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Top positive review
10 Aug 2023
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We live in North Yorkshire and found this wonderful furniture store whilst visiting Bath…….what a find ! An amazing selection of traditional and contemporary furniture, displayed beautifully over many floors. Sally, a most pleasant sales lady, helped us to make our choice of table, chairs and sideboard - her extensive knowledge of all the ranges was so helpful and her input most valuable and welcome. Delivery was arranged by Stuart ( of dispatch)…..so lovely to speak to an actual person - who was charming and most accommodating. Our furniture arrived yesterday, transported and delivered by Sam and Jake who were most pleasant and helpful…… even though the trip took them almost 5 hours , they assembled the table and demonstrated how it extends and then positioned everything as I requested- nothing was too much trouble and we are delighted with our new furniture…..it looks perfect in our new kitchen diner. Many thanks to the whole Hays team…….it has been a joy to shop with a company where customer service is their priority……..we'll definitely be returning soon !
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen!
However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
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Reviews for trhayes.co.uk
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16 Jan 2024
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Excellent delivery service
Outstanding service by Frank and Paul on a very heavy and difficult delivery. They took great care and time to avoid any damage and placed and set up my ordered goods exactly where I wanted them.
They were both very polite and courteous and a credit to TRHayes.
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12 Jan 2024
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10 Jan 2024
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A pleasant and straightforward purchase.
On entering the store I was asked if I needed any help. I had looked at the Camborne furniture on line and the lady took me to see it. I would probably still be there without help. Nothing was too much trouble and we looked at a couple of alternatives. However in the end I decided on the Camborne. We then went downstairs and completed the purchase. I was told that completion would be between 10 and 11 weeks.
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8 Jan 2024
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Vispring Bed Delivery
It was pouring with rain when Paul and Dom arrived but they were very cheerful despite the long lift. They dried everything off including the hall floor. They explained how they were putting the bed together and gave us the opportunity to check we were happy with the position before they left.
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22 Dec 2023
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I am delighted with the curtain & rod; the difference it makes to keep the stairwell draught out, & keep the warmth of the flat in , it is all t hat I had hoped for but was n't sure that it was possible. Also, William , who fitted it was pleased to discuss the length of the curtain & it's fitting when drawn, covering all the draught spaces round the door.
Thank you, everyone.
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19 Dec 2023
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So much better than internet shopping
We bought a lovely table and chairs in a late summer sale but didn't finish building the room for it until November. Stuart the despatch manager was very helpful and patient and when we eventually took delivery Marcus and Sam were friendly and efficient. Premium product at better than internet pricing with 5 star service, a very good experience.
Without doubt the best furniture establishment in Bath and indeed the west of England, with a wonderful range of high quality items across the whole range of home furnishing. Our order recently delivered, went without a hitch, and and the delivery service (in our case carried out by Sam & Paul) was exceptional they were careful, courteous, and friendly and a real asset to the company, whom we cannot praise highly enough.....
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18 Dec 2023
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Excellent service
Helpful sales staff and good display stock Price matched competitors
Sam and Paul very helpful and polite delivery drivers. Nothing too much trouble, happily took off lounge doors to get the settee in the room and then rehung
Would recommend TRHayes
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18 Dec 2023
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5 star Service
A fantastic service from sales advise to delivery. Thank you.
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15 Dec 2023
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Safabed delivery and Assembly
Marcus and Paul did a great job of delivering and assembling our sofabed this morning. Fantastic, friendly professional guys.
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15 Dec 2023
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Helpful, Cheerful and Knowledgeable !
From the time we asked about beds and mattresses the service and advice received from T R Hayes was outstanding.
On the day before delivery we were contacted to be told a time slot for the delivery.
We have had some very poor experiences with a nationally based store chain when on three occasions the goods were found to be damaged.
Sam and Phil completed the delivery for T R Hayes and were helpful, cheerful and knowledgeable.
We also learned that T R Hayes can often deliver to many parts of the UK.
This is something we will definitley remember for the future if we ever move out of the Bath area.
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15 Dec 2023
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Good job!
Paul & Marcus have just cheerfully delivered our furniture. They were both lovely and worked quickly and carefully. Thank you.
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15 Dec 2023
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Punctual delivery. Sam and Phil very courteous and efficient setting up our new dining table
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14 Dec 2023
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Our family have been customers with Hayes family business for over 60 years
We have always received excellent respectful customer care and attention, with your friendly and helpful staff members.
Delivery by Sam and Phil today was also excellent they were respectful and friendly.
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12 Dec 2023
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Efficient, on time, courteous, good product.
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11 Dec 2023
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Luxury With Valuable Service!
Sam and Marcus in deliveries were excellent with ultimate care when steering and assembling the bed for me. They even moved an existing bed to another room! Phil the salesman was superb guiding me to the perfect choice of Vispring beds.
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11 Dec 2023
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Bed delivered by Sam & Marcus
Pleasant, professional and efficient. We live in 17c cottage. Not the easiest to find or to access and somewhat difficult (tight) stair turns. Sam and Marcus made everything seem easy
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7 Dec 2023
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Excellent customer service
The furniture came even before advised it would be available. The staff are unerringly polite (& knowledgeable)
The delivery staff (Paul & Phill) were extremely respectful, efficient & helpful
The sofa itself is exactly what was ordered & exactly what I wanted
I always default to Hayes for my furniture & have never regretted that decision.
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4 Dec 2023
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Sam & Paul delivered and assembled our velvet furniture: so helpful and professional. Thank you both.
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3 Dec 2023
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Generally good service.
Good range to choose from. Not rushed. Informative staff. The delivery men (Sam and Paul) were particularly very helpful and friendly.
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