer support is very professional and informative.
5.00
Excellent

The perfect Online Store if you look for quality products
5.00
Excellent

The delivery took so long time and gave us quite a lot of trouble. The product was just what I hoped for
3.67
Good

I am pleased with my order. arived in time. very nice products
thank you
5.00
Excellent

Great product, arrived perfectly. But took a long time to deliver
4.33
Good

Beautiful selection of products.
5.00
Excellent

Je ne recommande pas
2.67
Fair

Very challenging to install the pegs into wall. Also, the hex rings aren't held securely on the pegs. Hasn't been an issue this far but in an earthquake I can easily see them falling off.
3.00
Fair

archiproducts.com/en replies: 24/08/2017
Dear Customer, Thanks for your explanation about this product. Our technical staff always helps our Customers when they need any support in assembling the items they bought on Archiproducts. We sent you an e-mail in order to receive some more informations about your order. The Customer Service is at your disposal. Best regards

I did not need customeservice. But probabky also excellent.
4.67
Excellent

Thank you
4.33
Good

it took a little while before the goods were ready to be delivered, but in all stages we were kept up to date and we love the product
5.00
Excellent

thank you
4.67
Excellent

Purchase was easy; delivery was just fine. One suggestion: it would be helpful to know the U.S. equivalent of bulbs, etc and be reminded, in advance, that an adapter is needed for foreign-produced lamps.
5.00
Excellent

Alles sehr gut verlaufen
5.00
Excellent

This is an excellent product. Sturdy, well made and well packaged for transport. I am very happy with my purchase. Thank you.
5.00
Excellent

Products arrived before expected date. Products, vases, were packed very well for their long trip.
5.00
Excellent

thanks for sending it I can't wait to use them
4.00
Good

Perfect description plus delivery as promised
5.00
Excellent

Appeared the product would arrive earlier, based on estimates.
3.67
Good

Just received my Covo pendulum clock and not only is it badly damaged but the pendulum is missing I'm hoping that customer service can assist.
1.00
Very Poor

archiproducts.com/en replies: 07/07/2017
Dear Customer, Thanks for your e-mail. We are already trying to solve this problem with your support. Our Customer Service is at your complete disposal. Best regards

Excellent goods but delivery and customer service need improvement.
4.33
Good

Goods and delivery as expected
5.00
Excellent

Unfortunately we have a serious problem with our product, which is impossible to fit together for an unknown reason I sent photos and description to the firm FABBIAN, but no response
Nevertheless I had helpful sustain from Claudia ( Arciproducts Store Staff)
They are now trying to get explanation from the firm FABBIAN
I am still expecting an answer.
Regards
JBorzykowski
3.00
Fair

archiproducts.com/en replies: 13/07/2017
Dear Customer, Thanks for your e-mail. The Customer service is always at your disposal for any problems. You can contact us by e-mail from Monday to Friday from 9:00 am to 6:00 pm.

Arrived within expected time, helpful service and good product.
5.00
Excellent

all was perfect
5.00
Excellent

Catalogue work very well as well as ordering process. Delivery was within provided dates and item was carefully packed and 100 in good shape.

And price was very attractive comparing to other offers on internet.

Very good experience.
5.00
Excellent

Thanks
5.00
Excellent

Reliable and spot on. Will always buy from Archiproducts
5.00
Excellent

Great choice
4.67
Excellent

Fast delivery, excellent communication. all fine.
5.00
Excellent

Fantastic service Instant response to messages
5.00
Excellent

Process of delivery was smooth and good was as expected :)
5.00
Excellent

All worked out just as I had hope with one small exception and that was that the delivery was late with 2 weeks and the boxes were damaged. Luckily there was no damage on the furniture
4.33
Good

Thanks, your order is received
5.00
Excellent

Good, but there should be more product prices on the site and I'd spend more money. Simple. Almost everything I like doesn't show a from price and I don't have time to get quotes etc.
4.00
Good

Delivery time was 2 weeks but the chairs are everything I expected and more. Customer service is also great, expected time of arrival and details are on the money.
4.67
Excellent

Livraison : Délais et mise en relation avec le livreur Dramatique. 2 semaines pour recevoir le colis avec plusieurs rappels à TNT international pour contacter le livreur et non respect des créneaux horaire demandé.
Produit : Qualité Décevante (fixation non alignée, aucune glissière ou coulisse, problème de cotes...).
Très mauvais rapport qualité prix (à ce prix de l'escroquerie).
1.00
Very Poor

archiproducts.com/en

archiproducts.com/en was certified by Trusted Shops on 01/08/2016.

Contact
Via Loiacono, 20 B
70126 Bari
Italy
Tel: +39 080. 5543553
Fax: +39 080. 9995130
orders@archiproducts.com
archiproducts.com/en

Owner
Edilportale.com SpA
Via Loiacono, 20 B
70126 Bari
Italy
Authorized representative
Ferdinando Napoli
You can find reviews for other websites from this company here:
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with archiproducts.com/en in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.