Certificate for archiproducts.com/en

No. X3138F39197D7C74DDF46810DB0269000
 

Approved on
01/08/2016
Valid until
31/07/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for archiproducts.com/en



Good

4.40/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 102 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 126 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Good article but it took more than 10 days for delivery
3.00
Fair

archiproducts.com/en replies: 17/11/2017
Dear Customer, Thanks for your e-mail. We checked your order and we sent you the shipping confirmation during the estimated delivery dates and you received it 3 days after having sent you the e-mail. We hope that you enjoyed the item and that you can be our Customer again We stay at your disposal Best regards.

Everything great, except lead times are often long and end up being even longer.
4.67
Excellent

Zamówienie doszło z przeszło miesięcznym opóźnieniem.
4.00
Good

archiproducts.com/en replies: 13/11/2017
Dear Customer, thanks for your review and for having chosen Archiproducts. We are sorry for this delay, but products bought on our website are not in stock and therefore some delays can occur during the production. We hope that you can find new interesting products on Archiproducts and that you can be our Customer again. We stay at your disposal. Best regards

The product I bought was as described & good quality - so very happy. Delivery a bit later than scheduled and communication a bit slow. But otherwise recommend this site & their products
4.33
Good

Very good.
5.00
Excellent

Very good communication and prompt delivery.
5.00
Excellent

we had a small problem, but they did everything very good and quick.
5.00
Excellent

good product, good price, good service but long delivery.
4.00
Good

Did not attempt to deliver the goods on the listed delivery ate. Didn't even bother to inform or update me on the late delivery. They are not able to give an absolute date of delivery date. It's a nightmare.
1.00
Very Poor

archiproducts.com/en replies: 16/10/2017
Dear Customer, As stated in the e-mails we sent you in these days, we are monitoring your order and we gave it the priority in the shipment so that you can receive it as soon as possible. Products bought on our website are not in stock but they are tailor-made and therefore some delays can occur during the production. We are trying to do our best with your order and we stay at your disposal.

Lovely lights. Had seen in Italy so had to search for them. Best price found and service as described. Very pleased.
5.00
Excellent

EXCELLENT in all Terms.
5.00
Excellent

I was impressed with the customer service. Our selected item was unavailable in the color we wanted and the sales associate contacted me quickly. She adjusted the order and had it shipped out right away. Thank you.
5.00
Excellent

Everytime I’ve made a purchase there have been a major delay on the delivery. In fact I still haven’t received my latest purchase which I placed in July.
2.00
Poor

archiproducts.com/en replies: 10/10/2017
Dear Customer, thanks for your e-mail. We checked your order with the producers and the logistics dpt. One item was directly shipped by the producer to your address and the other item is ready and is on the way. We are very sorry for the delay, but products sold on our website are not in stock and therefore some delays can occur during the production. Archiproducts staff is at your disposal.

Only 3 stars for delivery as I was never notified of this delivery... It was lucky I was in...Also 3 stars for customer service as post order there was no comms at all.
3.67
Good

archiproducts.com/en replies: 06/10/2017
Dear Customer, We thank you for your review. As stated in the order confirmation we sent you on 08.09 your order is sold by Archiproducts and shipped by the producer. Neverthless the Customer Service of Archiproducts is always at our Customers' disposal when our Customers need an update about the shipment, by giving them the tracking number or any other information. We stay at your disposal.

no issue, product delivered on time.
5.00
Excellent

Pick-up from the manufacturer was no problem and arranged very quickly with Claudia and Maria.
Thank you for being so professional.
Sebastian
5.00
Excellent

archiproducts.com/en replies: 22/09/2017
Dear Sebastian, The staff of Archiproducts is grateful for your reviews! We always try to do our best for our Customers and to satisfy their needs and requests. It was a pleasure to cooperate with you and we hope that you can be our Customer again. We stay at your disposal. Best regards

All went fine. We do 5 reviews because ordered separately.
We are very satisfied with the products.
Thank you
5.00
Excellent

I placed 5 orders and all arrived safetly and on time.
Excellent service, we will order here again

Sebastian
5.00
Excellent

All went well. Thank you for the service
Claudia from customer support is very professional and informative.
5.00
Excellent

The perfect Online Store if you look for quality products
5.00
Excellent

The delivery took so long time and gave us quite a lot of trouble. The product was just what I hoped for
3.67
Good

I am pleased with my order. arived in time. very nice products
thank you
5.00
Excellent

Great product, arrived perfectly. But took a long time to deliver
4.33
Good

Beautiful selection of products.
5.00
Excellent

Je ne recommande pas
2.67
Fair

Very challenging to install the pegs into wall. Also, the hex rings aren't held securely on the pegs. Hasn't been an issue this far but in an earthquake I can easily see them falling off.
3.00
Fair

archiproducts.com/en replies: 24/08/2017
Dear Customer, Thanks for your explanation about this product. Our technical staff always helps our Customers when they need any support in assembling the items they bought on Archiproducts. We sent you an e-mail in order to receive some more informations about your order. The Customer Service is at your disposal. Best regards

I did not need customeservice. But probabky also excellent.
4.67
Excellent

Thank you
4.33
Good

it took a little while before the goods were ready to be delivered, but in all stages we were kept up to date and we love the product
5.00
Excellent

thank you
4.67
Excellent

Purchase was easy; delivery was just fine. One suggestion: it would be helpful to know the U.S. equivalent of bulbs, etc and be reminded, in advance, that an adapter is needed for foreign-produced lamps.
5.00
Excellent

Alles sehr gut verlaufen
5.00
Excellent

This is an excellent product. Sturdy, well made and well packaged for transport. I am very happy with my purchase. Thank you.
5.00
Excellent

Products arrived before expected date. Products, vases, were packed very well for their long trip.
5.00
Excellent

thanks for sending it I can't wait to use them
4.00
Good

Perfect description plus delivery as promised
5.00
Excellent

Appeared the product would arrive earlier, based on estimates.
3.67
Good

Just received my Covo pendulum clock and not only is it badly damaged but the pendulum is missing I'm hoping that customer service can assist.
1.00
Very Poor

archiproducts.com/en replies: 07/07/2017
Dear Customer, Thanks for your e-mail. We are already trying to solve this problem with your support. Our Customer Service is at your complete disposal. Best regards

Excellent goods but delivery and customer service need improvement.
4.33
Good

Goods and delivery as expected
5.00
Excellent

archiproducts.com/en

archiproducts.com/en was certified by Trusted Shops on 01/08/2016.

Contact
Via Loiacono, 20 B
70126 Bari
Italy
Tel: +39 080. 5543553
Fax: +39 080. 9995130
orders@archiproducts.com
archiproducts.com/en

Owner
Edilportale.com SpA
Via Loiacono, 20 B
70126 Bari
Italy
Authorized representative
Ferdinando Napoli
You can find reviews for other websites from this company here:
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with archiproducts.com/en in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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