trhayes.co.uk
Reviews:

267 reviews in the last 12 months1,913 total reviews  

4.95
Excellent
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Top positive review

10 Aug 2023
 Verified review
We live in North Yorkshire and found this wonderful furniture store whilst visiting Bath…….what a find ! An amazing selection of traditional and contemporary furniture, displayed beautifully over many floors. Sally, a most pleasant sales lady, helped us to make our choice of table, chairs and sideboard - her extensive knowledge of all the ranges was so helpful and her input most valuable and welcome. Delivery was arranged by Stuart ( of dispatch)…..so lovely to speak to an actual person - who was charming and most accommodating. Our furniture arrived yesterday, transported and delivered by Sam and Jake who were most pleasant and helpful…… even though the trip took them almost 5 hours , they assembled the table and demonstrated how it extends and then positioned everything as I requested- nothing was too much trouble and we are delighted with our new furniture…..it looks perfect in our new kitchen diner. Many thanks to the whole Hays team…….it has been a joy to shop with a company where customer service is their priority……..we'll definitely be returning soon !

Top negative review

1 Feb 2024
 Verified review
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen! However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
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Reviews for trhayes.co.uk

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17 Jun 2023
 Verified review

House move successfully completed

We have recently moved to a new build house and have needed carpets and furniture. Hayes have such a wide selection of product ranges and their staff are very knowledgeable and friendly. We dealt with Julia who helped us through the ordering process and ensured we has the whole choice of fabric samples etc. We were given an expected delivery period and our furniture arrived very near to the given date. Delivery was by Steve and Paul who were most helpful and spent time assembling our table and chairs before carrying in sofas and bedroom furniture. All this on a very hot day with no complaints! Good service and a fair price. Quite rare these days.
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18 Apr 2023
 Verified review

Overall a really good experience.

Because of my wife's mobility constraints we needed to change some furniture and had already narrowed options to the Stessless range. We visited a number of suppliers but found the widest range to view at T R Hayes in Bath. The salesperson (Phil) couldn't have been more patient or helpful in answering all our questions and offering suggestions. The furniture ordered was delivered, unpacked and assembled today by Aaron & Paul who were both very polite and helpful. They carefully assembled the chair and answered any questions we had, but then cleared all the packaging. Overall a great experience from a local firm we have used previously.
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18 Apr 2023
 Verified review

10 out of 10

As ever, Bruce was very helpful and knowledgeable when we came in with our son to buy a bed just after New Year. He was patient and attentive and nothing was too much trouble. We have bought alot from TRHayes over the years, and so usually look out for Bruce when we come in. Steve and Sam delivered our bed last week. They were friendly chaps, chatty and careful with carrying upstairs, and put together quickly. We even had time to have a quick chat with a cuppa as we were the last delivery that day, and had recommended to us a rather super pie shop in Cricklade!! I would recommend TRHayes every time.
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12 Sept 2023
 Verified review

Exceptional service

I have been buying from T R Hayes for 25 years plus! They are my number one destination when I need to replace furniture. The staff are friendly, helpful and knowledgeable. Always happy to answer questions and advise. Delivery was made by arrangement with a personal call from the warehouse manager , and a time slot was advised on the day of delivery, so no hanging about all day. The delivery team also called me to let me know that they were on the way to me. My furniture was carefully offloaded, all packaging removed and taken away. The delivery team were very helpful and respectful of my home.
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5 Apr 2023
 Verified review
I don’t normally leave reviews, but am compelled to do so having received fantastic service with the order and delivery of my sofa. Mark was extremely professional and patient while I spent weeks dithering over the purchase and Steve and Aaron were off the scale brilliant delivering to a hard to access cottage. They made the whole process seamless. Were in and out in no time having taken so much care not to damage any of the plants as they manhandled very heavy furniture through a tiny winding garden. I couldn’t be more impressed or grateful. Thank you T R Hayes, your customer care is superb.
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27 Nov 2023
 Verified review

Excellent service today from Marcus & Phil.

Had Marcus and Phil deliver our new 3-piece suite today. It was not easy to get it in through the front door. They persevered and eventually succeeded. Not once did they complain, in fact, they were both reassuring and professional throughout. I can thoroughly recommend the excellent service I experienced during this (awkward) delivery. I really hope T R Hayes and their delivery manager, if there is such a position, fully appreciate these two young men, they are a credit to your company. Please relay my thanks to them both, yours sincerely, Mr Tony Spurrell.
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12 May 2023
 Verified review
Professional, friendly, but not pushy, staff who guided us through with clear details and assistance on our choice of sofas. We did have to wait several weeks over our stated estimated delivery time but are very pleased with our choice and do understand certain problems are always out of control and the communication was very professionally, with a call the day before delivery and the driver keeping in touch on the day. Our furniture was delivered by Kris and Paul who were professional, friendly and respectful. I would definitely use T R Hayes again.
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15 Apr 2023
 Verified review

