Certificate for vintageheirloom.com

No. X271AEA1059CF7D216B748EC245671F3B
 

Approved on
02/01/2014
Valid until
01/01/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for vintageheirloom.com



Excellent

4.95/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 37 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 129 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Great customer service The product was just how it was described and the shipping was fast :) would recommend it to any vintage lover out there
5.00
Excellent

vintageheirloom.com replies: 23/04/2017
Thank you glad you got the bag ok...hope it enjoys Finland x

I love, love, LOVE this shop, Winnie is so lovely and the whole shopping experience is fantastic from beginning to end. She sources the most wonderful items and I have no doubt I will buy more in the future.
5.00
Excellent

First class service in every aspect Love Vintage Heirloom Would recommend to everybody.
5.00
Excellent

Fast delivery and clear information of dispatching. Lovely wrapping I enjoy it.
5.00
Excellent

Speedy delivery, goods as discribed and excellent service
5.00
Excellent

First class service, product & delivery from Winnie
5.00
Excellent

Everything are excellent all the items I got was in good condition as its age. Definitely will shop more. Thank you so much for the excellent service.
5.00
Excellent

I am a repeat customer. I have been most pleased with all of my purchases. I have found Winnie'a descriptions of the items as well as their condition to be extremely accurate. Winnie answers all questions promptly and provides excellent personalized service.
5.00
Excellent

Great service
5.00
Excellent

Thank you so much for the amazing purchases. Excellent service from Winnie and excellent packinging

Regards,
Rizalyn M. Ottersen
5.00
Excellent

I'am very satisfied for everything and will definitely come back again Thank you so much VH and specially Winnie, her excellent service are definitely can count on.
Kindly regards,
Rizalyn Ottersen
5.00
Excellent

Good CS and fast delivery
5.00
Excellent

Satisfied withthe fast delivery and service
4.00
Good

I was not satisfied with the bag that I bought because it was smelly and there are two other holes in the bag aside from the three that has been mentioned. There is a hole in one of the bottom corners of the bag. I also found another one on the outside upper part of the flap. Other than that I like the bag very much. I am still trying to get rid of the odor by hanging it on an airy place.
4.33
Good

vintageheirloom.com replies: 18/10/2016
Hi Annabelle Thanks for your feedback. We do our upmost to mention all flaws in our product description.We always encourage our customers to give us immediate feedback as soon as they received their bag. Regarding the smell, this is a 1970s bag, and we did have this bag spa and we minimised as much smell as possible. I suggest use dryer sheets to minimise smell. We have DM you directly. Thanks

I was very satisfied with the overall experience with Vintage heirlooms. Winnie is very personable, I love that she connects with you be it with a note and or smiley face. Or with information on your order to make sure you don't miss out on what you are trying to purchase. When my order arrived it looked even better than it appeared on site. I've very pleased with all of my purchase.
5.00
Excellent

Very happy with my first Vintage Heirloom purchase. Lovely handwritten note from Winnie too; I will definitely keep stalking the website to further my vintage Chanel addiction
5.00
Excellent

Completely satisfied from beginning to end. The reassurance e-mails to my daughter about the bag were very welcome and the friendly, professional attitude was a breath of fresh air
5.00
Excellent

An honest and transparent seller. Makes sure you have the best experience. I bought a lovely vintage brooch and it arrived safely on time and it was nicely wrapped. Loved the personal card Winnie attached, very sweet
5.00
Excellent

The service I received was excellent and it's also wonderful to receive personal notes from Winnie.
5.00
Excellent

I'm a huge fan of Vintage Heirloom I have bought most of my vintage collection here & would not hesitate to recommend it to others. Great customer service, a wealth of knowledge & trusted supplier of luxury pre-owned designer finds. Excellent
5.00
Excellent

Awesome and personal service Very special
5.00
Excellent

Fantastic service, fantastic item.
5.00
Excellent

Fantastic bag and great service, delivered quickly.
5.00
Excellent

EXCELLENT and GREAT SERVICE thank u more power to all of you creating this website to help the other people having a second chance to find all those vintage that has been discontinued and finding it from u guys
5.00
Excellent

Dear Winnie and VH Team, I am absolutely thrilled, the vintage Chanel mini bag is exactly as I imagined :)) Thank you for all of the extra bits too, whether it be the tissue paper, black VH ribbon or VH labels, everything was just lovely
5.00
Excellent

Very excellent service and top quality goods.
5.00
Excellent

I was extremely happy with purchase which was exactly as described on the website. Excellent service. Many thanks Winnie.
5.00
Excellent

Hi Winnie and VH team i received my second time purchased and they are perfectly match with my first one (LV) again i am so please as always never dissapointed the item is the same quality from the website when you receive it excellent service More Power to you guys looking forward to see another item that i really want( LV speedy 30 classic monogram) thank u so much. TRUSTED WEBSITE
5.00
Excellent

Everything was perfect The bag was just as pictured and came quickly especially considering It was being shipped from another country. Thank you :)
5.00
Excellent

Hi VH i am very pls and satisfied about my purchase so i will highly gonna recomend u to all my friends thank u so much im using and enjoying my new LV collection
5.00
Excellent

The most trust-worthy online shop for its authenticity and appreciated product description with honesty.
5.00
Excellent

Fabulous service from Winnie and team Love the personal touch with every order
5.00
Excellent

Not only did my purchase arrive in a timely manner, but they were incredibly courteous and my item was packaged beautifully
5.00
Excellent

Fantastic
5.00
Excellent

I was extremely satisfied with my purchase and their customer service.
5.00
Excellent

The service from start to finish was excellent.
5.00
Excellent

This really is a wonderful retailer. The products are beautiful, the descriptions accurate and the customer service exceptional. A wonderful shopping experience from browsing to unwrapping at home.
5.00
Excellent

vintageheirloom.com customer reviews

vintageheirloom.com

Best pre-owned designer bags & jewellery online

vintageheirloom.com was certified by Trusted Shops on 02/01/2014.

Hailing from London we are the go-to destination for discerning luxury shoppers. Discover the best & rarest authentic designer bags, jewellery and accessories online. Shop hand-picked exclusive vintage Chanel bags, classic 2.55 flaps, GST and trending matelasse Diana bag. Explore pre-owned heritage brands Celiné, Hermés, LV, Dior…

Contact
14 Glebe Court, Church Rd., Hanwell
W7 3BY London
United Kingdom
info@vintageheirloom.com
vintageheirloom.com

Owner
Vintage Heirloom Ltd.
14 Glebe Court, Church Rd., Hanwell
W7 3BY London
United Kingdom
Trade register
United Kingdom 05281199
Authorized representative
Winnie McGee
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with vintageheirloom.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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