Certificate for ProSwimwear.co.uk

No. X1C5532F7A9A6A0146FCCEECFA18F89F0
 

Approved on
26/06/2014
Valid until
25/06/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for ProSwimwear.co.uk



Excellent

4.73/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,802 Trusted Shops reviews collected in the last 12 months.
In total, ProSwimwear.co.uk has already collected 12,828 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
09/06/2019
Date of order
10/05/2019
09/06/2019
Excellent
5.00
Excellent

Date of publication
09/06/2019
Date of order
10/05/2019
09/06/2019
Ordered a few swimsuits for child age 11- all too small. Speedo come up very tight
4.33
Good

Date of publication
09/06/2019
Date of order
09/05/2019
09/06/2019
Great shop god quality swimming gear-highly recommended
5.00
Excellent

Date of publication
09/06/2019
Date of order
10/05/2019
09/06/2019
Sent item back as it was too small, still not recieved refund on item.
1.00
Very Poor

ProSwimwear.co.uk replies: 14/06/2019
Hi, thank you for your message.We do aim to refund all refunds within 14 working days of receipt however this can take slightly longer in busier times. I can see your item has been refunded within the 14 days. Sorry this was not done sooner. Ceri@PSW

Date of publication
09/06/2019
Date of order
10/05/2019
09/06/2019
Great service as always.
5.00
Excellent

Date of publication
09/06/2019
Date of order
09/05/2019
09/06/2019
Goods arrived.
4.33
Good

Date of publication
08/06/2019
Date of order
09/05/2019
08/06/2019
Great service
5.00
Excellent

Date of publication
08/06/2019
Date of order
09/05/2019
08/06/2019
Price, delivery and goods all ok; but sent query re sizing before purchase and didn't receive answer; bought Large size which is bigger than I'd have liked - it's ok, but doesn't seal as well as I'd like. No guidance on sizing on website for headgear. Not enough to prompt exchange but not as I'd wish
3.33
Fair

ProSwimwear.co.uk replies: 11/06/2019
Hi Mark, thanks for leaving us a review. I can see that we did respond to your query and received no response, I am sorry if you did not receive this. I am sorry for the delay in replying but we were closed for the Bank Holiday. For urgent inquiries we can be contacted on 01278 550640 9-5.30pm Monday-Friday. Ceri@ProSwimwear

Date of publication
08/06/2019
Date of order
09/05/2019
08/06/2019
Excellent
5.00
Excellent

Date of publication
08/06/2019
Date of order
09/05/2019
08/06/2019
Prompt and responsive to a query I had. Excellent service
5.00
Excellent

Date of publication
08/06/2019
Date of order
08/05/2019
08/06/2019
The most professional on line shop for swimming.
5.00
Excellent

Date of publication
07/06/2019
Date of order
05/05/2019
07/06/2019
Excellent product - quality of product and speed of delivery very good
5.00
Excellent

Date of publication
07/06/2019
Date of order
07/05/2019
07/06/2019
Great site with plenty of choice. Good quality swimwear at great prices. Super quick delivery too.
5.00
Excellent

Date of publication
07/06/2019
Date of order
07/05/2019
07/06/2019
Every purchase over the years has always been great. Top of my list for my daughters swim gear.
5.00
Excellent

Date of publication
06/06/2019
Date of order
07/05/2019
06/06/2019
good service
5.00
Excellent

Date of publication
06/06/2019
Date of order
07/05/2019
06/06/2019
Order a bit slow being dispatched
Good products
Returns processed way more slowly than comparable companies like wiggle
Products arrive back at company and their policy is to refund within 14 working days which is 3 weeks why?
Product will be ready for resale way before then so company will have my money and the returned product for too long
Someone is making money on this in interest
3.33
Fair

Date of publication
06/06/2019
Date of order
07/05/2019
06/06/2019
Excellent throughout
5.00
Excellent

Date of publication
06/06/2019
Date of order
07/05/2019
06/06/2019
Absolutely fantastic service with no problems at all. Wouldn’t buy swimming items from anywhere else
5.00
Excellent

Date of publication
06/06/2019
Date of order
06/05/2019
06/06/2019
Used this online shop for a good number of years and never had any issues. Good range of products described as they really are. Website a bit clunky would be my only gripe
5.00
Excellent

Date of publication
06/06/2019
Date of order
07/05/2019
06/06/2019
Not impressed with item bought. Too small compared to size it should be.
Still waiting for a full refund 1 month after sending goods back. Absolute shocking customer service Will never purchase from them again
1.67
Poor

ProSwimwear.co.uk replies: 14/06/2019
Hi, thank you for your message. The Returns Department do aim to refund all refunds within 14 working days of receipt however this can take slightly longer in busier times. I can see your item has been refunded. Sorry this was not done sooner. Ceri@PSW

