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Top positive review
10 Aug 2023
Verified review
We live in North Yorkshire and found this wonderful furniture store whilst visiting Bath…….what a find ! An amazing selection of traditional and contemporary furniture, displayed beautifully over many floors. Sally, a most pleasant sales lady, helped us to make our choice of table, chairs and sideboard - her extensive knowledge of all the ranges was so helpful and her input most valuable and welcome. Delivery was arranged by Stuart ( of dispatch)…..so lovely to speak to an actual person - who was charming and most accommodating. Our furniture arrived yesterday, transported and delivered by Sam and Jake who were most pleasant and helpful…… even though the trip took them almost 5 hours , they assembled the table and demonstrated how it extends and then positioned everything as I requested- nothing was too much trouble and we are delighted with our new furniture…..it looks perfect in our new kitchen diner. Many thanks to the whole Hays team…….it has been a joy to shop with a company where customer service is their priority……..we'll definitely be returning soon !
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen!
However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
We had excellent service from the Salesperson, Phil, who took us to just the right sofa we were looking for having described what we were after. He was knowledgeable and helpful as we selected the fabric from the many choices.
The sofa arrived within a month of ordering and as a bonus was British-made.
It was delivered by Frank and Dom who were also very friendly and were able to successfully remove the old and bigger sofa without any kind of damage even though there was little room to spare..
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6 Feb 2024
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Great Customer service and incredibly Knowledgeable
Many thanks to Sally who really helped us with the very difficult task of buying a new bed. There are so many options and Sally was very patient with our many questions. It did take a few hours, but with Sally's help and the help of another chap (sorry can't remember his name) we made our purchase. The 8 -12 weeks we were given for delivery ended up only being 4 weeks, so we are now in possession of our new bed that was delivered and set up by Frank & Dom, who were a delight. From start to finish we were so glad that we had bought from a local company.
A good thing to know is that we only had to pay a deposit , whereas the likes of John Lewis want the full payment at the time of order!!
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5 Feb 2024
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We've just had our new suite delivered by Frank and Marcus. We were very pleased. They did a great job and were very helpful.
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8 Feb 2024
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Simon, Frank & Marcus….excellent service. Thank you!
Simon was excellent in the store when we were choosing items. Not pressurising at all but extremely informative and professional.
Frank and Marcus delivered several items and did so with care and a smile! They were careful and considerate when bringing the large items in and again- professional and friendly. Excellent service and excellent furniture!
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20 Feb 2024
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Delivery service of TRHayes
Both Paul and Phil were polite and friendly, nothing was too much trouble. I had my snuggler delivered through the front door and the larger sofa had to be transported to come in through the back door. I had removed the door to the front room to give more room and they replaced it for me before they left.
Very satisfied with the service.
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26 Jan 2024
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Frank (senior, director of operations) and Marcus (junior) delivered 2 bookcases today. They did a superb job manoeuvring them to the 3rd floor around tight bends of the narrow staircase! It looked impossible from where we stood, but with dexterous angling, they did it. We are hugely impressed and most appreciative.
Mr & Mrs Beazer
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31 Jan 2024
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Delivery team - Frank & Dom
Delivery of my 2 large sofas by Frank & Dom yesterday was brilliant. A friendly and cheerful pair who made the experience a delight. Nothing was too much trouble and sofas moved from van to sitting room and installed with ease and without any hassle. Five star team.
Thank you Frank & Dom
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12 Feb 2024
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Frank and Paul delivered the item of furniture at the time promised. They managed to get it through the doorway which is notoriously difficult in our house and completed the assembly despite the tools provided by the maker being unsuitable for the task. Would recommend them to anyone.
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26 Jan 2024
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Patience and fantastic
Will and Mark were excellent and very patient as I made my mind up which bed to buy.
The delivery team were absolutely fantastic, took care carrying the bed pieces upstairs and put it together very quickly, perfectly.
They helped me with a bit of storm damage, they are superstars.
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14 Feb 2024
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Phil and Dom delivered our sofa efficiently and on time. The removal of existing sofa- bed was rather difficult and challenging but needless to say the boys managed to manoeuvre the large and heavy sofa through awkward doorways with great skill and success. Well done lads.
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8 Feb 2024
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from beginning to end of our experience with staff was excellent .
Frank and Dom who delivered our furniture were really careful and a pleasure to talk to. They took great care not to spoil carpets (pouring with rain) Very pleased will never go anywhere else.
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4 Feb 2024
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Excellent range and service...
Julia in store couldn't have been more helpful. Our Ercol sideboard was delivered quicker than expected by Frank and Marcus, who also were an absolute credit to the company. It's great knowing that we have such a good, family owned local business.
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7 Feb 2024
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Every aspect of T R Hayes service was brilliant, with a special mention for the cheerful delivery guys,Frank and Paul who were so careful handling a very heavy mattress up a tricky set of stairs and taking away the old one. Many to you all
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22 Feb 2024
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Always such good service with your firm. Paul and Phil the delivery team are really nice chaps. Very polite and helpful.
We had really good service in the bed department too from a young lady, afraid I forgot her name.
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6 Feb 2024
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quality products and good service to match
We have just had a delivery of a new Parker Knoll chair.
Another good Hayes delivery team, Paul and Phil are both efficient and courteous which adds to the quality service provided by TR Hayes.
Peter G Bath
Great experience in store by Phil for order and great delivery by Frank & Dom who removed old bed base and set up new unit. They adapted headboard to fit lower base which was helpful..
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25 Jan 2024
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We have had three deliveries recently and on every occasion your delivery men have been fantastic. They were always helpful, polite and went the extra mile.
Thank you
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7 Feb 2024
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Tony & Dom delivered the desk and cabinet I ordered and did a great job of assembling it. I was really pleased with the delivery- a really smooth service! Thanks!
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