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Top positive review
10 Aug 2023
Verified review
We live in North Yorkshire and found this wonderful furniture store whilst visiting Bath…….what a find ! An amazing selection of traditional and contemporary furniture, displayed beautifully over many floors. Sally, a most pleasant sales lady, helped us to make our choice of table, chairs and sideboard - her extensive knowledge of all the ranges was so helpful and her input most valuable and welcome. Delivery was arranged by Stuart ( of dispatch)…..so lovely to speak to an actual person - who was charming and most accommodating. Our furniture arrived yesterday, transported and delivered by Sam and Jake who were most pleasant and helpful…… even though the trip took them almost 5 hours , they assembled the table and demonstrated how it extends and then positioned everything as I requested- nothing was too much trouble and we are delighted with our new furniture…..it looks perfect in our new kitchen diner. Many thanks to the whole Hays team…….it has been a joy to shop with a company where customer service is their priority……..we'll definitely be returning soon !
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen!
However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
Excellent customer service.
Great selection in the contemporary showroom, though sadly our favourite salesperson Ben has moved away from the area :(
Effortless delivery service of our Conform Globe chairs from Joe and Phill, many thanks guys.
Phil & Jo delivery men could not have been more helpful
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4 days ago
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Excellent Bed Purchase
Expert and knowledgeable advice was provided in selecting a bed from a wide range of well reputable makes.
Frank and Joe delivered the bed and assembled it very well.
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5 days ago
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The people in the shop are excellent very attentive. The delivery people delivered our sofas with care, put them in the required place and disposed of all the packaging. Very thorough and efficient. A must go for all your furniture needs.
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5 days ago
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An excellent experience
Trying out furniture can be tiring and a bit tedious, but the Hayes team made the whole thing as smooth as possible. William's help and advice initially was considered and very helpful, and the delivery team with Frank and Joe were cheerful, helpful and speedy.
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8 days ago
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Huge thanks to Frank and Joe who delivered our bench and chairs today. Both of them were very polite and careful with unpacking and assembling our furniture. They are a credit to Hayes!
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9 days ago
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Excellent service
Our suite was delivered by Frank and Paul on the day and time we were told to expect it. They explained everything to us, and even removed our old suite to the garage ready to be collected. All in all, very good service.
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9 days ago
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Delivery right on time, all packaging taken away, well done Paul and Dom!
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11 days ago
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Fantastic customer service and quality merchandise.
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11 days ago
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Good around experience
Very pleasant sales man. No pressure sales. Gave us as much time as we needed.
The delivery men were great. Very helpful.
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4 Apr 2024
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Very professional.
The furniture was delivered within the allocated time slot, an earlier call from the delivery guys letting us know they were 30 minutes away was very helpful.
The delivery was carried out very efficiently with great care. Both delivery guys were a credit to TR HAYES. Will definitely shop with them again.
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4 Apr 2024
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TR Hayes customer service
Frank & Paul delivered our new table and chairs today. They were really polite and helpful. I cannot fault the service we received.
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3 Apr 2024
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Frank and Paul arrived well within time frame, asked the right questions about exactly where we wanted the chair and explained the controls clearly. Polite and pleasant.
Bought two sofas and a footstool. Ordered just before Christmas 2023 and they arrived earlier than expected which was a bonus. The guys who delivered the sofas were both friendly and efficient. Really pleased with our gorgeous new furniture.
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24 Mar 2024
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Delivery and removal of heavy beds to a lower floor.
We had a very large double bed delivered with an existing bed to be taken away. Delivery was to a lower floor around the outside of the house therefore a challenge with heavy beds. Jo and Paul took it in their stride being courteous and smiley throughout. We then discovered that expected wooden legs had studs on the bottom that were difficult to remove, fine for a carpet floor but not tiles! They took it in their stride and after some clever cutting of carpet tiles all was fine!
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22 Mar 2024
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Haynes gave a good service from start to finish. Philip the salesman talked us through the various options to help us choose a bed that suited us. We paid extra to have our existing bed dismantled and taken away. I would particularly like to thank the guys who delivered the bed because they went over and above making the whole process stress free for us. We are not an easy delivery because we are in an elevated position.
Thank you! We are delighted with our bed.
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21 Mar 2024
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Lovely gentle fellows
Paul and Joe were a lovely couple of gentle fellows.
Really impressed with their personable nature and way they worked.
I love my new bookcase.
Thank you
🤩
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19 Mar 2024
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Delivery of 2 settees
Paul and Jo delivered our 2 settees today. They were cheerful, careful and made sure they were properly set up. A credit to TRHayes.
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18 Mar 2024
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The sales assistant was extremely knowledgeable and helpful. We came away confident we had made the right choice.
The delivery department was efficient and I was particularly grateful to Paul and Joe who delivered and installed the mattress as well as storing the old headboard for me.
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18 Mar 2024
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Delivery drivers Jo and Paul
I had a damaged table and the two delivery men who collected it were called Jo and Paul and they couldn't have been more nicer to me. They were such a lovely and helpful pair.
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