Certificate for www.best2serve.com

No. X1C31306772B67DC9F52A556CC59E6FA5
 

Approved on
17/10/2014
Valid until
16/10/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for www.best2serve.com



Good

4.23/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 209 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 675 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
13/02/2018
Date of order
05/02/2018
13/02/2018
Superb service thank you.....much patience shown which is exactly what I needed.
4.67
Excellent

Date of publication
08/02/2018
Date of order
16/01/2018
08/02/2018
an impressive performance
5.00
Excellent

Date of publication
08/02/2018
Date of order
15/01/2018
08/02/2018
Bit slow on delivery
4.67
Excellent

Date of publication
06/02/2018
Date of order
05/02/2018
06/02/2018
Excellent price form a HP extended warranty. Delivery was confusing. Earlier in the year I purchased a HP Care Pack from HP Store; they sent me a code several day later which I had to register. However, best2serve simply sent an email saying dispatched; after several days I phoned them; they said the warranty had been placed on my HP account; I checked, it had. Best2Serve could be clearer.
5.00
Excellent

Date of publication
06/02/2018
Date of order
06/02/2018
06/02/2018
I am glad that I have choose your provider
5.00
Excellent

Date of publication
06/02/2018
Date of order
06/02/2018
06/02/2018
I ordered a 2 year extended warranty for my new HP spectre. It was updated incorrectly, 2 months short and with the wrong end date. They closed the case after investigating and informed me it was corrected and a week afterwards it still isn’t. I had to open another case to request what I had paid for
1.00
Very Poor

www.best2serve.com replies: 07/02/2018
We can confirm that we have registered and activated your warranty extension for you. You can contact us on helpdesk@best2serve In case you have any doubt. Best regards, Judith, Best2serve

Date of publication
05/02/2018
Date of order
29/01/2018
05/02/2018
Extremely prompt and efficient service.
5.00
Excellent

Date of publication
03/02/2018
Date of order
27/01/2018
03/02/2018
The guys were fantastic when I spoke to them, but you weren't open when I needed you
3.00
Fair

Date of publication
31/01/2018
Date of order
24/01/2018
31/01/2018
Spoken English is an issue but they are fantastic and patient x.
5.00
Excellent

Date of publication
30/01/2018
Date of order
21/01/2018
30/01/2018
The product doesn't resolve my problem
2.33
Poor

www.best2serve.com replies: 01/02/2018
We regret that the recovery kit didn't solve your problem. We would like to advise you to call HP technical support at 0207 660 3115. Sincerely, Judith, Best2Serve

Date of publication
29/01/2018
Date of order
22/01/2018
29/01/2018
Efficient service, easy to use
5.00
Excellent

Date of publication
24/01/2018
Date of order
22/01/2018
24/01/2018
Awful experience. Charged me £18 wouldn't fix the problem because my HP Printer was out of warranty. Asked for a refund told me it would take weeks to process. Lucky Microsoft fixed the problem for free. ce. HP has lost a life time customer over this.
1.00
Very Poor

www.best2serve.com replies: 24/01/2018
We have received your message and refunded your order accordingly. The funds will be credited to your credit card account in about 10- 12 business days. Thank you for your understanding. Best regards, Saskia, Customer support Best2Serve

Date of publication
23/01/2018
Date of order
31/12/2017
23/01/2018
Very professional
5.00
Excellent

Date of publication
22/01/2018
Date of order
15/01/2018
22/01/2018
Wonderful service, I had to ask for a refund and this was processed very quickly. I was kept updated on the progress. I recommend this service.
5.00
Excellent

Date of publication
20/01/2018
Date of order
13/01/2018
20/01/2018
Only marked down from 5 stars due to very slow delivery.
4.00
Good

Date of publication
20/01/2018
Date of order
12/01/2018
20/01/2018
Just an excellent and trusted service
5.00
Excellent

Date of publication
20/01/2018
Date of order
26/11/2017
20/01/2018
I have received nothing from best to serve. Please contact me to sort this situation out. Thank you
1.33
Very Poor

www.best2serve.com replies: 22/01/2018
We regret that you didn't receive the contract regarding the warranty. We just have resent the contract by email. We advise you to verify your spam folder. Best regards, Judith, Best2serve

Date of publication
19/01/2018
Date of order
05/01/2018
19/01/2018
goods delivered by post office
5.00
Excellent

Date of publication
19/01/2018
Date of order
12/01/2018
19/01/2018
Goods as described, arrived exactly on time
5.00
Excellent

Date of publication
19/01/2018
Date of order
08/01/2018
19/01/2018
Excellent service
5.00
Excellent

Date of publication
17/01/2018
Date of order
09/01/2018
17/01/2018
Would have been better had the extra warranty purchased been consecutively added to the already existent HP warranty instead of overlapping it
3.67
Good

Date of publication
16/01/2018
Date of order
09/01/2018
16/01/2018
Excellent under standing and quick to put things right good service PWH.
5.00
Excellent

