Certificate for archiproducts.com/en
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Certified shop
This shop fulfils the Trusted Shops quality criteria (Details). -
Money-back guarantee
(Details) Protected for 30 days by the Trusted Shops guarantee (Details). -
Customer Service
If you have any questions, contact the online shop or, if necessary, Trusted Shops.
Approved on
01/08/2016
Valid until
31/07/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Managing Director Trusted Shops GmbH
Reviews for archiproducts.com/en
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- Delivery
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- Goods
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- Customer service
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Experience with archiproducts.com/en
Just received my Covo pendulum clock and not only is it badly damaged but the pendulum is missing I'm hoping that customer service can assist.
archiproducts.com/en replies: 07/07/2017
Dear Customer,
Thanks for your e-mail.
We are already trying to solve this problem with your support.
Our Customer Service is at your complete disposal.
Best regards
Unfortunately we have a serious problem with our product, which is impossible to fit together for an unknown reason I sent photos and description to the firm FABBIAN, but no response
Nevertheless I had helpful sustain from Claudia ( Arciproducts Store Staff)
They are now trying to get explanation from the firm FABBIAN
I am still expecting an answer.
Regards
JBorzykowski
Nevertheless I had helpful sustain from Claudia ( Arciproducts Store Staff)
They are now trying to get explanation from the firm FABBIAN
I am still expecting an answer.
Regards
JBorzykowski
archiproducts.com/en replies: 13/07/2017
Dear Customer,
Thanks for your e-mail. The Customer service is always at your disposal for any problems. You can contact us by e-mail from Monday to Friday from 9:00 am to 6:00 pm.
Catalogue work very well as well as ordering process. Delivery was within provided dates and item was carefully packed and 100 in good shape.
And price was very attractive comparing to other offers on internet.
Very good experience.
And price was very attractive comparing to other offers on internet.
Very good experience.
All worked out just as I had hope with one small exception and that was that the delivery was late with 2 weeks and the boxes were damaged. Luckily there was no damage on the furniture
Good, but there should be more product prices on the site and I'd spend more money. Simple. Almost everything I like doesn't show a from price and I don't have time to get quotes etc.
Delivery time was 2 weeks but the chairs are everything I expected and more. Customer service is also great, expected time of arrival and details are on the money.
Livraison : Délais et mise en relation avec le livreur Dramatique. 2 semaines pour recevoir le colis avec plusieurs rappels à TNT international pour contacter le livreur et non respect des créneaux horaire demandé.
Produit : Qualité Décevante (fixation non alignée, aucune glissière ou coulisse, problème de cotes...).
Très mauvais rapport qualité prix (à ce prix de l'escroquerie).
Produit : Qualité Décevante (fixation non alignée, aucune glissière ou coulisse, problème de cotes...).
Très mauvais rapport qualité prix (à ce prix de l'escroquerie).
Everything was just perfect
Archiproducts has a great selection of quality furniture.
Archiproducts has a great selection of quality furniture.
The package arrived earlier than expected which is great. The product ordered is as shown on the website.
we received the goods on but could not yet look if anything is OK. But the first look is excellent.
The delivery was difficult. The first announcement for estimated delivery has been 6-10th march. We travelled from Basel to Tessin to be there,when it will be delivered. Nothing. 2nd estimation: 9-14th march. Nothing.3rd estimation 29th march to 3rd april: then a phone call: we deliver:20th march
The delivery was difficult. The first announcement for estimated delivery has been 6-10th march. We travelled from Basel to Tessin to be there,when it will be delivered. Nothing. 2nd estimation: 9-14th march. Nothing.3rd estimation 29th march to 3rd april: then a phone call: we deliver:20th march
Website still needs some refinement when entering price. Offers accepted don't show up until the last step, which is confusing.
Once our credenza arrived in the US, the freight company representative was fabulous and kept in touch as the piece cleared custom in New York and was transferred to our home in Pittsburgh and arrived in perfect condition. The one thing that frustrated us was not knowing when it was likely to arrive in the US. It arrived in a huge crate outside our house, and we had to move it ourselves - be aware
Purchase came as described in perfect,mint condition,package was vey well wrapped and protected from transport.I am satisfied with this purchase and its prompt delivery
Ivan
Croatia
Ivan
Croatia
Very helpful and good, fast communication. Delighted with our 366 concept chair which arrived within a week of ordering. I will consider using this company for future purchases.
archiproducts.com/en
archiproducts.com/en was certified by Trusted Shops on 01/08/2016.
Contact
Via Loiacono, 20 B
70126 Bari
Italy
70126 Bari
Italy
Tel: +39 080. 5543553
Fax: +39 080. 9995130
orders@archiproducts.com
Fax: +39 080. 9995130
archiproducts.com/en
Owner
Edilportale.com SpA
Via Loiacono, 20 B
70126 Bari
Italy
Via Loiacono, 20 B
70126 Bari
Italy
Authorized representative
Ferdinando Napoli
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Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with archiproducts.com/en in their own words.
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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor
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