best2serve.com
Reviews:

157 reviews in the last 12 months2,203 total reviews  

3.83
Good

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Top positive review

16 Jul 2023
 Verified review
I liked that I could ring and speak to a technician to help fix my printer issue. However, I expected more "technical" assistance, i.e. a diagnostics check or something similar to be used to ascertain what the issue actually was. After being told to wipe the print heads with a damp cloth, I was told my cartridges were dry despite ink still being shown on the HP Smart software. So the solution provided was buy new cartridges, which of course worked. Solution was correct, so pleased a fix was found, but a little disappointed with the added cost and very basic "technical" advice. That said, the lady was very helpful and understanding.

Top negative review

1 Nov 2023
 Verified review
I ordered my laptop to be repaired on the 17th of October. I was told it would take 5 to 15 business days. I then received an email that there was a parts shortage and will be delivered around the 20th of November. I deemed this to be unacceptable as I am a university student who relies on their laptop and was promised it would take a maximum of 15 business days. I then called your support team on the 26th of October and explained the situation to a man called Joshua. He then told me that the product would be delivered before the 30th of October. I triple checked and he continued to say this delivery date. I then received an email on the 30th of October saying that its new estimated delivery was the 2nd of December. Which is over 40 business days from when I placed the order. In my eyes this is unacceptable and I should either receive a replacement laptop whilst mine is under repair over the promised time period. Or a new laptop completely. I am a university student who need their laptop for their course and instead of doing work I have been dealing with your team. I have been blatantly lied to by Joshua, a member of your team which I find unacceptable, I have been promised calls to be returned by supervisors which have never happened. It is not the consumers fault that you are experiencing a parts shortage and as a service you should be responsible for finding a solution. I expect this problem to be sorted out ASAP and I want to hear back as soon as possible.
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Reviews for best2serve.com

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17 Oct 2023
 Verified review
I do like the product and the price point for it it’s not so pricey
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16 May 2023
 Verified review

Smooth and quick transaction.

Everything went smoothly with no problems at all. Thank you 10/10.
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27 Apr 2023
 Verified review
Very good service. He was very well informed and helpful.
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9 May 2023
 Verified review
Very pleased with service, quick answers to any queries.
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23 Nov 2023
 Verified review
Swift and effective repair, exceeding my expectations.
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23 Nov 2023
 Verified review
Swift and effective repair, exceeding my expectations.
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4 Aug 2023
 Verified review
Always my first choice for laptop warranty extension.
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SB
13 Aug 2023
 Verified review
Excellent. I know that my computer is protected.
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29 Mar 2023
 Verified review

My experince was very good and smooth…

My experience was very good and smooth thank you.
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20 Jul 2023
 Verified review
All was very quickly posted and arrived on time.
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8 May 2023
 Verified review
ease of ordering and almost immediate protection
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TH
Tania H.
Norwich
10 Aug 2023
 Verified review
great communication and easy to understand
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24 May 2023
 Verified review

Problem free.

Everything was fine no problems at all.
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17 Oct 2023
 Verified review
Speed of which everything was settled.
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9 May 2023
 Verified review
Helpful and patient expert. Thank you.
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19 Aug 2023
 Verified review
Everything is explained very clearly
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26 Jul 2023
 Verified review

great buy.

Nice easy to order care and repair.
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1 May 2023
 Verified review
The service provided was excellent
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9 Jul 2023
 Verified review
No reminder to renew after expiry
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16 Jun 2023
 Verified review
Easy to order & quick delivery.
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