Certificate for archiproducts.com/en

No. X3138F39197D7C74DDF46810DB0269000
 

Approved on
01/08/2016
Valid until
31/07/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for archiproducts.com/en



Good

4.36/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 119 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 156 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
22/01/2018
Date of order
11/11/2017
22/01/2018
I knew at the time of ordering that it takes 7 to 8 weeks to get these products but it took 11 weeks before Fedex finally delivered them. But the Ton Ironic chairs are exactly what I imagined and expected, high quality, classic and beautiful. Buying them was a long term plan, so it did not matter to wait for a but longer than expected. I recommend Archiproducts to everyone.
4.33
Good

Date of publication
22/01/2018
Date of order
29/11/2017
22/01/2018
very pleased about all the services
5.00
Excellent

Date of publication
20/01/2018
Date of order
04/11/2017
20/01/2018
N g enough
2.67
Fair

Date of publication
19/01/2018
Date of order
15/10/2017
19/01/2018
1st class quallity products and service.
5.00
Excellent

Date of publication
12/01/2018
Date of order
20/11/2017
12/01/2018
There were some serious problems with customer service over delivery of product - but archiproducts were eventually responsive and took steps to chase up on the shipment. I received the product too late for the original purpose (a Christmas present) but I am still satisfied with it and so will use it myself. I do appreciate things can go wrong, so I have updated my rating to reflect this
4.00
Good

archiproducts.com/en replies: 16/01/2018
Dear Customer, we are very sorry for this delay. We organized the shipment on 6th December, but unfortunately the transporter had some difficulties in reaching the warehouse of the producer and therefore we organized a new shipment later when we found a solution with the producer. We hope that you can enjoy your prints and that you can find new interesting products on our website. Best regards

Date of publication
10/01/2018
Date of order
13/11/2017
10/01/2018
I would have known that my delivery was in late for Christmas: it was a present
4.00
Good

Date of publication
07/01/2018
Date of order
14/12/2017
07/01/2018
Nice product, delivery took some time.
4.33
Good

Date of publication
07/01/2018
Date of order
22/11/2017
07/01/2018
top
5.00
Excellent

Date of publication
06/01/2018
Date of order
24/11/2017
06/01/2018
It's not the first time i shop with archiproducts. every time it's a good experience and i'm really satisfied with the service.
5.00
Excellent

Date of publication
04/01/2018
Date of order
12/11/2017
04/01/2018
Delivery was delayed a few weeks with no notification but once I (easily) got into contact with them they were responsive and everything went smoothly. Overall happy with everything.
4.00
Good

Date of publication
04/01/2018
Date of order
26/11/2017
04/01/2018
prima
4.00
Good

Date of publication
02/01/2018
Date of order
05/11/2017
02/01/2018
Quick response to emails, honest shipping information, and I love the product
5.00
Excellent

Date of publication
01/01/2018
Date of order
16/12/2017
01/01/2018
Sono contento grazie
5.00
Excellent

Date of publication
29/12/2017
Date of order
13/12/2017
29/12/2017
Disappointed
2.67
Fair

Date of publication
27/12/2017
Date of order
30/10/2017
27/12/2017
Servizio eccellente Prodotti bellissimi e customer service molto professionale
Davvero complimenti, sarà sempre il mio riferimento per acquisto di arredi e complementi di design.
5.00
Excellent

Date of publication
25/12/2017
Date of order
25/11/2017
25/12/2017
Timing of delivery was according to my expetactions
4.33
Good

Date of publication
24/12/2017
Date of order
05/12/2017
24/12/2017
top
5.00
Excellent

Date of publication
23/12/2017
Date of order
26/11/2017
23/12/2017
Item arrived in time. Satisfied with the customer service agents who were very responsive and efficient.
4.00
Good

Date of publication
23/12/2017
Date of order
03/12/2017
23/12/2017
J'ai été déçu de ne recevoir qu' un objet sur deux faute de disponibilités que le site n'indiquait pas
Les frais ont donc été plus important
3.33
Fair

Date of publication
20/12/2017
Date of order
15/11/2017
20/12/2017
The goods of my last order were sent to the delivery address of my previous order Now I have to arrange the correct delivery on my own
2.67
Fair

archiproducts.com/en replies: 21/12/2017
Dear Customer, We are sorry for this situation but we use the delivery address our Customers write in the system during the purchase process. Anyway as in the agreement made with you on 14th December, we can exceptionally organize a second shipment from the wrong adressee to the correct one. Please inform us when we can proceed with the second shipment. We stay at your disposal. Best regards

Date of publication
17/12/2017
Date of order
27/11/2017
17/12/2017
Everything ok, good Quality, the only point: The description (of mounting) is only in Italian language available.
5.00
Excellent

Date of publication
16/12/2017
Date of order
16/11/2017
16/12/2017
Good quality and good price Long delivery.
4.67
Excellent

Date of publication
09/12/2017
Date of order
19/11/2017
09/12/2017
As usual very good communication
5.00
Excellent

