Reviews for butterflytwists.com



Good

4.49/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 2,016 Trusted Shops reviews collected in the last 12 months.
In total, butterflytwists.com has already collected 2,441 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
22/10/2018
Date of order
06/10/2018
22/10/2018
So comfy and glitzy love them now I have two union jack one day one night or both day depends how glittery I want to be
5.00
Excellent

Date of publication
21/10/2018
Date of order
03/10/2018
21/10/2018
Adorable shoes great service overall
5.00
Excellent

Date of publication
21/10/2018
Date of order
04/10/2018
21/10/2018
Great looking and really comfortable shoes. Delivery n customer service very good
5.00
Excellent

Date of publication
21/10/2018
Date of order
05/10/2018
21/10/2018
Delivery was fast but cost money as did the returns. Slow customer service response about the exchange. Overall a rubbish experience although the shoes were very nice.
1.00
Very Poor

Date of publication
21/10/2018
Date of order
04/10/2018
21/10/2018
Excellent
5.00
Excellent

Date of publication
20/10/2018
Date of order
01/10/2018
20/10/2018
Love the shoes and that they are vegan is awesome
5.00
Excellent

Date of publication
17/10/2018
Date of order
01/10/2018
17/10/2018
I love the product, the delivery happens in a few days after the order, I like the packaging and the communication info received from order to delivery.
Never had the need to return an order, but I believe that your procedures will be accordingly to my expectations if it ever happens.
5.00
Excellent

Date of publication
17/10/2018
Date of order
01/10/2018
17/10/2018
I hope laced an order, waitied three weeks and then got an email saying my order was cancelled and my shoes were not coming. That’s it no further info on why.
1.00
Very Poor

Date of publication
16/10/2018
Date of order
30/09/2018
16/10/2018
I’m still waiting for the reply and I still haven’t received any item yet
1.33
Very Poor

Date of publication
16/10/2018
Date of order
20/09/2018
16/10/2018
excellent product and service
5.00
Excellent

Date of publication
16/10/2018
Date of order
30/09/2018
16/10/2018
I love Sophia. Please don't stop making this shoe. I have several colors.
5.00
Excellent

Date of publication
15/10/2018
Date of order
29/09/2018
15/10/2018
Love their products, their designs and quality plus their service. Thank you.
5.00
Excellent

Date of publication
15/10/2018
Date of order
28/09/2018
15/10/2018
NICE QUALITY AND GOOD DELIVERY
5.00
Excellent

Date of publication
14/10/2018
Date of order
28/09/2018
14/10/2018
My first pair of shoes arrived but I was disappointed as they were a bit tight. I then sent it back for exchange and they arrived promptly and I love them. Intend to carry for my next vacation. I wish they provided free postage for exchange though. Otherwise a happy bunny
5.00
Excellent

Date of publication
14/10/2018
Date of order
28/09/2018
14/10/2018
Lovely shoes.
5.00
Excellent

Date of publication
14/10/2018
Date of order
12/09/2018
14/10/2018
I really love these shoes but your tracking system is really bad on international shipping.
3.67
Good

Date of publication
13/10/2018
Date of order
27/09/2018
13/10/2018
I wish size 9 had more selection.
4.33
Good

Date of publication
13/10/2018
Date of order
27/09/2018
13/10/2018
The overall quality is very good, however the shoes run very small in size. It would have been good to know this in advance.
Good service, good returns process, love the product - just too small.
4.00
Good

Date of publication
13/10/2018
Date of order
25/09/2018
13/10/2018
Experienced a good on line shopping service
4.67
Excellent

Date of publication
12/10/2018
Date of order
26/09/2018
12/10/2018
Love these shoes excellent service
5.00
Excellent

Date of publication
11/10/2018
Date of order
24/09/2018
11/10/2018
Excellent all around Very satisfied
5.00
Excellent

Date of publication
10/10/2018
Date of order
23/09/2018
10/10/2018
The shoes are absolutely pretty and would recommend to others. Fits perfectly. But Butterfly Twists uses Hermes as their courier and they are horrible so minus points for that. I wish they coud swap to another courier so they can get 5 stars
3.67
Good

Date of publication
10/10/2018
Date of order
20/09/2018
10/10/2018
smukt arbejde.
5.00
Excellent

Date of publication
10/10/2018
Date of order
07/09/2018
10/10/2018
Best shoes and shop
5.00
Excellent

Date of publication
10/10/2018
Date of order
24/09/2018
10/10/2018
Love the products and everything always arrives well packed with expected delivery clearly communicated.
4.67
Excellent

Date of publication
09/10/2018
Date of order
22/08/2018
09/10/2018
Brilliant way of dealing with a quality issue on one of the items, means I would happily recommend and shop again
5.00
Excellent

Date of publication
08/10/2018
Date of order
21/09/2018
08/10/2018
Thank you. Nice experience.
5.00
Excellent

Date of publication
07/10/2018
Date of order
15/09/2018
07/10/2018
NA, thank you
5.00
Excellent

Date of publication
07/10/2018
Date of order
20/09/2018
07/10/2018
Excellent shoes, both in design and comfort.
I was also astounded to find that I was refunded so quickly after I returned a pair that were too small Thank you Butterfly Twists
5.00
Excellent

Date of publication
07/10/2018
Date of order
20/09/2018
07/10/2018
I love my shoes but delivery took longer than I expected.
4.00
Good

Date of publication
06/10/2018
Date of order
20/09/2018
06/10/2018
I love my new portable shoes. They are so comfy x
5.00
Excellent

Date of publication
06/10/2018
Date of order
20/09/2018
06/10/2018
Took 15 days for them to deliver. I live in London.
2.67
Fair

Date of publication
06/10/2018
Date of order
01/09/2018
06/10/2018
Love butterfly twists, so comfy
5.00
Excellent

Date of publication
06/10/2018
Date of order
14/09/2018
06/10/2018
Great service
5.00
Excellent

Date of publication
05/10/2018
Date of order
19/09/2018
05/10/2018
Was home all day, but the parcelcompany never ring my bell, left the pickup paper on the house door where the wind blow it away. Thanks to a nice neibour the paper didnt get lost. For what am I home when I still than have to go to the pickup point?
2.00
Poor

Date of publication
04/10/2018
Date of order
18/09/2018
04/10/2018
Will return
4.33
Good

Date of publication
03/10/2018
Date of order
17/09/2018
03/10/2018
Excellent flats- pity they don't have half sizes But they generally fit well.
5.00
Excellent

Date of publication
03/10/2018
Date of order
17/09/2018
03/10/2018
Love the shoes delivery was prompt
5.00
Excellent

Date of publication
02/10/2018
Date of order
16/09/2018
02/10/2018
Great product.
5.00
Excellent

Date of publication
02/10/2018
Date of order
29/08/2018
02/10/2018
Great goods and delivery.
5.00
Excellent

butterflytwists.com customer reviews

butterflytwists.com

Contact
007 Canalot Studios, 222 Kensal Road
W10 5BN London
United Kingdom
hello@butterflytwists.com
butterflytwists.com
Owner
Butterfly Twists LTD
007 Canalot Studios, 222 Kensal Road
W10 5BN London
United Kingdom
Trade register
Companies House 06862903
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with butterflytwists.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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