Certificate for archiproducts.com/en

No. X3138F39197D7C74DDF46810DB0269000
 

Approved on
01/08/2016
Valid until
31/07/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for archiproducts.com/en



Good

4.34/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 114 Trusted Shops reviews collected in the last 12 months.
In total, archiproducts.com/en has already collected 200 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
15/06/2018
Date of order
14/05/2018
15/06/2018
No remarks. On all levels excellent
5.00
Excellent

Date of publication
08/06/2018
Date of order
27/03/2018
08/06/2018
Expected delivery mentioned in the order was actually the one related to a delivery to ArchiProducts compounds for quality control before shipment. Shipment was a total mess at FedEx. Actually delivery was finally one month late compared to the one indicated in the original order. Customer support was great though.
3.33
Fair

archiproducts.com/en replies: 11/06/2018
Dear Customer, We are very sorry for the problems you had with the shipment. As explained on 17th May the system associated a different tracking number to your address. Fortunately we immediately solved the situation and on 17th May we created a new tracking number on your shipment. We hope you enjoyed your order and that you can find new interesting products on our website. Best regards

Date of publication
05/06/2018
Date of order
11/04/2018
05/06/2018
Address difficult to find but responded very well to follow up to ensure delivery
5.00
Excellent

Date of publication
01/06/2018
Date of order
20/04/2018
01/06/2018
I suppose to receive the last orders since long time (more than 1.5 months) and up to date, I did not receive them
2.00
Poor

archiproducts.com/en replies: 04/06/2018
Dear Customer, we are very sorry for this delay. As explained on 14.05, your order is in transit and it is passing the Customs. We are regularly monitoring your order with FEDEX in order to check if the Arabic Government needs some more documents concerning the shipment. We really apologize for any inconvenience this delay might have caused and we stay at your disposal. Best regards

Date of publication
29/05/2018
Date of order
14/04/2018
29/05/2018
Correct full process from buyng till shipping.
4.67
Excellent

Date of publication
27/05/2018
Date of order
29/03/2018
27/05/2018
Shipping with TNT is problematic.
4.00
Good

Date of publication
25/05/2018
Date of order
16/04/2018
25/05/2018
The shelves were delivered in time and look very good. No customer service was needed.
5.00
Excellent

Date of publication
15/05/2018
Date of order
14/04/2018
15/05/2018
The design is lovely, but the item was somewhat bent at the top.

However, the delivery experience with Fedex was terrible - they delivered two weeks after the date they had given me, and once delivery was confirmed (with less than one day's notice), there was no opportunity to redirect the delivery to an accessible address until they had already tried twice to deliver in person.
2.67
Fair

Date of publication
15/05/2018
Date of order
29/03/2018
15/05/2018
Delivery not the quickest, packaging light but no damage, actual product excellent.
4.00
Good

Date of publication
13/05/2018
Date of order
06/04/2018
13/05/2018
Love the design. Easy to put together. I love this hanging shelf
5.00
Excellent

Date of publication
10/05/2018
Date of order
08/03/2018
10/05/2018
Very responsive customer service. Delivery was even sooner than announced.
I would definitely recommend this website.
5.00
Excellent

Date of publication
07/05/2018
Date of order
08/04/2018
07/05/2018
outstanding product selection and service; delivery time is often extended given international delivery
4.67
Excellent

Date of publication
03/05/2018
Date of order
25/03/2018
03/05/2018
Great product and price, delivery was poor but that is the fault of FedEx
4.33
Good

Date of publication
01/05/2018
Date of order
30/03/2018
01/05/2018
The product's assembly (though simple) should either be explained online or on a piece of paper with the delivered product. I thought the lid would be fixed but realized that it isn't. I bought the waste container and the laundry basket, same design and same make, but the lid on the wastebasket was tighter and didn't fit perfectly like in the laundry basket.
3.67
Good

Date of publication
30/04/2018
Date of order
04/04/2018
30/04/2018
All is well.
Because my English is very poor, I can't comment more.

Thank you,
Irena Ragauskaite
5.00
Excellent

Date of publication
15/04/2018
Date of order
11/02/2018
15/04/2018
love it
5.00
Excellent

Date of publication
11/04/2018
Date of order
25/12/2017
11/04/2018
Ordered from Canada, the product arrived in good condition and exactly as described. A minor glitch in delivery was resolved immediately by customer service, and shipping costs were very reasonable.

