Certificate for keller-sports.com

No. X1E03C18150E0AB3D647722625E26FD2B
 

Approved on
24/11/2015
Valid until
23/11/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for keller-sports.com



Excellent

4.69/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 234 Trusted Shops reviews collected in the last 12 months.
In total, keller-sports.com has already collected 1,217 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
14/03/2019
Date of order
14/03/2019
14/03/2019
The service at Keller Sports excels on all counts.
They had the increasingly-difficult-to-find shoes I had been seeking, at a significantly lower price than advertised anywhere else. Purchasing yearly membership bought the price down even more and the automatic renewal was easy to cancel so that I am not unwittingly lured into any forgotten ongoing commitments. Delivery was swift. Very impressed
5.00
Excellent

Date of publication
27/02/2019
Date of order
17/02/2019
27/02/2019
Really brilliant service. No problems at all.
5.00
Excellent

Date of publication
27/02/2019
Date of order
16/02/2019
27/02/2019
Absolutely brilliant service, excellent prices on quality outdoor wear. Thanks
5.00
Excellent

Date of publication
26/02/2019
Date of order
03/02/2019
26/02/2019
All as expected great product
4.00
Good

Date of publication
25/02/2019
Date of order
17/02/2019
25/02/2019
Really pleased with the products and the prices, nice fast delivery too.
5.00
Excellent

Date of publication
21/02/2019
Date of order
28/01/2019
21/02/2019
perfect
5.00
Excellent

Date of publication
20/02/2019
Date of order
12/02/2019
20/02/2019
Put an order in successfully. Got a notification of dispatch. 2 days later i receive an email saying that its been delivered somewhere in Germany - which is there own warehouse. I sent a mail to Keller and they came back to me saying that they can't deliver to my location and quickly refunded me. Quite a waste of time. Nice range of products, though i can't get any of them.
2.67
Fair

Date of publication
19/02/2019
Date of order
12/02/2019
19/02/2019
The product that I chose is not what I received.
1.00
Very Poor

keller-sports.com replies: 06/03/2019
Hello Sophie, Thank you for your feedback. We are sorry to hear you had a bad experience with us. Could you please give us a few more details about what exactly went wrong and how we can improve our communication in the future? You may contact our customer department team if you wish. Have a nice day. Your Keller Sports Team

Date of publication
19/02/2019
Date of order
15/02/2019
19/02/2019
I was happy with the ordering and prompt delivery of my trainers but unfortunately the item didn't fit so had to return them. However the returns are to Germany and tracked parcel post cost 5 times as much as the postage charged for UPS to deliver the parcel to me For this reason alone I will not use them again and would not recommend them.
2.33
Poor

keller-sports.com replies: 07/03/2019
Hello Alison, Thank you for your review. We apologise if there has been any confusion on where are we based. We have this information on our website, and in our FAQ we clearly specify that shipping is from Germany, and returns have to be done to our German warehouse. We will work hard to make sure this information is clearer from now on. Sportly greetings, Keller Sports

Date of publication
19/02/2019
Date of order
24/01/2019
19/02/2019
Item arrived within a few days, which was tracked by UPS across Europe, that was interesting. The boots were well packaged and were as described. A very clean and simple transaction. There was no need to contact the seller as everything was good and correct. thanks
5.00
Excellent

Date of publication
17/02/2019
Date of order
10/02/2019
17/02/2019
Delivery was great for the product, however it has cost me £9.75 to return the item (which only cost me £40) due to them being shipped from abroad. This is ludicrous that there is no support to pay for this as an online website selling items which require fitting the customer.
2.33
Poor

Date of publication
17/02/2019
Date of order
10/02/2019
17/02/2019
Great
5.00
Excellent

Date of publication
17/02/2019
Date of order
10/02/2019
17/02/2019
Excellent service and genuine products
5.00
Excellent

Date of publication
16/02/2019
Date of order
02/02/2019
16/02/2019
Delivery courier left the package in a shop 4 miles from my home instead of leaving at the house where I live - I was out when he arrived but my house is totally secure and in the country with loads of safe places to leave a package.

