Reviews for sonicdirect.co.uk
4.78/5.00
Excellent
How is the rating calculated?
sonicdirect.co.ukReviews
: 494ExcellentCertified
Details
Contact
sonicdirect.co.uk- Logo - reviews
Contact
SONIC MEGASTORE Ltd
Ingleby Road
BD8 9AN Bradford
United Kingdom
Trade register
BRADFORD WEST YORKSHIRE Company No. 06805107
Authorised representative
Sonic Megastore Limited
the most relevant positive review
2021-04-01T05:49:19Z 10 months ago
Pleased it arrived on day stated. A gift for my mum for Mother's Day. A practical present she needed rather than a bunch of flowers. Only just started using it, which is why there was a delay before leaving feedback. She says it works well, and she is very pleased with it as it matches with other products from same manufacturer that my sister & I have been buying her for lockdown.celebrations.
the most relevant critical review
2021-03-12T11:39:11Z 11 months ago
Unfortunately the product I was trying to purchase was not suitable for the location in the utility room. Nevertheless I have to say that the customer service advisor tried every which way to see if it could fitted in the location. My next choice of purchase was not available with Sonic, but I have to say I would definitely consider them again when purchasing white goods in the future.
sonicdirect.co.uk- Logo - reviews
Answer by sonicdirect.co.uk
10 months ago
Hi Sam, we're so pleased to know that our advisor did everything in their power to try to resolve it for you, and we're very sorry that we could not be of further assistance with an alternative product. We're sorry to see the 1/5 rating for the delivery and the goods, could you advise if there's anything here we could improve on for the future? Thanks! - Sonic Direct
Read the most relevant positive or most relevant critical review
Positive
Critical
2021-04-01T05:49:19Z 10 months ago
Pleased it arrived on day stated. A gift for my mum for Mother's Day. A practical present she needed rather than a bunch of flowers. Only just started using it, which is why there was a delay before leaving feedback. She says it works well, and she is very pleased with it as it matches with other products from same manufacturer that my sister & I have been buying her for lockdown.celebrations.
Read more
2021-03-12T11:39:11Z 11 months ago
Unfortunately the product I was trying to purchase was not suitable for the location in the utility room. Nevertheless I have to say that the customer service advisor tried every which way to see if it could fitted in the location. My next choice of purchase was not available with Sonic, but I have to say I would definitely consider them again when purchasing white goods in the future.
sonicdirect.co.uk- Logo - reviews
Answer by sonicdirect.co.uk
10 months ago
Hi Sam, we're so pleased to know that our advisor did everything in their power to try to resolve it for you, and we're very sorry that we could not be of further assistance with an alternative product. We're sorry to see the 1/5 rating for the delivery and the goods, could you advise if there's anything here we could improve on for the future? Thanks! - Sonic Direct
Read more
What other customers say about their experience with sonicdirect.co.uk
2021-04-01T05:49:19Z 10 months ago
Pleased it arrived on day stated. A gift for my mum for Mother's Day. A practical present she needed rather than a bunch of flowers. Only just started using it, which is why there was a delay before leaving feedback. She says it works well, and she is very pleased with it as it matches with other products from same manufacturer that my sister & I have been buying her for lockdown.celebrations.
Verified review|
2021-07-09T17:31:09Z 7 months ago
We were given a very helpful and informative reply on a phone call about a F/F we were interested in (without trying to 'push' us for a sale) We bought online and received a call to confirm purchase and delivery date. The delivery lads let us know when they were approx 30 mins away and were really helpful and friendly. Hope we are as pleased with our F/F performance as we are with theirs.
Verified review|
2021-02-20T13:29:31Z 1 year ago
Given time for delivery the night before. Approx 2 hours before delivery I was notified of approx 90 mins delay. I was phoned before delivery which was well within the 90 mins. Delivery drivers were pleasant and efficient. Left the freezer where I asked.
The only difficulty I had was there were no fixtures to secure the fridge freezer. Fortunately my fitter had spares.
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2021-08-18T18:04:57Z 6 months ago
This purchase was as perfect as it gets! I saved £120 on my new Samsung fridge and it came with a 5 year parts & labour guarantee, other sellers only offered 2 years. I was kept fully informed from purchase to delivery & the two guys who delivered it were Pleasant and very Professional. You can't ask for more.