Furniture purchase

I came across TR Hayes whilst researching stockists of a range of furniture I wished to purchase. It certainly was well worth the trip to Bath to visit the store, the staff were extremely welcoming and knowledgeable. I cannot praise the delivery men Steve and Sam highly enough. It was extremely difficult to get the settee into the house. However their patience and expertise paid off in the end as they succeeded. The store has a remarkable range of furniture, curtains etc and I shall certainly visit again when I need to make further purchases.
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26 Apr 2023
 Verified review
From the moment we walked into the shop until our furniture was delivered the whole team gave exceptional customer service. In store Caroline and Simon made us feel at ease and enoucouraged us to spend as long as we needed to make our decision (we visited 3 times!) They listened to our needs, made helpful recommendations and gave us space to talk through and wanted to ensure we made the best decision for us - there was nothing pushy! On delivery Steve and Jake were friendly, helpful, professional and courteous - definitely a 5 star service.
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17 Nov 2023
 Verified review
Excellent service from the time we walked in the door Will served us very helpful,friendly, and efficient couldn't ask for better service. Stuart the despatch manager rang us on the exact week they were expecting delivery with confirmation the sofas had arrived and to arrange delivery to us again very efficient and friendly was delivered on the day and time arranged by Paul and Marcus who again were very helpful, friendly and very professional. All the staff we encountered were a credit to the company would definitely recommend to anyone
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2 Jun 2023
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TR Hayes 5 * review

TR Hayes staff were all exceptionally helpful in the sales department of the contemporary store and in the bed sales area. They have an amazing, interesting and varied range of furniture. The delivery team of Steve and Paul went above and beyond with a particularly difficult instalment of the super king size bed. Steve was amazing and if it hadn’t been for his sheer grit and determination the mattress would have never got up the stairs. Unfortunately he hurt his back in the process and we hope he makes a speedy and full recovery
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17 Jul 2023
 Verified review

New bed ordered and delivered by TR Hayes.

When we visited the bed department to try to decide on our next bed we received fantastic knowledgeable, attentive and patient support from Rebecca. Finnaly we choose a Mammoth bed. Just had delivery from Steve and Paul who contacted us week before to confirm time period on chosen day and then on the morning of delivery another call from Steve saying will arrive in about an hour. They moved and fitted bed swiftly, politely and moved it into our preferred position. All packaging was removed and no trace of their visit!
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17 Apr 2023
 Verified review

Outstanding in every way.

Remarkably extensive range of sofas and armchairs. After looking around for a while, it became clear that we'd been wasting our time looking elsewhere. After making our final choice of "looks", we asked if we could just sit for half an hour to check comfort - well, you don't buy a car without a test drive! Julia was extremely helpful, with not a trace of pressure, just a cup of tea. We took delivery today, (Jake and Steve were brilliant!!), and we are delighted in every way. Couldn't be better.
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19 Jul 2023
 Verified review

Outstanding service from purchasing to delivery

It's an absolute pleasure shopping here. Ben in the Contemporary Showroom is nothing short of fantastic. He was so understanding and helpful when my flat purchase was delayed and kindly helped to change my delivery date. Julia in the Bed Department was extremely knowledgeable and helpful and Paul and Nate who delivered my beds and dining table took time and trouble with getting the pieces into place. And they also called when they said they were going to! Very happy with great service.
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2 Jun 2023
 Verified review

Great Service

Over the last 10 years we have purchased at least eight pieces of bedroom furniture from our favourite Bath store, all with matching handles. Unfortunately two of these handles snapped in half recently and we visited TR Hayes to establish where we could source replacements. Simon at the Store took responsibility for finding additional handles, ordering them and ensuring they were posted direct to ourselves. So pleased yet again, as my family and friends have always been with Hayes.
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2 Aug 2023
 Verified review

Exceptional care, value and service

We purchased a lift/recline chair for my mother, Steve B took us through all the options and gave great and friendly advice and information on fit, size and function, with no hurry or pressure leading to Mum purchasing the perfect chair for her needs. Subsequent delivery to the house by Steve and Paul was on time, courteous and efficient, spending time to ensure Mum understood the functions and carefully placing the furniture in the living room. Great customer service, thank you!
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7 Aug 2023
 Verified review
Our original order of floor lamps was unavailable. Ben found a replacement. The floor lamps were delivered an assembled by Sam & Paul. I had received a call to say they would be arriving in 20 minutes, perfect timing for me to pop home from work. Sam & Paul were very polite, efficient and said if we have any problems just to give a call. Also discovered they deliver all over the country, not just in the Bath area. Lovely guys and a pleasure to have deliver our lamps.
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9 Aug 2023
 Verified review

Excellent service both in the shop and afterwards

When we were choosing a new bed Julia took us through all the options in a calm and relaxed way and answered all our questions. We felt under no pressure to make a purchase. The bed was delivered by Paul and Nate in a very professional manner. They were excellent at working out how to get the bed base round the corner at the bottom of the stairs. They even moved plants and pictures to ensure no damage was done. We will certainly be choosing Hayes again.
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21 Jun 2023
 Verified review

Thank you T R Hayes

We needed a replacement mattress and the assistant,Sally, identified our needs, advised us on what would suit us and found a range of mattresses to choose from. She was patient, friendly and extremely helpful. We thought we would have to wait several weeks for delivery but the one we chose was found to be in stock. It was delivered today by Steve and Paul who took away the old mattress and installed the new one efficiently and in a friendly manner.
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27 Jun 2023
 Verified review

Great experience

Phil the salesperson was very helpful, ordering samples and generally knowledgeable about the suite we were interested in. He was not at all pushy, no pressure to buy the suite, and no attempt to sell us any extras. Steve and Kris, the delivery team were great. They carefully removed our old suite and then similarly carefully bought in and assembled our new suite. Both very pleasant, professional and friendly. Overall a great experience.
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