Reviews for butterflytwists.com



Excellent

4.52/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,779 Trusted Shops reviews collected in the last 12 months.
In total, butterflytwists.com has already collected 2,603 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/01/2019
Date of order
31/12/2018
16/01/2019
Beautiful, comfortable shoes, nicely packaged, delivered quickly - perfect
5.00
Excellent

Date of publication
15/01/2019
Date of order
12/12/2018
15/01/2019
My order never arrived. The carrier had a different address from the one I gave.
1.00
Very Poor

Date of publication
14/01/2019
Date of order
24/12/2018
14/01/2019
Lovely comfortable, so well padded. Brought the sock liners also, they are brilliant.
5.00
Excellent

Date of publication
13/01/2019
Date of order
27/12/2018
13/01/2019
Good.
5.00
Excellent

Date of publication
13/01/2019
Date of order
28/12/2018
13/01/2019
Unfortunately within a day of wearing my brand new shoes, the soles have shown massive signs of wear and tear and the rubber is slowly disintegrating. Very disappointed as I have to resole the shoes to ensure I can continue to wear them.
3.33
Fair

Date of publication
13/01/2019
Date of order
22/12/2018
13/01/2019
These shoes are so comfortable.
5.00
Excellent

Date of publication
12/01/2019
Date of order
03/12/2018
12/01/2019
Had ordered a pair of shoes that never got delivered. The time of delivery mentioned was 5-8 days. After 1 whole month I get an email from the customer service about the refund for the item.
2.00
Poor

Date of publication
11/01/2019
Date of order
26/12/2018
11/01/2019
Fast shipping
5.00
Excellent

Date of publication
11/01/2019
Date of order
26/12/2018
11/01/2019
Excellent shoes. Have quite a few pairs. Ordering stress free and delivered quickly.
5.00
Excellent

Date of publication
11/01/2019
Date of order
26/12/2018
11/01/2019
Love everything about butterfly twists. Great service. Fab product.
5.00
Excellent

Date of publication
08/01/2019
Date of order
23/12/2018
08/01/2019
Great product, delivered quickly and comes in a nice box. Perfect for wrapping
5.00
Excellent

Date of publication
08/01/2019
Date of order
21/12/2018
08/01/2019
arrived incredibly quickly - especially as was at Christmas - lovely colour and very comfortable
5.00
Excellent

Date of publication
07/01/2019
Date of order
21/12/2018
07/01/2019
Perfect shoes and service.
5.00
Excellent

Date of publication
06/01/2019
Date of order
18/12/2018
06/01/2019
Still waiting to hear back as mistake - wrong colour shoe arrived - no telephone number just email and still waiting after 4 days (3 working days) for a reply as have requested free p&p for exchange
3.00
Fair

Date of publication
06/01/2019
Date of order
21/12/2018
06/01/2019
Lovely comfortable shoes, arrive very quickly
5.00
Excellent

Date of publication
06/01/2019
Date of order
16/12/2018
06/01/2019
excellent service and value
5.00
Excellent

Date of publication
03/01/2019
Date of order
17/12/2018
03/01/2019
I love the shoes very much. I do not love the costs for sending something back to UK. So I am not sure if I will order again something.
4.67
Excellent

Date of publication
03/01/2019
Date of order
14/12/2018
03/01/2019
Love the shoes. They just took forever to ship, despite high shipping costs. It took almost a month to receive them
3.33
Fair

Date of publication
03/01/2019
Date of order
18/12/2018
03/01/2019
Easy to order thru online. Quality is good. Will definitely order again when there's good sales.
5.00
Excellent

Date of publication
03/01/2019
Date of order
08/12/2018
03/01/2019
outstanding on goods
3.00
Fair

Date of publication
03/01/2019
Date of order
15/12/2018
03/01/2019
Always an easy shopping process and love the shoes
5.00
Excellent

Date of publication
02/01/2019
Date of order
17/12/2018
02/01/2019
MINUS 100 starsAbsolute joke
I have not received my shoes
Absolutely NO RESPONSE back from all my emails to Buttetfly Twist.
I was very conscious of the bank holidays and I gave them plenty of time to respond in the meantime - ABSOLUTELY NOTHING
So I tried to cancel my order, you cannot cancel directly,so I had to send emails - NO RESPONSE
Trying to get my money back
NEVER EVER
1.00
Very Poor

