best2serve.com
Reviews:

157 reviews in the last 12 months2,203 total reviews  

3.83
Good

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Top positive review

16 Jul 2023
 Verified review
I liked that I could ring and speak to a technician to help fix my printer issue. However, I expected more "technical" assistance, i.e. a diagnostics check or something similar to be used to ascertain what the issue actually was. After being told to wipe the print heads with a damp cloth, I was told my cartridges were dry despite ink still being shown on the HP Smart software. So the solution provided was buy new cartridges, which of course worked. Solution was correct, so pleased a fix was found, but a little disappointed with the added cost and very basic "technical" advice. That said, the lady was very helpful and understanding.

Top negative review

1 Nov 2023
 Verified review
I ordered my laptop to be repaired on the 17th of October. I was told it would take 5 to 15 business days. I then received an email that there was a parts shortage and will be delivered around the 20th of November. I deemed this to be unacceptable as I am a university student who relies on their laptop and was promised it would take a maximum of 15 business days. I then called your support team on the 26th of October and explained the situation to a man called Joshua. He then told me that the product would be delivered before the 30th of October. I triple checked and he continued to say this delivery date. I then received an email on the 30th of October saying that its new estimated delivery was the 2nd of December. Which is over 40 business days from when I placed the order. In my eyes this is unacceptable and I should either receive a replacement laptop whilst mine is under repair over the promised time period. Or a new laptop completely. I am a university student who need their laptop for their course and instead of doing work I have been dealing with your team. I have been blatantly lied to by Joshua, a member of your team which I find unacceptable, I have been promised calls to be returned by supervisors which have never happened. It is not the consumers fault that you are experiencing a parts shortage and as a service you should be responsible for finding a solution. I expect this problem to be sorted out ASAP and I want to hear back as soon as possible.
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Reviews for best2serve.com

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1 Mar 2024
 Verified review

doesn't do what it should

it is easier to get help now i have a phone number my frustration is my printer never does what i want it to do sometimes it unconnected from WiFi for no reason then i have to phone for help to get it back on line and it is never easy. when i scan documents i cant find them then if i do manage to to find them it tells me the file is corrupt it drives me crazy I bought an HP printer for it was recommended i wish i hadn't
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VB
V B.
London
14 Mar 2024
 Verified review
The repair service Flextronics did not contact me to let me know when the collection of my laptop will be. This is despite that as soon as I have paid for my repair online, I sent an email to ask for notifcation of when my laptop will be picked up. It is only by chance that I happened to be at home the day DPD showed up. If I was not then collection would have to be rearranged resulting in more delays.
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10 days ago
 Verified review
Still waiting for a refund of £ 21.49 that I had to pay for tech support. The tech team couldn't solve the problem and advised that there was an issue with the camera on the PC and it would cost £ 319.97 to have it repaired, which I decided against.
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Answer by best2serve.com
9 days ago
Good afternoon, We are sorry that the reimbursement was not made yet. Unfortunately, we never got the request to have the order reimbursed. Upon your request, we have just made the reimbursement and the amount paid will be credited towards your PayPal account within the next 3 business days. Thank you for your patience and understanding. Best regards, Team Best2Serve
4 Mar 2024
 Verified review

Absolute rubbish

Nothing more to say
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Answer by best2serve.com
4 Mar 2024
Good afternoon, We are very sorry that you are not at all satisfied with the HP technical phone support that you've purchased. It would help us a lot in case you would be willing to share with us (e.g. via helpdesk@best2serve.com) why you have rated the phone support as very poor. Thank you in advance for your feedback. Best regards, Team Best2Serve
20 Feb 2024
 Verified review

shocking customer service and repair that was overcharged and ended up breaking in 2 days again

