best2serve.comReviews

: 1,924Good

4.12

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: 17/10/2014
updated on: 15/08/2022
best2serve.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At best2serve.com, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 17/10/2014
updated on: 15/08/2022
best2serve.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At best2serve.com, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for best2serve.com

274 verified reviews in the last 12 months

1,924 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


4 months ago
My HP laptop came into Best2Serve's care after an LCD screen damage which I was informed would take weeks to fix. I was an absolute mess as I was in the final drafting of my dissertation! From start to finish Best2Serve took great care in the collection of my laptop; patiently rescheduling appointments and keeping communication as clear as possible. My laptop was fixed in a day!! It returned to me the very next day after it's collection, unscathed, and was even cleaned to a brand new display-like perfection!! I hope to never break my laptop again but I now know who to rely on to give exemplary care and service☺️ A big thank you to all the team involved.
Report review

Show all positive reviews

the most relevant critical review


10 months ago
I had the worst experience with this company and HP. I have always used HP product and could describe myself as Loyal costumer. I upgraded my printer from Officejet pro 6960 to Officejet pro 9025 late last year and still in warranty. I got an email that my warranty would soon end and was given options of extending the warranty which I purchased. I purchased the most expensive after care with limitless repair and next day replacement if faulty one is to be repaired or replaced. My new printer developed a fault on 27/10/21 and I called Hp/Best2serve technician eventually after a confusing automated telephone options. He asked for my printer serial number which i suppled and her confirmed that I have an after care with Hp. We went through the problem with my printer and he asked me to do some troubleshooting and he connected a video call to our audio call through which he saw the problem with the printer and took pictures by himself. He asked me to remove the ink cartridge in the printer and remove the power source. He asked for my address and said the faulty printer will be collected and a replacement printer will be sent to me the following day according to the after care I purchased from Best2serve. I was working from home and was waiting for the replacement printer to arrive but it never did. By 4pm I rang and the got through to some who told me the printer could still be on the way. He then passed me on to another person who told me he cannot see any record of the call I made on 27/10/21. He said he needs to confirm the trouble shooting I did on 27/10/21. He eventually told me the replacement printer has not been ordered and he needs to confirm that I have gone through troubleshooting. I became angry at this point and could not believe what had happened to me. My printer is still in warranty and a I had extended it yet I was duped. The guy I spoke to on 28/10/21 put me on hold many times. He eventually asked me that same questions I was asked on 27/10/21 and said he had processed the replacement printer. This has caused me unimaginable distress, waste of time and prevented me from doing my job. I want this to be treated as an official Complaint and request for compensation.
Report review

Show all critical reviews

Reviews for best2serve.com

Filter 
 Sort by Relevance 
 Verified review
10 months ago
I was in a state of confusion during the whole process and I am still unaware what I purchased and how it will assist me?
Report review
 Verified review
1 year ago
Customer service was excellent very professional and understanding I would recommend them to anyone and everyone
Report review
 Verified review
5 months ago
I really did like the way that the information about the HP warrantee page was explained on the webpage.
Report review
 Verified review
11 months ago 
My delivery person was polite and very helpful. The packaging was very good and the delivery was on time.
Report review
 Verified review
10 months ago 
Second time I've purchased so what more can I say but more training with the English language is needed.
Report review
 Verified review
1 year ago 
It was an extension to my warranty and care pack. All completed on line to time etc. No issues all ok.
Report review
 Verified review
8 months ago
Rapid response even over the holiday. Came with the box already, really good service. No complaints.
Report review
 Verified review
10 months ago
Ordered a replacement power pack for my granddaughter's laptop it came it works everyone is happy!
Report review
 Verified review
1 year ago
I purchased an extended guarantee for my PC, not sure how you rate that until you need to use it!
Report review
 Verified review
9 months ago 
A good versatile printer. Ink supply, excellent idea. I am well satisfied with the product.
Report review
 Verified review
11 months ago 
Ordering was easy and straightforward; delivery was exactly as advised by email. No complaints!
Report review
 Verified review
9 months ago
Purchased product printer found not be supported requested refund which was given no problem
Report review
 Verified review
6 months ago
everything really, great service and i know it was secure as it was a trusted shops member
Report review
 Verified review
8 months ago
Incredibly fast, efficient, professional, knowledgeable and helpful. Faultless service
Report review
 Verified review
10 months ago
Bought a twelve warranty disappointed they did not offer the option of a two year one.
Report review
 Verified review
7 months ago 
The ladies I dealt with were extremely helpful. Their names are Judith and Margaret.
Report review
 Verified review
9 months ago
Competitive pricing and easy to buy, download and install. Great web site/services
Report review
 Verified review
9 months ago
had problems as order software with wrong email was sort out with no problems
Report review
 Verified review
9 months ago
Good quality product supplied with by return delivery from easy order process
Report review
 Verified review
10 months ago 
by P A.
Straightforward and easy process. Very competitively priced. Would recommend.
Report review