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Top positive review
16 Jul 2023
Verified review
I liked that I could ring and speak to a technician to help fix my printer issue. However, I expected more "technical" assistance, i.e. a diagnostics check or something similar to be used to ascertain what the issue actually was. After being told to wipe the print heads with a damp cloth, I was told my cartridges were dry despite ink still being shown on the HP Smart software. So the solution provided was buy new cartridges, which of course worked. Solution was correct, so pleased a fix was found, but a little disappointed with the added cost and very basic "technical" advice. That said, the lady was very helpful and understanding.
I ordered my laptop to be repaired on the 17th of October. I was told it would take 5 to 15 business days. I then received an email that there was a parts shortage and will be delivered around the 20th of November. I deemed this to be unacceptable as I am a university student who relies on their laptop and was promised it would take a maximum of 15 business days. I then called your support team on the 26th of October and explained the situation to a man called Joshua. He then told me that the product would be delivered before the 30th of October. I triple checked and he continued to say this delivery date. I then received an email on the 30th of October saying that its new estimated delivery was the 2nd of December. Which is over 40 business days from when I placed the order. In my eyes this is unacceptable and I should either receive a replacement laptop whilst mine is under repair over the promised time period. Or a new laptop completely. I am a university student who need their laptop for their course and instead of doing work I have been dealing with your team. I have been blatantly lied to by Joshua, a member of your team which I find unacceptable, I have been promised calls to be returned by supervisors which have never happened. It is not the consumers fault that you are experiencing a parts shortage and as a service you should be responsible for finding a solution. I expect this problem to be sorted out ASAP and I want to hear back as soon as possible.
Setting up the HP care back was an easy procedure with plenty of communications from the provider and the price of the product seems reasonable. Being provided with a UK phone number to use if support needed looks promising. Too early to comment any further until I need to use the service.
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8 Mar 2024
Verified review
I’ve used Best2Serve in the past and they have always resolved my problems quickly and efficiently with no quibbles. I would always recommend them!
Problems due to changing broadnand provider but only for the excellent service I would have floundered. Simple orecise instructions on what to do. No jargon but easy to follow steps. Most impressed!
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19 Feb 2024
Verified review
Very quick and quality service. My product was taken away, sent, fixed, and returned within a week. It was expensive but great service
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5 Feb 2024
Verified review
Very happy with the timely support provided
Edward was particularly helpful in addressing and assisting to resolve my printer issue
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20 Feb 2024
Verified review
the system is work excellently thank you
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25 Feb 2024
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No problems at all
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9 Feb 2024
Verified review
EXCELLENT
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6 Jan 2024
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Extending warranty for my laptop was easy and quick. No hassle process, delivered desired result in an efficient and timely manner.
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26 Jan 2024
Verified review
Amazing product and amazing service from order to delivery.
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