trhayes.co.ukReviews

: 1,428Excellent

4.91

Reviews for trhayes.co.uk

355 verified reviews in the last 12 months

1,428 total reviews
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the most relevant positive review


8 months ago
We ordered an oak dining table, bench and 4 chairs when retail reopened on 12th April. We knew these items were on a 16 week delay. Upon reaching 16 weeks we were disappointed to be advised that, although T R Hayes had confirmation of the order, the supplier claimed not to have received it. The table and bench had to be reordered, again on a 16 week delay. The chairs, from a different supplier, were available. By this stage we had sold our old dining table and chairs. Simon agreed that the showroom table and bench, and the chairs we ordered, could be delivered pending receipt of our table. Our table and bench has now been received. The delivery team were excellent - very polite, courteous, clean and tidy. We also managed to agree a discount due to the inconvenience caused, although this was not the fault of T R Hayes. We have always shopped at T R Hayes for our furniture and have always been delighted with the customer service from Richard, the sales team and the delivery team.
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2 months ago
We ordered two settees. The delivery men turned up at the time stated. BUT on one of the feet the wood was cracked. The delivery men were excellent, they took photos and said they would report it back and someone would come out and fix it. Nearly 4 weeks later we had heard nothing. I phoned and there was no record of the damage (but I learnt later on that the delivery man had reported it) I was asked to take photos and send them. I was then told a new foot would be ordered and would be contacted about fixing it. We got the call and the date offered was OK , I was told we would get a call the day before to let us know whether the men would be here morning or afternoon. No call came. So this morning at 9.15 I phoned and said I needed to know a rough time. The receptionist could not get an answer from the extension so she took my number and said someone would get back to me. No one did. An hour later I phoned again and a man said he would get back to me which he duly did letting me know that the men would be with me before 1 p.m. The men did turn up and were really helpful, even though the part they had wasnt quite the correct one !, they adapted so that it was all fixed. Interesting that when they asked me to sign the sheet they had a 2 hour time slot written on their sheet- what a shame someone couldnt have given me a call (as promised) to let us know !! Even first thing this morning no one could be bothered to call me back after the first enquiry.
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Reviews for trhayes.co.uk

