trhayes.co.ukReviews

: 1,451Excellent

4.92

Reviews for trhayes.co.uk

352 verified reviews in the last 12 months

1,451 total reviews
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the most relevant positive review


7 months ago
We needed a new office chair, TRHayes were the only shop locally that has a good selection, set up in a designated area, with plenty of choice, at various prices. Alan D, the salesman, gave us all the information and help that we needed. He made the purchase experience enjoyable! He arranged the delivery, which for our area was free of charge - a bonus. The store contacted us the day before delivery, giving us the 2 hour time slot for delivery. This was very helpful. Delivery was done the next day by Nate and Max. They assembled the chair, and put it in the study & explained how to work it. They were proficient, courteous and disposed of all packing materials. 10/10 The downside - we noticed that on one side of the chair back the stitching had caused some puckering of the leather. Overnight, in a warm room, there was no change. I photographed the chair, and went into the store. I explained to another salesman the issue, showed him the photo. He said it would be possible to exchange the chair & he would discuss it with Alan when he was back the following day. This was all arranged, and we were given a date & time slot for delivery. Steve, the delivery driver, came today. He had brought 2 identical chairs, so we could choose which one we wanted. He assembled the chair for us & explained how it worked & did a demonstration. He was extremely helpful and took the original purchase back to the store, together with all the packaging. A very good service from Hayes. We have used them before and had good service & will do so again. Although there was a bit of a problem with the chair, it was quickly rectified with no quibble. Well done to all. Thank you.
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2 months ago
On 30 September 2021 I ordered a sofa bed. It finally arrived on 5 April 2022 and was the wrong size. I couldn’t believe that TR Hayes didn’t check that the item was correct when it arrived into your warehouse. It was therefore delivered and I immediately spotted it was too small, too small in fact by two sizes. I am sick and tired of hearing about European problems etc, etc, I appreciate there have been worldwide issues, but a lack of communication is not acceptable on the part of TR Hayes. I do not feel like a valued customer at all. I have had zero communication from TR Hayes. I have called several times to ask when my correct sofa bed is to be delivered and I’m told middle of June, which we’re now at. I bought another sofa the other week at your pop up store in the Southgate shopping area and enquired then if there was any news about the sofa. I have paid £1,329 for this sofa bed and I’m massively unimpressed by your total lack of customer service. It really isn’t up to me as the client to be ringing the store to be asking for an update on my order. I have heard nothing at any point from Bruce the sales man. He’s obviously thrilled he got his commission and doesn’t give a damn. I’ve bought quite a bit of stuff from TR Hayes and this really isn’t good enough. I have been the person doing all the chasing. I’ve been ringing and emailing TR Hayes. In fact I emailed a complaint yesterday and asked for the name of the Managing Director. Heard nothing back from them at all.
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Reviews for trhayes.co.uk