Wonderful to have access to global design from Calgary,
5.00
Excellent

Date of publication
10/04/2018
Date of order
27/01/2018
10/04/2018
the first shipping took a long time to arrive and i had to contact the customer service for that, as for the product...too expensive for a plastic vase that one of the bolts missing
3.00
Fair

Date of publication
08/04/2018
Date of order
20/03/2018
08/04/2018
Easy to order and quick delivery.
5.00
Excellent

Date of publication
05/04/2018
Date of order
10/03/2018
05/04/2018
Excellent
5.00
Excellent

Date of publication
01/04/2018
Date of order
26/12/2017
01/04/2018
Excellent customer service: a quick response to my emails. Slow order fulfillment, but item arrived in perfect condition.
5.00
Excellent

Date of publication
28/03/2018
Date of order
25/02/2018
28/03/2018
Delivery was even earlier than promised to my greatest pleasure. And the shower I bought is just perfect.
5.00
Excellent

Date of publication
26/03/2018
Date of order
01/03/2018
26/03/2018
Excepto cierto retaso con la primera entrega, la segunda muy puntual, y la comunicacion excelente.
4.67
Excellent

Date of publication
25/03/2018
Date of order
23/12/2017
25/03/2018
very customer minded pleasure doing business with you guys keep the good work.
Perhaps more sustainable delivery approach? Goods produced in The Netherlands and end delivery in The Netherlands too, but goods go first to Germany, than Belgium and then to France and finely back to the Nethrlands.
3.67
Good

Date of publication
25/03/2018
Date of order
02/03/2018
25/03/2018
Alles Top
5.00
Excellent

Date of publication
24/03/2018
Date of order
06/03/2018
24/03/2018
a few days delay. i had to phone to ask about my order. however, all ok
4.00
Good

Date of publication
20/03/2018
Date of order
04/02/2018
20/03/2018
All my purchases were even more amazing than I expected and of top quality, came in perfect condition and very early.I was more than satisfied by the customer service. I ve suggested the site to friends and clients of mine
Wide variety of stylish ideas and beautiful products,
I'm saving money for more purchases
5.00
Excellent

Date of publication
14/03/2018
Date of order
11/02/2018
14/03/2018
Amazing shop
5.00
Excellent

Date of publication
14/03/2018
Date of order
09/02/2018
14/03/2018
A little slow to respond to initial enquiry but after that very helpful and quick to deliver all the way to Australia
4.67
Excellent

Date of publication
10/03/2018
Date of order
13/01/2018
10/03/2018
Staff was helpful in chasing up an order that took longer than expected from the manufacturer. Once they received the order, they expediated the delivery to is. The items received were of high quality.
4.33
Good

Date of publication
09/03/2018
Date of order
26/01/2018
09/03/2018
This light looks good BUT is way overpriced for what it is. All 4 globes look like glass, but they are actually plastic. As it wouldn't be enough the plastic globes are made out of two pieces and merging in the center. The merging line gets projected on the ceiling when the light is turned on. I would NOT recommend this light.
3.67
Good

Date of publication
06/03/2018
Date of order
05/01/2018
06/03/2018
Great quality, love the bench and 4 stools I got from Portugal. I first saw them at Houzz.com, but they were less expensive at archiproducts.com.
5.00
Excellent

Date of publication
05/03/2018
Date of order
19/02/2018
05/03/2018
Servizio impeccabile. Il personale è gentilissimo. L'assistenza pre e post vendita è la migliore che io abbia trovato
Continuate così
5.00
Excellent

Date of publication
26/02/2018
Date of order
24/12/2017
26/02/2018
The shipment arrived with scratches on most of the metal parts (base plates of the lamp) and some of the glass parts have air bubbles into it.
4.00
Good

Date of publication
22/02/2018
Date of order
14/01/2018
22/02/2018
Great company.
4.67
Excellent

Date of publication
22/02/2018
Date of order
20/12/2017
22/02/2018
Ordered and paid for products on 19 December. My order for two floor lamps was only processed at the end of January after constant chasing, then I received two tiny wall sconces of approx 5 inches. I was really disappointed in the service from start to finish and unlikely to use them again in the future, it's too big a risk for my Interior Design business.
1.00
Very Poor

archiproducts.com/en replies: 13/04/2018
Dear Customer, We are very sorry for your situation. Anyway, as stated in our e-mail sent on 7th February, we informed you that you could keep the lamps you had wrongly received and that we would have refunded you. We refunded you immediately for the total in the same day. We stay at your disposal. Best regards

Date of publication
20/02/2018
Date of order
27/11/2017
20/02/2018
Delivered when they said they would. Love the product.
5.00
Excellent

Date of publication
19/02/2018
Date of order
07/02/2018
19/02/2018
The delivery arrived super fast.
3.67
Good

Date of publication
17/02/2018
Date of order
14/01/2018
17/02/2018
The service works. However an indication regarding the estimated delivery date ie like if it's a week or 6 weeks would be nice to receive with or right after the purchase notification.
The Friss rugs are wonderful. But the bigger one in charcoal color is really dark. Nothing like in the photos where it's fairly light with dark decorative bits. It's all tobacco color with a black motif.
4.33
Good

Date of publication
16/02/2018
Date of order
30/12/2017
16/02/2018
A really nice table, just what we hoped for. A cool design and so easy to assemble too. Thanks
4.67
Excellent

archiproducts.com/en

archiproducts.com/en was certified by Trusted Shops on 01/08/2016.

Contact
Via Loiacono, 20 B
70126 Bari
Italy
Tel: +39 080. 5543553
Fax: +39 080. 9995130
orders@archiproducts.com
archiproducts.com/en
Owner
Edilportale.com SpA
Via Loiacono, 20 B
70126 Bari
Italy
Authorized representative
Ferdinando Napoli
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Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with archiproducts.com/en in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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