Certificate for archiproducts.com/en

No. X3138F39197D7C74DDF46810DB0269000
 

Approved on
01/08/2016
Valid until
31/07/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for archiproducts.com/en



Good

4.01/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 139 Trusted Shops reviews collected in the last 12 months.
In total, archiproducts.com/en has already collected 324 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
17/04/2019
Date of order
16/02/2019
17/04/2019
The item I bought was fairly priced and arrived within the delivery date
5.00
Excellent

Date of publication
16/04/2019
Date of order
13/01/2019
16/04/2019
No in-house or white glove delivery. Product quality unverified. Unresponsive customer services
1.00
Very Poor

archiproducts.com/en replies: 17/04/2019
Dear Customer, We are sorry for the delay but the technical and quality department of MYYOUR is checking the pictures of the broken Display in order to analyze why it was damaged during the shipment. When the producer answers us, we will keep you informed. Best regards

Date of publication
15/04/2019
Date of order
12/03/2019
15/04/2019
The products are, if anything, more beautiful than anticipated, and my expectations were high I have already ordered additional pieces. Archiproducts kept me well-informed of the status of my order throughout the process, and FedEx was wonderful about guaranteeing that my pieces were delivered in perfect order.
5.00
Excellent

Date of publication
14/04/2019
Date of order
26/02/2019
14/04/2019
I have not received my item yet
5.00
Excellent

Date of publication
14/04/2019
Date of order
18/03/2019
14/04/2019
Great service
5.00
Excellent

Date of publication
11/04/2019
Date of order
16/03/2019
11/04/2019
Unique and excellent
5.00
Excellent

Date of publication
10/04/2019
Date of order
05/12/2018
10/04/2019
Terrible experience. Never shipped product from 3 months ago and won’t agree to cancel order. Do not purchase from this website.

UPDATE: The merchant's response is accurate, after writing this review and initiating a formal dispute with PayPal, they finally issued a refund. The issue is resolved and I have upgraded the review rating to reflect this.
2.00
Poor

Date of publication
08/04/2019
Date of order
26/03/2019
08/04/2019
great
5.00
Excellent

Date of publication
07/04/2019
Date of order
26/02/2019
07/04/2019
Product are made in China same product we can in Ali express online website
2.67
Fair

Date of publication
07/04/2019
Date of order
21/01/2019
07/04/2019
Beautiful, modern products on arhiproducts. We've ordered chairs, a desk, bookcases and shelving. All as described. Shipping is slow but that's expected. We've ordered multiple items now and have unforunately experienced both damaged and missing items. Archiproducts has been excellent in resolving the issues, but it would be better for the issues to not exist in the first place.
4.67
Excellent

Date of publication
31/03/2019
Date of order
26/02/2019
31/03/2019
I would love to be able to rate this product, but I still haven’t received it. FedEx has lost it and is providing very poor customer service, so it’s not at all Archiproduct’s fault. I’m not sure if they can do anything to help. Hopefully, I can update my review soon if I ever receive my purchase.
1.00
Very Poor

archiproducts.com/en replies: 01/04/2019
Dear Customer, we are sorry for this delay. On 25th March FEDEX informed us that your order is clearing through customs. At the moment there is no problem on this shipment and you can monitor the delivery by using this link we sent you in the shipping confirmation. We stay at your disposal. Best regards

Date of publication
29/03/2019
Date of order
26/11/2018
29/03/2019
Products(table and chairs made in Bosnia) are beautiful, but delivery came 2 weeks late, because of 'men in white gloves' handling my delivery. Only because I insisted, it was sped up. The 'white gloves' man appeared no different to any other delivery, only this white glove driver left me with the whole bunch of big and heavy pallets which he refused to take back. Not the type of service expected
3.33
Fair

Date of publication
27/03/2019
Date of order
17/03/2019
27/03/2019
Be very careful This shop cheates me twice in one order. First I did'nt get bonus 15, what means 150€. Order was 1161 €. Second they sent me wrong products. Something more, something less. I sent them pictures, where they can clearly see products I did'nt order. They says - everything is ok, we don't care. Different in price is 100€. It means, wrong products and -250 €. Don't trust these cheater
1.00
Very Poor

archiproducts.com/en replies: 29/03/2019
Dear Customer, we are very sorry for this situation. Regarding the promotion, as explained first of all in your order there were products that do not allow Customers to receive a discount and secondly for the other items no promo code was written in the purchase process. Regarding the missing items, we are checking with the producer the codes associated to each item in order to solve the issue.

Date of publication
27/03/2019
Date of order
25/11/2018
27/03/2019
Excellent products -- excellent customer service team
5.00
Excellent

Date of publication
25/03/2019
Date of order
23/02/2019
25/03/2019
Before ordering, our questions about the item were helpfully answered in detail. Ordering was easy. Delivery from Italy to the UK was by courier. The courier's website did not allow us to choose a convenient delivery time, however we successfully arranged delivery by phoning the courier. The included assembly instructions were in Italian, with English instructions available by email on request.
4.67
Excellent

Date of publication
25/03/2019
Date of order
21/02/2019
25/03/2019
This delivery was ok as it was a small package I would not buy any furniture again.
3.00
Fair

Date of publication
22/03/2019
Date of order
20/01/2019
22/03/2019
The goods were absolutely fantastic.

There was a problem with the order however, and althought the staff were very nice and pleasant to deal with the problem required me to do all the chasing up, several times, before it was eventually addressed.

