best2serve.com
Reviews:

155 reviews in the last 12 months2,203 total reviews  

3.84
Good

Trustmark
Valid

Includes Buyer Protection

Certified since: 17 Oct 2014
The Trustmark indicates trustworthy online retailers.
best2serve.com fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

16 Jul 2023
 Verified review
I liked that I could ring and speak to a technician to help fix my printer issue. However, I expected more "technical" assistance, i.e. a diagnostics check or something similar to be used to ascertain what the issue actually was. After being told to wipe the print heads with a damp cloth, I was told my cartridges were dry despite ink still being shown on the HP Smart software. So the solution provided was buy new cartridges, which of course worked. Solution was correct, so pleased a fix was found, but a little disappointed with the added cost and very basic "technical" advice. That said, the lady was very helpful and understanding.

Top negative review

1 Nov 2023
 Verified review
I ordered my laptop to be repaired on the 17th of October. I was told it would take 5 to 15 business days. I then received an email that there was a parts shortage and will be delivered around the 20th of November. I deemed this to be unacceptable as I am a university student who relies on their laptop and was promised it would take a maximum of 15 business days. I then called your support team on the 26th of October and explained the situation to a man called Joshua. He then told me that the product would be delivered before the 30th of October. I triple checked and he continued to say this delivery date. I then received an email on the 30th of October saying that its new estimated delivery was the 2nd of December. Which is over 40 business days from when I placed the order. In my eyes this is unacceptable and I should either receive a replacement laptop whilst mine is under repair over the promised time period. Or a new laptop completely. I am a university student who need their laptop for their course and instead of doing work I have been dealing with your team. I have been blatantly lied to by Joshua, a member of your team which I find unacceptable, I have been promised calls to be returned by supervisors which have never happened. It is not the consumers fault that you are experiencing a parts shortage and as a service you should be responsible for finding a solution. I expect this problem to be sorted out ASAP and I want to hear back as soon as possible.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for best2serve.com

 Sort by  
Relevance
12 Dec 2023
 Verified review
Kept cancelling my order
Report review
Answer by best2serve.com
12 Dec 2023
We are sorry that we have cancelled your order because it was a duplicate with another order you made which you had cancelled in the meanwhile. We are currently in touch with you to get this warranty activated. We will inform you by email with more information once available.
11 Dec 2023
 Verified review

Not expim

Not explain
Report review
Answer by best2serve.com
12 Dec 2023
Good afternoon, I am sorry to read that you're not happy and have left a negative review. Please be so kind to reach out to us via helpdesk@best2serve.com so we can try to answer any questions that you might still have. Thank you for your understanding. Best regards, Team Best2Serve
24 Jul 2023
 Verified review
Your quality control is poor! Laptop returned from a paid repair along with a quality checklist of post repair checks/tests completed. Despite the quality report stating that ‘case correctly fitted and screws in place’, one of the only two screws holding the rear case in place was missing, how much of the remaining quality checklist was not carried out! The laptop now has to be returned for a 2nd time to have the screw replaced leaving me without my laptop for an additional period.
Report review
10 May 2023
 Verified review
BTZB0441-01 DPD collected my laptop for repair on Thursday 27th April. The driver was confused about labelling and recording the collection and gave me a huge roll of bubble wrap to package it. He stuck a label on the box and gave another one to me. and took the the box away. The following day another DPD driver arrived to collect the laptop. I explained it had already been collected. On the 5th of May the same DPD arrived again to collect the laptop. I explained again that it had already been collected. The HP Customer support page tells me that the unit was collected but it also says that I was unavailable for collection on 3 occasions, I was available. I rang HP on 6th May and they assured me the unit is with the repairer. I have paid a lot of money for the repair and would expect better service than this the status page is not helpful
Report review
16 Jul 2023
 Verified review

