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Top positive review
16 Jul 2023
Verified review
I liked that I could ring and speak to a technician to help fix my printer issue. However, I expected more "technical" assistance, i.e. a diagnostics check or something similar to be used to ascertain what the issue actually was. After being told to wipe the print heads with a damp cloth, I was told my cartridges were dry despite ink still being shown on the HP Smart software. So the solution provided was buy new cartridges, which of course worked. Solution was correct, so pleased a fix was found, but a little disappointed with the added cost and very basic "technical" advice. That said, the lady was very helpful and understanding.
I ordered my laptop to be repaired on the 17th of October. I was told it would take 5 to 15 business days. I then received an email that there was a parts shortage and will be delivered around the 20th of November. I deemed this to be unacceptable as I am a university student who relies on their laptop and was promised it would take a maximum of 15 business days. I then called your support team on the 26th of October and explained the situation to a man called Joshua. He then told me that the product would be delivered before the 30th of October. I triple checked and he continued to say this delivery date. I then received an email on the 30th of October saying that its new estimated delivery was the 2nd of December. Which is over 40 business days from when I placed the order. In my eyes this is unacceptable and I should either receive a replacement laptop whilst mine is under repair over the promised time period. Or a new laptop completely. I am a university student who need their laptop for their course and instead of doing work I have been dealing with your team. I have been blatantly lied to by Joshua, a member of your team which I find unacceptable, I have been promised calls to be returned by supervisors which have never happened. It is not the consumers fault that you are experiencing a parts shortage and as a service you should be responsible for finding a solution. I expect this problem to be sorted out ASAP and I want to hear back as soon as possible.
As I was a HP instant Ink subscriber I could have had the help for free but the HP system dragged me into paying for the service. I requested a refund but my request has been ignored
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21 hours ago
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Didn't help and would like my money back
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25 Jan 2024
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simple service
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19 Dec 2023
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Your agents were very helpful but in the end it proved that the printer was faulty and it was returned to Argos .They gave me a part refund which was very reasonable.It is a bit annoying that it cost me over £40 to eventually find that there was a fault with the printer.
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19 Dec 2023
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16 Jul 2023
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Good convenient service
I liked that I could ring and speak to a technician to help fix my printer issue. However, I expected more "technical" assistance, i.e. a diagnostics check or something similar to be used to ascertain what the issue actually was. After being told to wipe the print heads with a damp cloth, I was told my cartridges were dry despite ink still being shown on the HP Smart software. So the solution provided was buy new cartridges, which of course worked. Solution was correct, so pleased a fix was found, but a little disappointed with the added cost and very basic "technical" advice. That said, the lady was very helpful and understanding.
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28 Apr 2023
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The only aim is resolution of the problem
Liked the fact that the consultant was like a dog with a bone and was determined to get to the root of the problem and resolve it. After he had worked on it in excess of 5 hours it was agreed that work would stop at that point (11pm at night) and resume next morning.
Whilst I was entirely happy with this approach, it did surprise me a little that it took that long and the problem was still not rectified.
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27 Apr 2023
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Payment for support
I don't see why one needs to pay for technical support on an HP product which is still in warranty but the problem was resolved efficiently by the contact person
Easy to use.
Easy to use. They have a really good set up. Enjoy using it.
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19 Aug 2023
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Everything is explained very clearly
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16 Jun 2023
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Easy to order & quick delivery.
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21 Jul 2023
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All OK thanks. J Sedgwick.
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22 Nov 2023
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31 Oct 2023
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24 Aug 2023
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6 May 2023
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18 Apr 2023
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22 Jun 2023
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Paid twice in spite of guarantee
I paid for my printer to be repaired, but it wasn't. In spite of the guarantee I had to contact you and pay again - and the operative easily solved the problem. I pointed out that I had paid twice and was told he would look into the matter, but my latest Credit card statement (which I checked on Monday) indicates no refund was made. Poor treatment by HP indeed - can't recommend your company.
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Answer by best2serve.com
22 Jun 2023
According to your feedback, we have indeed found 2 identical orders- one made the 8th of June and another one made the day after. We have just requested the reimbursement for the last order and the amount you have paid will now be credited towards your credit card account within 3 weeks.
Thank you for your patience and understanding.
Best regards,
Team Best2Serve
28 Sept 2023
Verified review
Let's see, where might be a good place to start. First I have 2 contracts with this supplier, I assume this is for the most recent. Then, how about zero contact over the period of the extended cover, then there was no contact to remind about renewal, then .... the renewal price had leapt up by a very large degree. To boot there is no clear visibility of the cover on my HP dashboard. The only positive I suppose I might have is when the machine decides to go 'bsod' or other form of breakdown, there might actually be someone on the end of the line to arrange a fix. Anyway, so far so good, all working with zero intervention from these bods.
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Answer by best2serve.com
28 Sept 2023
If you need help, you can always contact the support department at the number stated in the HP Care Pack contract.
You can find the warranty via the warranty checker: https://support.hp.com/gb-en/warrantyresult/hp-14-f0000-laptop-pc-series/33690517/model/37521505?sku=19M10EA&serialnumber=5CD105KJTR
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