trhayes.co.ukReviews

: 1,428Excellent

4.91

Reviews for trhayes.co.uk

354 verified reviews in the last 12 months

1,428 total reviews
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8 months ago
We ordered an oak dining table, bench and 4 chairs when retail reopened on 12th April. We knew these items were on a 16 week delay. Upon reaching 16 weeks we were disappointed to be advised that, although T R Hayes had confirmation of the order, the supplier claimed not to have received it. The table and bench had to be reordered, again on a 16 week delay. The chairs, from a different supplier, were available. By this stage we had sold our old dining table and chairs. Simon agreed that the showroom table and bench, and the chairs we ordered, could be delivered pending receipt of our table. Our table and bench has now been received. The delivery team were excellent - very polite, courteous, clean and tidy. We also managed to agree a discount due to the inconvenience caused, although this was not the fault of T R Hayes. We have always shopped at T R Hayes for our furniture and have always been delighted with the customer service from Richard, the sales team and the delivery team.
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2 months ago
We ordered two settees. The delivery men turned up at the time stated. BUT on one of the feet the wood was cracked. The delivery men were excellent, they took photos and said they would report it back and someone would come out and fix it. Nearly 4 weeks later we had heard nothing. I phoned and there was no record of the damage (but I learnt later on that the delivery man had reported it) I was asked to take photos and send them. I was then told a new foot would be ordered and would be contacted about fixing it. We got the call and the date offered was OK , I was told we would get a call the day before to let us know whether the men would be here morning or afternoon. No call came. So this morning at 9.15 I phoned and said I needed to know a rough time. The receptionist could not get an answer from the extension so she took my number and said someone would get back to me. No one did. An hour later I phoned again and a man said he would get back to me which he duly did letting me know that the men would be with me before 1 p.m. The men did turn up and were really helpful, even though the part they had wasnt quite the correct one !, they adapted so that it was all fixed. Interesting that when they asked me to sign the sheet they had a 2 hour time slot written on their sheet- what a shame someone couldnt have given me a call (as promised) to let us know !! Even first thing this morning no one could be bothered to call me back after the first enquiry.
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Reviews for trhayes.co.uk

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1 year ago
Bought, sofa, rug and double bed all in the same store, the customer service was excellent, we were shown around the store with different price points and lots of choice, staff knowledgable and friendly. Delivered on time, Stuart and Max delivered with no fuss even though we are down a hidden lane, took away the rubbish and set up the new corner sofa. 5 star service will use this store again.
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1 year ago
Really really disappointed that with less than four years since purchase, the side of my sofa is really faded and it's never in direct sunlight. Also very difficult to get hold of
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1 year ago 
This was our first time buying from TR Hayes. Visited the store and staff were incredibly professional and friendly. Order placed and delivered ahead of expectations. Guys who delivered were equally professional and all assembled and in place in no time. 5 stars isn't really enough - just exceptional all round.
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1 year ago
Simon was very great in the shop, he recognised that I was in a hurry, so guided me thought he range of beds that I was looking at and completed my purchase in a very friendly and professional manner. The service from your staff in keeping me updated about delivery was very good and the delivery guys (Steve +1) were prompt, very friendly and also very professional. A great service, thanks
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1 year ago 
Once again, brilliant service from the staff at TR Hayes. Some confusion over the height of a table I ordered but all sorted in a friendly and professional way by Bruce and Mark. Thank you to Sally (?) in delivery who measured tables for me and to Andrea, as always very friendly taking my money! Finally, a great delivery from Steve and Sam R. This is why I love shopping at TR Hayes!
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1 year ago
Excellent customer service from Darren, who responded and followed up quickly with us on our query. Great delivery service too !
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1 year ago 
TR Hayes is my first choice for quality furniture. Sales person, Conch, was very helpful. Delivery couldn't have been better. Steve and Sam R (I think) arrived at the beginning of the delivery window and were both very polite and a pleasure to meet. Thanks guys.
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1 year ago
I visited Hayes showroom in Bath having recently moved to Corsham. It was such a relief to deal with a knowledgable member of staff for my final choice of wardrobe, instead of guessing online. The range in store is impressive and the staff who dealt with my order were excellent. The delivery lads put the wardrobe and chest of drawers together easily and efficiently. Great service. Great shop.
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1 year ago 
Outstanding service from start to finish. The salesman (Marco?) asked us the type of mattress we liked then, having made our preference, he made several suggestions. Having tried several, we narrowed the choice to two at which stage we laid on each mattress for 5 or 6 minutes before making our final choice. Delivery was quicker than expected and carried out professionally by a very friendly crew.
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1 year ago
The service from Alan in the shop and Steve and Ed on delivery was excellent. We love our new sofas.
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1 year ago
Very helpful and great service.
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1 year ago 
With excellent customer service and patience from Sally in helping us choose our new sofas, even changing our minds at the last minute on the colour of the fabric to the delivery details provided by Andrea and the delivery service provided by Sam and Max this morning we could not be more satisfied. Thank you TR Hayes.
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1 year ago
I ordered 2 beds from T R Hayes 2 month’s ago mid May 2021 with delivery anticipated within 6-8 weeks, but to date I’ve only had 1 bed and despite chasing Hayes I still have no idea when the next 1 is due. All in all very poor service, and I would not recommend this Company.
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1 year ago 
Have been buying from Hayes for over 40 years and we received the same excellent service for our recent purchase of a three piece suit as we did with our first. Suzanne was very helpful when we were making our choice and everything went very smoothly with good communications regarding delivery etc. They still provide a very good delivery service with a personal touch.
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1 year ago 
The whole experience was a joy, Prompt and efficient delivery was icing on the cake. Even better when it was in a sale!
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