Certificate for ProSwimwear.co.uk

No. X1C5532F7A9A6A0146FCCEECFA18F89F0
 

Approved on
26/06/2014
Valid until
25/06/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for ProSwimwear.co.uk



Good

4.46/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,942 Trusted Shops reviews collected in the last 12 months.
In total, ProSwimwear.co.uk has already collected 13,774 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
03/11/2019
Date of order
04/10/2019
03/11/2019
Bought swim cap. Took forever for them to dispatch it, apart from that good experience.
3.67
Good

Date of publication
02/11/2019
Date of order
03/10/2019
02/11/2019
Poor service- goods were out of stock but they still took my money and didn’t return it Several phone calls later, still no promised refund Shocking
1.00
Very Poor

Date of publication
02/11/2019
Date of order
03/10/2019
02/11/2019
Good experience, good customer service
5.00
Excellent

Date of publication
02/11/2019
Date of order
03/10/2019
02/11/2019
Good quality hoodie.
5.00
Excellent

Date of publication
02/11/2019
Date of order
02/10/2019
02/11/2019
excellent service and delivery. well satisfied with goods ordered.
5.00
Excellent

Date of publication
01/11/2019
Date of order
01/10/2019
01/11/2019
It is almost impossible to get hold of customer service operators. Phone calls go unanswered and emails ignored. After chasing my order for a good few days I've been informed that the item I've purchased was out of stock. Why not let me know that in the first place? Really disappointing experience.
1.00
Very Poor

Date of publication
01/11/2019
Date of order
02/10/2019
01/11/2019
Perfect fast service
5.00
Excellent

Date of publication
01/11/2019
Date of order
01/10/2019
01/11/2019
Excellent service and delivery turn round
5.00
Excellent

Date of publication
01/11/2019
Date of order
02/10/2019
01/11/2019
Always good quality products and quick delivery.
5.00
Excellent

Date of publication
01/11/2019
Date of order
28/09/2019
01/11/2019
Used to be excellent service and delivery but not anymore, promised next day twice and never received it, finally 10 days after placing order received was too small now have been waiting over a week since they have received it back to get my money back. Wait ages for them to answer phone when they do they say they have a backlog. Selection really good but service has gone incredibly poor.
5.00
Excellent

Date of publication
01/11/2019
Date of order
30/09/2019
01/11/2019
Excellent customer service. Had to change my online order & phoned the shop directly and they sorted it immediately. Highly recommend.
5.00
Excellent

Date of publication
01/11/2019
Date of order
01/10/2019
01/11/2019
Great service
5.00
Excellent

Date of publication
01/11/2019
Date of order
01/10/2019
01/11/2019
Fast delivery, quality products. Thank you.
5.00
Excellent

Date of publication
01/11/2019
Date of order
01/10/2019
01/11/2019
All (many) previous order experiences brilliant. This time, low value items sent needing signature with company that does not allow change of destination or time. All my neighbours also work so nightmare to find someone to sign. Tried calling helpline - but got recorded message saying unavailable. Tried mailing helpdesk and kept receiving empty replies. Will use again and hope back to normal
3.00
Fair

Date of publication
01/11/2019
Date of order
01/10/2019
01/11/2019
Good service
4.67
Excellent

Date of publication
31/10/2019
Date of order
01/10/2019
31/10/2019
I ordered a swimming hat for my Son who has sensory needs. At first when buying I did think it was expensive but Well worth the money?not only can he keep the hat on, the material allows his head to breath and stops his head from over heating whilst in the pool win win all round.
5.00
Excellent

Date of publication
31/10/2019
Date of order
01/10/2019
31/10/2019
Had to return as size was too small ( I have heard that Speedo have recently adjusted their sizing references).
Have been assured by email that ProSwimwear is refunding me.
4.33
Good

Date of publication
31/10/2019
Date of order
01/10/2019
31/10/2019
Very poor delivery, customer service & returns. Will not use again
1.00
Very Poor

