Certificate for ProSwimwear.co.uk

No. X1C5532F7A9A6A0146FCCEECFA18F89F0
 

Approved on
26/06/2014
Valid until
25/06/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for ProSwimwear.co.uk



Excellent

4.69/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,822 Trusted Shops reviews collected in the last 12 months.
In total, ProSwimwear.co.uk has already collected 13,208 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
17/08/2019
Date of order
18/07/2019
17/08/2019
Super timely delivery and quality matching online description
5.00
Excellent

Date of publication
17/08/2019
Date of order
18/07/2019
17/08/2019
Great service
5.00
Excellent

Date of publication
17/08/2019
Date of order
17/07/2019
17/08/2019
I was very disappointed on services. I tried to contact company many times about my out-of-stock order. I got no response back through email. Therefore, I had to make international call which was very costly. And the lady who took the call hanged up on me rudely.
2.00
Poor

ProSwimwear.co.uk replies: 20/08/2019
Hi, thank you for your feedback.I have checked our records and can see that while there was a delay all emails received were responded to.I am sorry to hear the call was disconnected but I would like to assure you you would have not have been hung up on. Ceri@ProSwimwear

Date of publication
17/08/2019
Date of order
18/07/2019
17/08/2019
Very prompt delivery and items all great quality and as described
5.00
Excellent

Date of publication
17/08/2019
Date of order
18/07/2019
17/08/2019
Excellent company, friendly and knowledgable and items always received promptly.
5.00
Excellent

Date of publication
16/08/2019
Date of order
17/07/2019
16/08/2019
Awful customer service resulting in myself having to go and collect the ordered item. It was an urgent order and their reliance on a third party was greatly disappointing. Will not order from them again.
2.33
Poor

ProSwimwear.co.uk replies: 20/08/2019
Hi, I am very sorry to see that DPD let you down on your delivery and went to the wrong location. A complaint was already raised with DPD regarding this and the driver has been spoken with. I am sorry that our courier let you down on this occasion and we were unable to get the item to you in time. Ceri@ProSwimwear

Date of publication
16/08/2019
Date of order
17/07/2019
16/08/2019
This was for my granddaughter who swims for her island against other teams
5.00
Excellent

Date of publication
16/08/2019
Date of order
15/07/2019
16/08/2019
Always quick delivery and helpful customer service when you call. Facility to get a call back if the lines are busy which is helpful. Easy return service, which is free. Refunds can take a few weeks if returns are required.
5.00
Excellent

Date of publication
16/08/2019
Date of order
17/07/2019
16/08/2019
I received my purchase speedily and the product, a swim float bag is perfect for my purposes- sea swimming after work.
5.00
Excellent

Date of publication
16/08/2019
Date of order
17/07/2019
16/08/2019
Excellent service and prompt delivery.
5.00
Excellent

Date of publication
16/08/2019
Date of order
17/07/2019
16/08/2019
Very professionals
5.00
Excellent

Date of publication
16/08/2019
Date of order
16/07/2019
16/08/2019
Excellent products and service.
5.00
Excellent

Date of publication
15/08/2019
Date of order
16/07/2019
15/08/2019
Really good products and great prices, kept up to date with delivery
5.00
Excellent

Date of publication
15/08/2019
Date of order
16/07/2019
15/08/2019
we are very happy with the swimwear we bought
5.00
Excellent

Date of publication
15/08/2019
Date of order
13/07/2019
15/08/2019
Excellent quality branded girls swimwear at considerably reduced prices compared to other retailers and arrived quickly; my eleven yr old daughter loves her new skinsuit. 5 retailer
5.00
Excellent

Date of publication
15/08/2019
Date of order
12/07/2019
15/08/2019
The quality of the products is generally good.

But I could not believe that its refund process takes more than a month. I have not received my refund yet since I returned parts of goods on 17/07. Really frustrating.
2.33
Poor

ProSwimwear.co.uk replies: 20/08/2019
Hi, thanks for taking the time to leave your feedback. I can see this was refunded for you earlier on today, we do aim to refund within 14 working days however this can take up to 28 working days in busier times. I am sorry for any inconvenience caused. Ceri@ProSwimwear

Date of publication
15/08/2019
Date of order
16/07/2019
15/08/2019
Great swimwear and accessories.
Took a while to get here as delivery van got lost
4.33
Good

Date of publication
14/08/2019
Date of order
15/07/2019
14/08/2019
I have bought swimsuits, Missed delivery by Hermes, so the goods was Returns to proSeimwear, and I have new order , I have email them what happening, they said when they have the goods back from Hermes , they will put my money back to PayPal ( as I use for payment) but after 3 weeks not happening till I call today Otherwise maybe never happens
3.00
Fair

ProSwimwear.co.uk replies: 20/08/2019
Hi, thank you for taking the time to leave your review, I am sorry to hear Hermes were unable to deliver to you. I can see this was refunded for you last week and should be showing back into your account by now. I hope you are happy with your new items. Ceri@ProSwimwear

Date of publication
14/08/2019
Date of order
15/07/2019
14/08/2019
I was sent the wrong sized order and they customer service was a utter joke. Will not be re buying from her again
1.00
Very Poor

ProSwimwear.co.uk replies: 20/08/2019
Hi, thank you for your feedback. I have reviewed your emails and I can see that unfortunately you had already sent the item back to us before the Customer Service Advisor could reply. We were unable to establish from the return whether the incorrect item had been sent as it had been returned to stock. All our records show the correct item was sent. I am sorry for any inconvenience. Ceri@PSW

Date of publication
14/08/2019
Date of order
15/07/2019
14/08/2019
Arrived on time and very good quality.
5.00
Excellent

