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Reviews for archiproducts.com/en
3.60/5.00
Good
How is the rating calculated?
What other customers say about their experience with archiproducts.com/en
2 days ago
Design is not an easy thang to do online. They have done it exceptionally well. I go there daily.
4 days ago
I am very satisfied with the delivered goods and also with the delivery time.
6 days ago
It was ok, the product Had some scratches
8 days ago
still no delivery and no response on my query for an update on status send to you. Is an order already paid for 1.600 euro!!
Answer by archiproducts.com/en
7 days ago
Dear Bruno, I am sorry for the delay in shipment of your order. The logistics dpt informed me that your order has arrived our warehouse and that we are preparing the documents for the shipment of your GANTlights [C1] OXIDISED COPPER to your address. Anyway we checked in our system and the after-sales staff answered your request on 7th September. We hope you can enjoy your order. Regards
8 days ago
I have ordered several items from archiproducts , and have always been more than pleased with both the service and the goods. The items are extremely high quality and very well packaged. I can’t recommend this store highly enough .
8 days ago
I bought a very expensive chair, they charged from my credit card right the way and after 3 weeks they sent a message saying that my order was canceled. They didn't say when I'll get my money back. They don't answer my emails. I'm almost believing that this store is a scamp.
10 days ago
I love my Ambivalenz folding wooden chair!
12 days ago
Over three months waiting for deliveries that on the website say they have been shipped
Customer service doesn’t have a telephone! And takes ages to respond to any email
An expensive stone shower base crack after 1 month of being installed and no way to activate warranty. I’ve spent huge amounts of money in Archiproducts, no special care for good customers.... it’s an absolute disaster!
Answer by archiproducts.com/en
11 days ago
Dear Customer, we are really sorry to read this message since our after sales dpt has always answered to your e-mails on 19th/20th/26th August and on 11th and 14th September. As explained delivery to your address in Switzerland has experienced a delay because of bureaucracy imposed by the Swiss customs. Your orders are in transit with our specialized transporter and they will call you directly.
12 days ago
Order didn’t come complete as ordered and staff from Archiproducts didn’t had idea that they didn’t send all what is ordered.They blame producer of goods now that they didn’t pack everything.
They don’t answer on e-mails.I had to send 6 e-mails before they answered.
They even don’t want to answer me when the rest will be shipped!!!
I will never ever buy anything thru this company.
14 days ago
I have not received the goods. I have emailed the shop for an update but they have not responded. I have not received any confirmation or tracking information that the goods have been shipped. This is very poor customer service. The seller sends numerous emails weekly with details of new products but seems unable to fulfil orders. Very Disappointed.
15 days ago
Several times the products were not available, after long period of waiting
16 days ago
Products have taken over 2 months to deliver and they are only glasses really perplexed by the entire proposal really
18 days ago
Have been waiting for the chairs already 8 weeks and after requesting more info on delivery, I received a "computer mail" stating it will take 2-3 weeks more. No personal customer service.
Answer by archiproducts.com/en
16 days ago
Dear Bert, We are really sorry for the delay in the production of your order but because of Summer holidays the production and the shipment of the goods of most companies are experiencing some delays. On 1st September we informed you that the producer still needs 2-3 weeks for the production of your order. We really apologize for this inconvenience. Best regards
24 days ago
Good experience
25 days ago
Hi, in July 2020 we placed an order on two amazing Karman wall lamps. Both packages received in Russia in 6-7 weeks which was ok for us. The shop did additional internal packaging to secure the lamps in the boxes and thus the products were delivered 100% safe. I would like to thank Archiproducts team for sound offers, excellent customer service and great experience with the shop!
1 month ago
Great service, quick delivery
1 month ago
Product received in time and extremely well packed taking into account the fragility of the item.
1 month ago
Shame!
1 month ago
Excellent shopping experience despite a delay in delivery due to the pandemic. But we understood it's an exceptional moment in history in which delays should be acceptable.
1 month ago
Bad communications , extremely long delivery
Reviews for archiproducts.com/en
3.60/5.00
Good
How is the rating calculated?
Trustmark for archiproducts.com/en
Status:
certified since: 01/08/2016
updated on: 24/09/2020
archiproducts.com/en is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
Secured by a guarantee
At archiproducts.com/en you can use guarantee from Trusted Shops and protect up to €2,500 . Find out more
Details about archiproducts.com/en
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Contact
Edilportale.com SpA
Via Loiacono, 20 B
70126 Bari
Italy
Authorised representative
Ferdinando Napoli