trhayes.co.ukReviews

: 1,428Excellent

4.91

Reviews for trhayes.co.uk

354 verified reviews in the last 12 months

1,428 total reviews
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the most relevant positive review


8 months ago
We ordered an oak dining table, bench and 4 chairs when retail reopened on 12th April. We knew these items were on a 16 week delay. Upon reaching 16 weeks we were disappointed to be advised that, although T R Hayes had confirmation of the order, the supplier claimed not to have received it. The table and bench had to be reordered, again on a 16 week delay. The chairs, from a different supplier, were available. By this stage we had sold our old dining table and chairs. Simon agreed that the showroom table and bench, and the chairs we ordered, could be delivered pending receipt of our table. Our table and bench has now been received. The delivery team were excellent - very polite, courteous, clean and tidy. We also managed to agree a discount due to the inconvenience caused, although this was not the fault of T R Hayes. We have always shopped at T R Hayes for our furniture and have always been delighted with the customer service from Richard, the sales team and the delivery team.
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2 months ago
We ordered two settees. The delivery men turned up at the time stated. BUT on one of the feet the wood was cracked. The delivery men were excellent, they took photos and said they would report it back and someone would come out and fix it. Nearly 4 weeks later we had heard nothing. I phoned and there was no record of the damage (but I learnt later on that the delivery man had reported it) I was asked to take photos and send them. I was then told a new foot would be ordered and would be contacted about fixing it. We got the call and the date offered was OK , I was told we would get a call the day before to let us know whether the men would be here morning or afternoon. No call came. So this morning at 9.15 I phoned and said I needed to know a rough time. The receptionist could not get an answer from the extension so she took my number and said someone would get back to me. No one did. An hour later I phoned again and a man said he would get back to me which he duly did letting me know that the men would be with me before 1 p.m. The men did turn up and were really helpful, even though the part they had wasnt quite the correct one !, they adapted so that it was all fixed. Interesting that when they asked me to sign the sheet they had a 2 hour time slot written on their sheet- what a shame someone couldnt have given me a call (as promised) to let us know !! Even first thing this morning no one could be bothered to call me back after the first enquiry.
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Reviews for trhayes.co.uk

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 Verified review
3 months ago
The range of furniture is amazing and very good quality. Excellent service and our table we brought an oak table is beautiful. The delivery guys were brilliant sam & Jake very professional and friendly.
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3 months ago
the delievery lads managed my drawer up three lots stairs and put in to place very carefully thanks steve and nate.
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3 months ago
Purchased some Lowestoft bedroom furniture. Great service from Julia in sales and Jake and Sam who delivered the furniture, did the final assemble, and put it in place. Very happy with the furniture and service. Many thanks
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3 months ago
Always good advice and service
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3 months ago
Very efficient shop to deal with - kept me informed at every stage and delightful staff and delivery men too.
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3 months ago
good service
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3 months ago
Excellent and very helpful staff; polite, nothing to much trouble not rushed, given options, not pushy .
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3 months ago
Julia was very helpful in store. Kris and Nate were punctual for delivery and installed the tv stand efficiently and with care and removed all the rubbish.
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3 months ago
I ordered my corner sofa in 2021. Due to COVID and a couple of other hiccups it finally arrived. I would like to thank Caroline Hughes for her hard work and unending patience in sorting out my order. I love snuggling in the corner of an evening watching TV.
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3 months ago
Nothing
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3 months ago
Our experience today with tr hayes was outstanding from ordering the mattress with Phil and being delivered by Steve & Nate being so helpful moving the bed and hoovering underneath before replacing the mattress, so well done in taking care of your customers
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3 months ago 
From first contact with Bruce, to delivery by Steve & Max the service was excellent. As a regular customers we will be sure to visit again.
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3 months ago
We were very pleased with Steve and Max who delivered our son's new bed. They were very efficient at putting the bed together, tidied away all the mess and left a very good overall impression as well as talking us through how to look after the mattress etc. Thank you.
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3 months ago
Excellent service from the whole TR.HAYES team , friendly professional service Alan was very patient when searching for the right chair for my terminally ill wife The delivery team of Steve and Max were brilliant . Can’t fault the whole shopping , purchase and delivery experience and dealings with the office staff. Thanks Marcus
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3 months ago
We bought a pair of sofas from T R Haynes. Steve B was very helpful in assisting us with our options and choice. The delivery was prompt and efficient. Steve and Max were friendly and helpful. I would definitely recommend T R Hayes for all your furniture needs
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3 months ago
Excellent assistance in the shop , delivery a bit quicker than expected and helpful delivery men.
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3 months ago 
We have just taken delivery of our Audubon, sunny ochre coloured sofa from TR Hayes. We had a very pleasant experience ordering it from the Bath store, which is a huge place, multi floored and in different buildings and filled with very nice furniture and very helpful staff. We went back on the second visit and ordered our sofa, waited for it to be manufactured (in the UK!) and it was delivered today, as promised. The 2 delivery men (Aaron and Jake) were super helpful, put it in place, put the legs on and removed the packaging. Overall, a great sofa for a very reasonable price from a top company. We will be back!
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3 months ago
Sam and Steve arrived early to deliver my Stressless chair. They were very polite and explained all information to me very well even apologising for arriving early. The chair was put exactly where I wanted it.
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3 months ago
Phil was particularly helpful in the shop when we were selecting our furniture. The furniture was delivered ahead of expected time and the delivery team, Steve and Max were friendly, polite and helpful as the scatter cushions had not been loaded at the warehouse. However, a quick phone call by Steve and the cushions were subsequently delivered by a member of the shop staff. All in all, very pleased with our furniture and the Hayes team.
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3 months ago
Wonderful service on store by Mark O and very good delivery and assembly of my new lovely bed by Jake and Aaron. Beautifully made bed and very comfy!
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