Good convenient service

I liked that I could ring and speak to a technician to help fix my printer issue. However, I expected more "technical" assistance, i.e. a diagnostics check or something similar to be used to ascertain what the issue actually was. After being told to wipe the print heads with a damp cloth, I was told my cartridges were dry despite ink still being shown on the HP Smart software. So the solution provided was buy new cartridges, which of course worked. Solution was correct, so pleased a fix was found, but a little disappointed with the added cost and very basic "technical" advice. That said, the lady was very helpful and understanding.
Report review
21 Jun 2023
 Verified review
Delighted with Best2Serve, who were recommended to me on the neighbourhood site Next Door. I have a new desktop computer (one month out of guarantee!) and I needed it urgently for my Creative Writing Course. Seb came to us straight away and had to take it with him as the problem was a chipped screen. As soon as the new part was received Seb returned it to us and set it up again for us. I am happy to recommend this company to everyone whose PC needs some tender loving care.
Report review
11 Nov 2023
 Verified review

Outstanding repair turn-around time

The repair turn-around time on my Desktop, which involved a new mother board, was outstanding. DPD picked up my Desktop from my home, on the Tuesday and returned it to me on the Friday 2 days and 23 hours later. All my files were in place and the Desktop performed just like it always did. My only regret was that i had to pay for the repair, because the desktop was 6 months out of warranty. I was then offered an extra 1 year warranty at a fair price, which I have now paid.
Report review
28 Apr 2023
 Verified review

The only aim is resolution of the problem

Liked the fact that the consultant was like a dog with a bone and was determined to get to the root of the problem and resolve it. After he had worked on it in excess of 5 hours it was agreed that work would stop at that point (11pm at night) and resume next morning. Whilst I was entirely happy with this approach, it did surprise me a little that it took that long and the problem was still not rectified.
Report review
23 May 2023
 Verified review

HP Care Package

I bought a HP Care Package and it was processed within 24 hours. Easy and efficient, I have never needed to call upon the prior two Care Packages for my PC however it is good to know I am covered in case of a failure for two extra years. I got 20% off as well.
Report review
1 Sept 2023
 Verified review
This was really very good indeed - whilst the actual issue (a missing driver relevant to a hub) was created by the hardware fix completed by HP, the way Mohammed researched, perservered and solved the issue was spot on. Very impressed.
Report review
28 Apr 2023
 Verified review

Stumped at what to do to sort issue!

Stumped at what to do to sort issue. Signed up and instantly help arrived and solved the issue. There was no technical jargon but straight forward diagnosis of the problem. Next the problem was fixed. Cost well worth it!
Report review
2 Oct 2023
 Verified review
keypad stopped working no idea why I renewed warranty for 2 years sent email and followed instructions and had phone call they could not fix remotely so had pc picked up next day returned few days later all fixed
Report review
27 Sept 2023
 Verified review
Technology failed me, talked it through, tried various procedures without success but did find the cause of the problem was to do with new hub software. That has now been updated and all is well, thank you.
Report review
18 Apr 2023
 Verified review
Excellent service all round great on my initial call, they then arranged pick up and return from and to my home and they kept me informed throughout the whole process.
Report review
27 Apr 2023
 Verified review

Payment for support

I don't see why one needs to pay for technical support on an HP product which is still in warranty but the problem was resolved efficiently by the contact person
Report review
18 May 2023
 Verified review

A Quick Resolution

After logging my laptop problem and making the phone all, I was very quickly assured my cracked screen and bashed power connectors could be replaced.
Report review
27 Feb 2024
 Verified review
Not happy to pay for repairs due to a known manufacturing defect but to be fair, the service and transport from Best2serve was excellent
Report review
29 Sept 2023
 Verified review

3 year Package

After spending 2 1/2 hours ringing 3 numbers trying to solve my problem with HP it was the final number I rang to get the solution.
Report review
21 Apr 2023
 Verified review

Excellent service and communication throughout the whole process

The service was excellent and very quick. My laptop was picked up the next day and returned within a few days. Very happy.
Report review
26 Apr 2023
 Verified review
Easy to renew my printer warranty. Although it stated the amount due it didn't say whether it was monthly or yearly.
Report review