best2serve.com

Reviews:

No problems at all

I am writing to express my disappointment and frustration with the recent experience I have had with HP's customer service regarding the repair of my HP ENVY x360 Convertible. Firstly, I am shocked to have been charged for the repair of my laptop and that now that I have finally received my ‘repaired’ laptop, that the USB point on the left of the laptop is not working and there is also now a dent next to the hinge which wasn’t there when it was collected for repair. I cannot understand how the damages of the bottom of the laptop falling away from the base was put down to misuse. Furthermore, when receiving my ‘repaired’ laptop, the base again came apart within two days of use. This makes me question whether the original amount charged was correct and has given me a huge distrust in the repair and I am waiting for it to break again. I have had this laptop for a year and 8 months and as a university student, it is used daily. I would consider that the laptop was not fit for purpose rather than this being put to misuse. Furthermore, I expect that with extended warranty that I took out to have covered this. As a university student, I rely heavily on my laptop. The first repair from the date which I rang to the date which I received my ‘repaired’ laptop has taken 24 days then considering the second repair, I have been without my laptop for over a month. The expectation that I could use a spare laptop has appalled me and the absence of support to lend me a laptop in the meantime has been frustrating. Furthermore, the endless phone calls that I have made to attempt to resolve this issue have been time-consuming, exhausting, and ultimately unproductive. One phone-call lasted 40 minutes having been passed to three different callers to then be passed back to the first place I called. The lack of effective communication and the repeated need to explain my situation to different representatives have left me extremely dissatisfied with the service provided. The extended period it has taken to repair my device only adds to my frustration. I do not understand how it took two weeks before there was an ‘attempt’ to contact me about my laptop repair which I did not receive any miscalls from. Without me calling the hp sales centre, I worry whether I would even have my laptop back by now. Furthermore, the lack of follow up from receiving my ‘repaired’ laptop has been disappointing. I expected a more efficient and timely resolution, considering the inconvenience I have faced due to the faulty product. When the base fell off for the second time, I rang hp to be greeted with the response that this would be a charged repair, yet this was clearly the same fault I initially had. I was told that I would be contacted later in the day after me asking them to contact the repair team to prove that this would in fact be under the three-month repair warranty rather than the ’24 hours’ which I was wrongly told on the phone. Since no one did get in contact with me, I had to give the customer services another phone call to be told that the repair was under warranty (so another 4 days wasted and without my device working) and that they would take it in again for repair I insist on this to be investigated further including an explanation for the delays in contacting me about the repairs and a way forward to resolve the damage which has been caused to my laptop by the repair. I also need an investigation as to whether I was charged the correct original amount as it is apparent that my device was not repaired originally. It is disheartening to experience such a lack of customer care from a reputable company like HP. I trust that you will address these concerns urgently and provide a resolution that reflects a commitment to customer satisfaction. I look forward to a timely response and the prompt resolution of these issues.

Still waiting for a refund of £ 21.49 that I had to pay for tech support. The tech team couldn't solve the problem and advised that there was an issue with the camera on the PC and it would cost £ 319.97 to have it repaired, which I decided against.

Email to the they had wrong machine number heard nothing.

Nothing more to say

Edward was particularly helpful in addressing and assisting to resolve my printer issue

Amazing product and amazing service from order to delivery.

simple service

EXCELLENT

On 8th February 2024, as there was a so-called “special offer” I ordered an HP Care Pack 3 Years for my laptop and paid £76.70 by credit card. The transaction has been processed. I then had a change of mind and decided to cancel the order which I understand I am entitled to do within 14 days (possibly 30 days). The only way I could find to cancel it was by emailing Trusted Shops GmbH. I did this on 8th February and received confirmation of cancellation in German on 9th February. I then requested a response in English, which I received on 13th February but there was no mention of the refund of my £76.70. I realise now that Trusted Shops was probably the wrong organisation to inform that I wanted to cancel my contract. In my opinion, the whole order process was rather convoluted and there were too many parties involved. Best2Serve emailed my Care Pack contract on 12th February, which I didn’t see until the 13th and immediately emailed their Service Team to cancel the contract but to date have not received an acknowledgement. I am becoming concerned that they will not cancel it. I would request some immediate clarification about the cancellation process and/or confirmation that my refund is on its way. Happy to provide further information privately.

Why has my new Warranty not been activated?

Though the HP USB recovery drive I purchased did not fix my laptop, I am very satisfied with the customer after sales service I received. Thank you very kindly.

Extending warranty for my laptop was easy and quick. No hassle process, delivered desired result in an efficient and timely manner.

Easy and secure ordering. Good communication so far.

I am happy with the service received this far.

They Solved My Issue Quickly