best2serve.com
Reviews:

155 reviews in the last 12 months2,203 total reviews  

3.84
Good

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Top positive review

16 Jul 2023
 Verified review
I liked that I could ring and speak to a technician to help fix my printer issue. However, I expected more "technical" assistance, i.e. a diagnostics check or something similar to be used to ascertain what the issue actually was. After being told to wipe the print heads with a damp cloth, I was told my cartridges were dry despite ink still being shown on the HP Smart software. So the solution provided was buy new cartridges, which of course worked. Solution was correct, so pleased a fix was found, but a little disappointed with the added cost and very basic "technical" advice. That said, the lady was very helpful and understanding.

Top negative review

1 Nov 2023
 Verified review
I ordered my laptop to be repaired on the 17th of October. I was told it would take 5 to 15 business days. I then received an email that there was a parts shortage and will be delivered around the 20th of November. I deemed this to be unacceptable as I am a university student who relies on their laptop and was promised it would take a maximum of 15 business days. I then called your support team on the 26th of October and explained the situation to a man called Joshua. He then told me that the product would be delivered before the 30th of October. I triple checked and he continued to say this delivery date. I then received an email on the 30th of October saying that its new estimated delivery was the 2nd of December. Which is over 40 business days from when I placed the order. In my eyes this is unacceptable and I should either receive a replacement laptop whilst mine is under repair over the promised time period. Or a new laptop completely. I am a university student who need their laptop for their course and instead of doing work I have been dealing with your team. I have been blatantly lied to by Joshua, a member of your team which I find unacceptable, I have been promised calls to be returned by supervisors which have never happened. It is not the consumers fault that you are experiencing a parts shortage and as a service you should be responsible for finding a solution. I expect this problem to be sorted out ASAP and I want to hear back as soon as possible.
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Reviews for best2serve.com

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7 May 2023
 Verified review
Very quick and easy process.
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24 Apr 2023
 Verified review
east to use quality service
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23 Apr 2023
 Verified review
Excellent service provided
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21 Jul 2023
 Verified review
All OK thanks. J Sedgwick.
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8 Aug 2023
 Verified review
how quick and easy it was
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3 Jul 2023
 Verified review
Great customer advisor
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27 Apr 2023
 Verified review
Excellent service
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4 Jul 2023
 Verified review
good to deaL WITH
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23 Oct 2023
 Verified review
quality service
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9 Jul 2023
 Verified review
Just brilliant
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25 Nov 2023
 Verified review
Prompt service
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SB
8 Sept 2023
 Verified review
Excellent.
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9 Aug 2023
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IN
Ian N.
Gravesend
8 Aug 2023
 Verified review
All good
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1 May 2023
 Verified review
Good
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22 Nov 2023
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17 Nov 2023
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31 Oct 2023
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11 Oct 2023
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10 Oct 2023
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