Date of publication
15/01/2018
Date of order
15/01/2018
15/01/2018
Having purchased two warranty packs a couple of weeks ago I am still waiting to see it showing up on my laptop support assistant, nor have I been able to register either pack because I don't have pack numbers I just hope that if I need help and support I'll get it.
3.33
Fair

www.best2serve.com replies: 16/01/2018
We regret that the warranty does not show up on your laptop. We will contact you per Email to assist you in finding a suitable solution. Best regards, Best2Serve

Date of publication
11/01/2018
Date of order
02/01/2018
11/01/2018
Excellent customer-focussed service from procurement to completion of my order, meeting all of my current needs. Thank you
5.00
Excellent

Date of publication
10/01/2018
Date of order
10/01/2018
10/01/2018
The service has been bad so far. I extended my warranty to up to 3 years. Because this includes tech support, I am about to leave another company (to which I pay for tech support) to join Best2serve. But when I rang best2serve to get to tech support, I was on the phone along time explaining the problem to 3 different people, only for the 3rd person to tell me to ring someone else.
2.00
Poor

www.best2serve.com replies: 11/01/2018
We’re very sorry to hear that you are not satisfied with the service that you have received. We will inform HP technical support of your feedback, so that in the future this will not happen again. Sincerely, Judith, Best2Serve

Date of publication
09/01/2018
Date of order
02/01/2018
09/01/2018
Very very good
5.00
Excellent

Date of publication
07/01/2018
Date of order
31/12/2017
07/01/2018
Best service ever
5.00
Excellent

Date of publication
06/01/2018
Date of order
22/12/2017
06/01/2018
Ordered over Christmas period arrived quickly. Fully repaired laptop. Happy days
5.00
Excellent

Date of publication
04/01/2018
Date of order
28/12/2017
04/01/2018
Excellent value and good service
5.00
Excellent

Date of publication
01/01/2018
Date of order
29/12/2017
01/01/2018
I am awaiting a response to my query regarding the warranty dates quoted and once a reply has been received I will revisit the rating currently given.
3.00
Fair

Date of publication
31/12/2017
Date of order
24/12/2017
31/12/2017
Not only was the product first class but so was the delivery. Fantastic couriers Bratislava to my remote Scottish address in less than 12 hour, door to door. Will be using this company repeatedly. Happy New Year.
5.00
Excellent

Date of publication
29/12/2017
Date of order
01/12/2017
29/12/2017
The order was full satisfied and the content of the ordered was as advertised.
5.00
Excellent

Date of publication
27/12/2017
Date of order
15/12/2017
27/12/2017
i asked support why I could not download google to my yahoo homepage and no one had the courtesy to answer.this is a problem I still have.
4.00
Good

Date of publication
26/12/2017
Date of order
26/12/2017
26/12/2017
Easy & simple
5.00
Excellent

Date of publication
23/12/2017
Date of order
16/12/2017
23/12/2017
trusted to do business with never had a problem with any of the things ordered
5.00
Excellent

Date of publication
22/12/2017
Date of order
13/12/2017
22/12/2017
I haven't used the warranty yet, but the purchasing process was quick and easy, the only recommendation I could make is that at every stage of the purchasing process they should state that the hp care pack will be registered by them. I must have missed this on the first page and couldn't figure out what I was supposed to do for a good few minutes
4.67
Excellent

Date of publication
20/12/2017
Date of order
20/12/2017
20/12/2017
Good Service
5.00
Excellent

Date of publication
19/12/2017
Date of order
19/12/2017
19/12/2017
My HP support assistance suggested a special offer to extend the warranty. I could choose 2 years or 3 years. I selected 3 years and when I received the policy confirmation email, I discovered the policy started from 28/12/2016 (last year) so in the fact my system would be covered with an extra 2 years warranty. When I phone your number, I was told you were aware about it so policy mis-sold
1.00
Very Poor

www.best2serve.com replies: 20/12/2017
We are sorry to hear that there is a misunderstanding about the length of time of your HP warranty extension. In the terms and conditions on our website there is an explanation of how the warranty extension works. You can find this explanation in the terms & conditions. Sincerely, Judith, Best2Serve

Date of publication
18/12/2017
Date of order
18/12/2017
18/12/2017
Very quick and efficient service.
4.33
Good

Date of publication
18/12/2017
Date of order
08/12/2017
18/12/2017
Good
3.00
Fair

www.best2serve.com

www.best2serve.com was certified by Trusted Shops on 17/10/2014.

Contact
Energieweg 2
5145NW Waalwijk
Netherlands
michael.janssens@ingrammicro.com
www.best2serve.com
Owner
Ingram Micro Commerce EMEA B.V.
Energieweg 2
5145NW Waalwijk
Netherlands
Trade register
Kamer van Koophandel 17230750
Authorized representative
Reinder van der Werf
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with www.best2serve.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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