Date of publication
31/10/2019
Date of order
01/10/2019
31/10/2019
Whilst the suit turned up a day later than expected, I had sent several emails and voicemails asking for someone to confirm it was being delivered. My wife had a very important swim meet and until the suit arrived we had no idea whether it would be No email confirmation of the order, no return emails, no return phone calls. Shocking. Customer Service is only a 1 Star as I can’t make it any lower
3.00
Fair

Date of publication
31/10/2019
Date of order
01/10/2019
31/10/2019
i was absolutley disgusted with pro swimwears service... nothing but rubbish, i ordered on 2 separate ocassions and again appauling service, i had to call to ask where my order was after a 1-3 day policy, i didnt receive them. poor customer service and no top management service. I will never be using them again and will advise my other swim parents the same. To be honest not even a 1 service
1.00
Very Poor

Date of publication
31/10/2019
Date of order
01/10/2019
31/10/2019
Quick delivery , excellent costumer service.
5.00
Excellent

Date of publication
31/10/2019
Date of order
01/10/2019
31/10/2019
Great service as usual
5.00
Excellent

Date of publication
31/10/2019
Date of order
01/10/2019
31/10/2019
Had to wait nearly 2 weeks for racing suit - competition she wanted it for was over before she got it. Eventually got an email stating system problems Hope it’s a one off
3.33
Fair

Date of publication
30/10/2019
Date of order
30/09/2019
30/10/2019
Great shopping experience
5.00
Excellent

Date of publication
30/10/2019
Date of order
29/09/2019
30/10/2019
I did not receive my order in 3-5 working days as promised. It eventually arrived almost 3 weeks later by which time I had purchased the item elsewhere. Customer Services were slow to respond to my complaints and completely ignored my request to have the order cancelled and a full refund credited to my account. I now have 2 items and the extra cost and hassle of returning the order.
1.00
Very Poor

Date of publication
30/10/2019
Date of order
29/09/2019
30/10/2019
Brilliant service as always
5.00
Excellent

Date of publication
30/10/2019
Date of order
29/09/2019
30/10/2019
Great shop
4.67
Excellent

Date of publication
30/10/2019
Date of order
30/09/2019
30/10/2019
I needed the items I purchased urgently, so I paid an extra charge for next day delivery. The order was confirmed and payment taken. 2 days later nothing had arrived so I contacted customer services, eventually I got a response over a week later to be told that the items werent even in stock. I requested an immediate refund for the full amount but have heard nothing since. Awful service
1.00
Very Poor

Date of publication
30/10/2019
Date of order
29/09/2019
30/10/2019
Goood product
4.00
Good

Date of publication
30/10/2019
Date of order
29/09/2019
30/10/2019
Still waiting for a refund of returned goods.
3.00
Fair

Date of publication
30/10/2019
Date of order
29/09/2019
30/10/2019
Amazing every time
5.00
Excellent

Date of publication
30/10/2019
Date of order
29/09/2019
30/10/2019
couldn’t get hold of customer service after not receiving my order. Was however eventually all sorted out
2.67
Fair

Date of publication
29/10/2019
Date of order
29/09/2019
29/10/2019
Excellent product, tyr swimbag, and excellent service from ProSwimwear staff when faced with a delivery problem. Shame Hermes is the delivery company - stayed in 2 days for the delivery then Hermes said there was no access which was a complete untruth. Finally got my bag on the third day delivered to my neighbour although this wasn’t prearranged.
4.00
Good

Date of publication
29/10/2019
Date of order
29/09/2019
29/10/2019
Pleased with the product we received would order again from site
4.00
Good

Date of publication
29/10/2019
Date of order
29/09/2019
29/10/2019
Lovely costumes but returned as didn't fit. Still awaiting refunds.
4.67
Excellent

