playwell.co.ukReviews:
619 reviews in the last 12 months3,384 total reviews
Excellent
Most relevant positive review
29 Nov 2023
Verified review
I have used Playwell off and on for more years than I want to admit to.
They have always been my go too for anything martial arts related.
From just the quality of clothes to personal protection equipment and weapons.
I have always found that the quality and service and indeed quick despatch of orders, have never dropped nor changed over decades of use.
Website is great to navigate and also if I'm ever in need of advice, the person on the other end of the phone are the fountain of knowledge that's required.
Keep it up.
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Most relevant negative review
4 Apr 2024
Verified review
I still have not received the order despite paying for next day delivery. I understand that delivery is contracted to DX but that is your business choice and they are falling far short of an acceptable service level. It is particularly irritating for the last two mornings to be told, we have your item and will deliver today. A few hours later the messages changes to there is a delay. we will deliver soon.
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Reviews for playwell.co.uk
4 Apr 2024
Verified review
I still have not received the order despite paying for next day delivery. I understand that delivery is contracted to DX but that is your business choice and they are falling far short of an acceptable service level. It is particularly irritating for the last two mornings to be told, we have your item and will deliver today. A few hours later the messages changes to there is a delay. we will deliver soon.
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24 Nov 2023
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dobok was good quality but… delivery
dobok was good quality but unfortunately arrived in damaged package with dirt staining I can’t get out and a hole in one bit of it
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15 May 2024
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DX were appalling.
Good points: you have spears for sale and you sent it with a carrying case which I did not expect.
Bad points: I paid extra for 24hr working day delivery. It was 2 days late and was then left on my front doorstep where anyone could have taken it.
I asked for support and none was given.
It has rattling balls in it. If I'd known that I would have thought twice about getting it.
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24 May 2024
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I haven't received anything for about the order. I know DX handles delivery, but that’s your choice and they’re not doing a good job. It's frustrating to be told for two mornings in a row that my item will be delivered today, only to have the message change to say there’s a delay. This feels like a scam. Repetition is key in martial arts, and Playwell seems to be failing at it.
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8 Dec 2023
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Quick delivery. But items not quite as described (for example, I ordered an oak wooden tonfa and white oak bo. But the tonfa that came are beech and I'm not sure what wood the bo is, but doesn't feel like oak). Not worth changing them, but I really expected to get the type of wood I ordered.
Otherwise a good experience, website clear. No other issues.
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26 Mar 2024
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48 hour dx delivery, it's now a week later and still nothing has been delivered. Enso martial arts in Bristol can get a 7ft kung fu staff to me in (in Scotland) 2 days for just £12.99.
A jō is half that size nearly, why can a small business give better service than yourselves? I'd look at changing from using dx if I were you.
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Answer by playwell.co.uk
26 Mar 2024
Hi Apologies for this, as DX is the only courier who takes long length packages nowadays, many couriers have stopped taking long length items, or they charge a very high amount for postage, not sure what the delay has been this time round as yes delivery times are normally 1 - 2 working days via DX but as i can see from the tracking a redelivery has been scheduled, please do get in touch with us if delivery is still not made and we can look in to it further with DX
PS Enso martial arts are our customers, they buy there gear from us :)
12 Jan 2024
Verified review
Ordered an item and had a despatched email soon after the order, item has not arrived after 4 days and went to check delivery status and it wants an account set up. Delivery updates should be straight forward emails.
Will give the order another couple of days and then chase up in earnest begins.
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26 Apr 2024
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Service was very good but the product was just ok. The latter was tricky to put together without damaging the joints ( I had to use a robber faced mallet to bang the pieces together). Also, it comfortably holds long swords but not broadswords (especially those that are ‘double’ in one scabbard).
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9 May 2024
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Great company and bought some good gear from Playwell. Just bought pine breaking boards and some arrived already with big cracks. Given price of boards i would expect quality to be better.
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18 Mar 2024
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Got my order on Friday and when opened one of the weapons was the wrong one.
Phoned the company but no response.
So will have to ring again to rectify my order.
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21 Mar 2024
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Sent wrong material Bo.
A follow up email explained the problem and an apology was given, so I’m happy.
Delivery is expensive as well!
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4 Apr 2024
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Both sparring swords arrived lightly packaged and were bent. Were meant for a sparring event that they now can’t be used for.
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19 Dec 2023
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Do not use Royal Mail because the package was not delivered, though they think they did.
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10 Dec 2023
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Nothing wrong with service it is the product that is disappointing.
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29 Nov 2023
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Have still not received my order
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7 Feb 2024
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The WC-00 Wing Chun butterfly knives are really rubbish. They're not for martial arts training
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14 Feb 2024
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Take forever to reply to emails, if at all.
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6 Dec 2023
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item not received yet !!
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11 Jun 2024
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14 May 2024
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