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 Verified review
3 months ago
Sale and delivery went extremely smoothly. Mark O as the salesperson was very efficient and absolutely reliable. The sofa was delivered by Steve and Nate who did their utmost to get the sofa through some narrow doorways- very helpful. We were very pleased with the whole process and the quality of the sofa.
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3 months ago
Great service from TR Hayes once again , delivery and assembly by Steve & Jake was excellent !
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3 months ago
We always visit T R Hayes to find good quality furniture. The sales team are knowledgeable, friendly and willing to go the extra mile. The delivery team are polite and courteous, taking care with the items being delivered. Highly recommended.
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3 months ago
We found Suzanne really helpful and efficient in the shop. The range of Ercol products was really good and excellent value for money (we did compare prices!). Sam and Nathan were excellent with the deliveries. Excellent products! Excellent staff! Great all round service!
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3 months ago
The salesperson (Steve B) was particularly helpful on the many times we visited the bed department. He ran through all the options, loaned us colour swatches and ensured we got exactly what we wanted for both mattress and base. The 2 delivery guys (Steve and Jake) were absolutely fantastic. They arrived when other work was being done in the porch, but worked around that and ensured the mattress and base were put exactly where I wanted them. They were able to ascertain that as I wasn’t installing the items straight away, that they were best left in the protective packaging. They also suggested marking the delivery note as unchecked which I did and even went as far as to suggest I ring Hayes when I was ready to install the bed and they would do their best to return to move the bed to where it was required. They couldn’t have been more helpful. Super guys.
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3 months ago
Fantastic from viewing in showroom to delivery of goods Polite, efficient service from Caroline and amazing delivery by Max & Kris Thank you!!
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3 months ago
Delivered within the specified time. Extremely helpful and considerate delivery men, Max and Chris.
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3 months ago
We have bought furniture from T R Hayes before and were impressed by the service we received so they were the obvious store to go to when we discovered the chairs that we had in mind. Once again we received excellent service.
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3 months ago
Hayes did everything they told us and kept to delivery times. The delivery men were extremely polite and efficient but we believe they perhaps were carrying too heavy a load and perhaps there should have been another person to help
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4 months ago
Great instore service by Alan...Followed up by great delivery service by Kris & Arron.
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4 months ago
Excellent and knowledgeable staff plus delivery staff are also great.
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4 months ago
My whole experience with TR Hayes has been excellent and I would recommend them to anyone. From the moment I first called the store, Steve B was efficient and polite. Although the chair I wanted had a long lead time for delivery (due to Brexit and covid), I decided to wait for it as Steve had been so helpful. I'm glad I did - it's exactly what I wanted, and Sam and Nate who delivered it were great, assembling it quickly and neatly right there and then. Thank you to the whole team.
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4 months ago
Excellent advice from salesman Darren. Delivery by Sam and Nate extremely quick and efficient. They demonstrated how to extend our table before leaving. Great all round experience
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4 months ago
Customer service was great and delivery went without an issue. The only negative point was the wait for the items to be delivered (nearly 4 months)
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4 months ago
I recently purchased a Himolla leather reclining chair after a visit to the store. There was an extensive choice of such chairs in the showrooms, from a variety of manufacturers and after much testing and deliberation, I decided on the Himolla as it seemed by far the most comfortable. The salesman (Alan) was very helpful, providing the right amount of advice whilst allowing me to make my own decisions. It was a thoroughly pleasant experience. At the time of purchase, I was advised that as the chairs were made to individual order, there would be a16-18 week delivery time. In the end, it was slightly less than that which is obviously a bonus. A delivery slot was agreed upon, but due to a cancellation, the delivery team (Steve and Max) were early (not a problem). The delivery itself was conducted very efficiently and professionally according to my wife, and I arrived home to find my lovely new chair positioned exactly where I wanted it and in perfect condition, as I would have expected. Overall, the entire experience left nothing to be desired, and I heartily recommend both the Himolla Mosel chair and TR Hayes.
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4 months ago
As always, superlative service from initial engagement as we looked for a sofa, to the guidance and advice from Ben G, as we made our choice, and then the follow up arrangements for delivery. Delivery and assembly ably and efficiently done by Kris and Nate. Thank you, and keep up the excellent work!
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4 months ago
I have recently bought a divan bed and a mattress from TR Hayes. Phil B in the shop in Bath gave me a good deal and suggested exactly the products that I needed. He made the process very easy. The delivery was quick and punctual. Kris and Nate did a good job maneuvering all pieces into my flat. I cannot comment on the quality of the products, as I have not yet slept in the bed.
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4 months ago
Great local furniture store with a great selection of products and excellent customer service. We last dealt with Phil in the store and with Steve & Nate for delivery…all excellent.
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4 months ago
Julia was amazing. So helpful, took us all over the store showing us lots of options,and eventually finding our perfect furniture.
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4 months ago
Happy to support a local business and appreciated being able to try before you buy in the shop. The goods arrived before they were expected and were promptly delivered by a friendly delivery team of Steve and Nate
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