trhayes.co.ukReviews

: 1,428Excellent

4.91

Reviews for trhayes.co.uk

355 verified reviews in the last 12 months

1,428 total reviews
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8 months ago
We ordered an oak dining table, bench and 4 chairs when retail reopened on 12th April. We knew these items were on a 16 week delay. Upon reaching 16 weeks we were disappointed to be advised that, although T R Hayes had confirmation of the order, the supplier claimed not to have received it. The table and bench had to be reordered, again on a 16 week delay. The chairs, from a different supplier, were available. By this stage we had sold our old dining table and chairs. Simon agreed that the showroom table and bench, and the chairs we ordered, could be delivered pending receipt of our table. Our table and bench has now been received. The delivery team were excellent - very polite, courteous, clean and tidy. We also managed to agree a discount due to the inconvenience caused, although this was not the fault of T R Hayes. We have always shopped at T R Hayes for our furniture and have always been delighted with the customer service from Richard, the sales team and the delivery team.
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2 months ago
We ordered two settees. The delivery men turned up at the time stated. BUT on one of the feet the wood was cracked. The delivery men were excellent, they took photos and said they would report it back and someone would come out and fix it. Nearly 4 weeks later we had heard nothing. I phoned and there was no record of the damage (but I learnt later on that the delivery man had reported it) I was asked to take photos and send them. I was then told a new foot would be ordered and would be contacted about fixing it. We got the call and the date offered was OK , I was told we would get a call the day before to let us know whether the men would be here morning or afternoon. No call came. So this morning at 9.15 I phoned and said I needed to know a rough time. The receptionist could not get an answer from the extension so she took my number and said someone would get back to me. No one did. An hour later I phoned again and a man said he would get back to me which he duly did letting me know that the men would be with me before 1 p.m. The men did turn up and were really helpful, even though the part they had wasnt quite the correct one !, they adapted so that it was all fixed. Interesting that when they asked me to sign the sheet they had a 2 hour time slot written on their sheet- what a shame someone couldnt have given me a call (as promised) to let us know !! Even first thing this morning no one could be bothered to call me back after the first enquiry.
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Reviews for trhayes.co.uk

