soleroparasols.co.uk
Reviews:

11 reviews in the last 12 months154 total reviews  

4.91
Excellent

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Reviews for soleroparasols.co.uk

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7 Feb 2024
 Verified review
Very high quality product with service to match.
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5 Oct 2023
 Verified review
The parasol is fantastic and extremely well built. My friends have all commented on how well it fits in. Unfortunately there was a little damage to the top during transit (you can see in the photo it’s slightly out of shape), Solero immediately reacted, sent out the replacement parts with an instruction video for the repair and also included a free cover as an apology.
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21 Aug 2023
 Verified review

Great product but beware of shipping issues

Giving five stars because: 1) the product is excellent - very robust - well-designed, and works exactly as described; 2) Solero customer communication and response are terrific. They really care and it shows. On the shipping side, though, after receiving the parasol, my base was returned to sender without anyone’s authorization and had to be re-shipped. That took two weeks. Estimated delivery dates provided by TNT were extremely unreliable. And I was contacted more than once about providing an EORI number (used by commercial importers) despite the fact I am a private individual. Solero told me that 95% of their shipments go without a hitch so maybe it was just my bad luck. Bottom line based on my experience: if you are willing to risk potential shipping hassles, you cannot deal with nicer people than the people at Solero, and you cannot buy a better parasol. Would I purchase again? Yes. Definitely.
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20 Jun 2023
 Verified review

All present and correct

Order arrived speedily and all present and correct. The box containing the plastic base had not survived the journey intact but the base itself was fine. The packaging around the more valuable item (parasol) was much higher grade and would have survived much rough handling if it had to. The product appears to be of excellent quality and I'm very happy with it.
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20 Apr 2023
 Verified review
Quality of product, customer service, easy to contact with.
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20 Jun 2023
 Verified review
Very helpful, quick delivery, great products
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17 Apr 2023
 Verified review

Easy to deal with and very helpul

Easy to deal with and very helpful
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20 Jun 2023
 Verified review
Brilliant aftersales service.
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20 Apr 2023
 Verified review

Great Company to deal with

Always helpfull
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27 May 2023
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