I am writing to express my disappointment and frustration with the recent experience I have had with HP's customer service regarding the repair of my HP ENVY x360 Convertible. Firstly, I am shocked to have been charged for the repair of my laptop and that now that I have finally received my ‘repaired’ laptop, that the USB point on the left of the laptop is not working and there is also now a dent next to the hinge which wasn’t there when it was collected for repair. I cannot understand how the damages of the bottom of the laptop falling away from the base was put down to misuse. Furthermore, when receiving my ‘repaired’ laptop, the base again came apart within two days of use. This makes me question whether the original amount charged was correct and has given me a huge distrust in the repair and I am waiting for it to break again. I have had this laptop for a year and 8 months and as a university student, it is used daily. I would consider that the laptop was not fit for purpose rather than this being put to misuse. Furthermore, I expect that with extended warranty that I took out to have covered this. As a university student, I rely heavily on my laptop. The first repair from the date which I rang to the date which I received my ‘repaired’ laptop has taken 24 days then considering the second repair, I have been without my laptop for over a month. The expectation that I could use a spare laptop has appalled me and the absence of support to lend me a laptop in the meantime has been frustrating. Furthermore, the endless phone calls that I have made to attempt to resolve this issue have been time-consuming, exhausting, and ultimately unproductive. One phone-call lasted 40 minutes having been passed to three different callers to then be passed back to the first place I called. The lack of effective communication and the repeated need to explain my situation to different representatives have left me extremely dissatisfied with the service provided. The extended period it has taken to repair my device only adds to my frustration. I do not understand how it took two weeks before there was an ‘attempt’ to contact me about my laptop repair which I did not receive any miscalls from. Without me calling the hp sales centre, I worry whether I would even have my laptop back by now. Furthermore, the lack of follow up from receiving my ‘repaired’ laptop has been disappointing. I expected a more efficient and timely resolution, considering the inconvenience I have faced due to the faulty product. When the base fell off for the second time, I rang hp to be greeted with the response that this would be a charged repair, yet this was clearly the same fault I initially had. I was told that I would be contacted later in the day after me asking them to contact the repair team to prove that this would in fact be under the three-month repair warranty rather than the ’24 hours’ which I was wrongly told on the phone. Since no one did get in contact with me, I had to give the customer services another phone call to be told that the repair was under warranty (so another 4 days wasted and without my device working) and that they would take it in again for repair I insist on this to be investigated further including an explanation for the delays in contacting me about the repairs and a way forward to resolve the damage which has been caused to my laptop by the repair. I also need an investigation as to whether I was charged the correct original amount as it is apparent that my device was not repaired originally. It is disheartening to experience such a lack of customer care from a reputable company like HP. I trust that you will address these concerns urgently and provide a resolution that reflects a commitment to customer satisfaction. I look forward to a timely response and the prompt resolution of these issues.
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15 Feb 2024
 Verified review

Contract Cancellation Concern

On 8th February 2024, as there was a so-called “special offer” I ordered an HP Care Pack 3 Years for my laptop and paid £76.70 by credit card. The transaction has been processed. I then had a change of mind and decided to cancel the order which I understand I am entitled to do within 14 days (possibly 30 days). The only way I could find to cancel it was by emailing Trusted Shops GmbH. I did this on 8th February and received confirmation of cancellation in German on 9th February. I then requested a response in English, which I received on 13th February but there was no mention of the refund of my £76.70. I realise now that Trusted Shops was probably the wrong organisation to inform that I wanted to cancel my contract. In my opinion, the whole order process was rather convoluted and there were too many parties involved. Best2Serve emailed my Care Pack contract on 12th February, which I didn’t see until the 13th and immediately emailed their Service Team to cancel the contract but to date have not received an acknowledgement. I am becoming concerned that they will not cancel it. I would request some immediate clarification about the cancellation process and/or confirmation that my refund is on its way. Happy to provide further information privately.
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Answer by best2serve.com
16 Feb 2024
Good morning, Thank you for sending this message. Based on your request, we have now asked the responsible team to deactivate the ordered HP Care Pack for your device. In addition, we have now requested the reimbursement for the amount paid for the HP Care Pack. Please note that it can take up to 3 weeks for the amount to be back in your credit card account. Thank you for your patience and understanding. Best regards, Team Best2Serve
23 Feb 2024
 Verified review
Email to the they had wrong machine number heard nothing.
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Answer by best2serve.com
23 Feb 2024
Unfortunately we can't find an email from you. Can you please share the data of your device to helpdesk@best2serve.com so we can update your contract details
8 Feb 2024
 Verified review
Why has my new Warranty not been activated?
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Answer by best2serve.com
15 Feb 2024
Good afternoon Mr. Philips, We apologize for the fact that the HP Care Pack that you have bought the 18th of January is not yet listed on the HP warranty checker page. We have just reached out to the team that is responsible for the actual registration of the HP Care Packs and asked them to sort this as soon as possible. We trust that the HP Care Pack registration will be taken care of after all within the next 1-2 weeks. Thank you for your patience and understanding. Best regards, Team Best2Serve
29 Dec 2023
 Verified review

No idea where the order is ……

No idea where the order is or what is going on, still waiting to know what is happening after two days. Online account still shows no order placed despite monies being taken and cleared.
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Answer by best2serve.com
13 Jan 2024
Dear Mr. Bhandari, We are sorry for the delay but as requested, the order has been cancelled and reimbursed. Our sincere apologies that you did not receive a response within the expected time frame. Best regards, Team Best2Serve
13 Jan 2024
 Verified review