Date of publication
02/01/2019
Date of order
16/12/2018
02/01/2019
Awful customer service Sentbthe shoes back for an exchange using signed for, next day delivery two weeks ago and still haven’t received the new shoes. E-nailed 12 days ago and still no response. Even left a tweet on Twitter and nothing.
2.33
Poor

Date of publication
01/01/2019
Date of order
14/12/2018
01/01/2019
Very comfy n delivery is fast. Will recommend to friends. Thanks
5.00
Excellent

Date of publication
30/12/2018
Date of order
14/12/2018
30/12/2018
Brilliant
5.00
Excellent

Date of publication
30/12/2018
Date of order
28/11/2018
30/12/2018
Great for everything
5.00
Excellent

Date of publication
28/12/2018
Date of order
11/12/2018
28/12/2018
Shoes were poorly made, one looked very different to the other and they were sized very small. I returned the item 12 days ago and have had no acknowledgement or refund yet. I have tracked the parcel and it was received and signed for the day aftdr i sent it. Never again.
2.00
Poor

Date of publication
27/12/2018
Date of order
11/12/2018
27/12/2018
I have not receive my goods yet and I did my order 13/12/2018.
I send you email about that and you have not answer yet
2.00
Poor

Date of publication
25/12/2018
Date of order
09/12/2018
25/12/2018
Everything was fine
4.00
Good

Date of publication
25/12/2018
Date of order
09/12/2018
25/12/2018
As usual, everything was perfect, rapid. I appreciate the tracking system.
5.00
Excellent

Date of publication
25/12/2018
Date of order
09/12/2018
25/12/2018
I have made an order on 10th of December and it has not been received yet. According with the site I should have receive the parcel after 4-5 working days
1.00
Very Poor

Date of publication
25/12/2018
Date of order
09/12/2018
25/12/2018
I love the Christina flats so much I’m on my second pair. Faux suede much more comfortable than the other materials. Just sad they don’t make them in more colours.
5.00
Excellent

Date of publication
24/12/2018
Date of order
07/12/2018
24/12/2018
Ordered size up from usual shoe size but too tight. Returned for refund and still waiting one week later.
2.00
Poor

Date of publication
24/12/2018
Date of order
23/11/2018
24/12/2018
Packing is safe and deliver on scheduled.
4.00
Good

Date of publication
23/12/2018
Date of order
07/12/2018
23/12/2018
The wrong colour shoes were sent and I have had no direct response from anyone in customer service. It is very disappointing as I wanted to wear these for my sons wedding which is now 7 days away and no replacements
3.00
Fair

Date of publication
22/12/2018
Date of order
06/12/2018
22/12/2018
Shoes are just perfect Comfortable and stylish I gave the Customer service 3 Stars, just because they delayed to answer my email
4.33
Good

Date of publication
22/12/2018
Date of order
06/12/2018
22/12/2018
Hermes delivery company (Germany) is awful. Please change company. They are a reason for me not to order again.
3.00
Fair

Date of publication
22/12/2018
Date of order
06/12/2018
22/12/2018
Customer services is pathetic Emails are not replied to an no follow-up. Hoping to solve my problem through Paypal.
Stay away
1.00
Very Poor

Date of publication
22/12/2018
Date of order
06/12/2018
22/12/2018
You sent me the wrong size. I got a UK size 5 instead of UK size 3.
1.00
Very Poor

Date of publication
21/12/2018
Date of order
16/05/2018
21/12/2018
Really cute and stylish. Good quality. I wear 7.5 sometimes (always in Steve Madden shoes) so I ordered size 8, which were too big. I wish there were half sizes.
5.00
Excellent

butterflytwists.com customer reviews

butterflytwists.com

Contact
007 Canalot Studios, 222 Kensal Road
W10 5BN London
United Kingdom
hello@butterflytwists.com
butterflytwists.com
Owner
Butterfly Twists LTD
007 Canalot Studios, 222 Kensal Road
W10 5BN London
United Kingdom
Trade register
Companies House 06862903
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with butterflytwists.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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