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(17)
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14 days ago
Our Stressless sofa (no pun intended here) was disassembled at our old house one day, and then reassembled at our new house a few days later. I had expected that someone would come to do this who actually knew how the sofa fitted together, but actually they didn't, and didn't even seem to know what they had come to our house to do that day, so I don't know if there is a breakdown in communications somewhere in TR Hayes' system. It would have also seemed a good idea to send the same team to do both ends of this job, but we had different guys each time. Some disconnection here on who is doing what and who the best person for the job is I think - even these small jobs matter when they are customer facing and leave an impression with the customer, who might have been a repeat customer, but of course this sort of experience can put them off. To be very honest, we had expected something a little more professional from a name like TR Hayes.
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1 month ago
Took a long time to organise a replacement chair but got there in the end- appreciated. Excellent delivery from Jake & Nate Thankyou
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1 month ago
A beautiful mid-price sale headboard fitted by a very helpful man. One star deducted due to some confusion over the delayed fitting date.
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2 months ago
Customer service was great and delivery went without an issue. The only negative point was the wait for the items to be delivered (nearly 4 months)
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3 months ago
Phil was particularly helpful in the shop when we were selecting our furniture. The furniture was delivered ahead of expected time and the delivery team, Steve and Max were friendly, polite and helpful as the scatter cushions had not been loaded at the warehouse. However, a quick phone call by Steve and the cushions were subsequently delivered by a member of the shop staff. All in all, very pleased with our furniture and the Hayes team.
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4 months ago
The salesman Alan was very helpful, the ordering process was easy, however, the delivery time could have been shorter.
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4 months ago 
Mark O was exceptionally helpful when I ordered the footstool over the phone- he remembered I had ordered a matching chair previously and was able to find relevant paperwork. The footstool is just what I wanted and matches the chair exactly. My only criticism of the whole experience is the delivery- I was contacted the day before delivery to be given a two hour slot- the stool was delivered an hour and a half before this time slot! Fortunately my husband was in to accept delivery. There is not a lot of point giving a two hour window when delivery could happen at any time!!
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4 months ago
Very happy with service I received from Mark at Hayes, who went out of his way to source some industrial looking leather bar stools. These have now arrived and unwrapped and delivered by Steve and Leon They look great
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5 months ago
This is the third time we have bought furniture from T R Hayes. It is a lovely store with excellent old fashioned service and good quality furniture at a reasonable price. We were having builders in to update our hall and living room and wanted new furniture to fit in with that update. We chose six pieces from the Cordoba Oak range and we are not disappointed, they and nice and solid and good looking. The reason I have given 4 stars rather than the 5 stars in my previous reviews is because of the quite substantial delay in delivery date. The approximate delivery time was 8-10 weeks when I ordered, the furniture. In October I was phoned to say that it would be a further month which was fine as that still fitted in with the builders but then in November we were advised of a more substantial delay of February and by now we had already got rid of some of our other furniture, However I can't praise Amber highly enough for getting us all of the furniture apart from one piece, before Christmas. She kept in contact with me by email during this time. Actual delivery was good and thanks in particular to Sam and Max for their especial care with our furniture and for spotting a problem with a drawer and notifying the store who are organising a replacement.
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6 months ago
Saw a nice sofa in the sale - just what we wanted - Julia handled our order with friendly efficiency and we agreed a date for delivery.As promised a phone call confirmed the date and time.The delivery guys -Sam & Steve did a great job as the sofa was difficult to get into our house - but they managed it and left everything in good order
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7 months ago
Great purchase process: parking at the shop in the centre of Bath, well stocked showroom and we easily found what we wanted at the right price. Delivery was very smooth: the team arrived on time, brought the sofas in, fixed the feet and took away all the packing rubbish. In between, we were disappointed by delays in delivery, with not enough warning to adjust our plans. But overall a good place to shop.
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7 months ago
Your delivery drivers Frank and Stu were so helpful when it was found the sofa would not come through the door and they were able take pieces off and fold others to get it through the door. As for doing things better when we ordered in June the web site quoted 12 weeks but when we visited the store we we told that it would be up to 20 weeks. Not knowing exactly how long it would be we got rid of our old suite so until you gave us a sofa we were on garden chairs. So a realistic delivery date would have been better in our case i think it was 22 weeks. Without this problem it would be 5 stars as the suite is all we hoped.
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8 months ago
Delivery of a large sideboard was a bit tricky to get up the stairs, but Kris and Jesse were very helpful and friendly
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8 months ago
The sales advisors in store were really helpful and struck the right balance of coming to help, but then leaving us to try the different products to decide what was best for us. Mattress wasn’t ready as quickly as advertised (took just over 2 months) and when I called for an update was originally told one day, then called again to arrange a time and was told it wouldn’t be ready until the week after. Received a call the same day from another member of staff to arrange delivery for the following day. That could have been an inconvenience if I’d cancelled arrangements to be in the house for the delivery but luckily I was home that day anyway. Delivery people (Kris and Jesse) were really friendly and it only took a few mins for them to bring the mattress in and take the old one away. Paid a bit extra to have the old mattress taken away, really convenient and painless.
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9 months ago
Excellent service and advice in store.
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10 months ago
Delivery time was estimated at 12 weeks, but it took 5 weeks longer. That was understandable in the current circumstances. I asked for an update and then had to telephone again to chase. It would have been appreciated if we could have been informed about the delay without having to do this. This is why customer service stars are 3 and not 5! Alan in sales and Steve on delivery were excellent.
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11 months ago
Delivery team (Frank and Steve) were prompt, efficient and helpful. Goods exactly as ordered. Very pleased. Experience of customer service was mixed.
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