trhayes.co.ukReviews

: 1,428Excellent

4.91

Reviews for trhayes.co.uk

354 verified reviews in the last 12 months

1,428 total reviews
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8 months ago
We ordered an oak dining table, bench and 4 chairs when retail reopened on 12th April. We knew these items were on a 16 week delay. Upon reaching 16 weeks we were disappointed to be advised that, although T R Hayes had confirmation of the order, the supplier claimed not to have received it. The table and bench had to be reordered, again on a 16 week delay. The chairs, from a different supplier, were available. By this stage we had sold our old dining table and chairs. Simon agreed that the showroom table and bench, and the chairs we ordered, could be delivered pending receipt of our table. Our table and bench has now been received. The delivery team were excellent - very polite, courteous, clean and tidy. We also managed to agree a discount due to the inconvenience caused, although this was not the fault of T R Hayes. We have always shopped at T R Hayes for our furniture and have always been delighted with the customer service from Richard, the sales team and the delivery team.
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2 months ago
We ordered two settees. The delivery men turned up at the time stated. BUT on one of the feet the wood was cracked. The delivery men were excellent, they took photos and said they would report it back and someone would come out and fix it. Nearly 4 weeks later we had heard nothing. I phoned and there was no record of the damage (but I learnt later on that the delivery man had reported it) I was asked to take photos and send them. I was then told a new foot would be ordered and would be contacted about fixing it. We got the call and the date offered was OK , I was told we would get a call the day before to let us know whether the men would be here morning or afternoon. No call came. So this morning at 9.15 I phoned and said I needed to know a rough time. The receptionist could not get an answer from the extension so she took my number and said someone would get back to me. No one did. An hour later I phoned again and a man said he would get back to me which he duly did letting me know that the men would be with me before 1 p.m. The men did turn up and were really helpful, even though the part they had wasnt quite the correct one !, they adapted so that it was all fixed. Interesting that when they asked me to sign the sheet they had a 2 hour time slot written on their sheet- what a shame someone couldnt have given me a call (as promised) to let us know !! Even first thing this morning no one could be bothered to call me back after the first enquiry.
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Reviews for trhayes.co.uk

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 Verified review
23 days ago 
by Y I.
From our buying experience with Julia, to our delivery experience with Steve and Kris everything has been excellent. Help, advice and patience to assist our decision from Julia, without sales pressure, making our shopping experience a pleasure. Our delivery arrived a.m. as advised and our suite was delivered with care and respect to our home and our purchase. All staff are a credit to the company. As with our previous purchase, this time also another professional experience with T R Hayes
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1 month ago
We ordered a new bed + mattress, and a separate headboard. Julia served us, and did warn us there would be a wait for these items, but we were prepared to wait. Delivered today by Steve and Jake. Very happy with the whole experience. We always try TR Hayes first for furniture, as their service is very good, and prices usually very competitive.
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1 month ago
Purchased a mattress and the advice given in relation to our needs was very helpful. Always best to purchase from an established business and not from so many that are here today and gone tomorrow.
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1 month ago
A lovely pop up shop. It has great furniture and knowledgeable staff. Steve and Max did a fast professional delivery. Thank you T R Hayes.
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1 month ago
First class service as we have come to expect over the years.
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1 month ago
Exceptional service from being to end ⭐️⭐️⭐️⭐️🌟+ Thanks to JULIA Delivery by SAM & AARON - Was seamless ⭐️⭐️⭐️⭐️🌟
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1 month ago
I now have all the carpets fitted, they look great, so thanks to the carpet team Curtains have also been hung and look great so thanks to the curtain team. All the Nantes furniture(5 pieces) have been delivered and I'm very pleased. Must say a big thank you to Steve here who was so friendly, helpful and patient. He also helped with chair and small chest for the bedroom. Still to come is sofa and chair, thanks again to Steve here for his help and patience.
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1 month ago
Although our hand-built sofa was a long time coming, I couldn't ask for better service from Mark O'Grady at TR Hayes. Not only was he really helpful with colours and fabrics, he also made himself available for my daft questions at all times. Delivery was on time and smooth, and we live in a very awkward place, and the lads did a great job. Mark sorted out a minor issue with the sofas very quickly, and I think I'd never have got such service at a bigger national retailer. Thanks so much!
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1 month ago
Good experience from ordering to delivery. Sam and Aaron were efficient delivering the chairs and removed all packing materials.
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1 month ago
From advice to purchase with Darren to delivery from Steve & Jake, everything was very professional.
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1 month ago
The curtain fabric department had a very wide range of samples, and we were guided to our choice with the excellent help of Abbie The samples arrived for our home viewing in very short time, and ordering our final choice was easy., with extra help made for the delivery.
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1 month ago
Delivery today of G Plan sofa and chair + Stressless Mayfair chair. Exemplary service from Steve Bean over a period of months and many visits to look at options, makes, fabric/leather choices etc. Unfailing patience and the ability to make rational suggestions to aid decision making. Thank you Steve. The lead time for the G Plan furniture was not a particular problem in this instance as this gave time to substantially renovate and decorate rooms. Delivery today was prompt and efficient, the two men concerned were careful and took pains to assemble the furniture and place in position.
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1 month ago
Excellent service from the initial visit, ordering furniture with Julia and then the delivery by the professional, friendly team of Sam and Aaron. Would definitely recommend this store. We were also very impressed with the knowledge and assistance we received when choosing carpet - unfortunately cannot name the female assistant.
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1 month ago
Ordered a divan base with Simon, really personable and knowledgable. Delivery on time, installation swift and hassle free, thanks Steve and Jake. Excellent from start to finish, hence 5*.
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1 month ago
Efficient and friendly. Phil spent ages with me in the shop searching to find the right bed frame and was extremely helpful. The delivery was organised really well and went smoothly - Steve and Nathan were friendly and efficient. Thank you.
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1 month ago
We, needed a new bed and were very pleased with the selection available and the advice. The salesperson was Alan D. Due to COVID and holiday complications we had to delay delivery and were not pressurised to bring things forward. Sam and Nate delivered the bed and were most helpful and efficient.
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1 month ago
Took a long time to organise a replacement chair but got there in the end- appreciated. Excellent delivery from Jake & Nate Thankyou
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1 month ago
A beautiful mid-price sale headboard fitted by a very helpful man. One star deducted due to some confusion over the delayed fitting date.
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2 months ago
Sale and delivery went extremely smoothly. Mark O as the salesperson was very efficient and absolutely reliable. The sofa was delivered by Steve and Nate who did their utmost to get the sofa through some narrow doorways- very helpful. We were very pleased with the whole process and the quality of the sofa.
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2 months ago
Great service from TR Hayes once again , delivery and assembly by Steve & Jake was excellent !
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