trhayes.co.ukReviews

: 1,451Excellent

4.92

Reviews for trhayes.co.uk

352 verified reviews in the last 12 months

1,451 total reviews
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the most relevant positive review


7 months ago
We needed a new office chair, TRHayes were the only shop locally that has a good selection, set up in a designated area, with plenty of choice, at various prices. Alan D, the salesman, gave us all the information and help that we needed. He made the purchase experience enjoyable! He arranged the delivery, which for our area was free of charge - a bonus. The store contacted us the day before delivery, giving us the 2 hour time slot for delivery. This was very helpful. Delivery was done the next day by Nate and Max. They assembled the chair, and put it in the study & explained how to work it. They were proficient, courteous and disposed of all packing materials. 10/10 The downside - we noticed that on one side of the chair back the stitching had caused some puckering of the leather. Overnight, in a warm room, there was no change. I photographed the chair, and went into the store. I explained to another salesman the issue, showed him the photo. He said it would be possible to exchange the chair & he would discuss it with Alan when he was back the following day. This was all arranged, and we were given a date & time slot for delivery. Steve, the delivery driver, came today. He had brought 2 identical chairs, so we could choose which one we wanted. He assembled the chair for us & explained how it worked & did a demonstration. He was extremely helpful and took the original purchase back to the store, together with all the packaging. A very good service from Hayes. We have used them before and had good service & will do so again. Although there was a bit of a problem with the chair, it was quickly rectified with no quibble. Well done to all. Thank you.
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2 months ago
On 30 September 2021 I ordered a sofa bed. It finally arrived on 5 April 2022 and was the wrong size. I couldn’t believe that TR Hayes didn’t check that the item was correct when it arrived into your warehouse. It was therefore delivered and I immediately spotted it was too small, too small in fact by two sizes. I am sick and tired of hearing about European problems etc, etc, I appreciate there have been worldwide issues, but a lack of communication is not acceptable on the part of TR Hayes. I do not feel like a valued customer at all. I have had zero communication from TR Hayes. I have called several times to ask when my correct sofa bed is to be delivered and I’m told middle of June, which we’re now at. I bought another sofa the other week at your pop up store in the Southgate shopping area and enquired then if there was any news about the sofa. I have paid £1,329 for this sofa bed and I’m massively unimpressed by your total lack of customer service. It really isn’t up to me as the client to be ringing the store to be asking for an update on my order. I have heard nothing at any point from Bruce the sales man. He’s obviously thrilled he got his commission and doesn’t give a damn. I’ve bought quite a bit of stuff from TR Hayes and this really isn’t good enough. I have been the person doing all the chasing. I’ve been ringing and emailing TR Hayes. In fact I emailed a complaint yesterday and asked for the name of the Managing Director. Heard nothing back from them at all.
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Reviews for trhayes.co.uk

