best2serve.com
Reviews:

157 reviews in the last 12 months2,203 total reviews  

3.83
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Top positive review

16 Jul 2023
 Verified review
I liked that I could ring and speak to a technician to help fix my printer issue. However, I expected more "technical" assistance, i.e. a diagnostics check or something similar to be used to ascertain what the issue actually was. After being told to wipe the print heads with a damp cloth, I was told my cartridges were dry despite ink still being shown on the HP Smart software. So the solution provided was buy new cartridges, which of course worked. Solution was correct, so pleased a fix was found, but a little disappointed with the added cost and very basic "technical" advice. That said, the lady was very helpful and understanding.

Top negative review

1 Nov 2023
 Verified review
I ordered my laptop to be repaired on the 17th of October. I was told it would take 5 to 15 business days. I then received an email that there was a parts shortage and will be delivered around the 20th of November. I deemed this to be unacceptable as I am a university student who relies on their laptop and was promised it would take a maximum of 15 business days. I then called your support team on the 26th of October and explained the situation to a man called Joshua. He then told me that the product would be delivered before the 30th of October. I triple checked and he continued to say this delivery date. I then received an email on the 30th of October saying that its new estimated delivery was the 2nd of December. Which is over 40 business days from when I placed the order. In my eyes this is unacceptable and I should either receive a replacement laptop whilst mine is under repair over the promised time period. Or a new laptop completely. I am a university student who need their laptop for their course and instead of doing work I have been dealing with your team. I have been blatantly lied to by Joshua, a member of your team which I find unacceptable, I have been promised calls to be returned by supervisors which have never happened. It is not the consumers fault that you are experiencing a parts shortage and as a service you should be responsible for finding a solution. I expect this problem to be sorted out ASAP and I want to hear back as soon as possible.
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Reviews for best2serve.com

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12 Dec 2023
 Verified review
Kept cancelling my order
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Answer by best2serve.com
12 Dec 2023
We are sorry that we have cancelled your order because it was a duplicate with another order you made which you had cancelled in the meanwhile. We are currently in touch with you to get this warranty activated. We will inform you by email with more information once available.
22 Jun 2023
 Verified review

Paid twice in spite of guarantee

I paid for my printer to be repaired, but it wasn't. In spite of the guarantee I had to contact you and pay again - and the operative easily solved the problem. I pointed out that I had paid twice and was told he would look into the matter, but my latest Credit card statement (which I checked on Monday) indicates no refund was made. Poor treatment by HP indeed - can't recommend your company.
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Answer by best2serve.com
22 Jun 2023
According to your feedback, we have indeed found 2 identical orders- one made the 8th of June and another one made the day after. We have just requested the reimbursement for the last order and the amount you have paid will now be credited towards your credit card account within 3 weeks. Thank you for your patience and understanding. Best regards, Team Best2Serve
28 Sept 2023
 Verified review
Let's see, where might be a good place to start. First I have 2 contracts with this supplier, I assume this is for the most recent. Then, how about zero contact over the period of the extended cover, then there was no contact to remind about renewal, then .... the renewal price had leapt up by a very large degree. To boot there is no clear visibility of the cover on my HP dashboard. The only positive I suppose I might have is when the machine decides to go 'bsod' or other form of breakdown, there might actually be someone on the end of the line to arrange a fix. Anyway, so far so good, all working with zero intervention from these bods.
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Answer by best2serve.com
28 Sept 2023
If you need help, you can always contact the support department at the number stated in the HP Care Pack contract. You can find the warranty via the warranty checker: https://support.hp.com/gb-en/warrantyresult/hp-14-f0000-laptop-pc-series/33690517/model/37521505?sku=19M10EA&serialnumber=5CD105KJTR
28 Jul 2023
 Verified review

Poor service

After I paid for this service your rep on the phone tried to connect to my phone but couldn't and told me to contact my internet provider. I explained the problem appeared mechanical and not to do with the internet connection. He didn't offer a local repair. I subsequently checked my printer's internal workings and cleaned it and the fault was cleared. Therefore, I've paid for a service I never received.
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Answer by best2serve.com
28 Jul 2023
We regret that you are dissatisfied with the service offered and thank you for your honest opinion. This is the only way we can improve our service. We will inform Technical Support so that this does not happen again in the future. If you would like to claim a refund, please email us at helpdesk@best2serve.com.
18 Oct 2023
 Verified review
unable to get through on phone for over three hours after purchasing product..Whats app and text service didnt work for call back.
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Answer by best2serve.com
18 Oct 2023
We regret that you are dissatisfied with the service offered and thank you for your honest opinion. This is the only way we can improve our service. We will inform technical support so that this does not happen again in the future. If you would like to claim a refund then please email us at helpdesk@best2serve.com.
21 Apr 2023
 Verified review

Renewal treated a new policy

Tried to renew my annual policy but could no do so on line. Phoned up and the Edson I spoke to and even set up the renewal for me to simply then enter card details and pay. However when the paperwork was issued he had not set up a renewal but a new policy running a year from the date of payment so I lost about 18 days of the previous policy. I have tried to complain but have had no response.
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Answer by best2serve.com
24 Apr 2023
We would like to inform you that the extended warranty is valid until April 18, 2024: https://support.hp.com/gb-en/warrantyresult/hp-pavilion-14-dw0000-x360-convertible-laptop-pc-series/32569313/model/37692925?sku=1B2P8EA&serialnumber=5CG1035LQT
12 May 2023
 Verified review
Your operative tried his best but was unable to isolate the problem. I’ve ended up having to buy a new printer having already paid you £21.49 for unsuccessful tech support for the old one. No mention of a refund which I thought was normal if a problem was unresolved.
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Answer by best2serve.com
15 May 2023
We regret that the problem could not be solved. If you would like to claim a refund, please email us at helpdesk@best2serve.com.
29 Mar 2023
 Verified review
Different answers from different people. PC was to be returned yesterday by DPD , was actually returned then taken away again within 4 minutes because there was no return ‘label’ ? D P D not at fault. What has gone wrong? Would be funny but it is not. Improve service.
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Answer by best2serve.com
31 Mar 2023
Good afternoon, We apologize for the inconvenience. We requested the technical department escalate the request urgently. They will contact you as soon as they will get the update from the carrier. Best regards, Team Best2Serve
RL
Russ L.
North Shields
20 Nov 2023
 Verified review
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Answer by best2serve.com
20 Nov 2023
Good afternoon, As requested via Email, we've cancelled and reimbursed your order. We are sorry to notice that you've rated our customer service as very poor. Please be so kind to inform us via helpdesk@best2serve.com what you feel we can improve. Thank you in advance for your feedback. Best regards, Team Best2Serve
31 Aug 2023
 Verified review
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Answer by best2serve.com
31 Aug 2023
Thank you for leaving your review. Unfortunately you have indicated not to be satisfied with our service. We would like to ask you to inform us about the reason why you are not satisfied. Based on your comment, we hope to improve our service and make sure your next experience will be positive. Please email your response to helpdesk@best2serve.com