Erzgebirge-Palace- Logo - reviews

Erzgebirge-Palace
Reviews:

492 reviews in the last 12 months7,407 total reviews  

4.88
Excellent
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

4 Aug 2023
 Verified review
I bought 3 items, the teelight arch, a Santa with a penguin on a toboggan and another Santa with a small reindeer. I've collected all things penguin since I was child, the idea being I wanted to put together a tableau with penguins and a reindeer, a tree plus a snowman. If I have one observation, it is not a criticism, - the arch itself would be better if it was twice the size so more figures could be arranged on it. I intend to give the extra Santa as a Christmas gift to a friend. Everything was beautifully packaged and arrived from Germany to the UK within 5 days. The quality of the pieces is excellent, the service and packaging was likewise. Although, I speak no German I was able to order via the website as there was the option to view the website in English. I would highly recommend both the ease of use of the website and the goods themselves. As I said as the arch was smaller than I'd hoped and I have no hesitation in ordering more products from the site I intend to order another arch and more figures and I will put them on either side of my mantlepiece.

Top negative review

24 Nov 2023
 Verified review
My Santa arrived broken snd it became my job to fix it so i can give it for a gift. Not to excited about that as i now know it can fall apart again. $12 is nothing or 15% off the next order (really ??) and it good for your site. Now i also know that everything being shipped becomes my responsibility to fix it if needed. Wow. It was packed very well which points to the issue before that Really sad as I love your entire line
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Erzgebirge-Palace

 Sort by  
Relevance
(20)
(3)
Reset
4 days ago
 Verified review
The Amaryllis little boy is damaged. The flowers are lose.
Report review
30 Jan 2024
 Verified review
Love my pyramid but had to reassemble it and glue it together as the packing had not protected it sufficiently.
Report review
18 Feb 2024
 Verified review
Had to glue the hand back on
Report review
2 Jan 2024
 Verified review
The ordering online was simple. Shipping was really fast. When the product arrived, a few pieces were no longer glued to the base. It was an easy fix, but just wanted you to know.
Report review
16 Jan 2024
 Verified review
If I could give an extra half of star I would. I just don’t like that the structure doesn’t sit level due to an electrical connection being taped to the underside
Report review
29 Dec 2023
 Verified review
Looks great and works perfect. However, in shipping, the little men were knocked off. No damage, but had to be regaled.
Report review
31 Dec 2023
 Verified review
I absolutely love the items I ordered but, disappointed that 2 of the 3 items arrived broken. See attached pictures.
Report review
3 Jan 2024
 Verified review
Great product always giving a different option. Nice aromas given off. Arrived in time well packaged.
Report review
8 Dec 2023
 Verified review

Absolutely stunning!

Our 4 tier pyramid is absolutely stunning! My wife and I had been talking about getting one for years in all the times we’d been to Germany we had never bought one. My only complaint, and the reason I didn’t give it 5 stars was the packaging. When I received the box, I heard a lot of rattling around. Luckily it was the box of candles that had busted open and it was candles bouncing around in the box. But when I opened the pyramid box, many parts to the pyramid had broken off. I was able to glue them back on, so well in fact you can’t tell they had broken off. My only recommendation for this company is to do a better job for shipping. I live in the US, so I understand it’s a long way to travel. Otherwise, we love it, and this will be in our family for many generations to come!
Report review
19 Dec 2023
 Verified review

My sister loves her new Herrnhuter!

My sister loves my Herrnhuter I got in Germany, and I was thrilled to learn I could order her one from the US! Unfortunately the adapter that came with it was EU-UK instead of EU-US, but otherwise all is great!
Report review
19 Dec 2023
 Verified review
Great delivery time. Nicely packaged and arrived safely. Value is more of a three star. Seems a bit plain versus the expectations from the pictures on the website.
Report review
22 Dec 2023
 Verified review

Slight damage in shipping

Two of the trees (one large, one small) had become unattached in shipping. I reglued them and think they will be fine.
Report review
29 Dec 2023
 Verified review
I liked the smoker, but it arrived in pieces. I glued it back together. Disappointing.
Report review
9 Dec 2023
 Verified review
This item was much better than the previous one and arrived quickly.
Report review
22 Apr 2023
 Verified review

Unfortunately, I'm still waiting for my order.

I'm still waiting for my order which was placed in February. I understand that they will not send out a shipment until all item are in stock. But it is getting a bit too long to fulfill my order. I can't say anything about the products because I do not have them yet. I ordered two smokers and a deer pyramid.
Report review
28 Nov 2023
 Verified review
Items are exactly what I wanted but both arrived damaged. Santa smoker head had broken off and a tree had broken off the pyramid. I was able to repair both with glue but packaging for fragile items like these could have been better. Otherwise, very happy.
Report review
27 Oct 2023
 Verified review
Please add a 'regular mail' option. I did not need my order quickly and didn't like paying such a high shipping charge, which doubled the price of my little item. I would like to see more traditional products.
Report review
16 Oct 2023
 Verified review

I love the nut cracker!

I love the nut cracker and my son will love it as well. I just wish there was some paperwork or a certificate of origin of authenticity that accompanied the item. Beautiful workmanship.
Report review
6 Nov 2023
 Verified review
Shipping was fast! It would be nice if every ornament came in it's own box, in order to gift them.
Report review
30 Oct 2023
 Verified review
The mini incense cones gave an odd smell. Not really pine.
Report review