trhayes.co.ukReviews

: 1,428Excellent

4.91

Reviews for trhayes.co.uk

355 verified reviews in the last 12 months

1,428 total reviews
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8 months ago
We ordered an oak dining table, bench and 4 chairs when retail reopened on 12th April. We knew these items were on a 16 week delay. Upon reaching 16 weeks we were disappointed to be advised that, although T R Hayes had confirmation of the order, the supplier claimed not to have received it. The table and bench had to be reordered, again on a 16 week delay. The chairs, from a different supplier, were available. By this stage we had sold our old dining table and chairs. Simon agreed that the showroom table and bench, and the chairs we ordered, could be delivered pending receipt of our table. Our table and bench has now been received. The delivery team were excellent - very polite, courteous, clean and tidy. We also managed to agree a discount due to the inconvenience caused, although this was not the fault of T R Hayes. We have always shopped at T R Hayes for our furniture and have always been delighted with the customer service from Richard, the sales team and the delivery team.
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2 months ago
We ordered two settees. The delivery men turned up at the time stated. BUT on one of the feet the wood was cracked. The delivery men were excellent, they took photos and said they would report it back and someone would come out and fix it. Nearly 4 weeks later we had heard nothing. I phoned and there was no record of the damage (but I learnt later on that the delivery man had reported it) I was asked to take photos and send them. I was then told a new foot would be ordered and would be contacted about fixing it. We got the call and the date offered was OK , I was told we would get a call the day before to let us know whether the men would be here morning or afternoon. No call came. So this morning at 9.15 I phoned and said I needed to know a rough time. The receptionist could not get an answer from the extension so she took my number and said someone would get back to me. No one did. An hour later I phoned again and a man said he would get back to me which he duly did letting me know that the men would be with me before 1 p.m. The men did turn up and were really helpful, even though the part they had wasnt quite the correct one !, they adapted so that it was all fixed. Interesting that when they asked me to sign the sheet they had a 2 hour time slot written on their sheet- what a shame someone couldnt have given me a call (as promised) to let us know !! Even first thing this morning no one could be bothered to call me back after the first enquiry.
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Reviews for trhayes.co.uk

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Yesterday
Sam and Kris were professional, efficient and friendly when they delivered our furniture on Friday, July 1.
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Yesterday
Brilliant service, high quality products. Particularly thank you to the soft furnishings team - beautiful curtains and blinds and very helpful fitter. We’ve had curtains, carpet and furniture from you and we’ve never been disappointed.
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4 days ago
Great store with lots of choice over many floor. Found exactly what we needed for our new property and Steve helped us with our order and nothing was too much trouble. We were kept informed of the delivery date, which was earlier than expected. As requested Steve and Stu let us know when they would be with us and delivered our furniture in a timely and efficient manner.
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8 days ago
I have recently bought goods from your shop and I would like to thank Darren and Bruce for their help during my visit. I would also like to thank Kris and Jake for the amazing service when delivering my sofas and chairs. They had to maneuver the sofas and dismantle bits to get them in. They were very jolly and very patient ....Thank you both...great work. ..NestWatson
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12 days ago
Excellent service in top up shop in Bath and quick delivery.
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12 days ago
Help by Steve at your pop up shop was really useful, and Steve and max who delivered our chair and stool assembled them well and were very p!easant. Thank you.
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12 days ago
Julia was very helpful with our purchase’s and Kris and Aaron were excellent delivery guys
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12 days ago
As ever, Hayes has proved excellent to deal with throughout, from decision making to delivery, dealing first with Alan in the shop and the excellent Jake and Sam doing the delivery and taking away the old sofas. Great to know that Hayes will attempt to see if the furniture could be of interest to a charity.
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12 days ago
Very good and competant sales people - Steve and Max delivered our bed. The sales person who sold us the bed was Alan, he was excellent. So knowledgeable and patient! thank you
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14 days ago
TR Hayes sales person (Alan)was very patient with us as customers and gave us plenty of options before we made our choice. Your store/warehouse were very obliging and stored our purchase of a bed for an extended period while extensive building work was carried out in our home. A suitable delivery date was arranged when this work was completed. The two delivery persons (Sam and Jake) were very efficient, obliging and pleasant and efficiently installed the bed in position in the room.
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14 days ago
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18 days ago
Smooth and friendly process from beginning to end, new sofa looks gorgeous and delivered on time and carefully by Jake & Aaron.
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18 days ago
Sales team were knowledgeable and attentive. The delivery team Sam and Kris did an outstanding job as my property is difficult to find and has a challenging staircase. Sam assessed the situation and made a plan to get the furniture upstairs. We bought the furniture in December and it was delivered 17 June. This is an excessive amount of time to wait. Perhaps the manufacturer can improve its delivery cycle. We almost did not buy due to the long wait.
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18 days ago
The salesman, Ben, bent over backwards for us. He made it easy for us to change the product when we weren’t happy with our choice after delivery, thus reinforcing the decision to go for a local, trusted, shop with a great reputation, rather than buy the same product on the internet. On both deliveries, the delivery men (Jake and Aaron on the second occasion) were extremely polite, efficient, and cleared all rubbish away. Cannot recommend this shop highly enough.
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19 days ago
A pleasure to walk around store. No assistant following us. But, when we needed advice it was expertly given. Eventually decided on Stressless recliner. Delivered on time by two helpful guys, who made sure I understood how chair worked before leaving. Well done TRHayes!
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19 days ago
We were told 12 weeks for a chair - it arrived in two. Steve and Max delivered our two chairs and sofa efficiently and respectfully. Thank you
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19 days ago
We had ordered a dining room table and 6 chairs back in late February with a 12 week delivery time. Unfortunately the chairs got delayed but TR Hayes kindly loaned us a set of 6 chairs until our new ones come in. The table arrived today and Steve and Sam from TR Hayes soon had it together and positioned as requested. A top job from the guys.
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19 days ago
The usual top quality service from TR Hayes. Suzanne the salesperson was friendly and very informative. The delivery drivers, Christoff and his colleague were great. They put the Hypnos bed together for me and disposed of all the cardboard etc. They were cheerful and polite, a pleasure to have in the house. TR Hayes are the must go to store and are always at the top of my list when looking for furniture and carpets.
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22 days ago 
by Y I.
From our buying experience with Julia, to our delivery experience with Steve and Kris everything has been excellent. Help, advice and patience to assist our decision from Julia, without sales pressure, making our shopping experience a pleasure. Our delivery arrived a.m. as advised and our suite was delivered with care and respect to our home and our purchase. All staff are a credit to the company. As with our previous purchase, this time also another professional experience with T R Hayes
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25 days ago
We ordered a new bed + mattress, and a separate headboard. Julia served us, and did warn us there would be a wait for these items, but we were prepared to wait. Delivered today by Steve and Jake. Very happy with the whole experience. We always try TR Hayes first for furniture, as their service is very good, and prices usually very competitive.
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