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2021-02-04T13:03:23Z 1 year ago
Never really heard of these guys, and only tried them after struggling to get what I wanted from 3 of the major suppliers.
Really impressed with the prices, product availability and delivery turn around times.
Will be my first point of call for appliances and tech in the future.
Verified review|
2021-07-02T10:02:58Z 7 months ago
The delivery drivers went above and beyond to get our fridge freezer into our new house. Unfortunately it didn't quite fit through our entrance so they had to come round the back and carry it up some steep steps. Excellent service!
Verified review|
2021-03-16T08:21:11Z 11 months ago
Everything about this order was straightforward and without any complication. I got exactly what I ordered and my goods arrived earlier than expected and was delivered by a very friendly and helpful postman. Thank you.
Verified review|
2021-02-21T19:24:14Z 1 year ago
Also had great service from Sonic Direct great price this is the second combination microwave I’ve bought for two if my grandsons. Price is a lot cheaper at Sonic Direct than anywhere else. Would definitely recommend
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2021-05-11T16:12:35Z 9 months ago
Easy website to use. Great customer service, all issues were solved and sorted quickly. Delivery was service was perfect, clean, tidy and took great care when connecting the washing machine.
Would highly recommend.
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2021-01-29T17:58:39Z 1 year ago
Very satisfied with this company. The customer service was first class. Delivery arrived on time. I had the washer fitted and the old one taken away. The charge for this was exceptional. Highly recommended
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2021-05-29T13:58:18Z 8 months ago
Easy to order online. The 2 guys who delivered and set up our TV were super helpful & went out of their way to assist in what we needed.
Highly recommend this company & using their set up service too.
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2021-02-15T13:42:21Z 1 year ago
Delivery was on time and very easy , Sonic Direct kept me up to date with dates and times because of difficulty with receiving goods from suppliers. Very impressed with Sonic Direct, would use again.
Verified review|
2021-07-16T14:00:16Z 7 months ago
Had a call shortly after I ordereded my microwave saying it wasn't going to be available for several weeks. They helped me find a great replacement and had it delivered in 48 hours.
Many thanks.
Verified review|
2021-03-05T10:59:43Z 1 year ago
Original delivery slot promised was not met and product was delivered next day
Fridge was delivered and had no damage. The same can not be said for the old one which they dropped on the drive
Verified review|
2021-07-29T05:46:12Z 6 months ago
Great products and fast delivery. Hadn't heard of them before, so was a little nervous. Paid via PayPal for extra protection but everything was great. Would definitely use Sonic Direct again
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2021-09-08T10:28:11Z 5 months ago
Customer services were very attentive and kept us up to date with the progress of our order. Which arrived as expected. We would not hesitate to use this company again.
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2021-07-30T15:15:20Z 6 months ago
The website was easy to use and the price was the best I could find. I was even give a choice of delivery dates. From start to finish it was a good buying experience.
Verified review|
2021-08-03T13:11:03Z 6 months ago
Really happy with my fridge freezer. Brilliant delivery dates to opt for. Finance was easily arranged, and delivery guys were very helpful and pleasant
Verified review|
2021-03-27T23:41:16Z 10 months ago
Never. Ordered before from sonic direct but I will be ordering again everything was just perfect from ordering to delivery can’t fault them at all
Verified review|
2021-06-18T08:00:38Z 8 months ago
They provided an efficient and professional service and delivery was excellent keeping me notified with the time of the delivery.
Verified review|
Reviews for sonicdirect.co.uk
4.78/5.00
Excellent
How is the rating calculated?
Trustmark for sonicdirect.co.uk
Status:
updated on: 21/01/2022
certified since: 20/03/2013
sonicdirect.co.uk is checked and certified according to the Trusted Shops quality criteria
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Details about sonicdirect.co.uk
sonicdirect.co.uk- Logo - reviews
Contact
SONIC MEGASTORE Ltd
Ingleby Road
BD8 9AN Bradford
United Kingdom
Trade register
BRADFORD WEST YORKSHIRE Company No. 06805107
Authorised representative
Sonic Megastore Limited