HP tech expert

I paid to talk to a tech expert regards my HP printer fault. Took me 3 hours to get through to talk to someone. Once I did get through they said take out the cartridges and replace them. I said I have tried that myself over a 100 times and it does not fix it. The lady asked me to do while on the phone. I did exactly as she asked took them out put new ones in and then repeated it. She them said its broken you a need anew one. I emailed a complaint. I've had no response form the complaint and intend to take it up with ombudsman as you must respond to an official complaint. So in my view your service is disgraceful and your tech support is very very poor indeed
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Answer by best2serve.com
13 Jan 2024
Dear Leslie Jones, We are very sorry that you encountered an issue with your printer and that the technical support tea has not been able to offer a solution. Since the issue seems to be a hardware related issue, we've just requested a reimbursement for the amount paid for the technical support. The amount paid will be credited towards your credit card account within 3 weeks from now. Thank you for your patience and understanding. Best regards, Team Best2Serve
29 Dec 2023
 Verified review

Very poor customer service and slow response times.

Very poor customer service and slow response time.
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Answer by best2serve.com
13 Jan 2024
Dear Mr. BHANDARI, Unfortunately, we have got to inform you that this order ha in fact been cancelled and reimbursed. The reason why it has been cancelled is that the order is a duplicate of another order that was made. Best regards, Team Best2Serve
1 Jan 2024
 Verified review
You could try prioritising customer service.
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Answer by best2serve.com
2 Jan 2024
Good afternoon, I am sorry in case you have not been able to get a hold of a technical support agent. Please be advised to try and dial the phone number mentioned in the Email that was sent to you after the purchase of HP technical phone support. The team is available from Monday- Friday between 9:00 AM- 5 PM CET. In case you're still unable to get a hold of a support agent, we would like to ask you to let us know by sending a short message towards helpdesk@best2serve.com. We will then ask the team to reach out to you instead. Thank you for your patience and understanding. Best regards, Team Best2Serve
4 Dec 2023
 Verified review
You have totally messed up my order. I've paid for and send a computer which the repair team don't recognised and now threaten to send back without the repairs I have paid for. This is completely unacceptable and you have made a mistake of huge inconvenience. Plus - what is the point of sending me something in German? Kaeferschutz? What is that all about please?
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Answer by best2serve.com
8 Dec 2023
We apologize for the inconvenience and would like to inform you that we have sent the request to the department concerned. We have asked the department concerned to reach out to you as soon as possible. Thank you for your patience and understanding. Best regards, Team Best2Serve
2 Dec 2023
 Verified review
I have not received any documents from HP ie. Care Pack details or acknowledgement. HP web site now tells me that "There is NO Care Pack for my PC Serial No.8CCO230FNZ available.
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Answer by best2serve.com
3 Dec 2023
Thank you for your message and our apologies that the HP Care Pack bought is not visible yet. The HP Care Pack bought has been activated and registered though and as a result, the HP Care Pack contract was sent to you by Email the 27th of November. From that moment on, you can start using your HP Care Pack. Please be advised that after receiving your HP Care Pack contract, it can take up to 14 days for HP to update your warranty status and your active HP Care Pack in their systems (for example in the HP Support Assistant). Thank you for your patience and understanding. Best regards, Team Best2Serve
11 Dec 2023
 Verified review

Not expim

Not explain
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Answer by best2serve.com
12 Dec 2023
Good afternoon, I am sorry to read that you're not happy and have left a negative review. Please be so kind to reach out to us via helpdesk@best2serve.com so we can try to answer any questions that you might still have. Thank you for your understanding. Best regards, Team Best2Serve
24 Jul 2023
 Verified review
Your quality control is poor! Laptop returned from a paid repair along with a quality checklist of post repair checks/tests completed. Despite the quality report stating that ‘case correctly fitted and screws in place’, one of the only two screws holding the rear case in place was missing, how much of the remaining quality checklist was not carried out! The laptop now has to be returned for a 2nd time to have the screw replaced leaving me without my laptop for an additional period.
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10 May 2023
 Verified review
BTZB0441-01 DPD collected my laptop for repair on Thursday 27th April. The driver was confused about labelling and recording the collection and gave me a huge roll of bubble wrap to package it. He stuck a label on the box and gave another one to me. and took the the box away. The following day another DPD driver arrived to collect the laptop. I explained it had already been collected. On the 5th of May the same DPD arrived again to collect the laptop. I explained again that it had already been collected. The HP Customer support page tells me that the unit was collected but it also says that I was unavailable for collection on 3 occasions, I was available. I rang HP on 6th May and they assured me the unit is with the repairer. I have paid a lot of money for the repair and would expect better service than this the status page is not helpful
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14 Jul 2023
 Verified review
Send a reminder when the plan is about to expire
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8 Nov 2023
 Verified review
Extremely disappointed that you would not send or even consider sending me a written confirmation
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26 Apr 2023
 Verified review
Inform people about the month of protection before or after they purchase for here.
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