trhayes.co.uk
Reviews:

267 reviews in the last 12 months1,913 total reviews  

4.95
Excellent
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Top positive review

10 Aug 2023
 Verified review
We live in North Yorkshire and found this wonderful furniture store whilst visiting Bath…….what a find ! An amazing selection of traditional and contemporary furniture, displayed beautifully over many floors. Sally, a most pleasant sales lady, helped us to make our choice of table, chairs and sideboard - her extensive knowledge of all the ranges was so helpful and her input most valuable and welcome. Delivery was arranged by Stuart ( of dispatch)…..so lovely to speak to an actual person - who was charming and most accommodating. Our furniture arrived yesterday, transported and delivered by Sam and Jake who were most pleasant and helpful…… even though the trip took them almost 5 hours , they assembled the table and demonstrated how it extends and then positioned everything as I requested- nothing was too much trouble and we are delighted with our new furniture…..it looks perfect in our new kitchen diner. Many thanks to the whole Hays team…….it has been a joy to shop with a company where customer service is their priority……..we'll definitely be returning soon !

Top negative review

1 Feb 2024
 Verified review
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen! However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
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Reviews for trhayes.co.uk

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2 Jul 2023
 Verified review

Fabulous Service

With many thanks to Caroline for her time, patience and friendliness to find me just the right sofa. Thankyou also to the Delivery Team, Steve and Kris, for delivering my sofa with a smile. A fabulous all round service. This is my second sofa from TR Hayes and an all round excellent service!
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5 Jun 2023
 Verified review
Thank you to Jake and Nate for assembling our new Ercol double bed. They were efficient and courteous. TR Hayes has gone above and beyond to make sure a slight hiccup in mattress supply was solved quicker than expected and I was kept informed of progress throughtout. Thank you. Marianne
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20 Apr 2023
 Verified review

Great range of furniture at pleasing prices with traditional service!

After visiting various furniture shops in London for a sofa it was a pleasant surprise to find TR Hayes on a visit to Bath. The range on offer was vast and the prices were very reasonable. To my fellow Londoners, I would say, a day trip to Bath with visit to TR Hayes is a day well spent.
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9 May 2023
 Verified review

Great service from sales and delivery staff

Ben Greenwood was fantastic at helping us choose the fabric and look of our chair. We entered the shop knowing which style we wanted but his help was greatly appreciated. Kris and Paul were courteous, helpful , efficient and knowledgeable when delivering and putting together the chair.
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19 Apr 2023
 Verified review

A very satisfactory transaction

To start with, the Mackenzie leather chair was exactly what I wanted. The £526 reduction was most welcome. Gold star for Simon. Delivered by Nate and Paul on the day and within the time scale promised. All in all a very satisfactory transaction. Might be back later for the footstool
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16 Aug 2023
 Verified review

Great service and support to select the correct armchair

I needed to buy a chair to help with my backache Ben the salesperson was excellent very knowledgeable and ensured that I made the right choice. The delivery from Sam & Jake was very efficient unpacked the chair put it together and took away the packaging - Many thanks to you all.
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19 Apr 2023
 Verified review

Personnel and Communication

The sales assistants in the Bath branch were helpful and knowledgeable and the delivery crew, Steve and Kris, were cheerful and efficient. Communication from the shop to advise on availability and delivery could have been better but this could have been due to the Easter holidays
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18 Jun 2023
 Verified review

Great service

Mark was really helpful in finding a way for us to order something from clearance and something new to match. Steve and Paul delivered the sofa a week later and despite unpacking to find an error they whizzed back to the shop and were back with the correct item within an hour.
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9 May 2023
 Verified review
We found exactly what we were looking for during our visit to the showroom and Julia the sales assistant was very helpful throughout our decision making process. Delivery and installation of our chairs was conducted smoothly and efficiently by Kris and Paul who did a great job.
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8 Sept 2023
 Verified review
All aspects of the experience were excellent - the extensive range of furniture (sofas, side tables, coffee table, lamps), the helpful staff, being given plenty of time to make decisions (i.e. not being fussed over, but support offered when asked for), and a smooth delivery
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GW
Gillian W.
Batheaston Bath
27 Feb 2024
 Verified review
Amazing choice of furniture, really helpful guidance from Julia, careful delivery by Paul and Phill. We are delightd with all four items: a striking and comfy chair, a beautiful rug which goes with it, and two stylish pieces of office furniture made of recycled wood.
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18 Apr 2023
 Verified review
Great service. The salesman. Phil, understood our needs and recommended a good deal for us. We are pleased with the product. The deliverymen, Steve and Jake, were efficient and friendly. I will certainly shop at TR Hayes in the future and recommend them to friends
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13 Aug 2023
 Verified review
selecting and ordering a new mattress and divan was made easy dealing with Rebecca. we were told approx how long the order would take and telephoned with due delivery date and expected time. delivery was no problem and both delivery men were careful and helpful.
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27 Aug 2023
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Some confusion over the delivery date, but everything was quickly resolved, and Jake and Nate, who delivered our furniture were efficient, helpful, and rather witty. Furniture is fine as well. Hope they can get our next sofas for the sun room sooner than quoted!
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24 Jul 2023
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Phil our sales person was very knowledgeable and gave us plenty of time to choose the style we wanted. Steve and Jake arrived on time, were polite and efficient, then carried everything upstairs without a moan before expertly putting it all together. Excellent!
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3 Oct 2023
 Verified review

We ordered sofas, mattress and office furniture

We ordered sofas, a mattress and office furniture. From a sales point of view, Rebecca and Julia were great and from a delivery point of view, Kris, Paul and Jake were excellent, taking great care delivering and taking old items away from our first floor flat
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LB
Linda B.
Devizes
20 Sept 2023
 Verified review
As always great service, Ben was very efficient and helped us with our purchase of a new dining room table and chairs which was delivered by Kris and Paul with a smile. We would always recommend people to visit as you get good old fashioned customer service.
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5 Apr 2023
 Verified review
I have visited the shop on several occasions and the service has always been helpful. Most recently I was helped to find the table I was looking for by Phil who knew exactly where it was, and it was cheerfully and efficiently delivered by Steve and Aaron.
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21 Jun 2023
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Excellent After Sales service

We purchased two sofas with the help of TRHayes sales team Caroline, Lucy and Simon. Delivery was a little late - but the after sales service from Caroline was excellent. The sofas are now happily installed and Delivery by Steve and Kris was faultless.
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11 Jun 2023
 Verified review
I really enjoyed looking around the store, the displays are excellent. I received good customer service with both Rachel and Phil. The delivery by Steve and Nate was nice and undertaken quickly. Overall pleased with purchase and service. Thank you.
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