Once resolved the eventual delivery was terrific.

Notwithstanding the issue I would certainly consider using them again.
4.67
Excellent

Date of publication
21/03/2019
Date of order
20/01/2019
21/03/2019
NICE ITEMS
5.00
Excellent

Date of publication
18/03/2019
Date of order
02/02/2019
18/03/2019
Shipping with tnt not satisfactory: wrote address then poor transporter
3.33
Fair

Date of publication
17/03/2019
Date of order
15/01/2019
17/03/2019
Excellent in every way.
5.00
Excellent

Date of publication
16/03/2019
Date of order
07/02/2019
16/03/2019
For products of such price point, over-due delivery, Ikea style self assembly and poor responses are not expected. There is nothing to note of a positive nature, very very average.
1.67
Poor

Date of publication
14/03/2019
Date of order
13/01/2019
14/03/2019
Excellent customer service. Long lead time for the goods to be delivered especially, furniture and custom made items. Customer pays custom fees for furniture. But items are unique and good quality so far.
4.67
Excellent

Date of publication
14/03/2019
Date of order
05/12/2018
14/03/2019
If lucky, only 10 of the items shown on site are available for purchase.
For everything else we have to send for information. 90 of suppliers do not respond.
3.00
Fair

Date of publication
09/03/2019
Date of order
22/02/2019
09/03/2019
Very happy over all, fast delivery, great product.
5.00
Excellent

Date of publication
09/03/2019
Date of order
04/02/2019
09/03/2019
Packages arrived timely and in perfect condition
5.00
Excellent

Date of publication
09/03/2019
Date of order
15/02/2019
09/03/2019
A great shopping experience
5.00
Excellent

Date of publication
07/03/2019
Date of order
13/01/2019
07/03/2019
I still not not received my order.
1.00
Very Poor

Date of publication
05/03/2019
Date of order
11/01/2019
05/03/2019
Everything was Ok
5.00
Excellent

Date of publication
05/03/2019
Date of order
17/12/2018
05/03/2019
Really good communication, good customer service, that deal with problems really fast and seriously. Goods we bought were as described ,only downfall, that products come separate according to the brand. But I would recommend this shop.
4.67
Excellent

Date of publication
04/03/2019
Date of order
31/01/2019
04/03/2019
We have questions about the wood used in our product.
The fine tuning isn't perfect
4.67
Excellent

Date of publication
27/02/2019
Date of order
13/12/2018
27/02/2019
Great product, packing and shipping:)
5.00
Excellent

Date of publication
27/02/2019
Date of order
18/12/2018
27/02/2019
The product has arrived after months of delays.
I opened the box to discover the products are completely junk Such poor quality and imitation goods that are nothing like the photos of the product I was sold.
This is a very serious situation as I have been changed over £500 for fake goods. The company is not interested in my complaint, It’s fraudulent and criminal.
1.00
Very Poor

Date of publication
26/02/2019
Date of order
02/01/2019
26/02/2019
Ottimi prodotti ottimo servizio
5.00
Excellent

Date of publication
26/02/2019
Date of order
09/02/2019
26/02/2019
I already bought different products from We Do Wood.

Unfortunately the last one is a complete delusion. I’m really disappointed.
From the packaging used to protect it to the construction of the product self, so weak.

ARCHIPRODUCTS order: ORD-19773

I got the product completely destroyed
1.00
Very Poor

Date of publication
25/02/2019
Date of order
29/01/2019
25/02/2019
Good product delivered on time
4.67
Excellent

Date of publication
24/02/2019
Date of order
03/02/2019
24/02/2019
A great shopping experience.
5.00
Excellent

Date of publication
24/02/2019
Date of order
28/12/2018
24/02/2019
Lamp is a great design. But two bulbs were mentioned that could be used in the details, so we had one of these and duly proceeded to put it into the lamp, noxious fumes from the resin lamp once heated was overpowering and so much so it was impossible to sit in the room. I emailed Archipoducts with my concern and never had a reply Very, very bad customer service.
3.00
Fair

archiproducts.com/en replies: 25/02/2019
Dear Customer, we are very sorry for the problem you had but we have never received your e-mail. Can you please write an e-mail to store-support@archiproducts.com and send some videos/pictures showing the problem in order to understand what the problem is and open a claim with the producer? Thanks for your cooperation. Best regards

Date of publication
22/02/2019
Date of order
14/11/2018
22/02/2019
I would not recommend this company. The goods were supposed to be delivered after 1 month but it's now been over 3 months and they have not been shipped yet. They have put us in contact with a shipping company that is becoming much more complicated and they are asking for additional wire transfer money which was not disclosed at the time of purchase. This company is a scam I want our money back
1.00
Very Poor

Date of publication
21/02/2019
Date of order
18/12/2018
21/02/2019
Thanks for the excellent service
5.00
Excellent

Date of publication
20/02/2019
Date of order
12/01/2019
20/02/2019
delivery was on point. goods nice. no interaction with customer services.
3.67
Good

archiproducts.com/en

archiproducts.com/en was certified by Trusted Shops on 01/08/2016.

Contact
Via Loiacono, 20 B
70126 Bari
Italy
Tel: +39 080. 5543553
Fax: +39 080. 9995130
orders@archiproducts.com
archiproducts.com/en
Owner
Edilportale.com SpA
Via Loiacono, 20 B
70126 Bari
Italy
Authorized representative
Ferdinando Napoli
You can find reviews for other websites from this company here:
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with archiproducts.com/en in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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