Certificate for www.best2serve.com

No. X1C31306772B67DC9F52A556CC59E6FA5
 

Approved on
17/10/2014
Valid until
16/10/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for www.best2serve.com



Good

4.30/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 180 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 574 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Horrifically over priced. There is no reason on earth this costs do much, other companies such as Dell give you access to the files for Free. I am frankly appalled that this company even exists and can only imagine the kind of person required to run it. This is the kinda person that cons money out of the elderly. I'm also appalled that HP uses such a disingenuous service.
1.00
Very Poor

www.best2serve.com replies: 31/08/2017
We’re very sorry to hear that you are not satisfied with the service that you have received. We will send your feedback to our responsible department in order to improve our services. Sincerely, Saskia, Best2Serve

All good
4.00
Good

Have used this company several times for HP disks etc. always very helpful with good support if any queries arise excellent service
5.00
Excellent

Delivered on time (opted to pay for early delivery).

I was satisfied with the goods and computer up and running in a few hours.
5.00
Excellent

got let down 3 times on delivery had to keep going back to the store to sort it out
2.00
Poor

www.best2serve.com replies: 29/08/2017
We regret that you didn't receive the warranty contract. We have sent the contract on the 21st of August to the provided email address. We just have sent it again, we advise you to verify your spam folder. Best regards, Judith, Best2serve

Hard to fault
5.00
Excellent

Arrived promptly. Product was as expected
5.00
Excellent

Thank you for everything
5.00
Excellent

Delivered before expected time and gave me more time to get it set up for using.
5.00
Excellent

Not worth the money
1.00
Very Poor

www.best2serve.com replies: 15/08/2017
We’re very sorry to hear that you are not satisfied with the service that you have received. We will contact you per E-mail in order to find a suitable solution for you. Sincerely, Amy, Best2Serve

Good service but took time for the goods to arrive.
4.00
Good

I needed a backup AC Adapter for my new HP Spectre but it is not commercially available online. Best2Serve were easy to contact through HP Support and supplied it quickly.
5.00
Excellent

Trouble free very fast delivery
5.00
Excellent

Easy enough to find the product I needed, not too long of a wait to receive the goods, good were insured free of charge
5.00
Excellent

Everything went smooth from order to delivery Thank You
5.00
Excellent

very good from start to finish no complaints what so ever.
4.67
Excellent

Fine
5.00
Excellent

I purchased HP Technical Phone Support by mistake and only found out when I phoned the helpline. They have given me an immediate refund.
5.00
Excellent

Money was refunded as service could not be met
5.00
Excellent

Outstanding service
5.00
Excellent

I needed to phone HP helpline and in order to do this I had to pay £18 by credit card. This I did and my printer problem was resolved. I have no idea how trusted shops were involved as I didn't need a new printer. Found the website confusing but happy with the outcome.
1.00
Very Poor

It's good when you know there is some one there for you
5.00
Excellent

Ordered express delivery with delivery in 2-3 working days. Received the order after 9 calendar days.
0 points for customer service as there was no response to my email sent to the the email address on the invoice. A follow-up telephone call received no resolution; the contact saying he would investigate and get back to me but never did.
2.00
Poor

www.best2serve.com replies: 25/07/2017
Unfortunately we haven't received your email on helpdesk@best2serve.com. We regret that you order was delayed. We have therefore refunded the express fee, which will be credited to you credit card account within 10-12 business days. We are sorry for the inconvenience caused. Best regards, Judith, Best2serve

This was a total waste of money and pretty much a rip off.

I wasn't helped in any way. The HP customer service adviser was rude. And since going through their troubleshooting tips. I now can't used my printer AT ALL.

I will be makig a complaint.
2.33
Poor

www.best2serve.com replies: 24/07/2017
We’re very sorry to hear that you are not satisfied with the service that you have received. We will inform HP technical support of your feedback, so that in the future this will not happen again. Sincerely, Judith, Best2Serve

The "Rating" refers to purchase of a 1 off technical support event purchased from Hewlett Packard via Best2serve.com As such there were no "Goods" per se and best2 serve did little other than formalise the order on HP and the associated payment. Hence this review is not really of best2serve, but relates to the support received from HP.
5.00
Excellent

Impossible to review a System Recovery Kit until it is used, hopefully never.

Very disappointed that the instructions were 4pt or smaller and printed in a light grey colour.
2.33
Poor

www.best2serve.com replies: 19/07/2017
We’re very sorry to hear that you are not satisfied with the service that you have received. We will inform the responsible department of your feedback. Sincerely, Judith, Best2Serve

Great service
4.00
Good

Took out an extended warranty on a new PC. Very good price & everything arrived by email promptly.
5.00
Excellent

This is a warranty extension for my new HP Laptop and I haven't had to claim on it yet It seems to be good value for the 3 years cover.
5.00
Excellent

it was good
5.00
Excellent

All good. Delivered as expected, in good condition and product has worked perfectly.
5.00
Excellent

Very efficient service and my warranty was download to my laptop. Thank You, David Graham Gerrard
5.00
Excellent

Excellent service
5.00
Excellent

So quick and perfect
5.00
Excellent

Very quick and easy way to extend the warranty on my Laptop for a fantastic price. The process was very quick and easy and the extra years showed up on the HP website a few days later. Excellent
5.00
Excellent

Quick delivery no problem
5.00
Excellent

I am not happy. I thought this is extension warranty after my HP 2 years orginal waranty. Disappointed
3.00
Fair

www.best2serve.com replies: 27/06/2017
We are sorry to hear that there is a misunderstanding about the length of time of your HP warranty extension. In the terms and conditions on our website there is an explanation of how the warranty extension works. Best regards, Judith, Best2serve

Efficient
4.00
Good

I thought I was dealing with HP. Nobody explained that Best2Serve were their agent. At first, I was very suspicious.
3.67
Good

abc.
5.00
Excellent

www.best2serve.com

www.best2serve.com was certified by Trusted Shops on 17/10/2014.

Contact
Energieweg 2
5145NW Waalwijk
Netherlands
michael.janssens@ingrammicro.com
www.best2serve.com

Owner
Ingram Micro Commerce EMEA B.V.
Energieweg 2
5145NW Waalwijk
Netherlands
Trade register
Kamer van Koophandel 17230750
Authorized representative
Reinder van der Werf
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with www.best2serve.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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