Date of publication
29/10/2019
Date of order
29/09/2019
29/10/2019
Keep ordering and paying for goods that then turn out to be out of stock. This is unacceptable.
1.00
Very Poor

ProSwimwear.co.uk replies: 30/10/2019
Hello, Thank you for taking the time to leave a review, either positive or negative. I do apologise this has happened, we have had system error between our German & UK warehouse as we get ready for Brexit but I can confirm this has now been rectified. If you do have any further queries, please do contact me. Thank you Becky Proctor @Proswimwear

Date of publication
29/10/2019
Date of order
28/09/2019
29/10/2019
No delivery goods gone missing and as yet 3 weeks on no credit VERY poor service
1.00
Very Poor

ProSwimwear.co.uk replies: 30/10/2019
Hi Carol, I have just spoken with you on the phone. I do apologise the inconvenience caused to you from the courier. I can confirm as soon as we receive the disclaimer back, I will be able to issue you a refund. The forms come back through to myself so I will deal with this for you. If you do have any further queries, please do let me know. Kind Regards Becky Proctor Customer Service Manager

Date of publication
29/10/2019
Date of order
29/09/2019
29/10/2019
Did not deliver in line with delivery times promised.
Could not get hold of customer service.
Order arrived too late but I will keep as unconvinced I would get a refund.
Would not reorder from this company.
1.00
Very Poor

ProSwimwear.co.uk replies: 30/10/2019
Hello, Thank you for taking the time to leave a review, either positive or negative. I do apologise there was a delay on your order, we had been experiencing higher volumes with it being the back to swim season. We are glad you have now received your goods and everything is ok. If you have any further queries, please do not hesitate to contact us. Kind Regards Becky Proctor Customer Service

Date of publication
29/10/2019
Date of order
28/09/2019
29/10/2019
excellent service. Speedy delivery.
5.00
Excellent

Date of publication
29/10/2019
Date of order
28/09/2019
29/10/2019
We love Proswimwear, unless there is a problem. If an item needs to be returned, you know there is a chance you’ll lose that money. I’m still waiting to see if we’ll get credit. There are no exchanges. The deals are fantastic, but only if that deal fits. This does not all entirely fall on ProSwimwear, but a little customer service beyond an automated response would be appreciated.
3.00
Fair

ProSwimwear.co.uk customer reviews

ProSwimwear.co.uk

Europe's Largest Competitive Swimwear Store

ProSwimwear.co.uk was certified by Trusted Shops on 26/06/2014.

Established since 2006 ProSwimwear is based in the South West of the UK; they are Europe's largest competitive swimwear shop. They stock a large variety of swimwear and accessories. ProSwimwear's mission is to supply swimmers with the tools they need to achieve their swimming goals and succeed whether you're swimming for fitness, competitively or just for fun! Top Brands. ProSwimwear's customers come from all around the world and have products for all kinds of aquatic sports enthusiasts/professionals. Their customers rely on ProSwimwear to provide the best selection of swimming products at the lowest prices, delivered safely and fast! You'll find a wide range of products from all the big name brands including Speedo, Arena, TYR, FINIS, Jaked and Maru, to name a few. By finding the best new brands and suppliers proSwimwear are always expanding their range. With suppliers globally, they aim to bring together the best range of swimming products, from top brands to up-and-coming names. Competitive/Performance. Their competitive swimwear selection is second-to-none and they pride themselves on having the largest range and stock holding of performance swimwear in Europe. All the latest tech suits, racing goggles and caps from the world's top performance swimwear brands arrive to us before most others.

Contact
Unit 1, Plum Lane
TA6 5HL Dunwear
United Kingdom
info@proswimwear.co.uk
ProSwimwear.co.uk
Owner
ProSwimwear Ltd
Unit 1, Plum Lane
TA6 5HL Dunwear
United Kingdom
Trade register
United Kingdom 06130898
Authorized representative
Mike Capstick
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with ProSwimwear.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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