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 Verified review
2 months ago
We always visit T R Hayes to find good quality furniture. The sales team are knowledgeable, friendly and willing to go the extra mile. The delivery team are polite and courteous, taking care with the items being delivered. Highly recommended.
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2 months ago
We found Suzanne really helpful and efficient in the shop. The range of Ercol products was really good and excellent value for money (we did compare prices!). Sam and Nathan were excellent with the deliveries. Excellent products! Excellent staff! Great all round service!
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2 months ago
The salesperson (Steve B) was particularly helpful on the many times we visited the bed department. He ran through all the options, loaned us colour swatches and ensured we got exactly what we wanted for both mattress and base. The 2 delivery guys (Steve and Jake) were absolutely fantastic. They arrived when other work was being done in the porch, but worked around that and ensured the mattress and base were put exactly where I wanted them. They were able to ascertain that as I wasn’t installing the items straight away, that they were best left in the protective packaging. They also suggested marking the delivery note as unchecked which I did and even went as far as to suggest I ring Hayes when I was ready to install the bed and they would do their best to return to move the bed to where it was required. They couldn’t have been more helpful. Super guys.
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2 months ago
Fantastic from viewing in showroom to delivery of goods Polite, efficient service from Caroline and amazing delivery by Max & Kris Thank you!!
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2 months ago
Delivered within the specified time. Extremely helpful and considerate delivery men, Max and Chris.
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2 months ago
We have bought furniture from T R Hayes before and were impressed by the service we received so they were the obvious store to go to when we discovered the chairs that we had in mind. Once again we received excellent service.
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2 months ago
We ordered two settees. The delivery men turned up at the time stated. BUT on one of the feet the wood was cracked. The delivery men were excellent, they took photos and said they would report it back and someone would come out and fix it. Nearly 4 weeks later we had heard nothing. I phoned and there was no record of the damage (but I learnt later on that the delivery man had reported it) I was asked to take photos and send them. I was then told a new foot would be ordered and would be contacted about fixing it. We got the call and the date offered was OK , I was told we would get a call the day before to let us know whether the men would be here morning or afternoon. No call came. So this morning at 9.15 I phoned and said I needed to know a rough time. The receptionist could not get an answer from the extension so she took my number and said someone would get back to me. No one did. An hour later I phoned again and a man said he would get back to me which he duly did letting me know that the men would be with me before 1 p.m. The men did turn up and were really helpful, even though the part they had wasnt quite the correct one !, they adapted so that it was all fixed. Interesting that when they asked me to sign the sheet they had a 2 hour time slot written on their sheet- what a shame someone couldnt have given me a call (as promised) to let us know !! Even first thing this morning no one could be bothered to call me back after the first enquiry.
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2 months ago
Hayes did everything they told us and kept to delivery times. The delivery men were extremely polite and efficient but we believe they perhaps were carrying too heavy a load and perhaps there should have been another person to help
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2 months ago
Great instore service by Alan...Followed up by great delivery service by Kris & Arron.
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2 months ago
Excellent and knowledgeable staff plus delivery staff are also great.
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2 months ago
My whole experience with TR Hayes has been excellent and I would recommend them to anyone. From the moment I first called the store, Steve B was efficient and polite. Although the chair I wanted had a long lead time for delivery (due to Brexit and covid), I decided to wait for it as Steve had been so helpful. I'm glad I did - it's exactly what I wanted, and Sam and Nate who delivered it were great, assembling it quickly and neatly right there and then. Thank you to the whole team.
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2 months ago
Excellent advice from salesman Darren. Delivery by Sam and Nate extremely quick and efficient. They demonstrated how to extend our table before leaving. Great all round experience
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2 months ago
Customer service was great and delivery went without an issue. The only negative point was the wait for the items to be delivered (nearly 4 months)
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3 months ago
I recently purchased a Himolla leather reclining chair after a visit to the store. There was an extensive choice of such chairs in the showrooms, from a variety of manufacturers and after much testing and deliberation, I decided on the Himolla as it seemed by far the most comfortable. The salesman (Alan) was very helpful, providing the right amount of advice whilst allowing me to make my own decisions. It was a thoroughly pleasant experience. At the time of purchase, I was advised that as the chairs were made to individual order, there would be a16-18 week delivery time. In the end, it was slightly less than that which is obviously a bonus. A delivery slot was agreed upon, but due to a cancellation, the delivery team (Steve and Max) were early (not a problem). The delivery itself was conducted very efficiently and professionally according to my wife, and I arrived home to find my lovely new chair positioned exactly where I wanted it and in perfect condition, as I would have expected. Overall, the entire experience left nothing to be desired, and I heartily recommend both the Himolla Mosel chair and TR Hayes.
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3 months ago
As always, superlative service from initial engagement as we looked for a sofa, to the guidance and advice from Ben G, as we made our choice, and then the follow up arrangements for delivery. Delivery and assembly ably and efficiently done by Kris and Nate. Thank you, and keep up the excellent work!
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3 months ago
I have recently bought a divan bed and a mattress from TR Hayes. Phil B in the shop in Bath gave me a good deal and suggested exactly the products that I needed. He made the process very easy. The delivery was quick and punctual. Kris and Nate did a good job maneuvering all pieces into my flat. I cannot comment on the quality of the products, as I have not yet slept in the bed.
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3 months ago
Great local furniture store with a great selection of products and excellent customer service. We last dealt with Phil in the store and with Steve & Nate for delivery…all excellent.
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3 months ago
Julia was amazing. So helpful, took us all over the store showing us lots of options,and eventually finding our perfect furniture.
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3 months ago
Happy to support a local business and appreciated being able to try before you buy in the shop. The goods arrived before they were expected and were promptly delivered by a friendly delivery team of Steve and Nate
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3 months ago
No qualms. Good quality sofas and great service. We were forewarned of the 20-week wait time as we requested a non-standard/personalised size; the sofas in fact turned up 3-4 weeks early which was a bonus.
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