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2 months ago
We had ordered a dining room table and 6 chairs back in late February with a 12 week delivery time. Unfortunately the chairs got delayed but TR Hayes kindly loaned us a set of 6 chairs until our new ones come in. The table arrived today and Steve and Sam from TR Hayes soon had it together and positioned as requested. A top job from the guys.
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2 months ago
The usual top quality service from TR Hayes. Suzanne the salesperson was friendly and very informative. The delivery drivers, Christoff and his colleague were great. They put the Hypnos bed together for me and disposed of all the cardboard etc. They were cheerful and polite, a pleasure to have in the house. TR Hayes are the must go to store and are always at the top of my list when looking for furniture and carpets.
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2 months ago 
by Y I.
From our buying experience with Julia, to our delivery experience with Steve and Kris everything has been excellent. Help, advice and patience to assist our decision from Julia, without sales pressure, making our shopping experience a pleasure. Our delivery arrived a.m. as advised and our suite was delivered with care and respect to our home and our purchase. All staff are a credit to the company. As with our previous purchase, this time also another professional experience with T R Hayes
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2 months ago
We ordered a new bed + mattress, and a separate headboard. Julia served us, and did warn us there would be a wait for these items, but we were prepared to wait. Delivered today by Steve and Jake. Very happy with the whole experience. We always try TR Hayes first for furniture, as their service is very good, and prices usually very competitive.
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2 months ago
Purchased a mattress and the advice given in relation to our needs was very helpful. Always best to purchase from an established business and not from so many that are here today and gone tomorrow.
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2 months ago
A lovely pop up shop. It has great furniture and knowledgeable staff. Steve and Max did a fast professional delivery. Thank you T R Hayes.
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3 months ago
First class service as we have come to expect over the years.
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3 months ago
Exceptional service from being to end ⭐️⭐️⭐️⭐️🌟+ Thanks to JULIA Delivery by SAM & AARON - Was seamless ⭐️⭐️⭐️⭐️🌟
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3 months ago
I now have all the carpets fitted, they look great, so thanks to the carpet team Curtains have also been hung and look great so thanks to the curtain team. All the Nantes furniture(5 pieces) have been delivered and I'm very pleased. Must say a big thank you to Steve here who was so friendly, helpful and patient. He also helped with chair and small chest for the bedroom. Still to come is sofa and chair, thanks again to Steve here for his help and patience.
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3 months ago
Although our hand-built sofa was a long time coming, I couldn't ask for better service from Mark O'Grady at TR Hayes. Not only was he really helpful with colours and fabrics, he also made himself available for my daft questions at all times. Delivery was on time and smooth, and we live in a very awkward place, and the lads did a great job. Mark sorted out a minor issue with the sofas very quickly, and I think I'd never have got such service at a bigger national retailer. Thanks so much!
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3 months ago
Good experience from ordering to delivery. Sam and Aaron were efficient delivering the chairs and removed all packing materials.
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3 months ago
From advice to purchase with Darren to delivery from Steve & Jake, everything was very professional.
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3 months ago
The curtain fabric department had a very wide range of samples, and we were guided to our choice with the excellent help of Abbie The samples arrived for our home viewing in very short time, and ordering our final choice was easy., with extra help made for the delivery.
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3 months ago
Delivery today of G Plan sofa and chair + Stressless Mayfair chair. Exemplary service from Steve Bean over a period of months and many visits to look at options, makes, fabric/leather choices etc. Unfailing patience and the ability to make rational suggestions to aid decision making. Thank you Steve. The lead time for the G Plan furniture was not a particular problem in this instance as this gave time to substantially renovate and decorate rooms. Delivery today was prompt and efficient, the two men concerned were careful and took pains to assemble the furniture and place in position.
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3 months ago
Excellent service from the initial visit, ordering furniture with Julia and then the delivery by the professional, friendly team of Sam and Aaron. Would definitely recommend this store. We were also very impressed with the knowledge and assistance we received when choosing carpet - unfortunately cannot name the female assistant.
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3 months ago
Ordered a divan base with Simon, really personable and knowledgable. Delivery on time, installation swift and hassle free, thanks Steve and Jake. Excellent from start to finish, hence 5*.
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3 months ago
Efficient and friendly. Phil spent ages with me in the shop searching to find the right bed frame and was extremely helpful. The delivery was organised really well and went smoothly - Steve and Nathan were friendly and efficient. Thank you.
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3 months ago
We, needed a new bed and were very pleased with the selection available and the advice. The salesperson was Alan D. Due to COVID and holiday complications we had to delay delivery and were not pressurised to bring things forward. Sam and Nate delivered the bed and were most helpful and efficient.
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3 months ago
Took a long time to organise a replacement chair but got there in the end- appreciated. Excellent delivery from Jake & Nate Thankyou
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3 months ago
A beautiful mid-price sale headboard fitted by a very helpful man. One star deducted due to some confusion over the delayed fitting date.
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