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Top positive review
16 Jul 2023
Verified review
I liked that I could ring and speak to a technician to help fix my printer issue. However, I expected more "technical" assistance, i.e. a diagnostics check or something similar to be used to ascertain what the issue actually was. After being told to wipe the print heads with a damp cloth, I was told my cartridges were dry despite ink still being shown on the HP Smart software. So the solution provided was buy new cartridges, which of course worked. Solution was correct, so pleased a fix was found, but a little disappointed with the added cost and very basic "technical" advice. That said, the lady was very helpful and understanding.
I ordered my laptop to be repaired on the 17th of October. I was told it would take 5 to 15 business days. I then received an email that there was a parts shortage and will be delivered around the 20th of November. I deemed this to be unacceptable as I am a university student who relies on their laptop and was promised it would take a maximum of 15 business days. I then called your support team on the 26th of October and explained the situation to a man called Joshua. He then told me that the product would be delivered before the 30th of October. I triple checked and he continued to say this delivery date. I then received an email on the 30th of October saying that its new estimated delivery was the 2nd of December. Which is over 40 business days from when I placed the order. In my eyes this is unacceptable and I should either receive a replacement laptop whilst mine is under repair over the promised time period. Or a new laptop completely. I am a university student who need their laptop for their course and instead of doing work I have been dealing with your team. I have been blatantly lied to by Joshua, a member of your team which I find unacceptable, I have been promised calls to be returned by supervisors which have never happened. It is not the consumers fault that you are experiencing a parts shortage and as a service you should be responsible for finding a solution. I expect this problem to be sorted out ASAP and I want to hear back as soon as possible.
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Reviews for best2serve.com
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2 Oct 2023
Verified review
keypad stopped working no idea why I renewed warranty for 2 years sent email and followed instructions and had phone call they could not fix remotely so had pc picked up next day returned few days later all fixed
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29 Sept 2023
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3 year Package
After spending 2 1/2 hours ringing 3 numbers trying to solve my problem with HP it was the final number I rang to get the solution.
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28 Sept 2023
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Let's see, where might be a good place to start. First I have 2 contracts with this supplier, I assume this is for the most recent. Then, how about zero contact over the period of the extended cover, then there was no contact to remind about renewal, then .... the renewal price had leapt up by a very large degree. To boot there is no clear visibility of the cover on my HP dashboard. The only positive I suppose I might have is when the machine decides to go 'bsod' or other form of breakdown, there might actually be someone on the end of the line to arrange a fix. Anyway, so far so good, all working with zero intervention from these bods.
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Answer by best2serve.com
28 Sept 2023
If you need help, you can always contact the support department at the number stated in the HP Care Pack contract.
You can find the warranty via the warranty checker: https://support.hp.com/gb-en/warrantyresult/hp-14-f0000-laptop-pc-series/33690517/model/37521505?sku=19M10EA&serialnumber=5CD105KJTR
27 Sept 2023
Verified review
HP offered me an extended warranty with Best Serve and it was easy to to implement.
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27 Sept 2023
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Technology failed me, talked it through, tried various procedures without success but did find the cause of the problem was to do with new hub software. That has now been updated and all is well, thank you.
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25 Sept 2023
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First Class Service
Laptop collected on time, tepaired and returned on time. What more do you want.
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22 Sept 2023
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19 Sept 2023
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No reminder received for expiry of cover, very steep rise in annual fee
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9 Sept 2023
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Good commutation , after service , with one of your operators,
so far so good.
When you tell someone something is free, don't charge them over £21 for it. Also, when you have charged thar much on a free product, make sure the problem can be fixed and with someone who I can understand instead of me having to constantly ask them to repeat everything!
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Answer by best2serve.com
11 Sept 2023
We regret that you are dissatisfied with the service offered and thank you for your honest opinion. This is the only way we can improve our service. We will inform technical support so that this does not happen again in the future. If you would like to claim a refund then please email us at helpdesk@best2serve.com.
4 Sept 2023
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1 Sept 2023
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This was really very good indeed - whilst the actual issue (a missing driver relevant to a hub) was created by the hardware fix completed by HP, the way Mohammed researched, perservered and solved the issue was spot on. Very impressed.
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31 Aug 2023
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31 Aug 2023
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Answer by best2serve.com
31 Aug 2023
Thank you for leaving your review.
Unfortunately you have indicated not to be satisfied with our service. We would like to ask you to inform us about the reason why you are not satisfied.
Based on your comment, we hope to improve our service and make sure your next experience will be positive.
Please email your response to helpdesk@best2serve.com
SUCH EXCELLENT SERVICE. ALL DONE WITH THE CLICK OF A KEYBOARD. NO HUMAN WAS INVOLVED!
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15 Aug 2023
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I got no help at all. They just read out what I’d already found on Google. I’ve asked 4 times for this to be cancelled within the 14 days cooling off period and no one can help me. The guy on the phone said I should never have been charged for the service.
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Answer by best2serve.com
15 Aug 2023
Dear Mr. Poynter,
We have cancelled and refunded your order accordingly.
The funds will be credited to your credit card account in about 10- 12 business days.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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