The ski jacket is fine but shorter than expected, it only goes slightly beyond ur waistline and doesn’t cover your backside, odd for a ski jacket.
3.33
Fair

Date of publication
16/02/2019
Date of order
09/02/2019
16/02/2019
Rapid dispatch and good communication
5.00
Excellent

Date of publication
16/02/2019
Date of order
09/02/2019
16/02/2019
Fantastic company, I had an issue with an item due to a manufacturer defect that was beyond their countries however Keller sports customer service responded to me and issued a refund within 40 mins of me contacting them. Cannot fault this company at all, will be buying from them again. Would definitely recommend.
5.00
Excellent

Date of publication
15/02/2019
Date of order
08/02/2019
15/02/2019
Good
4.00
Good

Date of publication
12/02/2019
Date of order
05/02/2019
12/02/2019
Quick delivery and as described
5.00
Excellent

Date of publication
12/02/2019
Date of order
05/02/2019
12/02/2019
Super service and product, recommend 100
5.00
Excellent

Date of publication
10/02/2019
Date of order
03/02/2019
10/02/2019
Delivery was quick and good brilliant. Can't fault Keller Sports.com.
5.00
Excellent

Date of publication
10/02/2019
Date of order
10/02/2019
10/02/2019
Lite svårt med tillgängligt saldo ibland .. Bra priser snabb leverans
4.00
Good

Date of publication
09/02/2019
Date of order
25/01/2019
09/02/2019
everything ok.
5.00
Excellent

Date of publication
08/02/2019
Date of order
08/02/2019
08/02/2019
Fantastic service and support
5.00
Excellent

Date of publication
08/02/2019
Date of order
07/02/2019
08/02/2019
excellent service
5.00
Excellent

Date of publication
07/02/2019
Date of order
30/01/2019
07/02/2019
EXCELLENT SERVICE & PRODUCT
5.00
Excellent

Date of publication
05/02/2019
Date of order
29/01/2019
05/02/2019
Hi folks, everything was good, my recommedation. Cheers
5.00
Excellent

Date of publication
04/02/2019
Date of order
28/01/2019
04/02/2019
very quick delivery
5.00
Excellent

Date of publication
03/02/2019
Date of order
27/01/2019
03/02/2019
Great service
5.00
Excellent

Date of publication
03/02/2019
Date of order
27/01/2019
03/02/2019
Great service
5.00
Excellent

Date of publication
03/02/2019
Date of order
27/01/2019
03/02/2019
Wonderful
5.00
Excellent

Date of publication
03/02/2019
Date of order
27/01/2019
03/02/2019
Keep up the good job
5.00
Excellent

Date of publication
03/02/2019
Date of order
26/01/2019
03/02/2019
Perfect
5.00
Excellent

Date of publication
02/02/2019
Date of order
02/02/2019
02/02/2019
great store
5.00
Excellent

Date of publication
01/02/2019
Date of order
01/02/2019
01/02/2019
User friendly system and great prices
5.00
Excellent

Date of publication
31/01/2019
Date of order
23/01/2019
31/01/2019
Very professional & prompt Even though the goods came from overseas. Will use again if price is right
5.00
Excellent

Date of publication
28/01/2019
Date of order
21/01/2019
28/01/2019
good price and quick delivery
4.67
Excellent

Date of publication
28/01/2019
Date of order
21/01/2019
28/01/2019
Pleased with service
5.00
Excellent

Date of publication
27/01/2019
Date of order
20/01/2019
27/01/2019
Good customer service, quickly dispatched. Goods as purchased
5.00
Excellent

Date of publication
27/01/2019
Date of order
27/01/2019
27/01/2019
Vdhh
5.00
Excellent

Date of publication
26/01/2019
Date of order
19/01/2019
26/01/2019
Great service. Very happy with item and the price.
5.00
Excellent

keller-sports.com customer reviews

keller-sports.com

Shop for the best sports articles online

keller-sports.com was certified by Trusted Shops on 24/11/2015.

Nike, adidas, Under Armour, Peak Performance, The North Face, HEAD, ASICS and many more. At Keller Sports you will find sports articles from world-leading brands and for a variety of different sports, namely running, tennis, training, outdoor sports and winter sports. However, Keller Sports offers you much more than just a large selection of sports articles; with us you also enjoy a completely unique shopping experience with a comprehensive consulting service and an excellent user-friendly design. It is not without reason that Keller Sports has already won various e-commerce awards.

Contact
Balanstraße 73, Gebäude Nr. 24, 4. OG
81541 München
Germany
info@keller-sports.com
keller-sports.com
Owner
KELLER SPORTS GmbH
Balanstraße 73, Gebäude Nr. 24, 4. OG
81541 München
Germany
Trade register
AG München HRB 189761
Authorized representative
Moritz und Jakob Keller
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with keller-sports.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.