trhayes.co.uk
Reviews:

269 reviews in the last 12 months1,913 total reviews  

4.95
Excellent
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Top positive review

10 Aug 2023
 Verified review
We live in North Yorkshire and found this wonderful furniture store whilst visiting Bath…….what a find ! An amazing selection of traditional and contemporary furniture, displayed beautifully over many floors. Sally, a most pleasant sales lady, helped us to make our choice of table, chairs and sideboard - her extensive knowledge of all the ranges was so helpful and her input most valuable and welcome. Delivery was arranged by Stuart ( of dispatch)…..so lovely to speak to an actual person - who was charming and most accommodating. Our furniture arrived yesterday, transported and delivered by Sam and Jake who were most pleasant and helpful…… even though the trip took them almost 5 hours , they assembled the table and demonstrated how it extends and then positioned everything as I requested- nothing was too much trouble and we are delighted with our new furniture…..it looks perfect in our new kitchen diner. Many thanks to the whole Hays team…….it has been a joy to shop with a company where customer service is their priority……..we'll definitely be returning soon !

Top negative review

1 Feb 2024
 Verified review
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen! However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
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Reviews for trhayes.co.uk

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6 Feb 2024
 Verified review

quality products and good service to match

We have just had a delivery of a new Parker Knoll chair. Another good Hayes delivery team, Paul and Phil are both efficient and courteous which adds to the quality service provided by TR Hayes. Peter G Bath
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6 Feb 2024
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Great Customer service and incredibly Knowledgeable

Many thanks to Sally who really helped us with the very difficult task of buying a new bed. There are so many options and Sally was very patient with our many questions. It did take a few hours, but with Sally's help and the help of another chap (sorry can't remember his name) we made our purchase. The 8 -12 weeks we were given for delivery ended up only being 4 weeks, so we are now in possession of our new bed that was delivered and set up by Frank & Dom, who were a delight. From start to finish we were so glad that we had bought from a local company. A good thing to know is that we only had to pay a deposit , whereas the likes of John Lewis want the full payment at the time of order!!
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CH
Chris H.
Trowbridge
6 Feb 2024
 Verified review

Our new Moonrise Swivel Rocker

Very pleasant staff in the shop, both sides of the road and complimented by a very good delivery team of Frank and Marcus. Well done T R Hayes
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5 Feb 2024
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We've just had our new suite delivered by Frank and Marcus. We were very pleased. They did a great job and were very helpful.
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4 Feb 2024
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Excellent range and service...

Julia in store couldn't have been more helpful. Our Ercol sideboard was delivered quicker than expected by Frank and Marcus, who also were an absolute credit to the company. It's great knowing that we have such a good, family owned local business.
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31 Jan 2024
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Delivery team - Frank & Dom

Delivery of my 2 large sofas by Frank & Dom yesterday was brilliant. A friendly and cheerful pair who made the experience a delight. Nothing was too much trouble and sofas moved from van to sitting room and installed with ease and without any hassle. Five star team. Thank you Frank & Dom
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SD
30 Jan 2024
 Verified review

Good experience

Great experience in store by Phil for order and great delivery by Frank & Dom who removed old bed base and set up new unit. They adapted headboard to fit lower base which was helpful..
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29 Jan 2024
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Excellent service

We had excellent service from the Salesperson, Phil, who took us to just the right sofa we were looking for having described what we were after. He was knowledgeable and helpful as we selected the fabric from the many choices. The sofa arrived within a month of ordering and as a bonus was British-made. It was delivered by Frank and Dom who were also very friendly and were able to successfully remove the old and bigger sofa without any kind of damage even though there was little room to spare..
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26 Jan 2024
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Marcus & Frank were very helpful and obliging during their short visit - even keeping the dog amused while they worked!
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26 Jan 2024
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Patience and fantastic

Will and Mark were excellent and very patient as I made my mind up which bed to buy. The delivery team were absolutely fantastic, took care carrying the bed pieces upstairs and put it together very quickly, perfectly. They helped me with a bit of storm damage, they are superstars.
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26 Jan 2024
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Frank (senior, director of operations) and Marcus (junior) delivered 2 bookcases today. They did a superb job manoeuvring them to the 3rd floor around tight bends of the narrow staircase! It looked impossible from where we stood, but with dexterous angling, they did it. We are hugely impressed and most appreciative. Mr & Mrs Beazer
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25 Jan 2024
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We have had three deliveries recently and on every occasion your delivery men have been fantastic. They were always helpful, polite and went the extra mile. Thank you
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23 Jan 2024
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Paul and Dom were very helpful delivering our sideboard today.
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22 Jan 2024
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Skovby round dining table

Very pleased with Skovby round dining table and chairs as well as in-shop service and professional delivery from Frank and Paul.
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22 Jan 2024
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William was so helpful, knowledgeable and very importantly good humoured and T R Hayes have a great range of British made products.
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22 Jan 2024
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20 Jan 2024
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We found Ben delightful and very helpful in choosing our new sofa and chairs, he was not in the least bit pushy. The delivery service was very good and communication excellent. Frank and Paul who delivered the furniture were helpful and very professional. We would certainly shop at TR Haynes again after such a positive experience.
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18 Jan 2024
 Verified review
Excellent in store service very helpful and patient Delivery drivers efficient and considerate
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18 Jan 2024
 Verified review

Really great store and staff.

Great advice from Darren and Paul when looking for a bed and a sofa. Fabulous furniture delivered quickly and conveniently. Frank and Paul were really considerate and careful when delivering in the house. Most of all everyone is polite and pleasant. Thank you all.
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17 Jan 2024
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Frank and Paul the delivery guys were great ! so helpful and cheerful, even cleared all the rubbish away too ! The bed and headboard look great.
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