Date of publication
14/08/2019
Date of order
15/07/2019
14/08/2019
All good. Great swimsuit, good price
5.00
Excellent

Date of publication
14/08/2019
Date of order
15/07/2019
14/08/2019
Efficient , pleasant and helpful customer service
5.00
Excellent

Date of publication
14/08/2019
Date of order
15/07/2019
14/08/2019
It arrived in the given time
5.00
Excellent

Date of publication
14/08/2019
Date of order
15/07/2019
14/08/2019
well priced, quick delivery and very good communication with quick turn round on returned goods (incorrect size ordered) and replaced item
5.00
Excellent

Date of publication
14/08/2019
Date of order
14/07/2019
14/08/2019
Generally the experience was good but I felt their returns policy was very slow and I had to chase it along, certainly could be quicker.
4.00
Good

Date of publication
14/08/2019
Date of order
15/07/2019
14/08/2019
Good service easy to order great price fast delivery
5.00
Excellent

Date of publication
14/08/2019
Date of order
14/07/2019
14/08/2019
Product was not available probably sold out but dealt with satisfactorily and refunded
5.00
Excellent

Date of publication
14/08/2019
Date of order
14/07/2019
14/08/2019
What I ordered delivered without delay.
5.00
Excellent

Date of publication
13/08/2019
Date of order
14/07/2019
13/08/2019
I ordered the wrong size but they replaced it effortlessly.
5.00
Excellent

Date of publication
13/08/2019
Date of order
13/07/2019
13/08/2019
very pleased with product and service
5.00
Excellent

Date of publication
13/08/2019
Date of order
14/07/2019
13/08/2019
Sizes done match
2.00
Poor

ProSwimwear.co.uk replies: 20/08/2019
Hi, thanks for your taking the time to leave your feedback. I am sorry to hear you have some issues with your item and the sizing. Our size guides are provided to us by the manufacturer however if you ever need any help with sizing please do not hesitate to contact us and Customer Service will be happy to help. Ceri@ProSwimwear

Date of publication
13/08/2019
Date of order
09/07/2019
13/08/2019
Goods delivered on time as described on the website. Great.
5.00
Excellent

Date of publication
13/08/2019
Date of order
12/07/2019
13/08/2019
Item quickly received and good quality
5.00
Excellent

Date of publication
13/08/2019
Date of order
13/07/2019
13/08/2019
Swimwear adequate but STILL Awaiting my refund a month later Not happy abt that. Doesn’t inspire trust or desire to shop with them again
3.00
Fair

ProSwimwear.co.uk replies: 20/08/2019
Hi, thanks for taking the time to leave your review. We do aim to refund within 14 working days of receiving goods however this can take up to 30 days in busier times. I can see that your refund was issued last week. If you have any issues regarding your returns please contact Customer Services on 01278 550640 and we will contact the Returns Department for you. Ceri@ProSwimwear

Date of publication
13/08/2019
Date of order
13/07/2019
13/08/2019
Delivery wasn’t the quickest but it was a reasonable timescale so can’t complain. Everything else spot on. Would definitely use Proswimwear again for sure.
4.67
Excellent

Date of publication
13/08/2019
Date of order
13/07/2019
13/08/2019
From ordering to receiving the goods everything went as smooth as silk.
5.00
Excellent

Date of publication
13/08/2019
Date of order
14/07/2019
13/08/2019
Good quality swimwear which was delivered on time.
5.00
Excellent

Date of publication
13/08/2019
Date of order
12/07/2019
13/08/2019
Goods arrived as promised and are fine
5.00
Excellent

Date of publication
12/08/2019
Date of order
13/07/2019
12/08/2019
Arrived when they said and was exactly as described.. As always.. can always rely on Proswi
5.00
Excellent

Date of publication
12/08/2019
Date of order
13/07/2019
12/08/2019
They have a good selection and are user-friendly with returns and refunds as well
5.00
Excellent

ProSwimwear.co.uk customer reviews

ProSwimwear.co.uk

Europe's Largest Competitive Swimwear Store

ProSwimwear.co.uk was certified by Trusted Shops on 26/06/2014.

Established since 2006 ProSwimwear is based in the South West of the UK; they are Europe's largest competitive swimwear shop. They stock a large variety of swimwear and accessories. ProSwimwear's mission is to supply swimmers with the tools they need to achieve their swimming goals and succeed whether you're swimming for fitness, competitively or just for fun! Top Brands. ProSwimwear's customers come from all around the world and have products for all kinds of aquatic sports enthusiasts/professionals. Their customers rely on ProSwimwear to provide the best selection of swimming products at the lowest prices, delivered safely and fast! You'll find a wide range of products from all the big name brands including Speedo, Arena, TYR, FINIS, Jaked and Maru, to name a few. By finding the best new brands and suppliers proSwimwear are always expanding their range. With suppliers globally, they aim to bring together the best range of swimming products, from top brands to up-and-coming names. Competitive/Performance. Their competitive swimwear selection is second-to-none and they pride themselves on having the largest range and stock holding of performance swimwear in Europe. All the latest tech suits, racing goggles and caps from the world's top performance swimwear brands arrive to us before most others.

Contact
Unit 1, Plum Lane
TA6 5HL Dunwear
United Kingdom
info@proswimwear.co.uk
ProSwimwear.co.uk
Owner
ProSwimwear Ltd
Unit 1, Plum Lane
TA6 5HL Dunwear
United Kingdom
Trade register
United Kingdom 06130898
Authorized representative
Mike Capstick
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with ProSwimwear.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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