trhayes.co.uk
Reviews:

269 reviews in the last 12 months1,913 total reviews  

4.95
Excellent
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Top positive review

10 Aug 2023
 Verified review
We live in North Yorkshire and found this wonderful furniture store whilst visiting Bath…….what a find ! An amazing selection of traditional and contemporary furniture, displayed beautifully over many floors. Sally, a most pleasant sales lady, helped us to make our choice of table, chairs and sideboard - her extensive knowledge of all the ranges was so helpful and her input most valuable and welcome. Delivery was arranged by Stuart ( of dispatch)…..so lovely to speak to an actual person - who was charming and most accommodating. Our furniture arrived yesterday, transported and delivered by Sam and Jake who were most pleasant and helpful…… even though the trip took them almost 5 hours , they assembled the table and demonstrated how it extends and then positioned everything as I requested- nothing was too much trouble and we are delighted with our new furniture…..it looks perfect in our new kitchen diner. Many thanks to the whole Hays team…….it has been a joy to shop with a company where customer service is their priority……..we'll definitely be returning soon !

Top negative review

1 Feb 2024
 Verified review
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen! However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
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Reviews for trhayes.co.uk

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11 days ago
 Verified review

All in all an excellent experience - thank you.

I bought a Hypnos beds from HR Hayes in the autumn 2023 as I was in the process of buying my first house and was due to complete in the next month or so. I visited Hates on a couple of occasions to look at and try their range of divan beds. The customer service I received on both occasions from Rebecca was great - she was very helpful and patient as I tried different beds and asked questions. Unfortunately, the date of my house completion was delayed and once purchased my bed became available before I was able to receive it in my new home. Hayes were very good in holding onto the bed for me until I’d moved in and was in a position to have it delivered. Delivery was great from Frank and Paul, with good communication beforehand about delivery time and quick installation in my chosen room. All in all an excellent experience. I would recommend Hayes to others without hesitation. Thank you.
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4 days ago
 Verified review

Delivery and removal of heavy beds to a lower floor.

We had a very large double bed delivered with an existing bed to be taken away. Delivery was to a lower floor around the outside of the house therefore a challenge with heavy beds. Jo and Paul took it in their stride being courteous and smiley throughout. We then discovered that expected wooden legs had studs on the bottom that were difficult to remove, fine for a carpet floor but not tiles! They took it in their stride and after some clever cutting of carpet tiles all was fine!
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6 days ago
 Verified review
Haynes gave a good service from start to finish. Philip the salesman talked us through the various options to help us choose a bed that suited us. We paid extra to have our existing bed dismantled and taken away. I would particularly like to thank the guys who delivered the bed because they went over and above making the whole process stress free for us. We are not an easy delivery because we are in an elevated position. Thank you! We are delighted with our bed.
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28 Feb 2024
 Verified review

Fantastic service from buying, to a great and very helpful delivery!!!

Really happy with the service from buying our new bed to the delivery and installation by Arron & Dom, who very kindly took off their shoes after seeing the cream bedroom carpet, they were very careful and mindful getting the bed upstairs after unpacking it in the van to save any dirt coming into the house!!! Thanks guys, great job!!!!
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13 Mar 2024
 Verified review
We were given excellent advice to enable us to buy the correct seating to suit our needs. The service when we bought the seating was also excellent. Again we were given options to suit our needs. The delivery men were all very pleasant and polite and respected my property and protected my carpets during the delivery.
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8 Mar 2024
 Verified review
New Sofa Bought a new sofa from TR Hayes, excellent service from purchase to delivery. Kept fully informed all the way until delivery, which was today, couldn’t fault the delivery guys Tony and Dom, brought it into house and checked everything, absolutely loving my new sofa! Thanks TRHayes, we will be back!
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10 days ago
 Verified review
The sales assistant was extremely knowledgeable and helpful. We came away confident we had made the right choice. The delivery department was efficient and I was particularly grateful to Paul and Joe who delivered and installed the mattress as well as storing the old headboard for me.
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12 Mar 2024
 Verified review
A great company to buy from, the staff are courteous , friendly and knowledgeable. They each have good areas of knowledge and understand the importance of helping their clients reach the best outcome. The company have an extensive range of furnishings which are well worth viewing.
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Gillian W.
Batheaston Bath
27 Feb 2024
 Verified review
Amazing choice of furniture, really helpful guidance from Julia, careful delivery by Paul and Phill. We are delightd with all four items: a striking and comfy chair, a beautiful rug which goes with it, and two stylish pieces of office furniture made of recycled wood.
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CN
Caron N.
Bradford on Avon
21 hours ago
 Verified review
Bought two sofas and a footstool. Ordered just before Christmas 2023 and they arrived earlier than expected which was a bonus. The guys who delivered the sofas were both friendly and efficient. Really pleased with our gorgeous new furniture.
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14 Mar 2024
 Verified review
Paul and Dom delivered my 2 sofas on a rainy day. They came prepared with a floor rug, removed their shoes and were polite and officiants with the delivery. T R Hays always go that extra mile of good old fashion service.
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1 Mar 2024
 Verified review

Getting all right

The sales contact (Rebecca) was informative without pressure, the furniture came sooner than expected, and delivery (Phil and Dom) was helpful kind and positive. We didn't wish for any more.
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10 days ago
 Verified review

Delivery drivers Jo and Paul

I had a damaged table and the two delivery men who collected it were called Jo and Paul and they couldn't have been more nicer to me. They were such a lovely and helpful pair.
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7 days ago
 Verified review

Lovely gentle fellows

Paul and Joe were a lovely couple of gentle fellows. Really impressed with their personable nature and way they worked. I love my new bookcase. Thank you 🤩
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13 Mar 2024
 Verified review
We had Paul and Tom deliver our lounge furniture today,and they were excellent, done a really professional job,and l would recommend them.
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9 days ago
 Verified review

Delivery of 2 settees

Paul and Jo delivered our 2 settees today. They were cheerful, careful and made sure they were properly set up. A credit to TRHayes.
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13 days ago
 Verified review
Item delivered on time,assembled by Aaron and Paul who were very professional and courteous a great service provided by TR Hayes
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13 Mar 2024
 Verified review
Paul and Dom were excellent in putting the furniture together, clearing away and checking that we knew how everything worked.
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13 days ago
 Verified review

Five Star Service

Aaron and Paul were efficent, polite and knowledgeable with the delivery.
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1 Mar 2024
 Verified review

Great sales and delivery service

Great sales service, great delivery under difficult circumstances
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