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Top positive review
10 Aug 2023
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We live in North Yorkshire and found this wonderful furniture store whilst visiting Bath…….what a find ! An amazing selection of traditional and contemporary furniture, displayed beautifully over many floors. Sally, a most pleasant sales lady, helped us to make our choice of table, chairs and sideboard - her extensive knowledge of all the ranges was so helpful and her input most valuable and welcome. Delivery was arranged by Stuart ( of dispatch)…..so lovely to speak to an actual person - who was charming and most accommodating. Our furniture arrived yesterday, transported and delivered by Sam and Jake who were most pleasant and helpful…… even though the trip took them almost 5 hours , they assembled the table and demonstrated how it extends and then positioned everything as I requested- nothing was too much trouble and we are delighted with our new furniture…..it looks perfect in our new kitchen diner. Many thanks to the whole Hays team…….it has been a joy to shop with a company where customer service is their priority……..we'll definitely be returning soon !
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen!
However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
Helpful sales staff and good display stock Price matched competitors
Sam and Paul very helpful and polite delivery drivers. Nothing too much trouble, happily took off lounge doors to get the settee in the room and then rehung
Would recommend TRHayes
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18 Dec 2023
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5 star Service
A fantastic service from sales advise to delivery. Thank you.
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15 Dec 2023
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Safabed delivery and Assembly
Marcus and Paul did a great job of delivering and assembling our sofabed this morning. Fantastic, friendly professional guys.
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15 Dec 2023
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Helpful, Cheerful and Knowledgeable !
From the time we asked about beds and mattresses the service and advice received from T R Hayes was outstanding.
On the day before delivery we were contacted to be told a time slot for the delivery.
We have had some very poor experiences with a nationally based store chain when on three occasions the goods were found to be damaged.
Sam and Phil completed the delivery for T R Hayes and were helpful, cheerful and knowledgeable.
We also learned that T R Hayes can often deliver to many parts of the UK.
This is something we will definitley remember for the future if we ever move out of the Bath area.
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15 Dec 2023
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Good job!
Paul & Marcus have just cheerfully delivered our furniture. They were both lovely and worked quickly and carefully. Thank you.
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15 Dec 2023
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Punctual delivery. Sam and Phil very courteous and efficient setting up our new dining table
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14 Dec 2023
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Our family have been customers with Hayes family business for over 60 years
We have always received excellent respectful customer care and attention, with your friendly and helpful staff members.
Delivery by Sam and Phil today was also excellent they were respectful and friendly.
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12 Dec 2023
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Efficient, on time, courteous, good product.
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11 Dec 2023
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Luxury With Valuable Service!
Sam and Marcus in deliveries were excellent with ultimate care when steering and assembling the bed for me. They even moved an existing bed to another room! Phil the salesman was superb guiding me to the perfect choice of Vispring beds.
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11 Dec 2023
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Bed delivered by Sam & Marcus
Pleasant, professional and efficient. We live in 17c cottage. Not the easiest to find or to access and somewhat difficult (tight) stair turns. Sam and Marcus made everything seem easy
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7 Dec 2023
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Excellent customer service
The furniture came even before advised it would be available. The staff are unerringly polite (& knowledgeable)
The delivery staff (Paul & Phill) were extremely respectful, efficient & helpful
The sofa itself is exactly what was ordered & exactly what I wanted
I always default to Hayes for my furniture & have never regretted that decision.
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4 Dec 2023
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Sam & Paul delivered and assembled our velvet furniture: so helpful and professional. Thank you both.
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1 Dec 2023
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Excellent service from delivery team
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28 Nov 2023
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Excellent service throughout
Phil was very good in store when advising us and only showed us the sofas that were suitable for our requirements.Otherwise we could have wasted a lot of time.
Luke and Marcus took great care with the delivery, having to lift the sofa over our garden gate. They even took the old sofa out the same way.
The sofa is very comfortable and well built, just what we wanted.
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27 Nov 2023
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Excellent service today from Marcus & Phil.
Had Marcus and Phil deliver our new 3-piece suite today. It was not easy to get it in through the front door. They persevered and eventually succeeded. Not once did they complain, in fact, they were both reassuring and professional throughout. I can thoroughly recommend the excellent service I experienced during this (awkward) delivery. I really hope T R Hayes and their delivery manager, if there is such a position, fully appreciate these two young men, they are a credit to your company. Please relay my thanks to them both, yours sincerely, Mr Tony Spurrell.
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25 Nov 2023
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Excellent retailer with wide range of furniture and accessories
Excellent retailer with wide range of products. Have used before and always found the staff very knowledgable, helpful and personable.
Delivery was carefully undertaken by Paul & Dom and very helpful with being very willing to assist in meeting our needs to move an old sofa into another room..
Couldn't wish for better.
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23 Nov 2023
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PRODUCTS VERY COMPETATIVELY PRICED AND GOOD ALL ROUND SERVICE
DELIVERY ON TIME AND VERY HELPFUL DELIVERY MEN.
WILL DEFINATELY GO TO T.R. HAYES AGAIN
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22 Nov 2023
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Excellent delivery service by Paul and Luke of Tr Hayes.
Delivered by Paul and Luke both of whom were professional and friendly, they were very careful both with the items on delivery and with the house and fittings. They cleaned-up anything that had fallen from the packaging completely.
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21 Nov 2023
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Really impressed with all aspects of buying armchairs and a sofa from TR Hayes. In the shop I was helped to buy, rather than sold to, by a very knowledgeable and patient salesperson.
On delivery, the 2 delivery people were punctual, worked quickly and cleanly to install and tidy up, and were courteous and considerate throughout.
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17 Nov 2023
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Excellent service from the time we walked in the door Will served us very helpful,friendly, and efficient couldn't ask for better service. Stuart the despatch manager rang us on the exact week they were expecting delivery with confirmation the sofas had arrived and to arrange delivery to us again very efficient and friendly was delivered on the day and time arranged by Paul and Marcus who again were very helpful, friendly and very professional. All the staff we encountered were a credit to the company would definitely recommend to anyone
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