Date of publication
04/12/2017
Date of order
14/10/2017
04/12/2017
ottimo venditore
5.00
Excellent

Date of publication
02/12/2017
Date of order
11/11/2017
02/12/2017
Perfectly wrapped and very happy with my goods
5.00
Excellent

Date of publication
27/11/2017
Date of order
01/10/2017
27/11/2017
We ordered our Tolix Y bench from archiproducts, delivery time was accurate as mentioned and traceable all the way through via FedEx. Impressed also with the customer service both before and after making the purchase, prompt replies were given to queries. Would recommend :)
5.00
Excellent

Date of publication
27/11/2017
Date of order
23/09/2017
27/11/2017
Wrong product sent and received damages. Customer service eventually accepted it was an error and sent correct item.
4.00
Good

Date of publication
25/11/2017
Date of order
20/10/2017
25/11/2017
Thank you very much
5.00
Excellent

Date of publication
20/11/2017
Date of order
21/09/2017
20/11/2017
Delivery was more then a week late.in the evening, after 20.00, was very uncomfortable, because it's prohibited to receive big goods at this time at this residence. They refused to pick up the boxes to the apartment, wanted to leave them at the entrance of the building, it was a very unpleasant surprise. bed is not stable, it moves , can break and fall down. High price but not so high quality.
2.33
Poor

archiproducts.com/en replies: 21/11/2017
Dear Customer, we are sorry for this delay, but we organized the shipment with a specialized transporter and they take more time than express couriers. Regarding the delivery, unless otherwise specified, Edilportale's shipping policy provides delivery to the Client at street level. As regards the problems with your bed, you can open a claim by writing on store-support@archiproducts.com. BR

Date of publication
20/11/2017
Date of order
18/09/2017
20/11/2017
The customer service is excellent; delivery on two products was slow and inadequate to protect the items, but replacement items were provided. The objects themselves are beautiful.
4.33
Good

Date of publication
16/11/2017
Date of order
22/10/2017
16/11/2017
Good article but it took more than 10 days for delivery
3.00
Fair

archiproducts.com/en replies: 17/11/2017
Dear Customer, Thanks for your e-mail. We checked your order and we sent you the shipping confirmation during the estimated delivery dates and you received it 3 days after having sent you the e-mail. We hope that you enjoyed the item and that you can be our Customer again We stay at your disposal Best regards.

Date of publication
13/11/2017
Date of order
20/09/2017
13/11/2017
Everything great, except lead times are often long and end up being even longer.
4.67
Excellent

Date of publication
10/11/2017
Date of order
26/08/2017
10/11/2017
Zamówienie doszło z przeszło miesięcznym opóźnieniem.
4.00
Good

archiproducts.com/en replies: 13/11/2017
Dear Customer, thanks for your review and for having chosen Archiproducts. We are sorry for this delay, but products bought on our website are not in stock and therefore some delays can occur during the production. We hope that you can find new interesting products on Archiproducts and that you can be our Customer again. We stay at your disposal. Best regards

Date of publication
29/10/2017
Date of order
20/07/2017
29/10/2017
The product I bought was as described & good quality - so very happy. Delivery a bit later than scheduled and communication a bit slow. But otherwise recommend this site & their products
4.33
Good

Date of publication
29/10/2017
Date of order
22/09/2017
29/10/2017
Very good.
5.00
Excellent

Date of publication
24/10/2017
Date of order
07/10/2017
24/10/2017
Very good communication and prompt delivery.
5.00
Excellent

Date of publication
24/10/2017
Date of order
09/09/2017
24/10/2017
we had a small problem, but they did everything very good and quick.
5.00
Excellent

Date of publication
19/10/2017
Date of order
07/07/2017
19/10/2017
good product, good price, good service but long delivery.
4.00
Good

Date of publication
15/10/2017
Date of order
21/09/2017
15/10/2017
Did not attempt to deliver the goods on the listed delivery ate. Didn't even bother to inform or update me on the late delivery. They are not able to give an absolute date of delivery date. It's a nightmare.
1.00
Very Poor

archiproducts.com/en replies: 16/10/2017
Dear Customer, As stated in the e-mails we sent you in these days, we are monitoring your order and we gave it the priority in the shipment so that you can receive it as soon as possible. Products bought on our website are not in stock but they are tailor-made and therefore some delays can occur during the production. We are trying to do our best with your order and we stay at your disposal.

Date of publication
12/10/2017
Date of order
16/08/2017
12/10/2017
Lovely lights. Had seen in Italy so had to search for them. Best price found and service as described. Very pleased.
5.00
Excellent

archiproducts.com/en

archiproducts.com/en was certified by Trusted Shops on 01/08/2016.

Contact
Via Loiacono, 20 B
70126 Bari
Italy
Tel: +39 080. 5543553
Fax: +39 080. 9995130
orders@archiproducts.com
archiproducts.com/en

Owner
Edilportale.com SpA
Via Loiacono, 20 B
70126 Bari
Italy
Authorized representative
Ferdinando Napoli
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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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