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Top positive review
10 Aug 2023
Verified review
We live in North Yorkshire and found this wonderful furniture store whilst visiting Bath…….what a find ! An amazing selection of traditional and contemporary furniture, displayed beautifully over many floors. Sally, a most pleasant sales lady, helped us to make our choice of table, chairs and sideboard - her extensive knowledge of all the ranges was so helpful and her input most valuable and welcome. Delivery was arranged by Stuart ( of dispatch)…..so lovely to speak to an actual person - who was charming and most accommodating. Our furniture arrived yesterday, transported and delivered by Sam and Jake who were most pleasant and helpful…… even though the trip took them almost 5 hours , they assembled the table and demonstrated how it extends and then positioned everything as I requested- nothing was too much trouble and we are delighted with our new furniture…..it looks perfect in our new kitchen diner. Many thanks to the whole Hays team…….it has been a joy to shop with a company where customer service is their priority……..we'll definitely be returning soon !
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen!
However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
From the time we asked about beds and mattresses the service and advice received from T R Hayes was outstanding.
On the day before delivery we were contacted to be told a time slot for the delivery.
We have had some very poor experiences with a nationally based store chain when on three occasions the goods were found to be damaged.
Sam and Phil completed the delivery for T R Hayes and were helpful, cheerful and knowledgeable.
We also learned that T R Hayes can often deliver to many parts of the UK.
This is something we will definitley remember for the future if we ever move out of the Bath area.
Without doubt the best furniture establishment in Bath and indeed the west of England, with a wonderful range of high quality items across the whole range of home furnishing. Our order recently delivered, went without a hitch, and and the delivery service (in our case carried out by Sam & Paul) was exceptional they were careful, courteous, and friendly and a real asset to the company, whom we cannot praise highly enough.....
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22 Dec 2023
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I am delighted with the curtain & rod; the difference it makes to keep the stairwell draught out, & keep the warmth of the flat in , it is all t hat I had hoped for but was n't sure that it was possible. Also, William , who fitted it was pleased to discuss the length of the curtain & it's fitting when drawn, covering all the draught spaces round the door.
Thank you, everyone.
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19 Dec 2023
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So much better than internet shopping
We bought a lovely table and chairs in a late summer sale but didn't finish building the room for it until November. Stuart the despatch manager was very helpful and patient and when we eventually took delivery Marcus and Sam were friendly and efficient. Premium product at better than internet pricing with 5 star service, a very good experience.
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7 Dec 2023
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Excellent customer service
The furniture came even before advised it would be available. The staff are unerringly polite (& knowledgeable)
The delivery staff (Paul & Phill) were extremely respectful, efficient & helpful
The sofa itself is exactly what was ordered & exactly what I wanted
I always default to Hayes for my furniture & have never regretted that decision.
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14 Dec 2023
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Our family have been customers with Hayes family business for over 60 years
We have always received excellent respectful customer care and attention, with your friendly and helpful staff members.
Delivery by Sam and Phil today was also excellent they were respectful and friendly.
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18 Dec 2023
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Excellent service
Helpful sales staff and good display stock Price matched competitors
Sam and Paul very helpful and polite delivery drivers. Nothing too much trouble, happily took off lounge doors to get the settee in the room and then rehung
Would recommend TRHayes
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11 Dec 2023
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Luxury With Valuable Service!
Sam and Marcus in deliveries were excellent with ultimate care when steering and assembling the bed for me. They even moved an existing bed to another room! Phil the salesman was superb guiding me to the perfect choice of Vispring beds.
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11 Dec 2023
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Bed delivered by Sam & Marcus
Pleasant, professional and efficient. We live in 17c cottage. Not the easiest to find or to access and somewhat difficult (tight) stair turns. Sam and Marcus made everything seem easy
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15 Dec 2023
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Safabed delivery and Assembly
Marcus and Paul did a great job of delivering and assembling our sofabed this morning. Fantastic, friendly professional guys.
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15 Dec 2023
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Good job!
Paul & Marcus have just cheerfully delivered our furniture. They were both lovely and worked quickly and carefully. Thank you.
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4 Dec 2023
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Sam & Paul delivered and assembled our velvet furniture: so helpful and professional. Thank you both.
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15 Dec 2023
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Punctual delivery. Sam and Phil very courteous and efficient setting up our new dining table
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18 Dec 2023
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5 star Service
A fantastic service from sales advise to delivery. Thank you.
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12 Dec 2023
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Efficient, on time, courteous, good product.
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1 Dec 2023
Verified review
Excellent service from delivery team
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10 Aug 2023
Verified review
We live in North Yorkshire and found this wonderful furniture store whilst visiting Bath…….what a find ! An amazing selection of traditional and contemporary furniture, displayed beautifully over many floors. Sally, a most pleasant sales lady, helped us to make our choice of table, chairs and sideboard - her extensive knowledge of all the ranges was so helpful and her input most valuable and welcome. Delivery was arranged by Stuart ( of dispatch)…..so lovely to speak to an actual person - who was charming and most accommodating. Our furniture arrived yesterday, transported and delivered by Sam and Jake who were most pleasant and helpful…… even though the trip took them almost 5 hours , they assembled the table and demonstrated how it extends and then positioned everything as I requested- nothing was too much trouble and we are delighted with our new furniture…..it looks perfect in our new kitchen diner. Many thanks to the whole Hays team…….it has been a joy to shop with a company where customer service is their priority……..we'll definitely be returning soon !
TR Hayes has been amazing from buying products, holding in storage through to the delivery.
The sales staff are helpful, knowledgeable and not pushy, this shop has everything I needed to look at with multiple choices.
Arranging delivery was amazingly easy, with phones returned when promised.
We had an issue (at our end), which meant the goods could not be delivered straight away, TR Hayes held these goods we purchased until we need them, this went on for months, shop has been more than helpful.
Delivery of goods, wow, Steve and Jake were fantastic. Polite, kind, helpful, cleaned up after themselves. They were supper nice to both my dogs, who were helping put the delivery together :-)
Thank you TR Hayes, we will be back when we need more goods.
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3 Jul 2023
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An excellent experience shopping, which we have found is unfortunately a rarity. Thank you all.
We had purchased a riser/recliner in the recent sale and found the lady who helped us very supportive and patient whilst we made our decision her name was Rebecca.
We then had phone calls with a young lady about our delivery again we were treated in a caring and helpful manner.
Our chair was delivered last Thursday by Steve and Kris who couldn’t have been more helpful in positioning the chair exactly where we wanted. They were also extremely good at demonstrating all the buttons on the control which was a huge help. They also offered to help my husband with our G Plan sofa which needed to be taken apart before the charity people collected it.
From start to finish our whole experience was extremely positive.
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17 Jun 2023
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House move successfully completed
We have recently moved to a new build house and have needed carpets and furniture. Hayes have such a wide selection of product ranges and their staff are very knowledgeable and friendly. We dealt with Julia who helped us through the ordering process and ensured we has the whole choice of fabric samples etc.
We were given an expected delivery period and our furniture arrived very near to the given date. Delivery was by Steve and Paul who were most helpful and spent time assembling our table and chairs before carrying in sofas and bedroom furniture. All this on a very hot day with no complaints!
Good service and a fair price. Quite rare these days.
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