Date of publication
06/06/2019
Date of order
07/05/2019
06/06/2019
Excellent service would use again
5.00
Excellent

Date of publication
06/06/2019
Date of order
07/05/2019
06/06/2019
Excellent service however website needs update
5.00
Excellent

Date of publication
06/06/2019
Date of order
07/05/2019
06/06/2019
Customs rate are too high for Indian cusotmer...please try to sale/ dealer deploy in India...
5.00
Excellent

Date of publication
05/06/2019
Date of order
06/05/2019
05/06/2019
Great service
5.00
Excellent

Date of publication
05/06/2019
Date of order
06/05/2019
05/06/2019
Excellent customer services
5.00
Excellent

Date of publication
05/06/2019
Date of order
06/05/2019
05/06/2019
Very happy with speed of delivery (within 48 hours) and also with quality of all my purchases so far at ProSwimwear
5.00
Excellent

Date of publication
05/06/2019
Date of order
28/04/2019
05/06/2019
Despite my parcel being received by pro swimwear for refund on the 15’th of May - I am still waiting for the money to be refunded, over £300 I have made 2 phone calls chasing. Very disappoint. I have never waited this long and find it unacceptable.
3.67
Good

Date of publication
05/06/2019
Date of order
06/05/2019
05/06/2019
All good
5.00
Excellent

Date of publication
05/06/2019
Date of order
06/05/2019
05/06/2019
Always reliable x great shopping experience
5.00
Excellent

Date of publication
05/06/2019
Date of order
06/05/2019
05/06/2019
Great as always....
5.00
Excellent

Date of publication
05/06/2019
Date of order
05/05/2019
05/06/2019
Everything was good
5.00
Excellent

Date of publication
05/06/2019
Date of order
06/05/2019
05/06/2019
the customer service not so good as i have returned items since the 15th of may and still waiting to be refunded.
2.33
Poor

ProSwimwear.co.uk replies: 14/06/2019
Hi, thank you for your message. The Returns Department aim to refund all refunds within 14 working days of receipt however this can take slightly longer in busier times. I can see your item has been refunded. Sorry this was not done sooner. Ceri@PSW

Date of publication
05/06/2019
Date of order
06/05/2019
05/06/2019
Arrived within a few days.
3.67
Good

Date of publication
05/06/2019
Date of order
06/05/2019
05/06/2019
Plenty of sizes and lots of variety Good Quality
5.00
Excellent

Date of publication
05/06/2019
Date of order
05/05/2019
05/06/2019
evertthig is ok
5.00
Excellent

Date of publication
04/06/2019
Date of order
05/05/2019
04/06/2019
excelant service
5.00
Excellent

Date of publication
04/06/2019
Date of order
05/05/2019
04/06/2019
Great service
5.00
Excellent

Date of publication
04/06/2019
Date of order
05/05/2019
04/06/2019
Always a good service never used anyone else
5.00
Excellent

Date of publication
04/06/2019
Date of order
05/05/2019
04/06/2019
Excellent
5.00
Excellent

Date of publication
04/06/2019
Date of order
05/05/2019
04/06/2019
Very good online service.
4.00
Good

ProSwimwear.co.uk customer reviews

ProSwimwear.co.uk

Europe's Largest Competitive Swimwear Store

ProSwimwear.co.uk was certified by Trusted Shops on 26/06/2014.

Established since 2006 ProSwimwear is based in the South West of the UK; they are Europe's largest competitive swimwear shop. They stock a large variety of swimwear and accessories. ProSwimwear's mission is to supply swimmers with the tools they need to achieve their swimming goals and succeed whether you're swimming for fitness, competitively or just for fun! Top Brands. ProSwimwear's customers come from all around the world and have products for all kinds of aquatic sports enthusiasts/professionals. Their customers rely on ProSwimwear to provide the best selection of swimming products at the lowest prices, delivered safely and fast! You'll find a wide range of products from all the big name brands including Speedo, Arena, TYR, FINIS, Jaked and Maru, to name a few. By finding the best new brands and suppliers proSwimwear are always expanding their range. With suppliers globally, they aim to bring together the best range of swimming products, from top brands to up-and-coming names. Competitive/Performance. Their competitive swimwear selection is second-to-none and they pride themselves on having the largest range and stock holding of performance swimwear in Europe. All the latest tech suits, racing goggles and caps from the world's top performance swimwear brands arrive to us before most others.

Contact
Unit 1, Plum Lane
TA6 5HL Dunwear
United Kingdom
info@proswimwear.co.uk
ProSwimwear.co.uk
Owner
ProSwimwear Ltd
Unit 1, Plum Lane
TA6 5HL Dunwear
United Kingdom
Trade register
United Kingdom 06130898
Authorized representative
Mike Capstick
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with ProSwimwear.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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