trhayes.co.ukReviews

: 1,451Excellent

4.92

Reviews for trhayes.co.uk

352 verified reviews in the last 12 months

1,451 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


7 months ago
We needed a new office chair, TRHayes were the only shop locally that has a good selection, set up in a designated area, with plenty of choice, at various prices. Alan D, the salesman, gave us all the information and help that we needed. He made the purchase experience enjoyable! He arranged the delivery, which for our area was free of charge - a bonus. The store contacted us the day before delivery, giving us the 2 hour time slot for delivery. This was very helpful. Delivery was done the next day by Nate and Max. They assembled the chair, and put it in the study & explained how to work it. They were proficient, courteous and disposed of all packing materials. 10/10 The downside - we noticed that on one side of the chair back the stitching had caused some puckering of the leather. Overnight, in a warm room, there was no change. I photographed the chair, and went into the store. I explained to another salesman the issue, showed him the photo. He said it would be possible to exchange the chair & he would discuss it with Alan when he was back the following day. This was all arranged, and we were given a date & time slot for delivery. Steve, the delivery driver, came today. He had brought 2 identical chairs, so we could choose which one we wanted. He assembled the chair for us & explained how it worked & did a demonstration. He was extremely helpful and took the original purchase back to the store, together with all the packaging. A very good service from Hayes. We have used them before and had good service & will do so again. Although there was a bit of a problem with the chair, it was quickly rectified with no quibble. Well done to all. Thank you.
Report review

Show all positive reviews

the most relevant critical review


2 months ago
On 30 September 2021 I ordered a sofa bed. It finally arrived on 5 April 2022 and was the wrong size. I couldn’t believe that TR Hayes didn’t check that the item was correct when it arrived into your warehouse. It was therefore delivered and I immediately spotted it was too small, too small in fact by two sizes. I am sick and tired of hearing about European problems etc, etc, I appreciate there have been worldwide issues, but a lack of communication is not acceptable on the part of TR Hayes. I do not feel like a valued customer at all. I have had zero communication from TR Hayes. I have called several times to ask when my correct sofa bed is to be delivered and I’m told middle of June, which we’re now at. I bought another sofa the other week at your pop up store in the Southgate shopping area and enquired then if there was any news about the sofa. I have paid £1,329 for this sofa bed and I’m massively unimpressed by your total lack of customer service. It really isn’t up to me as the client to be ringing the store to be asking for an update on my order. I have heard nothing at any point from Bruce the sales man. He’s obviously thrilled he got his commission and doesn’t give a damn. I’ve bought quite a bit of stuff from TR Hayes and this really isn’t good enough. I have been the person doing all the chasing. I’ve been ringing and emailing TR Hayes. In fact I emailed a complaint yesterday and asked for the name of the Managing Director. Heard nothing back from them at all.
Report review

Show all critical reviews

Reviews for trhayes.co.uk

Filter 
Sort by Latest first 
(329)
(20)
 Verified review
Yesterday
First contact was by phone , placed an order with Alan who was informative ,professional and friendly. We were kept informed of our order delivery throughout. The day of delivery, was then engaged with Steve and Max the delivery guys, friendly,professional took all packaging away. Overall 100% satisfaction with this company after a not so good service from John Lewis where furniture was not good quality. Would strongly recommend this company, retail service like it used to be back in the day.
Report review
 Verified review
Yesterday
Purchase experience carried out by Phil was good, arranging delivery could have been better but actual delivery by Steve and Sam was excellent. They could not have been more helpful.
Report review
 Verified review
4 days ago
After being badly let down and disappointed with a more local furniture supplier we made the 20 mile journey to Bath after T R Hayes was recommenced to us by some friends. To say we were impressed with the two stores is an understatement. Julia gave us a lot of advise and guidance concerning sofa choice without the hard sell. We are really pleased with our two new sofa's which were actually delivered 4 weeks ahead of schedule. Sam and Mark who delivered our sofa's were very efficient, presentable and polite.
Report review
 Verified review
4 days ago
I ordered a ViSpring mattress from Julia who was very helpful. Not only was the mattress stored for me until I moved into my new house, on the day of the move it was delivered to me as the last delivery of the day, as I had requested. In addition, the delivery men were most careful when taking the mattress upstairs and even called for a third delivery man to make sure the mattress was not damaged in transit. I could not have asked for better service.
Report review
 Verified review
6 days ago
The delivery guys were awesome 10 out 10 with a difficult delivery to a 18th century Garde 1 listed building in Bath !
Report review
 Verified review
6 days ago
What a delightfully polite and helpful pair of young gents who delivered our gorgeous sofas. Hats off to Sam and Max. Thank you Alan for helping us choose! Typical of TR Hayes......Quality furniture and Quality staff with old fashioned manners!!
Report review
 Verified review
8 days ago
The delivery team of Sam and Jake were fantastic - very smiley and nice and very careful. Thanks!
Report review
 Verified review
8 days ago
Great quality chair -Communication about delivery was excellent - chair delivered on time by extremely helpful guys (Steve and Aaron)
Report review
 Verified review
11 days ago
Mark is a wonderful and helpful sales representative and Steve and Max are the best delivery team for promptness and politeness. Would recommend TR Hayes to anyone
Report review
 Verified review
11 days ago
Sales personnel in the store always provide excellent service, Simon was our sales person this time. We have just had our furniture delivered by Max and Steve and they were both great; friendly and efficient.
Report review
 Verified review
11 days ago
Unfortunately our bed delivery went wrong due to a combination of road closures and the use of a lorry too big for our lane. This was particularly annoying as I had rung the shop the day before to remind them that the lane was narrow and they should use a small lorry. However the driver (Steve B), who was extremely apologetic, turned the situation around by arriving with the bed first thing next morning and, with Sam R, doing a great job installing it. We have used Hayes a few times before and this is the first time we've had a problem but it does show there is a need for the despatch organisation to be aware of vehicle size and road constraints.
Report review
 Verified review
12 days ago
T R Hayes are unbeatable for service from sales to delivery. I’ve had loads of stuff from them over the years and always great service. The staff know everything about the stock and the stock covers most price ranges but always excellent value for money - whatever the price points. The delivery system is great too. Flexible and the guys are always businesslike and courteous. Great company.
Report review
 Verified review
12 days ago
Furniture is beautiful, staff are very friendly and helpful. Had my coffee table delivered to bury st. Edmunds and delivered a week later in great condition on day they said and time. Gentlemen who delivered were very professional put table together and very happy and polite will definitely be buying more in the future. Thank you Stu and Aaron delivery was excellent….
Report review
 Verified review
13 days ago
Excellent, professional service. Could not have been better.
Report review
 Verified review
13 days ago
My new Keswick sofa and chair arrived today and I'm very pleased. Thanks to Steve for is expert guidance in helping me choose. Also thanks to delivery men for their helpfulness.
Report review
 Verified review
14 days ago
I was thrilled to find a 'walk-around' store in Bath and made an impulse buy. Helpful, not pushy , service and quick and polite delivery. What more could I ask for? A job?
Report review
 Verified review
18 days ago
Excellent in the shop and on delivery
Report review
 Verified review
19 days ago
Helpful,well-informed staff. Delivery by Jake and Kris handled smoothly and speedily. Everybody polite and cheerful.
Report review
 Verified review
19 days ago
Quality and service. Delivery staff very professional and efficient.
Report review
 Verified review
1 month ago
Steve and Jake delivered the sofa we ordered and were highly efficient, polite and quick.
Report review