Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
10 Aug 2023
Verified review
We live in North Yorkshire and found this wonderful furniture store whilst visiting Bath…….what a find ! An amazing selection of traditional and contemporary furniture, displayed beautifully over many floors. Sally, a most pleasant sales lady, helped us to make our choice of table, chairs and sideboard - her extensive knowledge of all the ranges was so helpful and her input most valuable and welcome. Delivery was arranged by Stuart ( of dispatch)…..so lovely to speak to an actual person - who was charming and most accommodating. Our furniture arrived yesterday, transported and delivered by Sam and Jake who were most pleasant and helpful…… even though the trip took them almost 5 hours , they assembled the table and demonstrated how it extends and then positioned everything as I requested- nothing was too much trouble and we are delighted with our new furniture…..it looks perfect in our new kitchen diner. Many thanks to the whole Hays team…….it has been a joy to shop with a company where customer service is their priority……..we'll definitely be returning soon !
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen!
However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
Easy to go into the store and order, Lucy took our order, can now track delivery progress. Sofa arrived earlier than expected. Delivered to our first floor flat effortlessly by Frank and Phil.
Report review
2 days ago
Verified review
Two new sofas just delivered. Lead time as promised. Old sofas removed and delivery team even fitted some felt pads to the feet on the new ones to help us out. Thanks Frank and Phill for doing the extra bit there.
Report review
2 days ago
Verified review
Bed delivery
Bed delivered by Frank and Phil.
Excellent service, friendly, efficient and professional.
Report review
4 days ago
Verified review
Very helpful salesperson.
Delivery Frank and Phil - very polite and helpful
Report review
6 days ago
Verified review
Superb Experience.
Seamless service from professional advice in store to efficient delivery last week courtesy of Phill & Joe.
Report review
6 days ago
Verified review
Venjakob Delivery
Joe and Phill delivered our Venjakob furniture today. They made sure they understood where we wanted the furniture to go and helped us fine tune the placement. There attention to detail was much appreciated no more so in the assembly of the table ensuring that all parts, including the extending leaf, aligned perfectly and were is excellent condition. Cannot recommend this team enough.
Report review
8 days ago
Verified review
Excellent customer service.
Great selection in the contemporary showroom, though sadly our favourite salesperson Ben has moved away from the area :(
Effortless delivery service of our Conform Globe chairs from Joe and Phill, many thanks guys.
Report review
8 days ago
Verified review
New sofa delivered by Joe and phil excellent customer service would definitely use tr Hayes again
Phil & Jo delivery men could not have been more helpful
Report review
10 days ago
Verified review
Excellent Bed Purchase
Expert and knowledgeable advice was provided in selecting a bed from a wide range of well reputable makes.
Frank and Joe delivered the bed and assembled it very well.
Report review
11 days ago
Verified review
The people in the shop are excellent very attentive. The delivery people delivered our sofas with care, put them in the required place and disposed of all the packaging. Very thorough and efficient. A must go for all your furniture needs.
Report review
11 days ago
Verified review
An excellent experience
Trying out furniture can be tiring and a bit tedious, but the Hayes team made the whole thing as smooth as possible. William's help and advice initially was considered and very helpful, and the delivery team with Frank and Joe were cheerful, helpful and speedy.
Report review
11 Apr 2024
Verified review
Huge thanks to Frank and Joe who delivered our bench and chairs today. Both of them were very polite and careful with unpacking and assembling our furniture. They are a credit to Hayes!
Report review
11 Apr 2024
Verified review
Excellent service
Our suite was delivered by Frank and Paul on the day and time we were told to expect it. They explained everything to us, and even removed our old suite to the garage ready to be collected. All in all, very good service.
Report review
11 Apr 2024
Verified review
Good service from T R Hayes staff but quality from furniture manufacturer abysmal
Salesman, delivery men and Customer Services all very good. Unfortunately the sofa produced by the manufacturer was substandard. Initial sofa was delivered with a faulty frame which the external repair technician was unable fix. He recommended a replacement unit which took 4 months to arrive. When this was delivered, after supposedly being thoroughly checked, it had a large hole in the base.
How can they produce two sofas and both be of unacceptable quality. In over 50 years of marriage we have never experienced issues with furniture. Twice for one order is totally unacceptable.
Report review
11 Apr 2024
Verified review
Delivery right on time, all packaging taken away, well done Paul and Dom!
Report review
9 Apr 2024
Verified review
Fantastic customer service and quality merchandise.
Report review
9 Apr 2024
Verified review
Good around experience
Very pleasant sales man. No pressure sales. Gave us as much time as we needed.
The delivery men were great. Very helpful.
Report review
4 Apr 2024
Verified review
Very professional.
The furniture was delivered within the allocated time slot, an earlier call from the delivery guys letting us know they were 30 minutes away was very helpful.
The delivery was carried out very efficiently with great care. Both delivery guys were a credit to TR HAYES. Will definitely shop with them again.
Report review
4 Apr 2024
Verified review
TR Hayes customer service
Frank & Paul delivered our new table and chairs today. They were really polite and helpful. I cannot fault the service we received.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.