trhayes.co.uk
Reviews:

269 reviews in the last 12 months1,913 total reviews  

4.95
Excellent
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Top positive review

10 Aug 2023
 Verified review
We live in North Yorkshire and found this wonderful furniture store whilst visiting Bath…….what a find ! An amazing selection of traditional and contemporary furniture, displayed beautifully over many floors. Sally, a most pleasant sales lady, helped us to make our choice of table, chairs and sideboard - her extensive knowledge of all the ranges was so helpful and her input most valuable and welcome. Delivery was arranged by Stuart ( of dispatch)…..so lovely to speak to an actual person - who was charming and most accommodating. Our furniture arrived yesterday, transported and delivered by Sam and Jake who were most pleasant and helpful…… even though the trip took them almost 5 hours , they assembled the table and demonstrated how it extends and then positioned everything as I requested- nothing was too much trouble and we are delighted with our new furniture…..it looks perfect in our new kitchen diner. Many thanks to the whole Hays team…….it has been a joy to shop with a company where customer service is their priority……..we'll definitely be returning soon !

Top negative review

1 Feb 2024
 Verified review
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen! However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
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Reviews for trhayes.co.uk

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28 Feb 2024
 Verified review
When paying for our bed there was some confusion over which fabric was in which price bracket and what discount should apply. It was all sorted but took a while. The response to my calls about the delivery were not replied to in a timely manner but the delivery itself was good thanks to Frank and Paul effort
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6 days ago
 Verified review

Great job!

From my initial visit to your store to delivery of chosen goods, customer care has been a priority. So thanks to Steve in sales, Paul and Joe on delivering to the loft , involving lots of stairs, and Simon in aftercare for resolving a minor problem so efficiently. My Hayes experience has been amazing!
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18 Jan 2024
 Verified review
Excellent in store service very helpful and patient Delivery drivers efficient and considerate
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3 Dec 2023
 Verified review

Generally good service.

Good range to choose from. Not rushed. Informative staff. The delivery men (Sam and Paul) were particularly very helpful and friendly.
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6 Aug 2023
 Verified review

Sofas

Like: good service in store from Ben though did not keep in touch about progress. To be competitive the company should incentivise free delivery. Very liked: Great delivery guys ⭐️⭐️⭐️⭐️⭐️ Steve and Paul - they were incredible with my young puppy. Great service. Don’t like: planning and organisation of the delivery. Stuart was more concerned about being overwhelmed and less concerned about what worked for the customer. I had to take two days off work because of miscommunication. Perhaps he needs some support. Though he did refund our delivery charge.
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17 May 2023
 Verified review
Ordered a new double bed and mattress from T R Hayes. Unfortunately the bed manufacturer went out of business but that’s not T R Hayes fault. Very pleased with the mattress and the delivery was faultless. Mattress was delivered within the pre-arranged time slot and the two delivery men were extremely helpful. Would recommend purely based on the delivery experience.
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19 Apr 2023
 Verified review

Personnel and Communication

The sales assistants in the Bath branch were helpful and knowledgeable and the delivery crew, Steve and Kris, were cheerful and efficient. Communication from the shop to advise on availability and delivery could have been better but this could have been due to the Easter holidays
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27 Aug 2023
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Some confusion over the delivery date, but everything was quickly resolved, and Jake and Nate, who delivered our furniture were efficient, helpful, and rather witty. Furniture is fine as well. Hope they can get our next sofas for the sun room sooner than quoted!
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30 Mar 2023
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Delivery completed with very polite and…helpful Steve and Aaron

Delivery completed with very polite and helpful delivery men. Nothing too much trouble and explained all the information we needed. Thankyou to Steve and Aaron
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29 Aug 2023
 Verified review
The staff were friendly and helpful. The delivery men were very helpful. I do object to you making it difficult to opt out cookies
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17 Nov 2023
 Verified review

Delivery of settee.

Sam and Luke who delivered our settee were very helpful putting it together and very pleasant people to have in the apartment
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