trhayes.co.ukReviews

: 1,428Excellent

4.91

Reviews for trhayes.co.uk

354 verified reviews in the last 12 months

1,428 total reviews
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the most relevant positive review


8 months ago
We ordered an oak dining table, bench and 4 chairs when retail reopened on 12th April. We knew these items were on a 16 week delay. Upon reaching 16 weeks we were disappointed to be advised that, although T R Hayes had confirmation of the order, the supplier claimed not to have received it. The table and bench had to be reordered, again on a 16 week delay. The chairs, from a different supplier, were available. By this stage we had sold our old dining table and chairs. Simon agreed that the showroom table and bench, and the chairs we ordered, could be delivered pending receipt of our table. Our table and bench has now been received. The delivery team were excellent - very polite, courteous, clean and tidy. We also managed to agree a discount due to the inconvenience caused, although this was not the fault of T R Hayes. We have always shopped at T R Hayes for our furniture and have always been delighted with the customer service from Richard, the sales team and the delivery team.
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2 months ago
We ordered two settees. The delivery men turned up at the time stated. BUT on one of the feet the wood was cracked. The delivery men were excellent, they took photos and said they would report it back and someone would come out and fix it. Nearly 4 weeks later we had heard nothing. I phoned and there was no record of the damage (but I learnt later on that the delivery man had reported it) I was asked to take photos and send them. I was then told a new foot would be ordered and would be contacted about fixing it. We got the call and the date offered was OK , I was told we would get a call the day before to let us know whether the men would be here morning or afternoon. No call came. So this morning at 9.15 I phoned and said I needed to know a rough time. The receptionist could not get an answer from the extension so she took my number and said someone would get back to me. No one did. An hour later I phoned again and a man said he would get back to me which he duly did letting me know that the men would be with me before 1 p.m. The men did turn up and were really helpful, even though the part they had wasnt quite the correct one !, they adapted so that it was all fixed. Interesting that when they asked me to sign the sheet they had a 2 hour time slot written on their sheet- what a shame someone couldnt have given me a call (as promised) to let us know !! Even first thing this morning no one could be bothered to call me back after the first enquiry.
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Reviews for trhayes.co.uk

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 Verified review
3 months ago
Excellent service from ordering to delivery. Many thanks to Mark in store and Jake and Aaron for such cheerful and helpful delivery service, nothing was too much trouble.
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3 months ago
Helpful and very patient sales staff, Julia and Steve Sofa was delivered a month early and came well wrapped and protected. The delivery team, Steve and Max, were really helpful and took great care in the house.
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3 months ago
Excellent service in the shop by Ben followed up by very courteous delivery service by Jake and Aaron. Would recommend them all
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3 months ago
From the start of the shopping and discussing our sofa requirements with Ben, right through to delivery on time, as promised, in Hays own van by Steve and Max, it's been a very pleasant experience. Keep up the great work.
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4 months ago
Excellent sales service from Mark with realistic expectations set on likely delivery dates from Scandinavia before order placed. Cheerful & expert delivery service from Sam & Steve.
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4 months ago
Once again great service from TR Hayes. Julia was very helpful both with her advice and in arranging samples ahead of finalising our order. It was good to see Sam and Steve again who delivered the bed with their usual care and attention making sure that everything was just right before they left.
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4 months ago
We received excellent advice, service and delivery
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4 months ago
Good salesman Mark and good delivery. Clean and tidy very helpful delivery men. We have always been treated as friends as well as customers.
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4 months ago
Both polite and efficient . Perfect.
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4 months ago
Darren was very helpful and knowledgable when we were choosing our new sofas Steve and Max made a brilliant job of delivering the sofas and getting them through the doors without injury to themselves or the sofas Great service
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4 months ago
I bought a Himolla chair and sofa from Haynes the salesman darren was very good very helpful, i was told there would 12 to 14 weeks for it to arrive and shore to there word 12 weeks later it was delivered they were spot-on time with their delivery and the gentleman Steve and Max very good and helpful.very pleased with Hayers .
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4 months ago
Good updates of order progress throughout. Emails and calls answered quickly. Delivery on time. Pleasant staff.
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4 months ago 
by M H.
We bought a large wardrobe which needed to be assembled in our home. The delivery guys were extremely helpful and knowledgeable and fitted the wardrobe without a problem. T R Hayes is my go to store because they chose such good quality furniture it saves so much time not having to sift through badly made products. Thank you Alan, Stu and Sam C for your help and assistance.
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4 months ago
Old fashioned often unheard of these Sadya excellent service. From initial payment to delivery TR HAYES are absolutely amazing with their customer care!! Highly recommend
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4 months ago
A great range in store and very helpful and knowledgable staff. Steve in the shop helped with our choice and made the experience very pleasurable. We didn’t feel rushed. Steve and Max delivered bang on time and positioned the furniture where we wanted it. A very good experience - thanks all.
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4 months ago
We were guided by knowledgeable and helpful staff from the moment we stepped into the showroom. The standard of service was maintained by the accounts department and the delivery staff. Shopping with Hayes was a pleasure and we are confident we chose the right furniture for our home. Thank you.
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4 months ago 
I have been a TR Hayes customer for many years and never fail to be impressed with the great service, knowledgeable staff and huge range to choose from. On this occasion Sally was our helpful salesperson and Jake and Nate delivered our 2 new sofas and office furniture. Jake and Nate phoned ahead to let us know exactly when they would be arriving and took great care with all the unpacking and installation. I could not wish for better service - thank you so much!
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4 months ago
Carpet layers arrived on time on the appointed day, the work was carried out smoothly & efficiently & the new carpet looks great.
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4 months ago
Excellent fitting service & great quality blinds
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4 months ago
TR Hayes is a great store where you can see, feel and try out the items you are purchasing. Steve B was our sales person who dealt with the order in a friendly and efficient manner. Kris was our delivery person who assembled our chairs and was very pleasant. We are delighted with our marble table and beautiful chairs. Thank you!
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