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Top positive review
16 Jul 2023
Verified review
I liked that I could ring and speak to a technician to help fix my printer issue. However, I expected more "technical" assistance, i.e. a diagnostics check or something similar to be used to ascertain what the issue actually was. After being told to wipe the print heads with a damp cloth, I was told my cartridges were dry despite ink still being shown on the HP Smart software. So the solution provided was buy new cartridges, which of course worked. Solution was correct, so pleased a fix was found, but a little disappointed with the added cost and very basic "technical" advice. That said, the lady was very helpful and understanding.
I ordered my laptop to be repaired on the 17th of October. I was told it would take 5 to 15 business days. I then received an email that there was a parts shortage and will be delivered around the 20th of November. I deemed this to be unacceptable as I am a university student who relies on their laptop and was promised it would take a maximum of 15 business days. I then called your support team on the 26th of October and explained the situation to a man called Joshua. He then told me that the product would be delivered before the 30th of October. I triple checked and he continued to say this delivery date. I then received an email on the 30th of October saying that its new estimated delivery was the 2nd of December. Which is over 40 business days from when I placed the order. In my eyes this is unacceptable and I should either receive a replacement laptop whilst mine is under repair over the promised time period. Or a new laptop completely. I am a university student who need their laptop for their course and instead of doing work I have been dealing with your team. I have been blatantly lied to by Joshua, a member of your team which I find unacceptable, I have been promised calls to be returned by supervisors which have never happened. It is not the consumers fault that you are experiencing a parts shortage and as a service you should be responsible for finding a solution. I expect this problem to be sorted out ASAP and I want to hear back as soon as possible.
You have totally messed up my order. I've paid for and send a computer which the repair team don't recognised and now threaten to send back without the repairs I have paid for. This is completely unacceptable and you have made a mistake of huge inconvenience.
Plus - what is the point of sending me something in German? Kaeferschutz? What is that all about please?
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Answer by best2serve.com
8 Dec 2023
We apologize for the inconvenience and would like to inform you that we have sent the request to the department concerned. We have asked the department concerned to reach out to you as soon as possible.
Thank you for your patience and understanding.
Best regards,
Team Best2Serve
8 Sept 2023
Verified review
When you tell someone something is free, don't charge them over £21 for it. Also, when you have charged thar much on a free product, make sure the problem can be fixed and with someone who I can understand instead of me having to constantly ask them to repeat everything!
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Answer by best2serve.com
11 Sept 2023
We regret that you are dissatisfied with the service offered and thank you for your honest opinion. This is the only way we can improve our service. We will inform technical support so that this does not happen again in the future. If you would like to claim a refund then please email us at helpdesk@best2serve.com.
12 May 2023
Verified review
Your operative tried his best but was unable to isolate the problem. I’ve ended up having to buy a new printer having already paid you £21.49 for unsuccessful tech support for the old one. No mention of a refund which I thought was normal if a problem was unresolved.
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Answer by best2serve.com
15 May 2023
We regret that the problem could not be solved. If you would like to claim a refund, please email us at helpdesk@best2serve.com.
15 Aug 2023
Verified review
I got no help at all. They just read out what I’d already found on Google. I’ve asked 4 times for this to be cancelled within the 14 days cooling off period and no one can help me. The guy on the phone said I should never have been charged for the service.
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Answer by best2serve.com
15 Aug 2023
Dear Mr. Poynter,
We have cancelled and refunded your order accordingly.
The funds will be credited to your credit card account in about 10- 12 business days.
2 Dec 2023
Verified review
I have not received any documents from HP ie. Care Pack details or acknowledgement. HP web site now tells me that "There is NO Care Pack for my PC Serial No.8CCO230FNZ available.
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Answer by best2serve.com
3 Dec 2023
Thank you for your message and our apologies that the HP Care Pack bought is not visible yet.
The HP Care Pack bought has been activated and registered though and as a result, the HP Care Pack contract was sent to you by Email the 27th of November. From that moment on, you can start using your HP Care Pack.
Please be advised that after receiving your HP Care Pack contract, it can take up to 14 days for HP to update your warranty status and your active HP Care Pack in their systems (for example in the HP Support Assistant).
Thank you for your patience and understanding.
Best regards,
Team Best2Serve
16 Oct 2023
Verified review
Was extremely hard to contact someone. Took well over 72 hours for anything to be arranged.
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Answer by best2serve.com
17 Oct 2023
We’re very sorry to hear that you are not satisfied with the service that you have received. We will inform HP technical support of your feedback, so that in the future this will not happen again.
24 Jul 2023
Verified review
The phone back service did not call back. You offer a service it needs to be followed through
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Answer by best2serve.com
24 Jul 2023
Good afternoon,
Our apologies that no-one has got back to you yet.
We have now asked the responsible team to reach out to you related to reference case number 5108251320.
We trust that they will get in touch with you within the next 48 hours.
Best regards,
Team Best2Serve
12 Dec 2023
Verified review
Kept cancelling my order
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Answer by best2serve.com
12 Dec 2023
We are sorry that we have cancelled your order because it was a duplicate with another order you made which you had cancelled in the meanwhile. We are currently in touch with you to get this warranty activated. We will inform you by email with more information once available.
11 Dec 2023
Verified review
Not expim
Not explain
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Answer by best2serve.com
12 Dec 2023
Good afternoon,
I am sorry to read that you're not happy and have left a negative review.
Please be so kind to reach out to us via helpdesk@best2serve.com so we can try to answer any questions that you might still have.
Thank you for your understanding.
Best regards,
Team Best2Serve
Good afternoon,
As requested via Email, we've cancelled and reimbursed your order.
We are sorry to notice that you've rated our customer service as very poor.
Please be so kind to inform us via helpdesk@best2serve.com what you feel we can improve.
Thank you in advance for your feedback.
Best regards,
Team Best2Serve
31 Aug 2023
Verified review
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Answer by best2serve.com
31 Aug 2023
Thank you for leaving your review.
Unfortunately you have indicated not to be satisfied with our service. We would like to ask you to inform us about the reason why you are not satisfied.
Based on your comment, we hope to improve our service and make sure your next experience will be positive.
Please email your response to helpdesk@best2serve.com
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