archiproducts.com/enReviews

Very happy

Perfect and fast service

Amazing handmade product and packaged wonderfully for the long journey to the US. Love my goccia lights!

Awful company, incompetent and inexperienced in terms of customer service and delivery

Siete i migliori!!!

Ordered interlocking tiles May 27th. On the 30th I asked if I could add a few more to order but was told it couldn't be amended. Tiles arrived 9th June but 17 of 24 were damaged. They responded quickly so I sent photos. On June 11th I was told they would order 17 replacements. On 22nd I emailed as I had not heard anything. Got reply next day to say they were going to email Onek. Nothing since.

I received a glass light which broke while in transit. Communicated this to Archiproducts and they were very kind and open to replace the item. Packing also significantly improved to protect the fragile item. Two thumbs up! Will definitely shop with them again!

My item never shipped, and when I asked to cancel the order after over two months of patiently waiting the company refused. I was told I could wait to receive the item once it ships at an undetermined date, pay for the return shipping myself from the US to Italy, and then start the refund process. Save yourself the headache don’t order from here.

Great service, great delivery and great product. Would strongly recommend to family and friends. I love it!!

Goods arrived as described. Delivery was a little longer than promised but considering Covid situation not surprising. proactive communication would have helped.

Perfect, no problems at all.

Excellent service and table is everything we hoped. The storage section is NOT waterproof so something to keep in mind when keeping it out in the garden even though it states indoor or outdoor.

Overall very good experience. Will possibly use it again.

All good, this time delivery take longer, but completely understandable due the world current situation. Thanks to all the archiproducts guys who stayed online and caring of customers in such difficult times we had to go through.

Good

Excellence requires no comment.

The service I receive from archiproducts.com is always excellent - my latest order arrived from Milan as easily as if it had been sent from just around the corner here in Yorkshire! (much appreciated in these difficult times)

Due to the coronavirus, the goods was delivered late. However, the deliver team sent the delivery updates regularly. I love this service as it made me no more worry about the delivery status.

Simple website to use. Excellent products

Beautiful product, good follow up and communication.